Specialist Care Services

The Princes Lodge, 45-49 High Street, Harefield, Uxbridge UB9 6BY
Review Us
9.9 11 Reviews
  • Specialist Care Services, Uxbridge
Specialist Care Services, in Uxbridge, London, is a family-run business that has been established for 20 years, providing people who require support to remain independent in their own homes with flexible and person-centred domiciliary care.

The company can provide a variety of care and support services, including those for older people, people who live with physical or learning disabilities, dementia a brain injury or mental health needs, plus those needing end-of-life care.

Specialist Care Services recognises the importance of matching clients and carers so that the client can receive the very best care for their needs.

Staff are valued and rewarded for their work; they receive ongoing training and support throughout their employment.

The company is in the process of launching an ongoing 'Equal Opportunities Project' to identify 'Individual Staff Roles' in human rights, dignity and respect and LGBTQ+ to support staff to understand their responsibilities and to challenge any poor practice they identified.

Care Provided by Specialist Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: £1500 – £1799.99

Please note that Bank Holidays will be charged at double the hourly rate.
For prices of any other services that you may require i.e. all night sitting, sleeping services or 24 hour care please call our office for a quote.

These prices are only a guideline, please contact Specialist Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • SCS Hotline Ltd T/A Specialist Care Services

Person in charge

  • Michaela Green (Manager)
9.9

Specialist Care Services has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years.
Over all time Specialist Care Services has 11 reviews.

Overall Experience
  • 11
  • 0
  • 0
  • 0
  • 0
Date Published
  • 11
  • 4
  • 4
  • 9
  • 2
Reviewer Connection to Specialist Care Services
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from Beverley D (Daughter of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had Specialist Carers since coming out of hospital in January until August and we have been so impressed by the care and professionalism of the whole team. The carers were all so kind and caring, mum looked forward to their visits 4 times a day, which is amazing for someone who was always so independent
previously. Any queries were dealt with by the office quickly and efficiently. I felt that the carers had all been trained very well and they always entered mums flat with a cheery greeting.
They were always on time and mum had a regular team of carers who we got to know. Very happy with the service provided. Mum had had other care providers previously but these were the best.
Thank you for all the care and help.
Reply from Michaela Green, Manager at Specialist Care Services

Thank you ever so much for taking the time to provide this review. Sending our warmest wishes to you and your family, the SCS Team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paula S (Daughter of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Specialist Care Services have quite honestly been incredible in the end of life care given to Dad, but also the empathy and support shown to me. Dad and I live together and this was truly the most difficult time we have faced in our lives.
Having never experienced care support before and with Dads
wishes to pass at home, our last weeks were when we needed the most help to guarantee Dads comfort. The professionalism of the team who came to our home was outstanding. The dignity and respect shown to Dad was comforting and the way the ladies interacted with Dad gave me reassurance he was getting the best possible support and I could trust Dads care to them.
If ever in need of care for a family member or even yourself, I promise you this is the best company to contact.
I cannot thank the ladies enough for all they did for us.
Reply from Michaela Green, Manager at Specialist Care Services

Thank you ever so much for taking the time to provide this review. Sending our warmest wishes to you and your family, the SCS Team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Angela C (Daughter of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care provider. They looked after my Mum on end of life care until she passed away. The care my Mum received was exemplary, the carers were always so kind and gentle with her - but jolly too - they always managed to raise a smile. They were very respectful of my Mum, who very much valued
her privacy, and always treated her in a very dignified manner. They were all very knowledgeable, and supportive of me too which I really appreciated. My Mum looked forward to their visits and they were lovely with her and so friendly. And it was nice that we always had the same familiar faces. We really appreciate the help and care that my Mum received, these wonderful carers made a very difficult time for my Mum and her family so much more bearable and I will always be so grateful for that. I can't recommend these carers highly enough, a really lovely caring group of ladies, thank you.
Reply from Michaela Green, Manager at Specialist Care Services

Dear Angela, It was a privilege to care for your mum during her final days. We are truly honoured that you entrusted us with her care at such a sensitive and important time. Our team is committed to providing comfort, dignity, and compassion, and it means a great deal to know that this was felt and appreciated.Sending our warmest wishes to you and your family, the SCS Team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Steve D (Son of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have utilised Specialist Care Services for a few months, and the professionalism, kindness, and compassion displayed by each member of the team on every visit were exceptional. We were most grateful.
Reply from Michaela Green, Manager at Specialist Care Services

Thank you for taking the time to provide this feedback, which is extremely important for our team. Please know that you have our deepest sympathies during this difficult time. Kind regards, Specialist Care Services Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Catherine B (Daughter of Client) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend the team led by the manager. They went above and beyond to care for my late father. The team were kind, caring and compassionate towards all of his family. We would not have been able to keep my dad at home and honour his wish without them. I will never forget the amazing job they
did and how they became friends with Dad.
I am truly grateful for all your hard work and dedication. No words can thank you enough.
Reply from Michaela Green, Manager at Specialist Care Services

Thank you for taking the time to provide this feedback, which is extremely important for our team. Please know that you have our deepest sympathies during this difficult time. Kind regards, Specialist Care Services Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Josie S (Client) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service has been outstanding. The care and compassion of the staff is wonderful. They are professional in their approach, always attending to my needs in a way that is important to me. I would like to thank all the staff.
Reply from Michaela Green, Manager at Specialist Care Services

Thank you for taking the time to provide this feedback, which is extremely important for our team. Kind regards, Specialist Care Services Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy R (Wife of Client) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Specialist Care Services has been excellent and I cannot fault them in any way. The two carers we have on a regular basis are friendly and very committed to their work and are a credit to the the company. They are very reassuring and helpful and also always go the extra mile if
needed. This is one of the main factors unique to this company, by having the same carers they get to know the patient really well and this has been the case with these two members of staff. They are always on time, and have never let us down. Obviously on their day off they have to be replaced, these carers too have been respectful and helpful, also friendly and have been flexible with their times. My husband is always very well cared for, always clean and to date have not had any problems with bed sores etc. My husband has had excellent care throughout and I would totally recommend Specialist Care Services to others, which I have done. I will sing their praises forever! Well done!
Reply from Michaela Green, Manager at Specialist Care Services

Thank you for taking the time to provide this feedback, which is extremely important for our team. Kind regards, Specialist Care Services Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sian S (Sister of Client) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the carers from Specialist Care Services highly enough. From the moment they started to provide support to my brother, he really felt cared for and liked everyone who came to help him. He was treated so kindly by everyone, it was almost like family visiting rather than physical care.
I met most of the carers and it was nice to chat with each of them and see the friendly faces each time. I know my brother felt safe with all of the team. I especially would like to offer a special mention to the manager - she organised everything expertly and would often call in to check everything was ok. Whenever there was a change to the medication or requirements she was totally in control of everything to make sure nothing was missed. It was such a relief to the family to know he was in such good hands. As a family we can never express how grateful we are for the care that he received, but thank you so much from all of us.
Reply from Michaela Green, Manager at Specialist Care Services

Thank you for taking the time to provide this feedback, which is extremely important for our team. Please know that you have our deepest sympathies during this difficult time. Kind regards, Specialist Care Services Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tommy M (Client) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've had 3 care agencies in the last 3 years since I became sick. I'm now with Specialist Care, they are simply the best agency I've ever been with. My carers are always on time, very attentive, hard working and nothing is a problem to them. I simply couldn't live my life without them! I really look
forward to seeing them everyday because they are so good to me because of my disability! The boss of the agency is also fabulous too. Don't think about joining another agency because you deserve the best in your life and that's 'The Specialist Care Agency'. May God bless all the people who read this special message!
Reply from Michaela Green, Manager at Specialist Care Services

Thank you for your review, we are so very pleased that you are happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David T (Son of Client) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Specialist Care Services treated our dad with great care and professionalism. Their communication with us and record keeping was excellent. The staff were always cheerful and ensured that Dad was left comfortable before leaving.
Reply from Michaela Green, Manager at Specialist Care Services

Thank you for taking the time to provide this feedback, which is extremely important for our team. Please know that you have our deepest sympathies during this difficult time. Kind regards, Specialist Care Services Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David F (Husband of Client) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your staff definitely knew how to deal with the situation of end-of-life care. Knowledgeable/professional in every way/courteous and compassionate to the patient and her family. The carer organised their time around the patient's needs, covering a 12-hour day in the last days. The carer never complained
at all throughout her time visiting the home.
Reply from Michaela Green, Manager at Specialist Care Services

Dear David, thank you for taking the time to provide this feedback.
Please know that you have our deepest sympathies during this difficult time.
Kind regards,
Specialist Care Services Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Specialist Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Specialist Care Services is calculated as follows: ( (49 Excellents x 5) ) ÷ 49 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Specialist Care Services is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (5)

Michaela

Michaela Green

Job Title: Manager Joined: 1998

Growing up with parents who ran a residential home, I was continuously surrounded by care and the responsibilities, commitment, and passion that the industry required. Therefore, whilst obtaining my degree in accountancy, I began working as a carer and worked my way up within the family business. I then gained NVQ LVLs 2,3, and 4 in Health and Social Care and became the manager of SCS in 1998 and have been since. I am a horse enthusiast and love spending time with my family.

Stella

Stella Peat

Job Title: Compliance Manager Joined: 2005

I joined SCS in 2005 as a care worker and it was hugely rewarding to enable people to maintain their independent living as much as possible. Giving people in the community the time and patience to express themselves in the way they wish to do so and at their own pace.


I feel that I can say “I am part of the furniture by now” and over the years I have gained many different skills and lifelong experiences enabling me to continuously grow in my career path. As a Compliance Officer, I am responsible for ensuring that SCS complies with its outside regulatory requirements and internal policy & procedures. I aim to make sure SCS has measures in place that are adequately managed to face any possible risks.


I am currently in my last year of completing a Counselling and Psychotherapy course which I find very interesting and empowering. In my spare time, I enjoy exploring nature with my family.

Kayleigh

Kayleigh Harrison

Job Title: Payroll Manager Joined: 2012

I have been part of the team now for several years, I started as part of the outreach team and enjoyed supporting our clients to be part of the wider community. I offered my services one day to help the office team and I grew my skills surrounding the planning of care and admin tasks needed to support both our clients and fellow staff members. In my spare time, I enjoy reading and traveling. Anyone who knows me will tell you I love to organize, and I love a checklist so my job provides me with the ability to use my organizational skills and meet deadlines to assist in the smooth running of the team. When I am not working, I love to spend time with my husband and our fur babies, especially our dog who loves walking adventures.

Michelle

Michelle Gibbs

Job Title: HR Manager Joined: 2006

I have worked at Specialist Care Services for nearly 15 years. I started working in the community part-time when my daughter started school. The time that I spent with our clients and seeing the impact of how our care bettered their lives encouraged me to achieve several qualifications with the support of SCS, which include my NVQ LVL 2/3. SCS has provided me with opportunities to develop myself while delivering quality care and as a result, I now hold the position of HR Manager and staff trainer. In my spare time, I enjoy reading and traveling.

Jan

Jan Sims

Job Title: Occupational Therapist Joined: 2014

I began my career in Health and Social Care 33 years ago as part of an Elderly Care Team within Social Services. After qualifying as an Occupational Therapist in 1998, I worked in a Hospital Rapid Response Team and in A&E to promote early discharges from the hospital. I have been part of Specialist Care Services for the past years and my main role is to assess moving and handling risks and to identify the need for equipment and adaptations to give the most optimum level of safety for carers and service users. In my spare time I enjoy watercolour painting, all types of sewing, embroidery, and gardening.

Frequently Asked Questions about Specialist Care Services

What Type of Services does Specialist Care Services offer?

Specialist Care Services offers Home Care.

How many Carers does Specialist Care Services employ?

Specialist Care Services employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Specialist Care Services to verify any information. View our terms and conditions. Specialist Care Services has an Enhanced Service - more info.