Lavender Support Services Ltd

First class very happy with the way the carers treat me with respect and dignity always asking what need doing etc.

Particular thanks and admiration to be given to Janet who I now feel as "part of the family".

Lady who came was very kind and helpful. We are happy with the carers who are also very polite caring and do a good job. The carers are on time too. The office staff and seniors very helpful also ask if you have any concerns.

Level of service provided is excellent. All carers are friendly, supportive and professional. Care is given in sympathetic manner and is never rushed.

Mostly satisfied. Would appreciate being informed if carer is going to be late. Carers are always very pleasant.

My father has been using this care provider for only a month and I can honestly say the care he is receiving is excellent, nothing is too much for the care staff and they go above and beyond. My father's needs are all being met with dignity and respect.

This is the second family member that Lavender Support Services have assisted me with looking after. From the start (August 2024) carers have been positive and happy despite at times mum being a bit difficult and fiercely independent. This independent streak has not enabled me to fully assess the service. I have the comfort in knowing they see her 3 times a day, administering necessary medication and applying cream as needed. They do offer to do personal tasks. All visits have been on time. Knowing they are her only contact with the outside world on a regular basis, gives the family a lot of comfort. I have been informed promptly of concerns of carers, heating not working in the cold spell, and mum feeling sick. This is really what I hoped for. I believe the consistency of carers has helped build the relationship between mum and carers. I am sure this has been difficult for the management to maintain. They have also identified how they can assist us more. Thank you 5 star service.

I asked Mum this morning and she said she is very happy with the care she receives. Having a shower each morning is something she really enjoys and having her hair washed twice a week too. The midday clearing and cleaning of her lunchtime meal and getting her changed for bed. As she said she couldn't manage without the Lavender Care ladies.

I am very happy with the service my sister is receiving from Lavender. All the staff are lovely and my sister enjoys their visits.

My husband is very happy with all the staff that come to help him. They are very punctual and caring, we are always treated with care and we like all the carers.

Very good service, ladies nice, talk to you and are helpful.

Highly recommend and look forward to continue working with them.

The three weeks your staff were in attendance, I was treated with care and kindness. I was extremely pleased with every detail they performed.

The carers are always clean and well presented themselves. They treat my dad with dignity and always address him personally, rather than expecting Mum to answer for him. They are usually prompt in attending the appointments. When the work with my dad is finished the carers undertake other domestic tasks around the home e.g. ironing. Lavender office staff and management are helpful and can work with families to tailor the care to the needs of the client and spouse.

My mum is 87 years old with very poor eyesight and dementia which makes her very anxious. She looks forward to the carers coming in 3 times a day. They treat her with much love, care and professionalism. She said although she can't see the carer's faces she can tell they are happy by their body language which makes her happy, which is a great help.

I have been looking after my mum for some time now. Recently mums health has become much worse and her mobility extremely limited. A couple of months ago I reached out to Lavender Care to see if I could get some care calls to help mum three times a day for breakfast, dinner and tea, as mum could not stand in the kitchen for long. After a fall in the kitchen, mum needed someone to get her meals. These care calls were put in place quickly and the carers were friendly and helpful. I am so grateful for Lavender Care as one week after they started I came down with covid. I was grateful to the carers that they could go in and care for mum in my absence.

We are very pleased with the carers and how helpful they all are.

Lavender are attentive, caring, understanding and I appreciate my mum's care.

I am an 86 year old widow and had an unexpected operation in March. My children all live about 3 hours away. I had had experience of Lavender when my husband was ill so they were my first choice of carers and they were super. Very friendly carers who were very helpful.

I would like to express my thanks for the care that my mum received over the past few years. The staff were all very pleasant and professional, enabling my mum to live at home despite her progressive Alzheimer's disease. They took the time to get to know her and develop a friendly relationship which was so important. Many thanks.