Lavender Support Services is rated as a ‘Good’ care provider of high-quality, person-centred home care and community support for adults aged 18 and over. Their comprehensive services are designed to help individuals maintain independence while meeting their personal care, health and social needs in the comfort of their own homes and accessing local communities. Lavender has consistently achieved a ‘GOOD’ rating (October 2019) from the Care Quality Commission (CQC) and...
Care Provided by Lavender Support Services Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £25 - £40
- Weekly Live-in Care Fees: £1,400 - £1,500
- 30 Minute Visiting Care Fees: £12.50 - £30
30 and 45 minutes may not be half the hourly rate depending on the care and support need levels.
Increased rates for night care and live-in's.
Please contact us to clarify.
Contact Lavender Support Services Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- Lavender Support Services Ltd
- Private Owned
Person in charge
- Jane Austin (Registered Manager (Director))
Lavender Support Services Ltd Reviews (33)
Lavender Support Services Ltd has a Review Score of 9.3 (9.314) out of 10, based on 7 reviews in the last 2 years.
Over all time Lavender Support Services Ltd has 33 reviews.
Lady who came was very kind and helpful. We are happy with the carers who are also very polite caring and do a good job. The carers are on time too. The office staff and seniors very helpful also ask if you have any concerns.
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that you're happy with the care team and that our staff have been supportive and attentive. It's wonderful to know that our carers punctuality, kindness, and professionalism have made a positive difference. We'll be sure to share your comments with the whole team, they'll really appreciate it!
Level of service provided is excellent. All carers are friendly, supportive and professional. Care is given in sympathetic manner and is never rushed.
Thank you so much for your wonderful feedback. We're delighted to hear that you've had such a positive experience with our team. Providing friendly, compassionate, professional and unhurried care is at the heart of what we aim to do, and it's lovely to know that this has made a difference. Your kind words mean a lot to our carers, thank you for taking the time to share them.
Mostly satisfied. Would appreciate being informed if carer is going to be late. Carers are always very pleasant.
Thank you for your valuable feedback. We send out a weekly booking list and always aim to keep our service users informed of any changes. We apologise if this did not happen. I have informed our office and on-call team to ensure this is addressed moving forward.
My father has been using this care provider for only a month and I can honestly say the care he is receiving is excellent, nothing is too much for the care staff and they go above and beyond. My father's needs are all being met with dignity and respect.
Thank you, we much appreciate your positive feedback and so pleased to hear we are offering a good service to your father. I will pass on your compliments to your father's care team.
This is the second family member that Lavender Support Services have assisted me with looking after. From the start (August 2024) carers have been positive and happy despite at times mum being a bit difficult and fiercely independent. This independent streak has not enabled me to fully assess the service. I have the comfort in knowing they see her 3 times a day, administering necessary medication and applying cream as needed. They do offer to do personal tasks. All visits have been on time. Knowing they are her only contact with the outside world on a regular basis, gives the family a lot of comfort. I have been informed promptly of concerns of carers, heating not working in the cold spell, and mum feeling sick. This is really what I hoped for. I believe the consistency of carers has helped build the relationship between mum and carers. I am sure this has been difficult for the management to maintain. They have also identified how they can assist us more. Thank you 5 star service.
Thank you so much for taking the time to review our services as your feedback is of great value and appreciation. I will pass on your compliments to your mothers care team and the office team.
I asked Mum this morning and she said she is very happy with the care she receives. Having a shower each morning is something she really enjoys and having her hair washed twice a week too. The midday clearing and cleaning of her lunchtime meal and getting her changed for bed. As she said she couldn't manage without the Lavender Care ladies.
Thank you so much for your lovely feedback. We so appreciated knowing that our services are much needed and appreciated. I will share your compliments with your mothers care team.
I am very happy with the service my sister is receiving from Lavender. All the staff are lovely and my sister enjoys their visits.
Thank you for your feedback which we will pass on your compliments to your sister's regular carers.
My husband is very happy with all the staff that come to help him. They are very punctual and caring, we are always treated with care and we like all the carers.
Thank you so much for taking the time to review our services and to hear that you and your husband are very happy with all we provide.
Very good service, ladies nice, talk to you and are helpful.
Thank you so much for taking the time to review our services, much appreciated and I will pass on your compliments to your care team.
The staff provided are competent and fully trained within their field.
Throughout the Covid pandemic, care and attention to detail was faultless and allowed them to continue to provide a valuable service.
Lavender have a complete understanding of our needs and have the requirements to "fine-tune" the services provided on a daily/weekly basis.
Highly recommend and look forward to continue working with them.
Thank you so much for all your appreciative compliments of the service. I will pass them onto the carers who look after your father and to all the back office team involved. I am very proud and thankful of all we employ and care for.
The three weeks your staff were in attendance, I was treated with care and kindness. I was extremely pleased with every detail they performed.
Thank you so much for taking the time to review our care service. We are so pleased we could help you with your recovery.
The carers are always clean and well presented themselves. They treat my dad with dignity and always address him personally, rather than expecting Mum to answer for him. They are usually prompt in attending the appointments. When the work with my dad is finished the carers undertake other domestic tasks around the home e.g. ironing. Lavender office staff and management are helpful and can work with families to tailor the care to the needs of the client and spouse.
I will pass on your compliments to the carers.
My mum is 87 years old with very poor eyesight and dementia which makes her very anxious. She looks forward to the carers coming in 3 times a day. They treat her with much love, care and professionalism. She said although she can't see the carer's faces she can tell they are happy by their body language which makes her happy, which is a great help.
Thank you for your much-appreciated review of our services and we are so pleased to hear your mother feels happy in our care.
I have been looking after my mum for some time now. Recently mums health has become much worse and her mobility extremely limited. A couple of months ago I reached out to Lavender Care to see if I could get some care calls to help mum three times a day for breakfast, dinner and tea, as mum could not stand in the kitchen for long. After a fall in the kitchen, mum needed someone to get her meals. These care calls were put in place quickly and the carers were friendly and helpful. I am so grateful for Lavender Care as one week after they started I came down with covid. I was grateful to the carers that they could go in and care for mum in my absence.
I was fortunate to meet your lovely mother whilst I was undertaking a quality assurance spot check of one of her regular carers. She passed.
We pride ourselves in offering a good service and if needed too, we care for their family members too.
We are very pleased with the carers and how helpful they all are.
We take pride in helping others and when we can not we like to sign posted to whom could.
Lavender are attentive, caring, understanding and I appreciate my mum's care.
One of our service aims is to work in partnership with the family to ease the challenges of their elder care.
We strive to meet this aim and many others and value feedback to do this.
I am an 86 year old widow and had an unexpected operation in March. My children all live about 3 hours away. I had had experience of Lavender when my husband was ill so they were my first choice of carers and they were super. Very friendly carers who were very helpful.
We are so pleased to hear we could help you.
I would like to express my thanks for the care that my mum received over the past few years. The staff were all very pleasant and professional, enabling my mum to live at home despite her progressive Alzheimer's disease. They took the time to get to know her and develop a friendly relationship which was so important. Many thanks.
Thank you so much for taking the time to review our care service and share your positive experience, despite challenging times for all those who care for a loved one at home.
The Lavender ladies are extremely helpful and my mum, who suffers from dementia as well as other health issues, is now stable, comfortable and well looked after. Mum is now at a more healthy weight and her personal hygiene is managed to a high standard. It's enabled me to become more of a daughter who can visit socially and not be 'on-call' 24/7. Odd problems crop up, but are soon sorted by the management team.
Thank you so much for taking the time to write a review. We are very pleased to hear we are helping your mother as well as you, especially in these challenging times. We welcome all feedback and the opportunity to improve to ensure we offer a safe, caring, responsive, effective and well led service.
They really do see things from his viewpoint and approach every task with his maximum comfort in mind and, if necessary, cajole and encourage gently.
They have also been happy to deal with unexpected events (i.e. the fuse box tripping out) and are always very quick to pass on any concerns.
Many thanks to the regular treasures and the other super ladies who have filled in once each to ensure continuity of care.
I will share this review and compliments with the carers.
Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 October 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Lavender Support Services Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Lavender Support Services Ltd.
Meet the Team (7)
Paula's primary responsibility is to undertake initial assessments and planning of visits. She prepares support plans and regularly reviews the service user’s care requirements. Paula works in partnership with Michelle on the day-to-day running of the Service.
Like Michelle, she works closely with families, their representatives and professionals and is committed to offering a positive and individual outcome. Paula has over 13 years of experience in the front line of home care and carer support.
Michelle’s primary responsibility is for new customers and carers' welfare and the day to day managing of the service. Michelle supervises and supports our Care Coordinators in their priority roles. She works closely with the office team and is committed to offering a positive and individual outcome for all involved. As the Quality Assurance Advisor, Michelle works closely with the Registered Manager in maintaining and improving our customers' experiences and care service. She also works closely with and supports our Finance Manager, Jane Lucy. Michelle has over 25 years’ experience in the care sector and is trained in Health & Social Care, Risk Assessments and Customer Care.
Ellen is responsible for the primary preparation, administration and implementation of the company rota allocations for all care visits. Her proactive approach aims to offer consistency in appointing care staff to the individual service user. She undertakes this in a part-time role and works in a partnership and buddy role with Zoe, and also covers office phones. Ellen has over 30 years of knowledge and experience in the care sector and is trained in Health and Social Care and Customer Service.
Zoe's role is based on shared time & tasks between administrative work, to support customer care, service compliance, QA needs and the allocations of daily care visits above the primary Schedulers roles. She undertakes this in a part-time role and works in partnership with Ellen, also covering office phones. Zoe has over 24 years of knowledge and experience in the care sector and is trained in Health and Social Care and Customer Service. Zoe is also our Moving & Handling Trainer.
Verity ensures the service is evidencing legislative and regulatory requirements, from staff undertaking refresher training promptly to supporting the service with HR and other required administrative roles. Verity also undertakes the full selection, interviewing and recruitment processes of new candidates who meet the job specification. She will organise all staff induction training and field-based shadowing with an experienced carer, ensuring a smooth transition into a new role. Verity undertakes a new employee’s first Supervision and also reviews their probation, keeping continuity throughout the induction process. Verity works closely with the office team in aiding the communication and retention of our carer workers, as well as leads our Social media platforms. She continues to support the office team in learning new technologies. Verity has over 9 years of experience in the home care sector.
As Registered Manager, Jane has the Senior responsibility for the leadership and management of the care service and ensures 100% compliance with statutory regulations as laid down by the Care Quality Commission.
Jane advises, supports and audits the Business Manager & Quality Assurance Adviser and Service Manager, in their role to check and ensure we are offering a well-led, safe, caring, effective, and responsive care service.
Jane has over 40 years of health and social care knowledge and experience, with 22 years in Home Care. Jane has significant training and qualifications in Health & Social Care and Business Management.
In her Director role, Jane shares responsibility for all operational systems of the company in partnership with her co-director, Jane Lucy. Jane is also the Adult Safeguarding and ICO lead of the Service.
Jane is the company’s Financial Manager and the Nominated Individual for the UK's health and social care auditing body, the Care Quality Commission. She shares responsibility for all aspects of the company in partnership with her co-director, Jane Austin, Registered Manager. Her role encompasses accounting, payroll and human resources. Jane is currently our Health and Safety manager and assumes the role of “Senior Acting Manager” for the day-to-day business requirements in the absence of the Registered Manager. She has over 25 years of experience in home care and over 40 years of experience in customer care.
Frequently Asked Questions about Lavender Support Services Ltd
How many Carers does Lavender Support Services Ltd employ?
Lavender Support Services Ltd employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lavender Support Services Ltd to verify any information. View our terms and conditions. Lavender Support Services Ltd has an Enhanced Service - more info.