Lavender Support Services Ltd

Paula's primary responsibility is to undertake initial assessments and planning of visits. She prepares support plans and regularly reviews the service user’s care requirements. Paula works in partnership with Michelle on the day-to-day running of the Service.

Like Michelle, she works closely with families, their representatives and professionals and is committed to offering a positive and individual outcome. Paula has over 13 years of experience in the front line of home care and carer support.

Michelle’s primary responsibility is for new customers and carers' welfare and the day to day managing of the service. Michelle supervises and supports our Care Coordinators in their priority roles. She works closely with the office team and is committed to offering a positive and individual outcome for all involved. As the Quality Assurance Advisor, Michelle works closely with the Registered Manager in maintaining and improving our customers' experiences and care service. She also works closely with and supports our Finance Manager, Jane Lucy. Michelle has over 25 years’ experience in the care sector and is trained in Health & Social Care, Risk Assessments and Customer Care.

Ellen is responsible for the primary preparation, administration and implementation of the company rota allocations for all care visits. Her proactive approach aims to offer consistency in appointing care staff to the individual service user. She undertakes this in a part-time role and works in a partnership and buddy role with Zoe, and also covers office phones. Ellen has over 30 years of knowledge and experience in the care sector and is trained in Health and Social Care and Customer Service.

Zoe's role is based on shared time & tasks between administrative work, to support customer care, service compliance, QA needs and the allocations of daily care visits above the primary Schedulers roles. She undertakes this in a part-time role and works in partnership with Ellen, also covering office phones. Zoe has over 24 years of knowledge and experience in the care sector and is trained in Health and Social Care and Customer Service. Zoe is also our Moving & Handling Trainer.

Verity ensures the service is evidencing legislative and regulatory requirements, from staff undertaking refresher training promptly to supporting the service with HR and other required administrative roles. Verity also undertakes the full selection, interviewing and recruitment processes of new candidates who meet the job specification. She will organise all staff induction training and field-based shadowing with an experienced carer, ensuring a smooth transition into a new role. Verity undertakes a new employee’s first Supervision and also reviews their probation, keeping continuity throughout the induction process. Verity works closely with the office team in aiding the communication and retention of our carer workers, as well as leads our Social media platforms. She continues to support the office team in learning new technologies. Verity has over 9 years of experience in the home care sector.

As Registered Manager, Jane has the Senior responsibility for the leadership and management of the care service and ensures 100% compliance with statutory regulations as laid down by the Care Quality Commission.

Jane advises, supports and audits the Business Manager & Quality Assurance Adviser and Service Manager, in their role to check and ensure we are offering a well-led, safe, caring, effective, and responsive care service.

Jane has over 40 years of health and social care knowledge and experience, with 22 years in Home Care. Jane has significant training and qualifications in Health & Social Care and Business Management.

In her Director role, Jane shares responsibility for all operational systems of the company in partnership with her co-director, Jane Lucy. Jane is also the Adult Safeguarding and ICO lead of the Service.

Jane is the company’s Financial Manager and the Nominated Individual for the UK's health and social care auditing body, the Care Quality Commission. She shares responsibility for all aspects of the company in partnership with her co-director, Jane Austin, Registered Manager. Her role encompasses accounting, payroll and human resources. Jane is currently our Health and Safety manager and assumes the role of “Senior Acting Manager” for the day-to-day business requirements in the absence of the Registered Manager. She has over 25 years of experience in home care and over 40 years of experience in customer care.