Lavender Support Services Ltd

The Lavender ladies are extremely helpful and my mum, who suffers from dementia as well as other health issues, is now stable, comfortable and well looked after. Mum is now at a more healthy weight and her personal hygiene is managed to a high standard. It's enabled me to become more of a daughter who can visit socially and not be 'on-call' 24/7. Odd problems crop up, but are soon sorted by the management team.

Many thanks to the regular treasures and the other super ladies who have filled in once each to ensure continuity of care.

As a preferred provider I had never had any contact with Lavender Support Services and had no knowledge of them. I'm very pleased to report that the service my mother in law received from them was first class. By midweek I had a duty rota for the following week of who would be visiting and at what time. The carers were kept to a small team and all of them had regular contact with my mother in law which allowed for a positive relationship to develop. Quality of care was excellent. Any contact with the office to make changes/pass on information was dealt with efficiently. Support following my mother in law's death continued and showed true caring.

Excellent care was provided for my Nan during her last 5 weeks of life. It may have been a short time, but the carers made a real difference, encouraging fluids and even feeding her jelly, as that's what she liked the most! They were always on time, friendly, chatty and made my Nan feel very safe. It was nice to see the same friendly faces on most days of the week. Thank you to all of you.

I am happy with the service Lavender provide. I ask them to do something and it gets done. The care is 100% top standard. The main thing is my mother is happy. Lavender carers make sure she has her needs met so I'm happy too. Thank you.

I love the fact that Lavender Support Services is a small but friendly business. All of the staff were very helpful, professional and caring. From the initial assessment, I loved the caring attitude, the personal touch, which put them above all others. They were able to accommodate all of the visits that my Mum required and kept to the agreed times. The carers who attended were all so lovely. Even when my Mum passed away, they still showed compassion and understanding. One of the carers left us a sympathy card which really meant a lot.

My carers are of a small team who know me and help put on my foot splint. They are good timekeepers in general and very mindful of my condition.

The ladies that come are very friendly and helpful. If anything goes wrong, they ring the office who in turn contact my family, which to me is a great relief. This shows that you are being looked after, also nothing is too much trouble for them.

The office staff are always ready to help when I call. The service couldn't be better.

I really love Lavender, they have always treated me with respect. The office staff are so kind, the Carers are beautifully well trained and hard working ladies, trustworthy and helpful. I wouldn't ever think of going anywhere else. I love this company and would highly recommend to anyone seeking a good company to rely on.

I have received excellent care, been with Lavender Support Services since 2014. All staff very good and have helped me a great deal. I had problems with one Carer who was new to the company and I have not has this person again.

My mother, who is quite severely disabled and increasingly forgetful, and who lives 150 miles away from me, currently needs a daily social visit to ensure that she is up and about, prepared for lunch and not doing anything to place herself at risk. Her carers from Lavender are friendly, cheerful, professional and supportive, and their visits are very much appreciated by both my mother and myself. Lavender have also recently facilitated shopping trips out for my mother, which she enjoys hugely. The carers maintain good day to day comment in my mothers care folder, and this is accessible at all times so that I can see if there have been any problems.

My mother and father have been clients of Lavender for three years plus and have been very happy with their service. The staff are all extremely helpful, caring and nothing is too much trouble, the same for the management. My parents have become very attached to certain members of the staff, and the staff concerned also feel this way. If there has ever been an issue/problem (hardly ever!), I just speak to the manager and no problem is too big or small for them to address. Completely happy with Lavender and would recommend the anybody who needs home care. Well done Lavender.

Always feel better after a visit.

Not enough consistency with carers, high turnover of staff. You get introduced to certain carers you build a rapport with them and then they are moved on to someone else and you may not see them again for some weeks/months, if at all. Surely it is better to keep seeing the same familiar faces consistently wherever possible and the carers you get on with the most.