Audley Care Inglewood

It is always difficult to accept strangers coming into your own home, when you also have to admit that you are not as independent as you think you are and actually need them. The ladies from Audley care have been a welcome addition to my home, giving me the ability to feel that I am still able to be independent whilst facilitating that independence. They're not perfect, but neither am I, and they enable me to continue to be me, while being unobtrusively supportive of my way of life. My visits are generally a welcome oasis in a fairly solitary life and they have all become friends as well as helpers. I've been a client of theirs for over a year now, and while there have been small problems, they've always been dealt with to our mutual satisfaction and I hope we can continue our relationship into the future. I'm happy to have them in my life, and value their visits.

Thank you to the whole team who work very hard.

In my experience the housekeeping assistant is reliable, timely and absolutely brilliant. If something has to be changed I am always given appropriate notice. Working with Inglewood Care is simple, straightforward and helpful. I am delighted that I chose to work with care rather than a private provider.

One of my regular carers has won Carer of the Year - very well deserved and an accolade to the whole Hungerford team, I am so pleased that the Hungerford team have proved yet again how excellent they are, hard when they are dealing with maternity leave for 4 staff, long term illness and holidays. Thank you from the whole family.

The support and knowledge from Audley have been a lifeline for both of us.

The girls from Audley have looked after my wife for 2 and a half years now and we have nothing but praise for the team that we see. They always go above and beyond to help my wife and myself. Nothing is ever too much trouble. They always make sure our home is clean and tidy and that we have all we need. The manager will often come and do our care and she is excellent, she works hard in her normal role and is always happy and friendly when she comes here, nothing is too much trouble for her. We are very grateful for the care we have.

My father has received excellent care from the Audley team for many months. All those we have come into contact with have been professional, friendly, kind and very caring and often go above and beyond to help out. They have always responded rapidly and helpfully to any queries or any requests for additional help or advice. They have frequently communicated with other healthcare providers on my parents’ behalf which has been invaluable. Highly recommend.

Having been discharged for end-of-life and palliative care 14 months ago and experiencing ups and downs I have been supported at home by a number of care providers. Some teams of carers provided have offered variable standards of care, empathy, and willingness to listen to my needs. This is understandable given the pressure on them to travel between visits, especially when employed on zero-hours contracts. The small team of care and office staff from Audley Care (Hungerford) however stand out as exceptional. Not only are they all experienced, they give the appearance of never being under pressure. They never presume what my needs are but instead listen and respond with sensible suggestions if they think it appropriate. The local team manager is not only confident and competent but a helpful advocate who is happy to discuss needs with other providers including district nursing and GP receptionists. They also carried out a risk assessment of our premises including potential trip hazards.

We would highly recommend.

I have Motor Neuron Disease with Bulbar Palsy so I need care and I'm delighted with the service that Audley Care Inglewood provide. I found them to be a lovely team and I love them for the patience, care and kindness that they happily give me. A friendly team I have respect for and I'm very grateful too, the visits do break up my day but in a positive way because the carers improve my mood and take my mind off my terminal illness. Thank You!

I am very satisfied with all my husband's carers. They are very good with him and always make him smile.

My mother in law has had home care from Audley Care for several years. We have had one or two problems. Always sorted out very quickly and efficiently.

Carers are extremely efficient. My mother was struggling with all aspects of daily living. The Audley Carers have helped her to gain confidence. The office are always helpful if I need any advice. I would highly recommend.

Very pleased with the level of care provided, a very hard job but I believe that the carers really do care about my father's well being, problems do arise but they are sorted out very quickly by a very professional manager. Thanks for all your hard work.

The carers don’t just do essential jobs around the house, they make time to talk, listen and understand their clients' needs.

Requests for the schedule by email was not responded to until we complained.

Audley girls are very polite and professional in their work. The care we receive is very good and I'm very happy with the care.

No complaints against the care staff. Are very pleased with the standard of care from the girls we have coming into this household.

Staff can only relate to what is written. I am aware of being more needy due to changes e.g. my left hand is no longer usable. Stoma bag, I feel I should be charging you for staff training as very few knew what to do. Office staff - when you say you will pass on messages or put it on system, do so. It saves frustration, time and money.

I have no complaints. I get a very good service. Everyone is nice, friendly and efficient. Everything is quite alright.