All Care - Southampton

The Tuesday take a break has improved times are better and I feel benefit now as I have to also care for my son on Thursdays.

Very satisfied mostly but would like to be informed when times are changed.

Satisfactory.

The carers, on the whole, are excellent but the administration leaves a lot to be desired!

All Care carers gave been delightful and friendly and have provided me with good service, with only a few minor problems which could be solved with a phone call.

Carers are very helpful, kind and treat my husband as a person, always chatting to him and not at him. Lots of laughter! Very friendly.

The carers have been very helpful to my husband. We are pleased with the timings every day. Really no complaints. Hoping this good service continues.

My experience with the care I receive is very good, all the carers are polite and they will do nearly everything you ask them to do.

Very pleased with the service that All Care provide with the Take a break service. As it is a much-needed time off, to spend some 'me time', knowing that Mum is being cared for well.

I would not recommend this agency due to the lack of empathy and care by the managers.

My mother passed away last month and was a client for over 12 months, so well known to the carers and management. I didn’t hear anything from All Care following Mums passing, which I found rather strange; no card, no call? I sent an email to a couple of the supervisors saying thanks for All Care's support over the last year and that if any of the close carers, would like to attend the funeral, to let me know. I received auto-replies stating “on holiday” and another “out of office” but nothing else. I have some other support issues, which I will not go onto here and will be contacting the Council. I agree the carers do their best but with no allocated travel time, most seem rushed off their feet all time.

All the carers who helped me to look after mum were lovely, caring and considerate people. They treated mum with respect, dignity and talked to her, even when she was soundly asleep. They went above and beyond what was expected and took time to ensure that I was also okay. They were particularly careful with wearing PPE and were always friendly and cheerful, despite the exceptionally long hours they had occasionally worked. I could not fault the care provided.

Absolutely no compassion by management when end of life occurs. Requested on the day of death that the patient folder is dropped off to their office, no condolence card to the family - aside from the actual carers that do remarkable work - this company (management and administration) needs a shakeup.

My review went very well and I now have a couple of things I now don't have to do. The carers are going to feed my wife some light food at about midday. Also, the morning carers will put my wife's nightwear out ready for when she goes to bed.

A management issue has been resolved satisfactorily and my Mum remains very happy with her care and support received. Our issue was taken seriously, we were listened to, and effort was made to remedy the problem. I am very happy with the way that Senior Manager has handled this and for the recognition given to one of the Carers who has made such a difference to my Mum's quality of life and who first raised the need for a review of services, due to changing support need.

All the carers are excellent.

All carers and staff are very good at what they do.

Very good, like the communication.

Always very helpful and keep me informed of any changes.

Very satisfied.