Fees for over night & Live-in Care available on request
These prices are only a guideline, please contact Bluebird Care Bromley to find out the exact price for your requirements.
Bluebird Care Bromley has a Review Score of 9.4 (9.406) out of 10, based on 30 reviews in the last 2 years.
Over all time Bluebird Care Bromley has 43 reviews.
5.0 out of 5
Thank you so much for your kind words, we really appreciate you taking the time to review our service and we agree, our staff who commit their time should be praised, thank you!
4.0 out of 5
We are very pleased to hear that you have been satisfied with the service you have received, we are grateful for your kind words. Thank you for taking the time to leave us a review, we appreciate it.
5.0 out of 5
Thank you so much for your review, it's great to hear that you are happy with your carer and the services we provide. It's always nice to receive such great feedback.
4.0 out of 5
Thank you so much for taking the time to leave us a review, your comments are very much appreciated.
4.0 out of 5
Thank you so much for taking the time to review Bluebird Care Bromley.
5.0 out of 5
Thank you so much for taking the time to review your experience with Bluebird Care Bromley. It is always nice to know that you are happy with the care you are receiving.
4.0 out of 5
Thank you for taking the time to leave a review, it is nice to hear that you find our carers lovely. I have arranged for the roster to be sent to you on a weekly basis. I hope this helps.
4.0 out of 5
Thank you so much for taking the time to provide such positive feedback.
5.0 out of 5
Thank you so much for the great feedback. I am pleased that you are happy with our service.
4.0 out of 5
Thank you so much for taking the time to review the care you receive from us, your feedback is very much appreciated and will be used to look at ways we can improve our service.
5.0 out of 5
Thank you very much for this review! Very pleased to learn that you've been happy with the service.
5.0 out of 5
Thanks so much, David, for such an appreciative review. We will do our utmost to keep up the good work with your mum.
5.0 out of 5
Thank you very much for this review, John! We're very pleased to learn that you were happy with the service and really appreciate the time taken to submit your feedback. It was a pleasure to look after your mother.
4.0 out of 5
Dear John, many thanks for bringing these issues to our attention. We’re sorry to learn things have fallen short of your expectations. As we’re visiting twice a day, we allocate a team of carers so there’s usually a familiar face as a back-up if needed. We can see that in May-21 we paid you 59 visits with 10 different carers, but 8 in a single week is more than we’d like. Unfortunately, one of your regular carers recently relocated, so we’ve done our best to plug the gaps while we look for a permanent solution. Re timings, we plan a +/- 15min window on either side of a visit to allow for variable traffic conditions and delays elsewhere, though sometimes this will not be enough. We have you scheduled for 10 am and 6 am every day apart from Thu/Fri when 2 visits are a little later, primarily due to recent changes to carers’ availability, but our Coordinators have received the message and are on the case. We hope you find that the situation improves during the month of June. Please let us know.
5.0 out of 5
Thank you for taking the time to pen this review, and for your enthusiastic feedback; we really appreciate it. This last year has been one of the unprecedented challenges, but we've got through it (well, almost - we hope!) thanks to the collective efforts and dedication of our frontline care staff and back-office support team, who have stuck it through, unphased, it what must have been the most difficult year in living memory to be working in the healthcare sector. We're very glad to read the service to Mum hasn't suffered, despite all the challenges thrown at us!
5.0 out of 5
Many thanks for your valued feedback, very pleased to read you're happy with the service. Regarding your last comment, I think you're referring to open pass, the family app side of the PASSsystem, our digital Care Plan management platform, which gives approved relatives, friends and advocates access to daily care notes, the weekly roster and the full care plan. This app is a standard feature of our service and is free to use for all customers/family groups, should they wish. Many thanks once again.
4.0 out of 5
Thank you for taking the time to review us, much appreciated.
4.0 out of 5
Thank you for taking time to pen this review, much appreciated. Very happy to read you've been satisfied with the service.
5.0 out of 5
3.0 out of 5
Thank you for your feedback. While you do have visits Mon-Fri, it seems housework has only been requested on certain days, though we acknowledge that on the days on which it is carried out, it is not being done to a high enough standard. We apologise and will be in touch to discuss how we can make your care plan clearer in this regard. We also note that your openPASS access (our mobile app which facilitates online access to the weekly roster, care plan and daily care notes) has not been fully activated. If you would like to complete the process, this will grant trusted friends and relatives full access to see everything that is happening on a daily basis, if this would be helpful in ensuring that the service is meeting your/their expectations. Thank you once again for your feedback and we will be in touch shortly.
The Review Score of 9.4 (9.406) out of 10 for Bluebird Care Bromley is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Bromley is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Jordanna has been involved in the Care sector from a young age, joining straight from school and completing her NVQ Level 3 in Health & Social Care studying full time at college. She has since worked with older adults and young adults with learning difficulties and physical disabilities, and as a Job Coach, helping students to prepare for and gain employment.
She joined Bluebird Care Bromley in 2019 as a Care Assistant before joining the office team, firstly as a Field Care Supervisor on the Live-in Care team, tasked with paying weekly check-in visits to customers and providing support to carers out in the field, and later performing a similar role on the Day Care team.
In 2022, Jordanna was appointed as Deputy Care Manager. As DM, Jordanna’s role was to support the Registered manager with her responsibility to keep the agency compliant with the CQC’s regulations, and to oversee the team of Supervisors, who collectively carry out new customer assessments, write care plans, manage relationships with customers, relatives and involved healthcare professionals, and enable the agency’s community Care Assistants to provide safe and effective care and support.
In 2024 Jordanna successfully completed her Level 5 Qualification in Management in Health and Social Care and was appointed as Care Manager in February 2025
Jordanna feels Bluebird Care Bromley provides an exceptional quality of care for its customers as well as being the best employer that really invest in their staff.
Jordanna prides herself on mentoring staff and colleagues to reach their full potential and to have long successful careers in Health & Social care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bromley to verify any information. View our terms and conditions. Bluebird Care Bromley has an Enhanced Service - more info.
