Bluebird Care Bromley

67 Chatterton Road, Bromley BR2 9QE
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9.4 44 Reviews
  • Bluebird Care Bromley, Bromley
Bluebird Care Bromley is a premium home care agency dedicated to preserving the independence and improving the quality of life of vulnerable adults – such as those with challenges around mobility, sensory impairment and dementia – by offering sustainable solutions to some of the problems often associated with frailty, living alone and isolation.

With meticulous attention to infection prevention and control measures, customers can rest assured their care assistants are aware of the risks and how they can be mitigated.

The agency provides a range of home care services, including daily visits, overnight support and live-in care, typically to assist people with personal care and hygiene, meal preparation, managing and administering medication, light housework, shopping and accompaniment on trips outside the home.

However the aim is to do more than simply deliver practical support that meets people’s basic needs: staff aim to go the extra mile so that the customers really get the most out of life – for instance, doing crosswords together, partnering for Scrabble or bridge, resurrecting old hobbies or pursuits, gardening and even assisting with technology, such as laptops, mobile devices and email.

All of this offers older adults in Bromley a realistic alternative to residential care, in order that clients can continue to live independent and connected lives in the comfort and safety of home, surrounded by cherished memories and where important social networks can be preserved.

All care assistants are carefully vetted, trained to a high-level and regularly supervised by an experienced, professional and local office team never more than a few miles away.
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Care Provided by Bluebird Care Bromley

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £37.80
  • Weekly Live-in Care Fees: from £224.30

Fees for over night & Live-in Care available on request

These prices are only a guideline, please contact Bluebird Care Bromley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Jordanna Males (Registered Manager)

Bluebird Care Bromley Reviews (44)

9.4

Bluebird Care Bromley has a Review Score of 9.4 (9.446) out of 10, based on 31 reviews in the last 2 years.
Over all time Bluebird Care Bromley has 44 reviews.

Overall Experience
  • 26
  • 16
  • 2
  • 0
  • 0
Date Published
  • 44
  • 9
  • 16
  • 31
  • 13
Reviewer Connection to Bluebird Care Bromley
  • 26
  • 10
  • 4
  • 2
  • 1
  • 1
Total of 44, showing 41-44
Review from Anthony R (Client) assisted by family/friend published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good in some way so I can see someone is coming in daily. Should have clean flat and bathroom on a daily basis. Now it seems like I don't have a carer daily. At present I can see laundry bag is full, the floor is dirty so carer should have looked at this. Since I have not had a shower for the last 3
days now due to bathroom repairs so carer should have focussed on different things like sweeping floor, cleaning the toilet, change bed liner, clean dirty
Reply from Ben Davie at Bluebird Care Bromley
Thank you for your feedback. While you do have visits Mon-Fri, it seems housework has only been requested on certain days, though we acknowledge that on the days on which it is carried out, it is not…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H A (Wife of Client) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and carry out their duties professionally and pleasantly. They are reliable and can be depended on.
Reply from Ben Davie at Bluebird Care Bromley
Thank you for taking the time to submit your feedback. We're pleased to hear you're happy with the service we've provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jim P (Client) assisted by family/friend published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are generally very helpful and caring. The carers are patient and understanding of my difficulties. They mostly arrive punctually - this only doesn't happen because of circumstances beyond their control e.g. traffic problems. The organisation is reliable and professional.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G M (Client) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed by the care and support I have recently had form Bluebird. Care was professional and met my needs, which were pretty straightforward. Carers were friendly and punctual and did everything I needed them to do. I wouldn't hesitate to use this company again if I needed to.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.446)

Overview of Review Score

The Review Score of 9.4 (9.446) out of 10 for Bluebird Care Bromley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.446 for Bluebird Care Bromley is calculated as follows: ( (105 Excellents x 5) + (61 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 186 Ratings = 4.446
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bromley is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Jordanna

Jordanna Males

Job Title: Care Manager Joined: 2019

Jordanna has been involved in the Care sector from a young age, joining straight from school and completing her NVQ Level 3 in Health & Social Care studying full time at college. She has since worked with older adults and young adults with learning difficulties and physical disabilities, and as a Job Coach, helping students to prepare for and gain employment.


She joined Bluebird Care Bromley in 2019 as a Care Assistant before joining the office team, firstly as a Field Care Supervisor on the Live-in Care team, tasked with paying weekly check-in visits to customers and providing support to carers out in the field, and later performing a similar role on the Day Care team.


In 2022, Jordanna was appointed as Deputy Care Manager. As DM, Jordanna’s role was to support the Registered manager with her responsibility to keep the agency compliant with the CQC’s regulations, and to oversee the team of Supervisors, who collectively carry out new customer assessments, write care plans, manage relationships with customers, relatives and involved healthcare professionals, and enable the agency’s community Care Assistants to provide safe and effective care and support.


In 2024 Jordanna successfully completed her Level 5 Qualification in Management in Health and Social Care and was appointed as Care Manager in February 2025
Jordanna feels Bluebird Care Bromley provides an exceptional quality of care for its customers as well as being the best employer that really invest in their staff.


Jordanna prides herself on mentoring staff and colleagues to reach their full potential and to have long successful careers in Health & Social care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bromley to verify any information. View our terms and conditions. Bluebird Care Bromley has an Enhanced Service - more info.