Hallow Park, Hallow, Worcester WR2 6PG
Eclipse Home Care employ a team of fully qualified carers, whose mission is to improve the quality of life for those they serve. While offering care provision that is ideal for older people, the company is also experienced in helping adults with a disability.
The aim is to make sure clients are able to stay independent and in the comfort of their own homes for as long as possible, getting the most out of their daily lives and overcoming any issues that might impede on their well-being.
All caregivers are supported with a thorough training and support programme, while adhering to a vision of dignity, respect and compassion.
Group : Eclipse HomeCare Ltd
Person in charge: Anthony Joyce (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 190
Fees Guide: £16 per hour
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.672 for Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove) is calculated as follows: ( (96 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 131 Ratings = 4.672
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3.5 Points relating to the number of positive Reviews for Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove) is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove) has a Review Score of 8.2 (8.172) from 22 Reviews
Review submitted from a Postal Card by Gillian P (Client) on Wednesday 28 March 2018. Relates to March 2018.
We find all the staff friendly also caring as well, polite as well as respectful.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by D S (Client) on Wednesday 28 March 2018. Relates to March 2018.
Everyone I see or deal with treats me with respect and kindness. I am quite satisfied with my care and wouldn't change companies.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Anne M (Client) on Wednesday 5 April 2017. Relates to February 2017.
Excellent.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Philip M (Father of Client) on Tuesday 4 April 2017. Relates to January 2017.
Eclipse Homecare have provided care to my son since October 2016. Since that visit, they have gained a good understanding of his illness and condition and developed an appropriate care programme. They are flexible in their approach and certainly are prepared to go the extra mile in providing him with care and support in a professional manner.
My wife and I have confidence that our son is in good hands.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Celia G (Mother-in-law of Client) on Tuesday 20 December 2016. Relates to September 2016.
The employees who cleaned were thorough and efficient. They were very friendly but still maintained a professional approach. All requests for help were met without comment and performed to an excellent standard.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Daryl W (Daughter of Client) on Monday 28 November 2016. Relates to October 2016.
Eclipse HomeCare inform us of what is happening to/with our Dad. Service and staff are excellent.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Janet F (Daughter of Client) on Tuesday 20 September 2016. Relates to August 2016.
Since Eclipse HomeCare have been looking after my lovely mum, they have given me peace of mind while I am at work. Mum is always kept clean and the carers have really looked after her legs by putting cream on them every day, this is a great help to my mum. I have a notebook on the sitting room table that the carers leave me messages in and that helps to keep me in touch with what is going on with my mum when I am not there, I also leave them notes if I have any concerns or I can always ring the office if any problems occur. I find they are very helpful. Mum's lovely carers also leave her home clean and tidy as I would leave it. Many thanks to one and all. I would and do recommend you.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Janet H (Daughter of Client) on Thursday 8 September 2016. Relates to August 2016.
I was completely satisfied with the home care we received for my mum from Eclipse. They were always on time and were told by neighbours that they always stayed for the allotted time. Mum was very happy with all her carers and us living 30 miles from her was very reassuring. The last few weeks she had health problems and I was contacted by them any time they were concerned about her and even calling her doctor to arrange for visits. Great carers.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Janet E (Client) on Monday 15 August 2016. Relates to August 2016.
I have been seen by the careers from 'Eclipse HomeCare (Worcester, Malvern & Kidderminster)' for approx. 6 weeks. I do feel that I would not cope now without the support they provide on a daily basis. I have built good relationships with all of the girls which also include the management. I have the best carer's in the world.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Keith A (Son of Client) on Monday 6 June 2016. Relates to May 2016.
The care being given is very good. Each carer is friendly and conscientious with excellent supervision from their team leader. I would recommend this company.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by P J (Client) on Thursday 2 June 2016. Relates to April 2016.
Very grateful for the help we have received from all of the carers since we have come from hospital.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Gordon W (Son of Client) on Wednesday 27 April 2016. Relates to April 2016.
The reason we have given Eclipse HomeCare such a good report is totally due to the two carers we have looking after my mum on a daily basis, they are great in every way and go the extra mile without question, also having the same two carers is so important as older people gets stressed if they have different carers. It is important to keep the same carers. This also saves any confusion with clients. Our two carers are exceptional and are outstanding ambassadors for Eclipse HomeCare.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by John B (Client) on Thursday 31 March 2016. Relates to March 2016.
My experience is that carers are friendly, helpful, cheerful and encouraging. Where the system falls down is when carers come too late, or once or twice when not required. A staff member did turn up unannounced, with no previous introduction and had no telephone number us this has all other information.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Brenda C (Client) on Monday 14 March 2016. Relates to February 2016.
The service Eclipse is providing is excellent. I wanted Eclipse to look after my partner as well but unfortunately he recently passed away.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Dennis L (Son of Client) on Friday 11 March 2016. Relates to February 2016.
The carers are good at their job and look after my mothers needs. They wash and clean her every day in the morning and treat her with dignity. She is treated like a human being, her son is also a carer which gives me time to myself to do my own jobs.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Likely
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Review submitted from a Postal Card by Janet J (Wife of Client) on Wednesday 2 March 2016. Relates to February 2016.
I have been very satisfied with the care my husband has received which allows me to leave the house and enjoy activities on two mornings each week knowing that he is safe and happy. The work carried out by the carers is excellent and saves me having to carry out domestic tests when I return home.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Hilda P (Client) on Wednesday 2 March 2016. Relates to February 2016.
The service that I am provided with enables me to live in my own home. I am very pleased with this as I can remain independent and also safe. The care givers help me with my personal care and my bath (on a Sunday) without them I would not be able to do this. They also make my breakfast and drinks. I would be lost without them, they are marvellous.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Alice M (Client) on Wednesday 2 March 2016. Relates to February 2016.
I live with my brother and sometimes suffer with depression and having carers help me live independently. I look forward to then coming everyday as I see them as my friends and would be lost without them.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Claire D (Daughter-in-law of Client) on Thursday 18 February 2016. Relates to December 2015.
Gets on very well with his normal carers and looks forward to seeing them. "His face lights up".
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by J F (Wife of Client) on Monday 8 February 2016. Relates to February 2016.
Overall, excellent.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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Review submitted from a Postal Card by Chris C (Son of Client) on Monday 8 February 2016. Relates to January 2016.
I am very happy with the help they are giving my father.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Likely
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Review submitted from a Postal Card by Ida P (Client) on Wednesday 2 December 2015. Relates to November 2015.
Very helpful, very few problems with timing of calls. Carers polite, always willing to helping, making sure all is well when they leave.
How likely would you be to recommend Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)? Extremely Likely
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May 2017
April 2016
Recipient: Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)
Date: Friday 01 Apr 2016
February 2015
Recipient: Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)
Date: Sunday 01 Feb 2015
July 2014
Recipient: Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)
Date: Tuesday 01 Jul 2014
September 2013
Recipient: Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)
Date: Monday 02 Sep 2013
Job Title: Care Coordinator
Description:
Rob Thomas is responsible for the Care Co-ordination Team. He lives in Warndon and has 7 years’ experience in Adult Health and Social Care. Rob is responsible for ensuring that the right Caregivers are in the right place at the right time.
Job Title: Care Manager
Description:
Tony Joyce is the Registered Care Manager and has extensive experience of providing the very highest quality home care. Before becoming a manager in home care, Tony had direct caring experience with a specialism in caring for those with learning disabilities.
Tony attained his NVQ 4 Registered Managers Award in 2009
Prior to becoming involved in the provision of home care, Tony ran his own successful business in the Malvern area.
Job Title: Managing Director
Description:
Managing Director of the company is Rob Gready who has 25 years' experience of managing successful people and process-based businesses in the UK and Europe.
Rob spent 3 years working in the voluntary sector with individuals with learning and behavioural difficulties. Rob is married with 4 children and lives in North Worcestershire.
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