Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove), County House, 1 St Mary's Street, Worcester, Worcestershire WR1 1HB

Review from Anne W (Client) published on 21 June 2021 Submitted via Website • Report

Overall Experience

From the start, I was so impressed with the professional and caring approach I had with Eclipse. The original call was lovely and very sympathetic to the situation. The visit to my mom and dad's was so kind, and everything explained to them to their requirements. Every carer was so lovely to them and

soon became friendly with them, which helped them overcome their fears of having people at the house. When my father sadly passed away, the kindness and support shown to my mom and myself were very much appreciated. I cannot recommend this company enough.

Reply from Chris Martyn-Smith, Director at Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)

Dear Anne, thank you for your kind review. It was sad that your father passed away, but I am very pleased that you and the family were pleased and impressed with our service. I will pass on your praise and appreciation to the team.

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Review from Susan I (Client) published on 23 October 2020 Submitted via Postal Card • Report

Overall Experience

Very kind to me. they take me out.

Reply from Chris Martyn-Smith, Director at Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)

Susan, you are so lovely, and we are delighted you are so pleased with our support. The photos of you and the pony were so nice we put them in the company newsletter. I hope you liked them. Thanks very much and please stay safe.

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Review from Hazel A (Client) published on 21 October 2020 Submitted via Postal Card • Report

Overall Experience

I am always happy with the carers and what they do. I am happy when they come and ask me if I need anything doing. I am not just saying it, I mean every word.

Reply from Chris Martyn-Smith, Director at Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)

Thank you for your kind words and fantastic rating. You are a lovely client, and we love supporting you and having a good chat is just part of that. Thanks and stay safe.

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Review from M O (Wife of Client) published on 13 October 2020 Submitted via Postal Card • Report

Overall Experience

All carers are very polite and caring, always talking to my husband in the bathroom.

Reply from Chris Martyn-Smith, Director at Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)

M O, one of the 10 daily behaviours our caregivers always practice is ''having a positive demeanour and being authentically warm'' which goes well with another which is ''being a good listener'' and our caregivers will be delighted to hear that your husband appreciates the way we do things for him. All 10 of our daily behaviours form key recruitment and training criteria which is part of the reason we are different form other companies. Many thanks for your comments.

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Review from P S (Client) published on 13 October 2020 Submitted via Postal Card • Report

Overall Experience

Very happy.

Reply from Chris Martyn-Smith, Director at Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)

P S, you are such a lovely client and your caregivers are delighted to hear that you are happy with the support you get form us. Thanks.

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Review from C L (Sister-in-law of Client) published on 5 October 2020 Submitted via Postal Card • Report

Overall Experience

The only way we could get her out of a care home was to have 24/7 care. It has been very successful; she has made wonderful progress. The carers are attentive and engaging with her, which is so important after suffering a stroke. The whole family are very impressed with the care.

Reply from Chris Martyn-Smith, Director at Eclipse HomeCare (Worcester, Malvern, Kidderminster & Bromsgrove)

Thank you so much for your kind words which we will pass on the team supporting your sister-in-law.

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Review from Penny C (Daughter of Client) published on 1 June 2018 Submitted via Postal Card • Report

Overall Experience

I was concerned about receiving personal care but my carers have all been brilliant. Thank you all so much for your help and support.

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Review from Louise E (Client) published on 29 May 2018 Submitted via Website • Report

Overall Experience

I experienced a fall this week, I am 48, a wheelchair user and have MS. I asked Eclipse for an extra carer to come and clean my wet room, bed etc as I was unable to sort it. They sent out a carer to me, I would just like to say how good she was, she helped me both physically cleaning and mentally by

talking to me showing how much she cared, just excellent, she really made a difference that day to my life.

I would definitely recommend as without this service provided I not sure how I would have coped.

Thank you, Eclipse.

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Review from Gillian P (Client) published on 29 March 2018 Submitted via Postal Card • Report

Overall Experience

We find all the staff friendly also caring as well, polite as well as respectful.

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Review from D S (Client) published on 28 March 2018 Submitted via Postal Card • Report

Overall Experience

Everyone I see or deal with treats me with respect and kindness. I am quite satisfied with my care and wouldn't change companies.

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Review from Anne M (Client) published on 19 April 2017 Submitted via Postal Card • Report

Overall Experience

Excellent.

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Review from Philip M (Father of Client) published on 18 April 2017 Submitted via Postal Card • Report

Overall Experience

Eclipse Homecare have provided care to my son since October 2016. Since that visit, they have gained a good understanding of his illness and condition and developed an appropriate care programme. They are flexible in their approach and certainly are prepared to go the extra mile in providing him with

care and support in a professional manner.
My wife and I have confidence that our son is in good hands.

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Review from Celia G (Mother-in-law of Client) published on 4 January 2017 Submitted via Postal Card • Report

Overall Experience

The employees who cleaned were thorough and efficient. They were very friendly but still maintained a professional approach. All requests for help were met without comment and performed to an excellent standard.

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Review from Daryl W (Daughter of Client) published on 28 November 2016 Submitted via Postal Card • Report

Overall Experience

Eclipse HomeCare inform us of what is happening to/with our Dad. Service and staff are excellent.

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Review from Janet F (Daughter of Client) published on 20 September 2016 Submitted via Postal Card • Report

Overall Experience

Since Eclipse HomeCare have been looking after my lovely mum, they have given me peace of mind while I am at work. Mum is always kept clean and the carers have really looked after her legs by putting cream on them every day, this is a great help to my mum. I have a notebook on the sitting room table

that the carers leave me messages in and that helps to keep me in touch with what is going on with my mum when I am not there, I also leave them notes if I have any concerns or I can always ring the office if any problems occur. I find they are very helpful. Mum's lovely carers also leave her home clean and tidy as I would leave it. Many thanks to one and all. I would and do recommend you.

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Review from Janet H (Daughter of Client) published on 8 September 2016 Submitted via Postal Card • Report

Overall Experience

I was completely satisfied with the home care we received for my mum from Eclipse. They were always on time and were told by neighbours that they always stayed for the allotted time. Mum was very happy with all her carers and us living 30 miles from her was very reassuring. The last few weeks she had

health problems and I was contacted by them any time they were concerned about her and even calling her doctor to arrange for visits. Great carers.

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Review from Janet E (Client) published on 15 August 2016 Submitted via Postal Card • Report

Overall Experience

I have been seen by the careers from 'Eclipse HomeCare (Worcester, Malvern & Kidderminster)' for approx. 6 weeks. I do feel that I would not cope now without the support they provide on a daily basis. I have built good relationships with all of the girls which also include the management. I have the

best carer's in the world.

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Review from Keith A (Son of Client) published on 6 June 2016 Submitted via Postal Card • Report

Overall Experience

The care being given is very good. Each carer is friendly and conscientious with excellent supervision from their team leader. I would recommend this company.

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Review from P J (Client) published on 2 June 2016 Submitted via Postal Card • Report

Overall Experience

Very grateful for the help we have received from all of the carers since we have come from hospital.

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Review from Gordon W (Son of Client) published on 27 April 2016 Submitted via Postal Card • Report

Overall Experience

The reason we have given Eclipse HomeCare such a good report is totally due to the two carers we have looking after my mum on a daily basis, they are great in every way and go the extra mile without question, also having the same two carers is so important as older people gets stressed if they have

different carers. It is important to keep the same carers. This also saves any confusion with clients. Our two carers are exceptional and are outstanding ambassadors for Eclipse HomeCare.