Home Instead (York)

A friend recommended Home Instead. Frankly, I had not heard of the organisation, though how revolutionary they have been for my mother’s health and wellbeing! Absolutely outstanding care, commitment, compassion and communication. The service, reporting back, care updates and in particular the bond they have formed with my mum has been incredible. She has another chapter to her life now that Home Instead are with her.

We would definitely recommend Home Instead to others and we cannot thank you enough.

My mother has enjoyed an increasing level of care from Home Instead over the last two and a half years. She started having a couple of hours most days a week and has progressed to now requiring full-time, live-in care. We initially looked long and hard at the care providers available and eventually asked Home Instead to look after her. We couldn't have made a better decision! From our first contact, Home Instead could not have provided a better or more caring service. They have been very receptive to my mum's changing needs and nothing has been too much trouble for them. During the time we have been using Home Instead, we have talked to a number of their team on numerous occasions about my mum's care - all of the team members couldn't have been more helpful and it felt like my mum was treated as a valued member of their wider family. This was really reassuring and I would recommend them without hesitation as an organisation that really does have caring at its heart.

I would have no hesitation in recommending them as a caring organisation.

From the very first meetings in the office of Home Instead, we were made to feel welcome. The time the team took to understand my mum's needs (and those of my dad, who was her full-time carer up to that point) was excellent and resulted in the carers being extremely suitable for what Mum required. Communication and care throughout were excellent. If your family is taking its first steps in investigating home care options, I couldn't recommend the Home Instead team in York highly enough.

We have used Home Instead (York) for over three years to provide my mother with overnight care at home. We have never had any problems with the service, the carers have been wonderful, providing warm and compassionate care, which included caring for my mum’s two dogs. The organisation has been excellent and the response to any issues has been comprehensive and speedy. We would unhesitatingly recommend the service. Not the cheapest but quality is what counts when caring for the vulnerable.

Home Instead provides and excellent and consistent (a problem we've had in the past with other organisations) care for my brother. The carers are lovely and go the extra mile for him. I find them very helpful and easy to get on with. Home Instead charges more than previous organisations but we do receive better quality of service.

I find the carers extremely helpful, and always happy to do whatever I ask of them.

Carers very helpful, willing and kind.

Only "niggle" has been occasional communication difficulties with the office. A message about access was not passed on and a delay of arrival not notified. Very pleased with everything else.

I thoroughly enjoy every visit from my care provider. All they do is very professional and useful.

Very caring and respectful.

Professional in everyway - they go the extra mile. Thank you.

I have been very pleased with the care provided for my wife, especially over the Christmas/New Year period, which is always difficult, and during the current difficulties due to the Coronavirus pandemic. The scheduling team gave us carers we knew and continuity of attendance. Care provided was, as ever, 5 star. Thank you to all the Team!

Mums 96, is registered blind, has mobility issues but is fiercely determined to live in her home. She has had a couple of falls lately which has added to the difficulties she encounters with day to day living. Moving into a home seemed inevitable until we were introduced to Home Instead (York). The Caregivers have given us all such a ”turnaround” and taken away so much worry and they have been so adaptable to fulfil Mums daily needs. Their commitment is unquestionable.

I have been very pleased with the care provided for my mum. Experienced, well trained and compassionate staff and professional management and administration. I used 2 companies for my mum's care and Home Instead really were the better of the two by far. I would most certainly use Home Instead again should the need arise.

Caregivers from Home Instead (York) have been visiting my relative for 3.5 years. We have had quite a few changes of caregiver in that time but everyone has been extremely reliable and trustworthy. Someone has always arrived even during the pandemic and even when rostered caregiver might have been unavailable. I have no hesitation in recommending this service.

Pleased to have the same carers most of the time. They are helpful with the housework, shopping and going out for a walk and also just sitting and having a chat. They have helped me get back to normality after a long stay in care.

We have received excellent care from each carer. They are well trained, intuitive and responsible. They notice and pay attention to any physical disability. They are courteous and clean. We have no hesitation in giving the agency top marks.

I cannot praise this service enough. The standard of care and compassion showed to my Mum has been truly outstanding. The carers provide my Mum and our family with the peace of mind that Mum is in very safe hands and that all of her care needs will be met.