Bluebird Care (Sussex Weald) is based in Burgess Hill but cover the surrounding area including East Grinstead, Billingshurst, Horsham, Haywards Heath and Crawley. The team offer a bespoke service to suit a wide range of personal and specialist care needs. Their aim is to allow each client to maintain their lifestyle while safeguarding any health or well-being concerns.
Based on a vision of providing clients with the same standard of care...
Care Provided by Bluebird Care Sussex Weald
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Good to Know
Group/Owner
- Bluebird Care
- Private Owned
Person in charge
- Frances Ali (Care Manager)
Bluebird Care Sussex Weald Reviews (44)
Bluebird Care Sussex Weald has a Review Score of 9.3 (9.25) out of 10, based on 4 reviews in the last 2 years.
Over all time Bluebird Care Sussex Weald has 44 reviews.
Bluebird are life savers. Thanks to Bluebird my 89 year old mother enjoys quality of life, happiness, and security in the peace and comfort of her own home that would otherwise be impossible. Cares are wonderfully trained, kind, understanding, caring and professional. Detailed notes are taken at each visit. Bluebird is well organised and readily available if we need to flag a concern, or new development. They can be relied on to go to bat for mum, and to alert us to any concerns or needs. Mum has dementia but is otherwise cheerful and good natured. If I end up like mum I would definitely want Bluebird carers to support me.
We are delighted to hear that your mother is able to enjoy quality of life, happiness, and security in the comfort of her own home, and that our Care Experts have made a positive...
The staff and carers have all been very helpful and are always kind and cheerful when caring for my husband.
Thank you so much for sharing your experience. We're delighted to hear that your first experience with Care Experts has been such a positive one. It means a great deal to us that you feel happy with the support from Bluebird Care, and that our staff and Care Experts have been helpful, kind, and...
Thoroughly recommend
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that our team has been able to support you and your mum with professionalism and care. Keeping families informed and prioritising our customers' best interests is at the heart of what we do, so it's...
The communication is excellent. They constantly assess my sister-in-law's needs which gives us confidence that all her needs are met. Without their care, she would not be able to live in her own home which she wished.
Thank you so much for your kind words! We're thrilled to hear that our team's communication and attention to your sister-in-law's needs have given you confidence and peace of mind. Supporting her wish to remain in her own home is a goal we are honoured to help fulfill and it's wonderful to know our...
The service has been very satisfactory. The staff are efficient and usually very kind. They carry out all the tasks well and according to our instructions. The service has accommodated us when we’ve asked for the carers to come earlier or later.
We're delighted to know that you had a fantastic experience with our service. Your satisfaction is our priority, and your positive feedback is truly rewarding. Thank you for choosing Bluebird Care.
We first met one of the carers who was very helpful and easy to chat with - then another carer who was the same. The carer has been twice and she is super helpful and very nice. I particularly like her informal, chatty style. This is my first experience with a carer (apart from my husband!) and I was a bit apprehensive about the formalities. These have been swept away by the carer, who is just my sort of person. Practical, friendly and efficient. She treats me as an equal, not as a 'client'. Well done to all concerned!
Thank you for such a lovely review, Julie. We will pass your comments onto the team.
The management at all levels provide a supportive service.
Thank you so much for taking the time to leave us a 5* review. We're so pleased to hear that the team you have in place supports you with all your needs. We wish you the very best and should you need us please do not hesitate to call.
Kind regards,
Lauren
I can't thank them all enough on behalf of my mum, but also me, as their care gave me time for myself. Thank you.
Hi there, thank you for taking the time to leave us a five-star review. We're so pleased to hear that you are happy with our service and that your mum feels understood and supported. We will ensure your positive feedback is relayed to our team. Kind regards.
Well done for helping me because I couldn't cope without you and I got away for two days' break for the first time in years.
Thank you for taking the time to leave us a fantastic review. We're so pleased to hear that you were able to take respite knowing that the care required was fulfilled. Please do not hesitate to contact us, should you need anything else. Kind regards, Lauren
Bluebird have been an amazing support to both myself and my mother. The staff are kind, patient and caring and we have been more than happy with the care they have provided. The management are always friendly and extremely helpful. The feedback from each visit is good and we feel lucky to have found such a good company to join the family in helping to care for Mum.
Hi, thank you for taking the time to leave us a review. It's so lovely to hear that you and your mother have received amazing support and find our staff kind, patient and caring. If there is anything else we can help you with in the mean time, please do not hesitate to contact us. Kind regards, Marketing Manager.
We have found Bluebird carers to be very helpful and polite, especially as my mum was very against having carers in, but she has been surprisingly happy with them. We, as a family, feel reassured that they are being well looked after. The office staff are very friendly and supportive of all our requirements for my parents. Thank you.
Hi there, thank you for taking the time to leave a five-star review. We're so pleased to hear that you find our carers to be helpful and polite. It's also great to hear that your mum has been happy with our team! We will ensure your positive feedback is relayed to our team. If you need any further assistance, please do not hesitate to contact our team. Kind regards.
Everyone across the entire team, including the carers and those in the office, have our complete respect and gratitude.
Thank you Bluebird!
Thank you for taking the time to leave us a 5* review. We're so pleased to hear that are team are fully embraced by your family and able to continue to support your father to live in his home. We will ensure your fantastic feedback is relayed to the whole team. Kind regards, Lauren
Very happy with the care provided by Bluebird Care Sussex Weald. Always try to be on time and very helpful and courteous.
Thank you so much for taking the time to leave us a review. We're so pleased to hear that you are very happy with the care provided.
Please do not hesitate to get in touch with us if there is anything else you may need.
Kind regards,
Lauren.
Friendly and professional, no other agencies have review meetings. I am very impressed.
Thank you so much for taking the time to leave a review. We're so pleased to hear that you find our team friendly and professional and will ensure that this is relayed to our team.
If you need anything else, please do not hesitate to give our team a call. Kind regards, Lauren.
My mother receives care twice a week. This has proved invaluable to aid her independence. The carers are always kind, thoughtful, attentive and give a first-class level of care. Nothing is too much trouble, whether it is just a cup of tea and a chat giving emotional support or more complex medical care.
Hi, thank you for leaving such a positive review. We're very happy to be supporting your mum with leading her life as independently as possible.
We have worked with Bluebird Care for the last two years. All of the home carers showed my mother kindness, respect and patience. They were always on time and nothing was too much trouble for them. We are very grateful for their help.
Thank you for leaving such a lovely review, we and the carers have loved supporting Mum throughout the last 2 years. We will pass on the feedback to our care staff as well. Sending well wishes to you and please do not hesitate to contact us, should you need anything else.
The app provided to us is very useful for monitoring Mum and any day-to-day issues she may have.
Hi David, thank you for taking the time to leave us a fantastic review! We're so pleased we have been able to support Mum to lead her life as independently as she wants.
I have found Bluebird Care to be very satisfactory. Thank you.
Kind regards.
Mostly good (some better than others).
Hi Alan, thank you for taking the time to leave a review. We're pleased to hear that you find our service good. We would be keen to hear of any feedback you may have, to do so please call our care manager. Kind regards.
Fees are high for those of us on fixed incomes.
Hi John, thank you for taking the time to leave us a fantastic review. We will ensure your comments are passed on to our team to review for the future. If you need anything in the meantime, please do get in touch with the team. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 July 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Bluebird Care Sussex Weald.
Awards / Recognitions (2)
- Recipient: Bluebird CareDate: Wednesday 31 May 2023
- Recipient: Bluebird CareDate: Thursday 31 Mar 2022
Meet the Team (3)
Frances is the Care Manager at Bluebird Care Sussex Weald.
Nina is the Care Service Specialist at Bluebird Care Sussex Weald.
Juliette is the Care Service Specialist at Bluebird Care Sussex Weald.
Frequently Asked Questions about Bluebird Care Sussex Weald
How many Carers does Bluebird Care Sussex Weald employ?
Bluebird Care Sussex Weald employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Sussex Weald to verify any information. View our terms and conditions. Bluebird Care Sussex Weald has an Enhanced Service - more info.