Caremark Norwich

Unit 5, Baines way, Bowthorpe Employment Area, Norwich NR5 9JR
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12 Reviews
  • Caremark Norwich, Norwich
Caremark Norwich have an excellent reputation as a home care agency, providing a professional person-centred approach to those that prefer to receive care and support in their own home.

An accredited care provider for Norfolk County Council and the NHS Continuing Health Care. Julia Andrew, Registered Care Manager, already a recipient of the Welsh Care Forum's gold award for Dignity in Care and the silver award for Leadership and Management, was recently awarded the 'Highly Commended' award for the 'Motivational Leadership' category at the Norfolk Care Awards as recognition for the excellent work she does for the care industry on behalf of Caremark Norwich.

Care is provided by a carefully vetted, well trained, CRB checked team of dedicated professionals who commit to providing clients with exceptional standards of care.

Care & Support Workers can provide a range of services including:

•Personal Care
•Companionship
•Medication Management
•Hygiene Cleaning
•Meal Preparation
•Specialist Dementia Care
•Palliative/End Of Life Care
•24 Hour Live In Care
•Night Care

Why not contact to discuss your requirements? They look forward to hearing from you.
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Care Provided by Caremark Norwich

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38
  • Weekly Live-in Care Fees: from £1350
The price(s) shown are provided by the agency. Contact Caremark Norwich for full pricing details and T&Cs.

Contact Caremark Norwich to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Norwich to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Gurpreet Singh (Managing Director)

Caremark Norwich Reviews (12)

Over all time Caremark Norwich has 12 reviews.

Overall Experience
  • 7
  • 4
  • 1
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  • 0
Date Published
  • 12
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  • 12
Reviewer Connection to Caremark Norwich
  • 9
  • 1
  • 1
  • 1
Total of 12, showing 1-12
Review from Janet F (Wife of Client) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the carers are very good, kind and compassionate, considering my husband can be very challenging at times. They are very patient and calming for him. Management always very helpful.
Reply from Vicki Morter, Business Support Administrator at Caremark NorwichThank you for taking the time to review our service. Our team are happy to hear your lovely comments and we hope to continue fulfilling your husband's care needs.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Client) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm a relatively new client. My usual carer is competent and very good at working out with me when I need. I've been on my own for thirty years, so that's not straightforward. She has had to miss the odd at, but there's always been a replacement, a great relief.
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  • Treated with Dignity
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Review from A A (Client) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the service I have received from Caremark (Norwich). The office arrangements have been efficiently organised and I have been treated courteously. The carers have been good - efficient, sociable and with an interesting range of backgrounds. I have especially enjoyed meeting
the carers from abroad, who have offered a different background and experiences. I have come to the conclusion that the work of the carers is very much misunderstood and undervalued by the general public. Without their work society would disintegrate.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from H W (Client) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Everything is satisfactory.
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  • Treated with Dignity
  • Value for Money
Review from Darren B (Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review went well. The person in question listened to what my needs were to ensure I receive the care and support I need.
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Review from R D (Client) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to review needs for care. Very pleasant lady.
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Review from Natasha H (Client) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark has been a blessing for me. They have helped me to keep the home clean and get the children to school. All of this could not be done without their help.
  • Staff
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  • Treated with Dignity
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Review from Eric S (Client) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Review went well. I feel my needs were listened to and was polite.
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Review from M L (Brother-in-law of Client) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers arrive on time, very punctual.
The carers have always got the client's best interests at heart.
The carers have very good experience.
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Review from F P (Client) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fairly good care.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from R S (Son of Client) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care, especially 'good' care for my parents was very difficult to find and ofter several times of trying, cancelled our previous company and after several meetings with various companies and decided to employ Caremark in Norwich to take on the task. To keep things as simple as possible both my parents
have dementia so it makes caring even more difficult.
After a few settling in concerns, which were quickly rectified, Caremark has so far been the best in what I want for my parents. They have been in charge of the care package for several months now and constantly try to monitor and take control of any issues that arise. Thank goodness we have people who care and want to help the elderly, it certainly makes my life easier.
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Review from A K (Client) published on 11 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who visit are brilliant, they're very professional while being warm, caring and compassionate. They always warm to the highest standards and nothing is ever too much trouble. A rota is sent each week so I know who will be coming and when. I'm only in my 30's but the carers don't ever make
me feel I am any different from a normal 30 year old which is lovely.
  • Staff
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Caremark Norwich

How many Carers does Caremark Norwich employ?

Caremark Norwich employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Norwich to verify any information. View our terms and conditions. Caremark Norwich has an Enhanced Service - more info.