Office 20, Hanson Lane Enterprise Centre, Hanson Lane, Halifax HX1 5PG
Bluebird Care (Calderdale) enables individuals to stay in their own home where they have valued memories and friends. Their success stems from utmost focus on the individual customer and being respectful of requirements to dignity and personal freedom. Carers work in cohesion with customers and/or their family to produce a bespoke personal care plan structured around their needs and wishes, and aim to go beyond the customer’s expectations in delivering a robust and reliable “old fashioned” home care service.
Bluebird Care provides a wide range of services catering for every aspect of an individual’s life. Some customers only want a weekly cleaning visit whereas other customers want to be visited up to six times a day. Services range from a 15 min medication visit to 24-hour Live-In Care depending on the customer’s needs.
Carers provide personal and domestic care which can include assisting with medication prompting, personal hygiene, helping with getting up or putting to bed, preparation of meals, cleaning in the home as well further services such as shopping and trips to see family and friends.
As part of a commitment to the highest quality of care, all carers are constantly updated on knowledge on the many forms of mental health issues and are provided training for safe administration of medication by Boots Pharmacy.
Group : Bluebird Care
Person in charge: Diane Holdsworth (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 55
Staff Languages (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Urdu
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Bluebird Care (Calderdale): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Bluebird Care (Calderdale) has a Review Score of 6.7 (6.722)
The Review Score of 6.7 (maximum of 10) for Bluebird Care (Calderdale) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Calderdale) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.722 for Bluebird Care (Calderdale) is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 18 Ratings = 3.722
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Bluebird Care (Calderdale) is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by D H (Husband of Client) on Wednesday 20 December 2017. Relates to November 2017.
Attendance has been satisfactory, staff pleasant and helpful. There was just one hitch when the care worker went to the wrong address (but similar) for which I was not reimbursed.
How likely would you be to recommend Bluebird Care (Calderdale)? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Value for Money: Satisfactory
Review submitted from a Website Submission by Philip C (Son of Client) on Saturday 3 September 2016. Relates to August 2016.
We approached Bluebird care as my mother has Alzheimer's disease. She recently had a fall and is unable to bathe herself and wash her hair. We asked Bluebird care to provide mum with a shower once a week. The first visit somebody came round to her house but did not shower her. We rang the office and was told there was a breakdown of communication.
The second visit my mum was given a shower. The latest visit last Thursday my mum was again not showered.
We rang the office to find out why my mum has not been showered and also to say that the sheet provided by Bluebird had not been signed on any of the visits and no details were left as to what the carers had done.
We were told that they no longer write these details down and we need a smartphone to use the QR code on the front of the care plan to access the details of the carers visit. I am unable to do this and there is a charge of five pounds per month! I am currently waiting for someone from Bluebird to ring me with an explanation.
How likely would you be to recommend Bluebird Care (Calderdale)? Unlikely
Overall Standard: Poor
Care / Support: Poor
Treated with Dignity: Satisfactory
Value for Money: Satisfactory
Review submitted from a Postal Card by Richard (Son of Client) on Monday 8 February 2016. Relates to January 2016.
Excellent carers who provide a compassionate and professional service. I feel mum is looked after with genuine care, without being rushed and all carers are thoughtful and sensitive.
How likely would you be to recommend Bluebird Care (Calderdale)? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Shabir Hussain, Director at Bluebird Care (Calderdale) responded to this review on 08 Feb 2016:
Thank you very much for your feedback. I will share your comments to care colleagues.