Bluebird Care Calderdale & Bradford

Overall I am very pleased with the service my Mum is getting. I only have one comment really and that is the timings of the visits are sometimes not accurate to the schedule. My Mum particularly gets agitated when they call early on a night time and she has to go to bed. I have spoken to the team on several occasions but to no avail.

The Bluebird staff are always friendly and always take care of Mum's needs, should she need a doctor for instance. Things sometimes go a bit awol if new carers have started with her shopping, but hey ho, we all have to learn. Otherwise, all fine.

Would definitely recommend.

The care workers take their time and talk to my dad, even though he may not always respond. They demonstrate kindness to him. When I am there, I never hear my dad shouting "Oh don't", which he used to do with the care workers who cared for him before Bluebird took over. They reassure him all the time.

Excellent level of care. Carers get to know and understand the needs of the client and react accordingly. Regular staff so minimal disruption to the client making him comfortable with the carers. As the son of this 96-year-old man, I am delighted with all aspects of this company's performance.

Bluebird changed dad's life and therefore my life for the better.

The girls are all very nice, but the notes leave a lot to be desired. We rarely know whether my mum has had her medication, and they arrive too late for lunch. The idea was for them to make her lunch and ensure she eats it. My mum tells them she’s eaten, but we have no idea whether she has it or not. At the moment it’s just not working for us due to my mum's lack of memory. My mum must be the easiest 45 mins they have all day because they don’t do anything.

We would like to say a very big thank you to Bluebird Care, they have been looking after my mum for the last few months. Since she returned from hospital, they have shown such respect and treated her with dignity and empathy. They have gone beyond anything they needed to do, and because of how their carers work, my mum ended her days at home happily, until the last day when she needed professional care from doctors and nursing staff.

Some of the carers are lovely but this one has, in my opinion, broken professional boundaries and carer client confidentiality.

During the lockdown, my sisters and I were worried about our recently widowed, 79-year-old Mum who was becoming increasingly anxious and lonely. She lives 200 miles from us, so we had only spoken to her by phone for well over 4 months. In June, she was diagnosed with an eye infection and when she was able to come and stay with me, I was concerned at the amount of medication (eye drops and tablets) she had to take throughout the day. We knew that we could not send her home on her own again without help. We found the Bluebird Calderdale team through Google and from the moment we spoke to them we were so impressed. Within less than 48 hours, they began twice daily visits and we noticed a positive change in Mum immediately. They advised us to speak to the GP and get a dosset box for her tablets, which otherwise we would never have known about and which helped immensely. Mum looked forward to the carer visits so much and we could not have asked for better care for her. Brilliant all round.

I found from the first contact everything was efficient. Your staff (carers) were very good and had compassion for my Dad. One person was wonderful. As no names, I shall refer to him as male G. I was impressed by his care and attention he gave and nothing was too much bother. I thank you all for the care you gave to me and my lovely dad.

The two staff who came most of the time were totally on top of their job. Compassion and competence were daily in evidence. They seemed to go out of their way to achieve high personal and professional standards. Impossible to fault them in any way.

I have now spent 13 weeks in isolation (shielded) and could not have managed without the help of Bluebird Care. I was frustrated trying to get a 'slot' at supermarkets and to know someone would collect my list, done shopping, and put it in the lift for me to take out has made life a little more bearable each Wednesday. I have had this done with just one hour of payment. The girl who comes to me is delightful, happy, and willing. Thank you!

The only slight problem was they came at different times every morning. I only found out if I asked.

I have found Bluebird Care (Calderdale) to be caring and always willing to listen to any queries I have and act appropriately.

Carers are very good.

Attendance has been satisfactory, staff pleasant and helpful. There was just one hitch when the care worker went to the wrong address (but similar) for which I was not reimbursed.

We were told that they no longer write these details down and we need a smartphone to use the QR code on the front of the care plan to access the details of the carers visit. I am unable to do this and there is a charge of five pounds per month! I am currently waiting for someone from Bluebird to ring me with an explanation.

Excellent carers who provide a compassionate and professional service. I feel mum is looked after with genuine care, without being rushed and all carers are thoughtful and sensitive.