Bluebird Care Stratford & Warwick

We were drawn into the care industry after witnessing first-hand the wide variety in the quality of care people experience. We each had a grandfather receiving care at around the same time, with one service being exceptional and the other leaving a lot to be desired to put it mildly. It made us realise two things:

That was then, and now we have 11 years experience of in providing Outstanding home care, as rated by the Care Quality Commission (CQC). Our simple test that runs through everything we do is that we need to provide the care that we would want our own family members to receive.

As such, we like to think of our team as an extension of our customers’ families. There really is no better feeling than helping somebody else out, and we constantly get a kick out of hearing the difference our teams are making to people’s lives on a daily basis.

Outside of work, we are kept busy with our three children, which means Jack has increasingly less time to go fishing and play cricket, though our eldest is now just about old enough to get involved with him too, so its alright now!

After being set on a life in Veterinary Medicine and studying hard, Becky lost her father to early-onset dementia. She needed to work and continued to pursue an animal-oriented career, as horses in particular are her passion. She worked as a freelance groom and also for a large animal welfare charity for almost ten years. With few prospects for progression, she decided she needed a new direction.

Becky says: "My mother has worked in care since I was young, and my sister followed her path. (They are both now Bluebirds, I might add!) I had a lot of experience working for myself and providing a customer service role for those whose animals I had cared for, so I felt I had some transferable skills for the role, as well as a tough constitution, especially having done both a physically and mentally demanding role in animal welfare.

I felt I would give it a try, and it didn’t have to be permanent if it didn’t fit. I went on to work for a local care agency providing home care for elderly and disabled adults for 6 years. From that first week, I never looked back.

I joined Bluebird Care in 2015 and soon completed QCF Level 2 and became a mentor. In 2017, I gained a promotion to Supervisor and achieved Level 5 QCF in Social Care Leadership & Management. In 2019, a promotion to Lead Supervisor, in 2021, I became Registered Manager, and in 2022, I took on running the general Operations of the Business, its goals, vision and direction.

There aren't many roles I haven't now had within Care, and that puts me in a really good place to fully understand the people, the service and the value, efforts and challenges each member of the team has in their contribution to this excellent service.

Working for Bluebird has shown me there are opportunities for a career in care; I am a working example of that, and I feel I can really make a difference. I want to share that with everyone who crosses my path! I enjoy meeting new customers and hearing about people’s lives and history, and working with people so they can continue to lead full and independent lives as much as possible at home.

Jenny supports the growth and development by creating strong community engagement and access to high-quality home care services. Jenny works closely with local companies to identify opportunities for improvement and partnerships. Jenny is passionate about our ethos and reaching more families with compassionate, reliable care at home.

Lisa started out as a care assistant in 2007 after a career change from Pub Management and being a licensee, and found she really enjoyed the work and soon completed her NVQ2 in health and social care. In 2016, she joined Bluebird Care and has since gained many extra qualifications through distance learning courses and worked her way through the career pathway to become a Home Care Professional and Mentor and gained her QCF level 3 in health and social care.

In August 2020, Lisa was promoted to Care Supervisor. Lisa is now completing her Level 5 QCF in Leadership & Management. Lisa's vast hands-on care experience helps her to make sure our customers are well cared for and that we respond quickly to any changes as they happen.

In 2024, Lisa became our Senior Lead, making sure hospital discharges go smoothly for our customers, reviewing and writing new care plans to respond to increased care needs, more complex needs and End of Life Care and coordinating the schedules.

Lisa also performs quality audits and makes sure we are consistently innovating and developing our service.

Kayleigh joined us in 2015 as a Care Assistant. Since then, she has had a second child, become a Mentor and is now our experienced Care Supervisor.

Kayleigh represents a great example of our Career Pathway, and that progression is absolutely possible. She has fit a lot in, and she talks fondly about how much she has learnt along the way! Kayleigh leads a small team of Care Assistants, and she looks after a group of our lovely customers, too. She is also our Star Baker!!!

Kayleigh particularly enjoys supporting newer members of the staff team, showing her enthusiasm for all things Bluebird Care.

Kayleigh is working towards her Level 3 Diploma in Adult Social Care and has recently completed her Medication Train the Trainer Qualification.

Alice joined us as a Bank Care Assistant in January 2023, wanting a fulfilling job that would slot into her final year of study at University locally. Alice quickly showed a real affinity for care with sound knowledge and kindness. Alice was asked to come on board full-time following the successful attainment of her Degree.

In October 2023, Alice was promoted to Care Supervisor. She has a keen interest and good experience in Marketing, so she supports our Operations Manager with all things marketing, so we can reach more people in our community with our excellent service and also recruitment of more staff, showing them there is a way into a very successful and meaningful career in care.

Erica's bio coming soon

Louise's bio coming soon

Lucy Turnbull works closely with our team and partners, strengthening relationships and encouraging collaboration. Her work helps create an environment where people feel valued, laying the foundations for excellent care and collaboration.

Our Financial Manager Katy works behind the scenes to make sure everything adds up, supporting the business and our teams. She helps us plan ahead, stay organised, and delivers a reliable service for our customers.