Home Instead (Buckinghamshire South)

The staff were always ready to offer help and answer phone calls at any time. I cannot thank them enough.

Review was held in the living room, and felt informal and relaxed, which was good for dad as he often feels anxious now. Staff member spoke to Dad directly and encouraged him to give his opinion.

They were able to attend with very short notice, which has been incredible to us. The girls who attend are extremely kind and helpful. I could not wish for a better organisation to help us in this difficult time.

Very friendly people.

My father has received live- in care for five years from Home Instead. The standard of care from the many different carers was excellent. The support for the family throughout this period has been excellent. The whole family has felt supported by the team at Home Instead. When there were any difficulties such as sudden emergencies when carers had to leave Home Instead always had staff to fill in and support my father. They listened to my father's wishes and supported him with a range of complex physical and mental health needs. Their staff are kept fully trained with up to date safeguarding procedures. We would recommend anyone wanting to have reliable and competent care for a family member to use Home Instead.

Excellent service and support all round, the ladies who visited were kind considerate and caring, and could not have been better. They were always on time adapted to the changing circumstances and did what they could to meet our needs.

Home Instead are just amazing with the care they gave my 95 year old father over the last few months. Nothing was left to chance in the care he received & every aspect was carefully considered before it was undertaken, plus, I was frequently kept informed as to my father's ongoing well-being etc.

Initially it was Home Instead that "pushed" to get my father out of hospital & back in to his own home & then their care could really "kick-in". The carers that attended my father was always "upbeat" & positive & just lovely people to have in the house & be around. Home Instead really have just incredible people on their staff.

To conclude, the one thing that comes to mind is communication. Home Instead were so easy to reach either by e mail or telephone & if one needed to see them in-person they wouldn't hesitate in visiting the house to have a discussion about the care being delivered.

I am so lucky to have experienced the Home Instead service.

Home Instead has looked after my 97-year-old father and I have been more than happy with them! Dad started having morning ladies come and get him up and give him breakfast, and recently has had them every evening to put him to bed. They have gone above and beyond on many occasions. As dad is in Buckinghamshire and I in Devon, it has not always been possible to get to dad when he's been sick. On one occasion he fell and was sick and I rang the office for help. None of the usual carers were around, but one of the office team went to be with him until my brother could get there. Another time, the evening carer arrived and I had a call at around 9 pm saying he was in bed in pain. I couldn't get to him and my brother was in Scotland. The carer stayed with him, liaised with us, called the paramedics and organised an overnight carer to come. To know that you can have that kind of support is exceptional. I cannot recommend this company and all the lovely staff enough.

When it was first suggested I had some help I was not sure but it was the best move I have ever made. The office, the girls are marvellous - ask and it is done! We have a laugh, a moan and to hear in the morning the doorbell, a cheery "good morning" makes me feel great. Thank you girls!

My mum was very happy with the level of care and support she received while needing support. The kindness, dignity and help she received was outstanding. One day, when the chiropodist visited, when the carer was there, he was very impressed with the level of care, he asked for your number to help with his mum. My mum is so much better since having your support team which is a good thing and built up a good relationship with her carer, always looking forward to her visit. Mum is so much better now, she doesn't need support anymore but she won't hesitate to use your company again if she needs support.

Home Instead provide a fantastic service to Dad, the carers are kind and understanding and supportive. At difficult times the team have provided care beyond expectation and have tried to accommodate all our care requests.

Have been with Home Instead since June 2024 for my mum to have some engagement and help with getting through the day. The managers are great and have made us feel safe and relaxed about their processes and the carers she has are lovely, kind, and caring and get her to do more than she believes she can! It's been a difficult journey for us but home instead are taking some of that stress and mental load. I would recommend them! Thank you HI from all of us.

Excellent care following the death of my wife. All the carers have been so helpful. It is difficult to say more at this point in time as I am grieving and life is difficult. However, the care I am receiving is excellent and I thank all staff

As my osteoarthritis worsened and it affected my shoulders, hips, spine and knee my ability to do the simplest chores in the home became an immense challenge. When I was faced with so many challenges I began to wonder how I could get the right type of assistance in the home. I did not just need a cleaner, I needed someone to change the sheets, do the ironing, put away laundry, and do the cleaning. Quite by chance, an advert appeared on social media setting out the tasks undertaken by Home Instead Care Provider. I instantly rang the number and arranged for a visit to explain the Service Home Instead could provide. I am immensely pleased to have this high-quality help in the house. My Care provider does the tasks with skill and precision and has made it possible for me to remain in my home. The assistance is invaluable and I can recommend Home Instead to anyone struggling with everyday tasks.

The carers from Home Instead were all kind, efficient, thoughtful and professional. They were without exception always polite and punctual and also always kind and helpful to myself too.

Home Instead initially was engaged to give companionship and home support to my father but over time their involvement increased. They were able to provide continuity of personnel who responded with professionalism and sensitivity to his changing needs and in whose presence he felt comfortable and at ease.

My 92-year-old mother lives with me and my husband, having her own self-contained apartment. She has mobility issues but is an independent lady with an active mind who loves to chat. We were going away for a week's holiday and needed overnight cover and someone to visit for an hour around lunchtime to organise lunch and dinner. As this was the first time we'd used the service, naturally there was some apprehension for both mum and us as to whether the arrangement would work. Our friendly Spaniel was also a consideration, walked by a neighbour but prone to escaping. We needn't have worried! The 3 care professionals who came in turn were respectful, kind and trustworthy. The dog loves anyone who'll give him belly rubs and Mum built up a rapport with each of the ladies saying 'they were all lovely'. It was very reassuring for us to know she was safe and happy and I think she was secretly a little sorry when we returned home!

Endlessly patient, never confrontative, subtly persuasive, gentle and friendly and efficient. The positive way my wife responds is a testament to their skill. When caring tasks are complete, they will turn their hand to domestic jobs, washing, ironing, hoovering, anything. We feel totally supported. Nothing is too much trouble. Also very flexible regarding length of visits.

The carers were always friendly, reliable and trustworthy. There was good supervision from the management team who communicated well throughout. They telephoned regularly for updates on Mum's care needs and in recent years increased the level of care as appropriate. I always felt Mum was safe in the hands of the carers.

Home Instead was contacted on the positive comments from known clients plus their excellent Homecare reviews. Home Instead were able to respond at short notice and implement a care plan which exactly met our requirements. The level of care provided by the carers was excellent and my aunt has been more than happy with the service. We were also impressed by the follow-up telephone checks to ensure the level of service was being provided - which it was. Communication from the management team has also been extremely good from the very first call. Would not hesitate to recommend Home Instead for its caring staff and level of service.