Home Instead (Buckinghamshire South)

Unit D Bourne Park, Cores End Road, Bourne End SL8 5AS
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9.9 51 Reviews
  • Home Instead (Buckinghamshire South), Bourne End
Home Instead (Buckinghamshire South):

Specialising in non-medical care of older people in their own homes, Home Instead assists people to remain at home where they're most happy and comfortable; giving their families the freedom to relax in the knowledge that their loved ones are in excellent hands.

Professional carers regard it as a special privilege to look after people with love, care and compassion - and they take their responsibilities very seriously indeed.

"To you, it's about making the right choice. To us, it's personal."
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Zoe Smith (Operations Manager)

Home Instead (Buckinghamshire South) Reviews (51)

9.9

Home Instead (Buckinghamshire South) has a Review Score of 9.9 (9.921) out of 10, based on 19 reviews in the last 2 years.
Over all time Home Instead (Buckinghamshire South) has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Buckinghamshire South)
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Total of 51, showing 21-40
Review from Heather D (Daughter of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided excellent carers who were very carefully chosen so as to dovetail with my father's requests and personality interaction. Because of this excellent provision my father was able to feel and be excellently supported in his own home.
As a paramedic and health care professional I interact
with many different care companies and levels of care provision on a daily basis and I can state that the level of care, support, and interaction was superb and outclassed any other care provider I have worked with. This high quality of care was achieved via a multifactorial system of provision in which the carers interacting with Dad on a daily basis liaised well with my dad, management and supervision staff, and the various family members.
The care staff are trained to a high standard and all demonstrated active care and concern over and above their job description, and so, Dad was exceptionally well supported by Home Instead.
Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We were very fortunate in being able to provide the service and build the relationships that we had with your dad and family over the last 7 years. He will be sadly missed by all of the team. Thank you very much for your kind feedback.

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Review from J S (Daughter of Client) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very lucky to have had Home Instead recommended to us by one of dad's neighbours. From the start, they went out of their way to support and care for dad. All the caregivers were lovely, that's how dad described them. Over the past two years, we got to know them well and will miss them. Would
definitely recommend Home instead without hesitation.
Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Thank you for your lovely review. It has been a pleasure, you will both be missed by the team.

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Review from Claire D (Daughter of Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even though my mum only used Home Instead for less than four months, I can't say enough how pleased I was with the service. Having gone through two other totally unsuitable care companies, we settled on Home Instead because of their companionship as well as the care. After the toll that Covid took on
the elderly, it was so great to know that Mum's carers really took the time to get to know her and us. It was really pleasing to see her come out of her shell a bit more. We won't hesitate to use Home Instead again when Mum is able to return home and I couldn't recommend them highly enough.
Reply from Michael Lawson, Managing Director at Home Instead (Buckinghamshire South)

Thanks for your lovely review, our team have really enjoyed the time they spent with your mum.

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Review from Marion H (Wife of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used your care system for a year now and have greatly appreciated the difference it has made to us. Care is for my husband in the form of companionship and has proved very beneficial. My husband enjoys the company and chats with different carers and as his wife, I enjoy the little bit of freedom
which it gives me twice a week. I return refreshed and know that my husband has been in safe hands and enjoyed their company. What a difference it has made to both of us.
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Review from Joan S (Client) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The help was designed to meet my individual needs. Help was cheerfully given and quickly modified if or when adjustment was necessary. The service was reliable. It was easy to contact head office if you needed to.
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Review from Karen D (Daughter of Client) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have been providing invaluable support for Dad since Mum's passing 2 years ago. He enjoys his visits and it's peace of mind he is in safe hands. Each team member is professional, caring and have great communication.
If you are looking for a care agency, Home Instead comes highly recommended.
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Review from A N (Client) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The office staff are unfailingly helpful. The carers are excellent. I regard each one as a friend and enjoy their company as well as the care they give. Nothing is ever too much trouble for them.
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Review from A R (Daughter of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was looked after in a professional manner and the carers were very gentle with dad. They always introduced themselves and told him what they were going to do. My dad was receiving end of life care and Home Instead were very supportive of me and always did their best to support us at this very
difficult time.
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Review from Rosemary R (Wife of Client) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead team put together a night and day care package in double quick time so that my husband was able to stay at home for the last two weeks of his life with his family.
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Review from Janet W (Daughter of Client) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has always been treated with care and respect. Over the years that Home Instead has been employed, the family have been able to rely on the caregiver's professionalism, punctuality and kindness.
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Review from Graham M (Son of Client) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot rate the care standard and professional admin highly enough! Everyone who visited my father was friendly and professional. The term carer is generic but everyone always cared for how dad was, how he was feeling and how they could help.
On the rare occasion that anyone was late, we received
a call from the office.
Any changes to the schedule were always sent in advance.
The service is exactly what you want as a relative. Excellent communication and tremendous carers.
If you need a care agency, then Home Instead must be the first choice.
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Review from A F (Client) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All aspects of the service from Home Instead suited my short-term needs following a fall. Fracturing my wrist, with my arm in plaster, I found tasks eg hosiery and showering difficult. Being in my late 80's and living on my own, having been self-caring after the fall, I lost a lot of confidence. Here
Home Instead helped for two months with the above needs (personal care) and so restored my ability and confidence to resume my lifestyle working up to a good recovery with a healed wrist.
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Review from D K (Client) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My regular carer arrives on time, swales down surfaces before assisting with personal care. This I do appreciate. She helps me in the garden if the weather is dry and hot to keep my plant pots alive. This I cannot do myself any longer. She helps in the kitchen with breakfast and pair lunch preparations.
Again jobs I can no longer do myself.
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Review from J R (Power of Attorney of Client) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently become much more involved as Deputy Attorney. I have not met all the overnight/evening carers yet. However, we have a live-in day carer who reports back to me. This review is mainly from her input.
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Review from M T (Client) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are always caring.
I treat them as friends.
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Review from Sally F (Wife of Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers we have had have been very good.
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Review from F D (Daughter of Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely satisfied with the care and attention offered to Mum.
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Review from Alison T (Daughter of Client) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team of caregivers put together for my mother were excellent. They were all practical, professional but also fun and able to make Mum smile and have a laugh. Not all personalities suited but the ability to change individuals to arrive at the best team was made without difficulty and the support
in those arrangements from the senior caregiver and her support to the family was such a comfort and carried out with great professionalism. A huge weight was lifted as soon as Home Instead was involved.
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Review from D M (Daughter of Client) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has provided carers to support my mother in continuing to live at home for about five years. During this time and any difficulties were always worked out. For several years now the service they provide has been excellent. My mother has a dedicated team of carer who work closely in harmony
with her. Their practical skills, in the context of washing, changing and moving my bedbound mother are excellent, but most exceptional is the love and genuine caring of her through conversation, respect and empathy which makes a significate difference to her wellbeing as someone bedbound with Dementia.
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Review from Steve N (Son of Client) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management team and the standard of the caregiver team provided to my mother over the last few years has been outstanding. They provide an excellent, professional service and are reliable, friendly, helpful and have always been very kind to my mother. I cannot recommend Home Instead highly enough.
With
my mother now requiring constant care, we shall be very sad to move on and will miss the Home Instead team greatly.
Thank you for everything you've done to support us, you've been magnificent!
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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Home Instead (Buckinghamshire South) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for Home Instead (Buckinghamshire South) is calculated as follows: ( (106 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Buckinghamshire South) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

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