Home Instead (Buckinghamshire South)

Unit D Bourne Park, Cores End Road, Bourne End SL8 5AS
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9.9 51 Reviews
  • Home Instead (Buckinghamshire South), Bourne End
Home Instead (Buckinghamshire South):

Specialising in non-medical care of older people in their own homes, Home Instead assists people to remain at home where they're most happy and comfortable; giving their families the freedom to relax in the knowledge that their loved ones are in excellent hands.

Professional carers regard it as a special privilege to look after people with love, care and compassion - and they take their responsibilities very seriously indeed.

"To you, it's about making the right choice. To us, it's personal."

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Zoe Smith (Operations Manager)

Home Instead (Buckinghamshire South) Reviews (51)

Total of 51, showing 41-51
9.9

Home Instead (Buckinghamshire South) has a Review Score of 9.9 (9.932) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (Buckinghamshire South) has 51 reviews.

Overall Experience

  • 43
  • 8
  • 0
  • 0
  • 0

Date Published

51
2
8
22
29

Review from R G (Client) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care and attention that I receive from Home Instead and have no hesitation in recommending them to anyone with similar needs to myself.

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Review from P H (Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with Home Instead. All are friendly, capable and trustworthy and provide all that is required.

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Review from B R (Daughter of Client) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have carers in twice a day, they are always punctual, pleasant, friendly and conscientious. I have every confidence that leaving a bed-bound patient in their care they will do everything required to make him comfortable.

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Review from B L (Client) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory service and reliable.

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Review from Mary D (Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer is excellent. We get along together very well. She always attends regularly and on time and she is most helpful in the care she gives to me. She helps me to shower and dress, which is the service I need most. She makes my bed and puts the rubbish out in the dustbin. At the end of the session,
she makes a cup of tea for both of us and we sit and chat and try to put the world to rights! (not always successfully!). She is really good company.

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Review from A S (Daughter of Client) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were always sympathetic to my father's needs and he greatly enjoyed their company.
He was brought home baking teats which he loved. Home Instead always tried to accommodate changes in times and dates and were very helpful when he went into hospital.

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Review from Susan P (Daughter of Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an emergency situation, Home Instead pulled out all the stops to help and continue to support my parents. They are professional and caring and all the staff, admin and caregivers are knowledgeable, friendly and first class. Thank you.

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Review from Elaine B (Daughter of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Carers that visit my father are very well trained and thoughtful people. We are unusual that the visit takes place in a family home where 3 generations gather during the day. Although expensive, all staff I deal with the courteous, friendly and helpful.

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Review from Helen S (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was introduced to your service by a friend and started using it in February 2015 after a bad fall which exacerbated my mobility problems. All along I was impressed by the standard of care, especially when I became more concentrated following a carpal tunnel operation in December 2017. For me, it is
a real pleasure to go out with my carer. I always look forward to her visit.

Reply from Zoe, Head of Operations at Home Instead (Buckinghamshire South)

Thank you very much for your lovely review. We will make sure your CAREGiver receives this wonderful feedback.

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Review from Jane H (Daughter of Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Providing a carer for an elderly relative is difficult but Home Instead has been very supportive in trying to make sure the caregiver is right and happy to change carers if the chemistry is not right.
Overall, the service we receive is good and communication is excellent as always available to speak
to.
Keeping independent in your own home is important.

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Review from E K (Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, friendly service providing carers on a daily basis for 1 and a half hours. Carers lead and unload dishwasher and washing machine.


Do ironing, prepare evening meal eg. Spaghetti bolognese and peel apples and make the bed.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Home Instead (Buckinghamshire South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Home Instead (Buckinghamshire South) is calculated as follows: ( (124 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Buckinghamshire South) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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