Home Instead (Redbridge & Walthamstow)

Unit 129, Higham Hill Business Centre, 313 Billet Road, London E17 5PX
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9.0 27 Reviews
  • Home Instead (Redbridge & Walthamstow), London
At Home Instead Redbridge and Walthamstow, staff recognise that every family, and every person has specific needs that will change as time goes by.

From a couple of hours a day to full-time care, the service is available 24 hours a day, seven days a week and is delivered with an absolute assurance that you are receiving the highest possible standards of care.

The aim is to offer a service that staff would be happy for members of their own families to receive.

The Redbridge and Walthamstow Home Instead Office is part of a global network of more than 900 locally-owned and operated offices.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Kelly Hockett (Care Manager)

Home Instead (Redbridge & Walthamstow) Reviews (27)

Total of 27, showing 21-27
9.0

Home Instead (Redbridge & Walthamstow) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Home Instead (Redbridge & Walthamstow) has 27 reviews.

Overall Experience

  • 24
  • 3
  • 0
  • 0
  • 0

Date Published

27
0
1
3
24

Review from Jackie H (Wife of Client) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our care giver is very helpful. He is very cheerful and friendly and my husband who has dementia likes the care giver's company

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley Barbara B (Daughter of Client) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased and satisfied with my first carer. I cannot say about my current helper as I have only had her once but she seemed very pleasant.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from W W (Husband of Client) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care providers have varied and each has their own style, but four out of five times we have had the same one, who we like the most and has been exceptionally good and a real friend, providing just what was needed most - conversation and exercise for the client. She has always been ready to consider
any other way of helping we might suggest.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara W (Client) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the carers who visit me and the concerns of the agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret D (Wife of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my husband's condition has deteriorated I have found the care and support of the carers priceless. They have not only cared for my husband but have provided emotional support and empathy to me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tina W (Daughter of Client) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were so fortunate to find this care agency to help with the care of my father. We have been using the service for over 6 months now and throughout that time, my father has always had the same two carers visiting him. Both of them are warm, kind, caring, efficient and reliable - exactly what
any family would want when they reach the point where support is needed for a loved one.
I would highly recommend this service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andy C (Son of Client) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the service and the carers provided, has been a great help for my dad and consequently myself as well. Extremely hard working but also spending time talking and socializing with Dad. Everything has been very professional and competent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Home Instead (Redbridge & Walthamstow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Redbridge & Walthamstow) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Redbridge & Walthamstow) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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