Eleanor Nursing & Social Care Ltd - Lewisham Office

404 Lewisham High Street, Lewisham, London SE13 6LJ

Group : Eleanor Nursing and Social Care Ltd

Person in charge: Kavitha Kumar (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 120

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Eleanor Nursing & Social Care Ltd - Lewisham Office: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

5.6 Eleanor Nursing & Social Care Ltd - Lewisham Office has a Review Score of 5.6 (5.647)

The Review Score of 5.6 (maximum of 10) for Eleanor Nursing & Social Care Ltd - Lewisham Office is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Eleanor Nursing & Social Care Ltd - Lewisham Office in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.647 for Eleanor Nursing & Social Care Ltd - Lewisham Office is calculated as follows: ( (4 Excellents x 5) + (1 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 17 Ratings = 2.647

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Eleanor Nursing & Social Care Ltd - Lewisham Office is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eleanor Nursing & Social Care Ltd - Lewisham Office?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Eleanor Nursing & Social Care Ltd - Lewisham Office

  • Client / Service User
    1
  • Husband of Client/Service User
    1
  • Wife of Client/Service User
    1

I have been paying for the cleaning of my cousin's council flat as he has development problems and I live abroad. I visited him today to find that the apartment was filthy. It's obvious they have been accepting payment and not actually cleaning the apartment. They have left a vulnerable man in unhealthy conditions.

How likely would you be to recommend Eleanor Nursing & Social Care Ltd - Lewisham Office? Extremely Unlikely

Average Rating: 

 1 out of 5

Overall Standard: Very Poor

Staff: Very Poor

Care / Support: Very Poor

Management: Very Poor

Treated with Dignity: Very Poor

Value for Money: Very Poor

We had superb service from Eleanor Nursing & Social Care, the carer who led the team rarely took time off and made sure that shifts were covered and visits made promptly.
My late husband was very independent-minded and not someone who liked asking for help, but he grew to be very fond of the carers and welcomed their visits. On the day he died the team came to pay their respects, a real personal touch that was a great comfort; two of them also came to his memorial event. Thank you for your love and kindness.

How likely would you be to recommend Eleanor Nursing & Social Care Ltd - Lewisham Office? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Don't Know

Disappointed with carers not turning up again. No schedule of carers ever available.
Girls seemed to be recently recruited and the better carers don't tend to stay for long.
Girls who do attend, about 50% good. Some clearly not interested and some not up to standard (includes language barriers English not first language which creates misunderstanding).
Speaking with carers they seem to feel a lack of organisation and also are thrown in at deep end to cover situations not familiar.
Accepting its difficult profession the right staff are paramount. Clients need continuity with carers, routine very important. Think the type of work more suited to mature staff with life experience.
Same carers should be used to stop feeling of strangers entering your home.
All carers used should be introduced by management. It should be mandatory that carers drive so can arrive on time.
This care agency gives the feeling of being unprofessional, cannot meet commitments. Reactive rather than proactive approach.

How likely would you be to recommend Eleanor Nursing & Social Care Ltd - Lewisham Office? Unlikely

Average Rating: 

 2.5 out of 5

Overall Standard: Poor

Staff: Poor

Care / Support: Satisfactory

Management: Poor

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

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