Caremark Great Dunmow

I started Caremark (Chelmsford & Uttlesford) in 2010, and have worked tirelessly alongside my team to build a service we are all proud of.

We will all face a time when we need a little help; maybe for someone we love, or maybe for ourselves. At that time, we would all hope the people we turn to would treat us with kindness and respect. Having witnessed the difference positive care can make, I am determined that we will strive every day to support our clients to live lives that matter.

Michael comes from a background in financial services, working both at home and abroad, and joined the company full-time in 2014. Working in the care industry is immensely positive; our excellent care assistants make a huge difference to our customers' lives every day.

I am the Registered Manager at Caremark Chelmsford and Uttlesford, with over two decades of experience in social care. I began my career in care homes in 1999 and have since worked with both older adults and individuals with learning disabilities.

I am passionate about providing outstanding, person-centred care that enables people to live independently in their own homes for as long as possible. My vision is for Caremark Chelmsford and Uttlesford to be the provider of choice within our community, supported by a dedicated team of highly trained, professional care and support workers.

I am committed to ensuring we deliver the highest standards of care, offering compassionate, dignified, and respectful support to every customer we serve

Hi, my name is Lorraine, and I have been back at Caremark for 1 year. My role is Quality and Compliance Officer. I started my career as a nurse and worked for the NHS for 32 years. I did many different jobs, including palliative care. I was a district nursing matron and a nurse practitioner at a GP surgery. I came into care in 2011 when I felt the nursing profession was more about targets than human contact. I worked for a care company in Chelmsford until 2016, I worked up to deputy manager and was also the trainer. In 2016, I came to Caremark here in Dunmow as the registered manager. I enjoyed 3 happy years and was here when we put our first clients on PASS. I completed the Level 5 H&SC management and leadership qualification during that time. I left to work for a training company, so I could work more from home and care for my mother, who was living with dementia. I completed a qualification in teaching and assessing and supported many carers to achieve Health and Social Care qualifications at levels 2, 3, 4 and 5.

Now back at Caremark, I work 3 days a week, Monday, Wednesday, and Friday. I go out in the field, monitoring the quality of care received and delivered. I complete new assessments, creating support plans to suit the customer’s needs. I support the team with Induction training and hope to do some topic-specific teaching sessions. I hope my wealth of experience will be an asset to the office team and provide extra support in the field for the care workers and clients.

Since joining Caremark in April 2023 as a Care Coordinator, I have progressed into the role of Business Support Officer with the ongoing support, encouragement, and development opportunities provided by the fantastic team at Caremark.

Before starting my career in health and social care, I worked across a variety of industries, including steelwork, carpentry, and environmental health in an office-based role. Moving into care was a completely new experience for me, but it is one I have embraced wholeheartedly and have never looked back on.

Working at Caremark has given me the opportunity to make a real difference within my local community by supporting people with compassion, dignity, and the highest standards of care. I am passionate about helping each individual maintain their independence and ensuring their personal needs are met in a way that is tailored specifically to them. I find it incredibly rewarding to build positive relationships with the people we support and understand that no two individuals are the same, which is what makes working in care so meaningful to me.

With over 14 years of experience in the care industry, I am passionate about supporting people in a kind, compassionate, and person-centred way. I began my career working directly in the community as a carer at Caremark, where I developed a real understanding of how important dignity, empathy, and trust are when caring for others.

I am dedicated to continuing my personal and professional development. I have completed my Access to Health Level 3 Diploma, and I am currently working towards my Level 5 qualification.

I pride myself on being approachable, supportive, and caring, and I genuinely enjoy making a positive difference in the lives of others.

I joined Caremark in 2015, bringing with me 10 years of experience working out in the field.

I truly enjoy my work and love being a carer. Knowing that I have made a positive difference in people’s lives gives me a real sense of achievement and fulfilment.

In early 2026, I moved into the office to assist with coordinating care and supporting the team, while continuing to use my hands-on experience to help provide the highest standard of care to our clients.