Bluebird Care Ealing

After going through a recent surgery and recovery period, I requested the assistance of Bluebird care. They sent three different carers across one month, approximately, and they were all helpful, polite, kind, and understanding. They were very flexible when it came to the booking times and length of treatment. I occasionally had the odd delay or early arrival vs the planned time, but that was understandable considering traffic and other factors. I would absolutely recommend them to friends and family.

I remain as satisfied with Bluebird. My uncle lives alone and all of his friends and family live far away. We rely on Bluebird to manage my uncle's daily needs. The care management app is of great assistance to me in managing my uncle's care remotely. Bluebird management are very supportive at all times and address my concerns clearly and promptly. Bluebird Care experts accompany my uncle to local health appointments and ensure that he wears his security pendant and that it is always kept charged. My uncle's overall intellectual capacity has declined since my last review, but Bluebird continue to apply the highest possible standards of care to him, enabling him to live happily and securely in his own home and providing myself and my friends and family with peace of mind.

However, there have been issues with keeping to scheduled times, particularly the early morning or evening visits. Often times some carers come over 30mins late. We were initially told that if over 30mins late we would receive a call from the office, but this rarely happens. In addition, particularly out of hours it is difficult to get a response from the office.

The carers are always on time, always update me if there's anything that needs to be shared, are very kind and gentle with mum, and communicate with her in a caring kind manner.

Communication from the carer and the head office has been excellent - ready to inform the family of developments and opportunities to improve the well-being of the client Coordination with other agencies has been very good.

She was also a great support to me ,giving me encouragement and keeping my spirits up by her cheerful outlook.

It has been a relief to know that Bluebird has provided continuous care regardless of the pandemic, strikes,etc. It has also been good that they have provided additional care at very short notice. Their accounting has been accurate and invoices have been received in good time and are detailed and clear.

She was warm, kind and flexible - and also had the house looking better than it had for years! We also wanted to say how much we appreciated the calm, positive support from the office staff - always available at the end of the phone. My mother-in-law struggled on the first day when a new carer came after several weeks, but the second carer dealt with this well, remaining professional and calm. The whole family is grateful for the support and help at the time.

My carer is amazing. We clicked immediately. She quickly learned my preferences about where things go what I need and when I need it. She is very aware of my mobility issues and arranges my travel. She is an amazing cook, she is thorough and efficient and leaves the house spotless. She is a joy to have around I wouldn't be without her.

I specified certain requirements that my carer should have. They were all dealt with satisfactorily.

We have been delighted with the excellent service provided by Bluebird Care. We use the service t proved companionship for my mother who lives with us, whenever we need to leave her for a few hours in the evenings they provide a regular carer each time, who mum has got to know and looks forward to spending time with.

We needed the service of a full-time carer at short notice and it was important they had palliative care experience. Bluebird were very flexible and had people on standby until a firm date was known and then was able to provide us with a lovely carer. She looked after our friend so well for the last short weeks of her life. She was gentle and very experienced and hardly left our friend's side. She was very understanding and also helped the friends and family throughout this difficult time, easing our concerns. I can't recommend her highly enough.

My mum’s carer is very jolly; she makes my mum smile and always treats my mum as one of her family. She is so caring and kind, and always goes above and beyond her duties. Nothing is too much for her, and my sister and I are so very grateful for the care mum is receiving. We have had other carers who have said “oh I don’t do that “ or, “it says here that I’m only supposed to do this” which is not very helpful to an old 79-year-old with mobility issues and lots of health problems, so we are really happy and appreciate mum's carer greatly, and don’t know what we would do without her.

My son has received care from Bluebird for several years. He has found his carers to be reliable, compassionate and friendly. They treat him and our home with respect and care.

May well wish to increase service in future.

The two main carers I had were both highly efficient and both very hard-working, diligent and were both very kind and thoughtful. Others were good as well 2 or 3 others were capable, friendly and worked well. There was only one carer who was only interested in talking about herself.

A good service with dedicated and sensitive staff. Management sometimes rather uncertain.

In my career in banking charity work, I have been most impressed by the ability and attention to detail and have no hesitancy in recommending them for your attention.

Friendly and accommodating.

They meet my mother's needs.

I enjoyed the visits from my very helpful carer who was willing to do everything I wanted. I was pleased with the service and recommended it to friends.