Bluebird Care Bromsgrove and Redditch

My sister brother and myself had the best carers in for our mom they were so professional and treated mom with respect it was all about mom. Bluebird went above and beyond with there duties and communicated with us any concerns or needed any thing extra for mom. From day one weekly rotas were given to all of us so we all knew who was going in and messages what they did.The carers looked after mom assisted until the end when mom passed away end of life.My mom called all of them her angels.

With many thanks for an excellent service

It is always a pleasure welcoming the Bluebird team into our house. They are always punctual and arrive with a smile on their faces. Nothing is too much trouble and their kindest towards my wife is exceptional

The job they do is completed competently, professionally and in a friendly manner. They quickly gained my wife's confidence with her looking forward to their visit.

Everything has gone well from the first introduction visit

I am very pleased with the service Bluebird have provided.

We contacted Bluebird Care on behalf of my sister as we were not happy with her existing care package. They were able to come out and assess my sister almost immediately and put into place a package of care for her. They have an online system which enables you to check which carers have visited their client and what comments they make, which is especially helpful for relatives at a distance like us. Due to circumstances, we have had to make a lot of calls to the office and the whole team have been exceptionally kind, helpful and professional throughout. We would recommend Bluebird and this team to anybody.

The carers are as punctual as they possibly can be. They always complete their half-hour call. They are friendly and helpful. They will complete any small jobs I ask them after I am showered e.g. putting the vacuum around, putting recycling out and changing bedsheets.

Very good care agency, really go the extra mile for clients. Mum is really happy with her carers which is the most important thought for her family. Big thanks to the support supervisor for all her help this week.

My dad was reluctant to have carers for my mum who has dementia, after meeting the support supervisor, he agreed to give it a go and we've never looked back. It's only been a couple of months but he couldn't be happier and I'm happy too. I was struggling with the care and felt guilty for wanting time to myself but with Bluebird Care, I know my mum is in safe hands, she laughs and jokes with the carers who all have a wonderful, kind, caring manner, I can't recommend them enough, thank you Bluebird carers.

Really friendly staff, nothing is too much trouble. Communication with head office is first-class with prompt and efficient responses. Meticulous notes are kept on their daily care and I really feel I could contact the owner and the office day or night with an immediate response. Highly recommended. Thank you.

We would like to say a massive thank you to everybody at Bluebird Care.

Very happy with the service provided for my father. Professional but friendly and caring. Particularly impressed with the response to any issues that I raise, no matter how small. There is a genuine interest in 'continuous improvement' and I get a real sense that the company genuinely wants to look after its customers and do a good job. Bluebird also try to be flexible and work around both my father's and my requirements. Very impressed.

I find all the carers very helpful - all the calls are undertaken in a very professional and cheerful manner.

Mom and Dad were reluctant to have carers coming in but my brother and I were struggling to manage all of their care on top of work and our own family commitments. They now really look forward to seeing the carers and having the same carer 90% of the time makes it a lot easier for us all. The carers took time to get to know Mom and Dad and what they needed help with, which is a great comfort for us all. The office staff are always incredibly helpful, supportive and extremely flexible with moving dates around when needed.

Bluebird have been doing an evening call for my parents for the last few months. My mum has arthritis and mobility issues and my dad has Dementia. Mum was reluctant to have carers coming in but I was struggling to manage all of their care on top of work and having a young family. Soon after the arrangement started, my mum said how much she enjoyed seeing the carers and looked forward to them coming. They are all lovely and care for my parents with the utmost kindness and respect. As a daughter, this gives me so much reassurance. The office staff are always incredibly helpful and supportive too.

The fact that the same worker is sent at the predicted time is so important for my husband, who has short-term memory problems; the routine eases this.

I was scared of having someone come into my home and giving me personal care, but I need not have worried. The whole company have been wonderful. The carers are professional and friendly and look after you with great care. The staff are only a phone call away and will answer any questions professionally and with care. I now look forward to my carers coming and they have made a wonderful difference in my life. I can only sing this company's praises.

Bluebird have been providing personal care for my dad for the last few months, and from the first enquiry onwards my dad and the whole family have been super impressed with everything they do. From their excellent reliable, caring carers through to their friendly and professional organisation and communication. We always know who’s coming and when. We highly recommend Bluebird.

Thank you to all the staff who helped care for my dad. They were helpful, kind and caring. They were reliable and understood his needs and that of my own. It made it easier to go back to work knowing my dad was being looked after. They also helped me too with support

Carers take mom out into the community shopping and lunch to wherever she wants to go, this gives my dad time to chill, relax and time for himself for a few hours which is good. Overall, our experience with Bluebird Care is a very positive one and we will continue the service for many more years. Thank you to each and every one of you.

Bluebird care started looking after my mother-in-law in November 2022 and thank goodness they did! What an amazing group of people they are. From the moment we were introduced to the deputy manager who came and assessed my mother-in-law for her needs, we knew we were in good hands. All of the staff that care for my mother-in-law give the utmost care, respect and friendship to her and she looks forward to their visits. They also keep up to date with any special needs or medical attention that she needs. They are always on the end of the phone if we need help or advice and we are most grateful and thankful for all they do.

Although this review is dated for October 2022, in fact it's for over 7 years of support for my mom who passed away in October. Bluebird have been magnificent throughout my elderly mother's last years of life, enabling her to live at home despite having difficult mobility issues. Throughout the pandemic they were faultless, supporting her even when the NHS/doctors wouldn't come out. They lobbied GPS, District Nurses, and others to come out and help. Bluebird were visiting 3 times a day in the last year or so - my mom loved their visits, enjoying their stories and offering more than a few of her own! In her last week, they were the tenderest of all the visitors, and I always felt confident when they were with her. It is the greatest testimony that while I sat with my mom in the last few nights of her life, it was members of her family and certain Bluebird carers, whom she called out for. What more could a loving son ask for his mom? Congratulations Bluebird, you did well.