Prestige Nursing + Care (Wakefield)

Beech House, 15 Margaret Street, Wakefield WF1 2DQ

Prestige Nursing + Care in Wakefield is a leading provider of home-based personal care and support services to the elderly and people with physical disabilities, learning disabilities, dementia, terminal illnesses, acquired brain injury and spinal injuries.

The company also provides a nursing agency service, placing trained nurses on a full or part-time basis with organisations such as NHS hospitals, nursing and residential care homes, extra care schemes, learning disability units and community-based projects.

These services are offered to people living in the Wakefield, Dewsbury, Pontefract, Doncaster, Castleford, Barnsley, Rotherham and surrounding areas.

Prestige Nursing + Care Wakefield is a preferred provider of care for Wakefield Primary Care Trust, Kirklees Metropolitan Borough Council and Kirklees Children’s Disability Unit & Specialist Care.

The company also provides private care services for people in Wakefield who wish to remain in their own home rather than going into residential care.

Care is provided by a vastly experience staff team. All staff joining Prestige Nursing + Care Wakefield need to pass over 20 different checks and are then subject to on-going training and supervision to ensure they deliver the very highest levels of care to clients.

The company designs care packages that are unique to the individual and works with clients and their families to ensure it delivers person-centred care of the highest quality.

Group : Prestige Nursing + Care Ltd

Person in charge: Paula Hazelhurst (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 55

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Prestige Nursing + Care (Wakefield): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.3 (maximum of 10) for Prestige Nursing + Care (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Prestige Nursing + Care (Wakefield) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.341 for Prestige Nursing + Care (Wakefield) is calculated as follows: ( (30 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 41 Ratings = 4.341

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Prestige Nursing + Care (Wakefield) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.3 Prestige Nursing + Care (Wakefield) has a Review Score of 7.3 (7.341) from 7 Reviews

Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Prestige Nursing + Care (Wakefield)?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Prestige Nursing + Care (Wakefield)

  • Client / Service User
    2
  • Daughter of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Mother of Client/Service User
    1

Prestige are very caring and reliable. The carers are the very best.

How likely would you be to recommend Prestige Nursing + Care (Wakefield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Always reliable and friendly.

How likely would you be to recommend Prestige Nursing + Care (Wakefield)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

My mother had Prestige Nursing Wakefield for 13 months until she passed away last year. Unfortunately because of a high turnover of carers [prestige calls them members? who are on ZERO hours contracts] there were at least 57 different carers sent in that time it meant there was not the continuity we would have liked. Each carer has 3 days training before starting.

How likely would you be to recommend Prestige Nursing + Care (Wakefield)? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   1.7 out of 5

Jonathan Bruce, Managing Director at Prestige Nursing + Care (Wakefield) responded to this review on 28 Oct 2016:

We deeply regret that you are unhappy with the service we provided and that your experience did not match the 95% of Prestige clients who are satisfied or very satisfied with the care they receive. We exist to satisfy clients through the care we deliver and have carried out a full review into this case following your feedback, as well as seeking to discuss it with you in person.

Prestige works by matching clients and their families to carers who we judge to be most suited to their needs and preferences, based on a detailed four-part initial care assessment. All clients have the chance to approve their recommended care team to ensure satisfaction and encourage long-standing relationships. We also give clients the freedom to reject carers at any stage without question. We have to consider the welfare of both our client and our care workers. In situations where the care worker is unable to provide care and support, we will consider carefully how best we can support the client, liaising, as appropriate, with NHS and social care providers. We always try to limit the change of carers any client has, but circumstances such as staff holidays, illness and job moves may impact this.

All Prestige carers receive a minimum of 38 hours’ training a year and are subject to a stringent recruitment process followed by regular checks and reviews to ensure they deliver high-quality care. We are committed to investing in our staff: 75p in every £1 we spend goes towards staff wages, support, training and continuing professional development. We regularly seek anonymous feedback from staff and 85% tell us they value the flexibility offered by their contracts to choose the hours they work.

This company provides an excellent care and support service for my husband. I feel totally confident, leaving the person I love in their care while I have a break. The 2 carers my husband has, give him various care needs and maintain his dignity at all times. He finds the carers friendly and easy to talk to. The high quality of care and support is also found in the office staff and management as they review his needs and care plan on a regular basis. Also the charges for the care and expertise is of excellent value. I would recommend this company 110%.

How likely would you be to recommend Prestige Nursing + Care (Wakefield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I cannot recommend Prestige Nursing highly enough. Both my brother and I live out of the country. Prestige worked with us to find a care plan suitable for our parents taking time to discuss this with us and upgrade it when necessary. They were always easy to contact and willing to help. The nurses that came to the home were caring and committed. Both my parents were very fond of them. I will be forever grateful to them for giving the care I was unable to provide.

How likely would you be to recommend Prestige Nursing + Care (Wakefield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I find the care my husband receives is excellent and if I have any worries about anything I only have to ring the office and they will sort it out. They also help me by giving me advice if I ask. The carers are very good and they are also cheerful which I like.

How likely would you be to recommend Prestige Nursing + Care (Wakefield)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am happy with the service provided. Things seem to be running smooth at the moment.

How likely would you be to recommend Prestige Nursing + Care (Wakefield)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   4.2 out of 5

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