Prestige Nursing & Care (Wakefield)

We deeply regret that you are unhappy with the service we provided and that your experience did not match the 95% of Prestige clients who are satisfied or very satisfied with the care they receive. We exist to satisfy clients through the care we deliver and have carried out a full review into this case following your feedback, as well as seeking to discuss it with you in person.

Prestige works by matching clients and their families to carers who we judge to be most suited to their needs and preferences, based on a detailed four-part initial care assessment. All clients have the chance to approve their recommended care team to ensure satisfaction and encourage long-standing relationships. We also give clients the freedom to reject carers at any stage without question. We have to consider the welfare of both our client and our care workers. In situations where the care worker is unable to provide care and support, we will consider carefully how best we can support the client, liaising, as appropriate, with NHS and social care providers. We always try to limit the change of carers any client has, but circumstances such as staff holidays, illness and job moves may impact this.

All Prestige carers receive a minimum of 38 hours’ training a year and are subject to a stringent recruitment process followed by regular checks and reviews to ensure they deliver high-quality care. We are committed to investing in our staff: 75p in every £1 we spend goes towards staff wages, support, training and continuing professional development. We regularly seek anonymous feedback from staff and 85% tell us they value the flexibility offered by their contracts to choose the hours they work.