Bluebird Care Elmbridge & Runnymede

The carers and office staff genuinely care about Dad's wellbeing. They recently asked him for a wish, and he said he would love fish and chips and a chat with Bibi and Kayleigh. A couple of days later, they surprised him with exactly that, and he was thrilled. I cannot overstate the comfort Bluebird gives my sister and me, knowing Dad is safe, cared for, and treated with kindness, respect and dignity. Thank you Bluebird you are all amazing!

Sadly she needs the care, and we are satisfied that we have made the right decision.

Our dad had a stroke and is half paralyzed we used another provider before bluebird who were far from reliable. bluebird care about our dad , cannot do enough for him , send us messages if any problems and are so caring especially his usual carer Niaomi , who really really cares for our dad which takes so much worry away from myself and my sister . thank you BIBI , KAYLEY and all the staff .

I have also been impressed by how flexible Bluebird have been when we have requested to either increase or decrease visits.

As a retired NHS matron I would recommend this agency, who work tirelessly to maintain high standards of care in the clients home.

I can't recommend Bluebird care enough. My mum came home from hospital and they have provided care twice a day for a month now. Mum loves the ladies who are kind compassionate and supportive of her needs.

My mother developed rapidly deteriorating Dementia managing this situation you feel very alone when searching solutions to support and ensure their dignity and wishes in my mother's case to remain in her home. I reached out to Bluebird who immediately came to visit us and gently communicated with my mother in helping her to understand what care plan could be provided trying their best to include her wishes. The carers had a very challenging job but they were honestly excellent in handling and caring what I appreciated most was the constant daily communication with the team. In July her conditions became very serious I don't know what I would have done without their advice as they were put in a position to manage an end of life situation. Their experience saw them reach out to doctors and paramedics to ensure my mother's comfort before she passed away. I can only thank them and show gratitude for everything and for continuing to stay in touch with kindness and caring for the family.

Bluebird have been looking after my elderly father for six months now, ever since my mother went into a care home. They have taken note of all his needs and wishes and have responded to any changing circumstances quickly and efficiently. He is more than happy with the carers who come to see him once a day, mostly to clean and look after the house, but also to provide him with some companionship and administer to his medication and occasional health needs. The staff are always only a phone message away and any changes in my father's circumstances are always relayed to me quickly.

Bluebird Care have been a huge support for us as a family, not just in terms of everyday care, but when an illness came up the care and coordination to support whilst we were abroad was hugely reassuring. Staff went over an above with care and communicated to us whilst away. It is this level of care that makes a big difference. We are very grateful to the whole team. Thank you all!

Bluebird acted as 'double-up' carers for my mother's pre-existing 24 hour rolling home care for a period of 6 months when I managed to get Mum home from hospital. They were simply fantastic. Mum looked forward to their visits 4 times per day. They were such warm people, very friendly and caring. They fitted in well with Mum's team and were a pleasure to meet when I was there. They never let us down. Many of the carers came from Zimbabwe and how lucky were we to have them on board. The Office side of Bluebird were also initially very quick to meet me to discuss their services and super efficient. I would not hesitate to recommend this branch of Bluebird. Thank you for all your help with my dear mother.

All staff are well trained and competent. Most of them come from overseas.

My sisters and I have been thoroughly satisfied with the care our mother has been receiving from Bluebird Care Elmbridge & Runnymede since November 2024. Her carer has been wonderful and another staff member has been great. We have nothing but praise for Bluebird.

Bluebird Care Elmbridge & Runnymede has provided carer visits four time per day for my bed-bound husband - personal care etc. for eight months since November 2023. Extremely efficient carers and visits always punctual. I was never let down since I used this service. Highly professional and lovely carers, very kind, patient and sociable... efficient. My husband always looked forward to their visits and was sad to say goodbye. Highly recommended.

Our mum has been looked after by Bluebird for a number of years now, starting with general cleaning and help around the house, then several visits a week for support with personal care. In January 2024 we realised that she needed more support and the Bluebird team was there for us - her needs were assessed, a plan suggested and then implemented very quickly. She now has twice daily visits and we have the reassurance of knowing that carers are regularly going in. The team, both managers and carers, are wonderful - responsive, supportive and professional. We can keep on top of how things are going with the detailed care notes and regular reviews and having met a number of the team I'm so impressed with the very personal approach and how well they know their clients. This fabulous team of caring people are enabling Mum to stay at home which is what she really wants to do, we would not hesitate to recommend them.

We have had care for Dad since July when we started on 3 visits a week and Dad now has live-in care due to his neurological condition progressing very rapidly. The Bluebird team have been amazing at helping us navigate all the continuing changes we experience and we know he is in great care and being taken care of. Thank you so much for your continued help and support!

They actively assisted us in getting my mother-in-law home from the hospital and assessing her care needs. Organising equipment and assessments to fit her new requirements. We have app access to check on her daily health and care. We also have a message group with the office for any general information or extra help needs. I would not hesitate to recommend Bluebird.

In June, the family realised Mum needed full-time care. Having already had a successful care package from Bluebird Care, we approached them about live-in care. The lady who is living with Mum is absolutely wonderful. The process felt well managed and safe, and the manager brought the lady and made regular follow-up visits to check all is well. The live-in carer updates open pass 3 x daily, and we have a WhatsApp group. She does a lot to engage Mum and takes her out in her wheelchair. Mum seems a little more alert to her surroundings since we have had live-in care. Mum is happy and settled. Bluebird Care responds immediately if we have questions. We can now be daughters to Mum and are happy she is safe. A wonderful agency.

Bluebird Care have provided reliable home care for my mother for several years. They have never let us down during that time and they always treat her sympathetically. I would have no hesitation in recommending their services.

I really must applaud your agency. The fluidity of care needs as they develop, your quick response at short notice when Mum came home, your care staff and the ease with which you have conducted the assessment and provided well-informed carers who are very much client-centred.

I have been with Bluebird for over three years since going blind in 2019. I was looking for a care company that could provide me with one or more talented cooks, eagle-eyed housekeepers and friendly carers with a good sense of humour. I have been delighted with all these aspects and would recommend Bluebird very highly.