Agincare Bristol (Home Care & Live-in Care)

1st floor Satellite House, Satellite Business Park, 160 Blackswarth Road, Bristol BS5 8AU
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9.7 25 Reviews
  • Agincare Bristol (Home Care & Live-in Care), Bristol
Agincare UK Bristol is a provider of quality home care services in Crew's Hole, close to the heart of Bristol city itself. Care services enables clients to live independently within their own homes in Bristol and the South Gloucestershire area.

Person-centred care services are offered that include domiciliary and general home care, as well as more specialist services such palliative or complex care. Respite care is available for those that require a break.

Staff are selected that have the best possible care experience, and who are kind and compassionate.

The vetting process for candidates is very strict and any potential care staff are CRB and reference checked before selection. Staff will then undergo intensive training with an introductory three day course. Further training and ongoing support to all staff is also provided.

Staff treat clients with respect and dignity at all times.
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Care Provided by Agincare Bristol (Home Care & Live-in Care)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.80 – £34
  • Weekly Live-in Care Fees: £1135 – £1735

These prices are only a guideline, please contact Agincare Bristol (Home Care & Live-in Care) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Victoria Duke (Manager)

Agincare Bristol (Home Care & Live-in Care) Reviews (25)

9.7

Agincare Bristol (Home Care & Live-in Care) has a Review Score of 9.7 (9.726) out of 10, based on 25 reviews in the last 2 years.
Over all time Agincare Bristol (Home Care & Live-in Care) has 25 reviews.

Overall Experience
  • 18
  • 5
  • 2
  • 0
  • 0
Date Published
  • 25
  • 2
  • 3
  • 25
  • 0
Reviewer Connection to Agincare Bristol (Home Care & Live-in Care)
  • 8
  • 7
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Joan C (Client) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carer came at 10:45 am. I require help when I have a body wash. The carer washed my back and put deodorant on under my arms. I have limited movement in my right shoulder and arm after a bad fall thirteen years ago. My carer always makes sure all is well when they leave. I have been with Agincare
for over five years, find them the best agency I have been with to date. Efficient office staff and carers.
Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)
Thank you so much for your feedback and for being part of the Agincare family for over five years - impressive! Your feedback is valued, and it's promising to hear that you are happy with your package…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Aunt of Client) published on 24 November 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
We find the visits are at very irregular times and some days morning medication isn’t given until nearly lunchtime. Teatime visits are sometimes as early as 2.30.
Carers are very kind and helpful and staff in the office are always happy to assist with any queries.
Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)
Thank you for your review, your feedback is valuable. I believe there has been a regular carer allocated since mid-October for morning visits, with a regular time however the office will be in contact…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue I (Sister of Client) published on 24 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers who tend to my brother's needs (two of them who go frequently) are exceptional and go above and beyond. We have good communication with them and they are professional and very helpful.
I don't know all of them but the two I do know are very understanding of his individual needs.
I can’t
speak re. management as I mostly communicate through carers but whenever I have phoned the office they are polite and helpful.
Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)
Many thanks for your feedback, it's nice to hear that yourself and your brother have built these relationships with the two regular care staff that visit him. Please feel free to contact the office…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marlene S (Daughter of Client) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and level of service provided by Agincare Bristol are outstanding. The daily carers are so good at their job, it gives the family complete confidence in our Mum's care and well-being. The carers treat Mum with such dignity and compassion. I would highly recommend Agincare.
Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)
This is heart-warming to read. All of us at Agincare are so glad that we can improve Mum's quality of life in the areas in which she requires assistance. Mum's regular carers have built a great…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Geraldine F (Client) published on 20 November 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall the carers are kind and treat me with dignity and patience. However, due to staff shortages, rotas and times often change with no notification, I have to chase the office to see who is coming and when which can add extra stress to myself and the office.
My regular carers who know the routine
and treat me well have recently been changed and I rarely get to see them. The new carer is a welcome addition to the team and I enjoy her visits.
Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)
Thank you for your review, your feedback is much appreciated. Apologies for any distress caused, we will set you up with an account so that you are able to view your schedule live. I believe you now…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Agincare Bristol (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Agincare Bristol (Home Care & Live-in Care) is calculated as follows: ( (113 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 146 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Bristol (Home Care & Live-in Care) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Vicky

Vicky Duke

Job Title: Registered Manager Joined: 2013

Vicky was promoted to Registered Manager for the Bristol branch in October 2021 and has worked in care for just over 10 years, continuously working for Agincare in different roles within the same branch in Bristol. Vicky started off as a care worker, then a Senior Care Worker, Field Care Coordinator, Deputy Manager and has now progressed to a Registered Manager.


During her time in the care sector, Vicky has gained many qualifications, including Apprenticeships Level 2, 3 & 4 in Health and Social Care. Vicky is also trained in First Aid and Mental Health First Aid.


Outside of work, Vicky has a passion for photography which she has a degree.
Vicky also enjoys watching snooker, swimming and spending time with her partner, Scott and cat, Kiwi.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Bristol (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Bristol (Home Care & Live-in Care) has an Enhanced Service - more info.