Agincare Bristol (Home Care & Live-in Care)

My mum receives care every week and the staff who come into our house are very friendly and professional at all times. Mum goes out every Friday with a particular member of staff and they go from shopping to doing activities, Mum enjoys this so much. We are so happy with the care that is provided and can't thank the team enough for what they do.

Her life is much more fulfilled with having her daily visits. We wouldn’t know what we’d do without our amazing care team from Agincare!

We have been having the carers for the past 6 months. Very friendly and supportive/helpful team including the office. The only negative was the timekeeping, which wasn’t often but annoying. The office is very accommodating to last-minute requests.

We are very happy with the carer who sits with my husband and happy with the service. He is always on time and very polite and makes sure my husband takes his medication at the right times. Family members are very happy with the care he gets on a Tuesday. Also, I'm very happy with the phone calls from the service to make sure everything is going okay and if there is anything else they can help me with.

The carers are fantastic and so is the service provided by Agincare. Everybody is so helpful, kind and considerate. I would highly recommend them to anybody needing care either for themselves, or family and friends.

All of Dad's care needs are met with great professionalism and most, if not all, staff are conscientious to what level of care he needs. In my opinion, they go above and beyond to ensure his care needs are provided. As well as being professional, there is an element of realism with the care team treating Dad as a real human and not just as a client. Whenever I pop in to see Dad and the care team are there, they are always polite and are quick to point out any items which may need addressing such as toiletries, appliance maintenance and even shopping items. This not only facilitates Dad but also myself.

We first contacted Agincare to support our mother at home in March 2023. The service provided by both the admin and care team has been exceptional. We have had to add additional days at short notice and occasionally cancel care due to hospital admissions, and there has never been an issue. We are very grateful to all the staff we have had contact with for their professionalism and understanding.

My carer came at 10:45 am. I require help when I have a body wash. The carer washed my back and put deodorant on under my arms. I have limited movement in my right shoulder and arm after a bad fall thirteen years ago. My carer always makes sure all is well when they leave. I have been with Agincare for over five years, find them the best agency I have been with to date. Efficient office staff and carers.

Carers are very kind and helpful and staff in the office are always happy to assist with any queries.

I can’t speak re. management as I mostly communicate through carers but whenever I have phoned the office they are polite and helpful.

The care and level of service provided by Agincare Bristol are outstanding. The daily carers are so good at their job, it gives the family complete confidence in our Mum's care and well-being. The carers treat Mum with such dignity and compassion. I would highly recommend Agincare.

My regular carers who know the routine and treat me well have recently been changed and I rarely get to see them. The new carer is a welcome addition to the team and I enjoy her visits.