Agincare Bristol (Home Care & Live-in Care)

All of Dad's care needs are met with great professionalism and most, if not all, staff are conscientious to what level of care he needs. In my opinion, they go above and beyond to ensure his care needs are provided. As well as being professional, there is an element of realism with the care team treating Dad as a real human and not just as a client. Whenever I pop in to see Dad and the care team are there, they are always polite and are quick to point out any items which may need addressing such as toiletries, appliance maintenance and even shopping items. This not only facilitates Dad but also myself.

We first contacted Agincare to support our mother at home in March 2023. The service provided by both the admin and care team has been exceptional. We have had to add additional days at short notice and occasionally cancel care due to hospital admissions, and there has never been an issue. We are very grateful to all the staff we have had contact with for their professionalism and understanding.

My carer came at 10:45 am. I require help when I have a body wash. The carer washed my back and put deodorant on under my arms. I have limited movement in my right shoulder and arm after a bad fall thirteen years ago. My carer always makes sure all is well when they leave. I have been with Agincare for over five years, find them the best agency I have been with to date. Efficient office staff and carers.

Carers are very kind and helpful and staff in the office are always happy to assist with any queries.

I can’t speak re. management as I mostly communicate through carers but whenever I have phoned the office they are polite and helpful.

The care and level of service provided by Agincare Bristol are outstanding. The daily carers are so good at their job, it gives the family complete confidence in our Mum's care and well-being. The carers treat Mum with such dignity and compassion. I would highly recommend Agincare.

My regular carers who know the routine and treat me well have recently been changed and I rarely get to see them. The new carer is a welcome addition to the team and I enjoy her visits.