Caremark Wokingham & Bracknell

283 High Street, Crowthorne RG45 7AH
Review Us
9.1 10 Reviews
  • Caremark Wokingham & Bracknell, Crowthorne
Caremark (Wokingham and Bracknell) is conveniently based on the High Street in Crowthorne, however offer Home Care Support within Wokingham, Bracknell, Crowthorne, Sandhurst and other surrounding areas.

Caremark is a dedicated home care agency committed to helping older adults and individuals to live safely, comfortably, and independently at home. They provide personalised, compassionate support designed around each client’s unique needs, routines, and preferences.

The team of highly trained caregivers delivers a full range of services, including: personal care, companionship, meal preparation, mobility assistance, medication reminders, light housekeeping, and respite care.

Caremark focus on dignity, respect, and continuity of care ensuring families can feel confident their loved ones are receiving dependable, high-quality support. At Caremark, they believe home is where comfort and healing thrive therefore families gain peace of mind knowing their loved ones have dedicated support within the comfort of their own home.

Care Provided by Caremark Wokingham & Bracknell

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22.50 – £32
  • Weekly Live-in Care Fees: £1250 – £1450

These prices are only a guideline, please contact Caremark Wokingham & Bracknell to find out the exact price for your requirements.

Contact Caremark Wokingham & Bracknell to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Caremark Wokingham & Bracknell to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sadie Jeater (Care Manager)

Caremark Wokingham & Bracknell Reviews (10)

9.1

Caremark Wokingham & Bracknell has a Review Score of 9.1 (9.130) out of 10, based on 5 reviews in the last 2 years.
Over all time Caremark Wokingham & Bracknell has 10 reviews.

Overall Experience
  • 7
  • 3
  • 0
  • 0
  • 0
Date Published
  • 10
  • 5
  • 5
  • 5
  • 5
Reviewer Connection to Caremark Wokingham & Bracknell
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from Sinead A (Granddaughter of Client) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been consistently impressed with the standard of care provided to my grandmother by Caremark, they have been attending to her for over a year. The carers are kind, patient and professional, and it is clear they genuinely know her well and how her dementia presents and can be different day to
day. Communication with both myself and the rest of her family has always been excellent - the app updates are thorough and reassuring, and any emails or phone calls are answered quickly and helpfully.


Our family situation has been complex at times, but the team have always handled everything with sensitivity and professionalism, raising concerns promptly and keeping us fully informed of any changes in her health or behaviour. Knowing she is in such capable and compassionate hands gives us enormous peace of mind, especially as I don't live very local. We are truly grateful for the care and support she receives.

Reply from Dawn Springall, Care Coordinator at Caremark Wokingham & BracknellWe are truly grateful for your kind words and are delighted to hear how positively you feel about the support provided. It means a great deal to know that our carers' kindness, professionalism, and understanding of your grandmother's individual needs have given your family reassurance and peace of mind, particularly given the complexities you have faced and the distance involved.
Your comments about communication, responsiveness, and the use of the app are especially appreciated, as keeping families informed and supported is something we place great importance on. We will be sure to share your feedback with the care team, who will be very encouraged to know the difference their dedication continues to make.
Thank you again for your trust and appreciation. It is a privilege to support your grandmother and your family, and we remain committed to providing the highest standard of compassionate care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K B (Daughter of Client) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caremark staff have been attending to my mum for almost 2 years.
My mother is a very difficult personality, although not obviously rude or abusive to the staff. Caremark workers have never let us down, and have always been friendly, cheerful and respectful. I thank them for the care they gave during
the period of my mum's needs.
Reply from Sadie Jeater, Registered Care Manager at Caremark Wokingham & BracknellWe truly appreciate your honesty and your kind words about our Caremark team. Supporting individuals and their families (especially in challenging circumstances)is something our staff take great pride in, and it is very rewarding to hear that they were consistently friendly, cheerful, and respectful while caring for your mum.
Your thanks will be passed on to the team, who will be delighted to know their efforts made a positive difference during your mum's time of need. Please accept our sincere thanks for your trust in Caremark.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A C (Wife of Client) published on 2 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a very positive experience, although we only have carers twice a week for 45 minutes. Pleasant, efficient and reliable service. Courteous towards both myself and Brian. Time keeping is very reliable.
Reply from Sadie Jeater, Registered Care Manager at Caremark Wokingham & BracknellThank you very much for taking the time to share your feedback. We're delighted to hear that you've had a generally very positive experience and that our carers have been pleasant, efficient, reliable, and courteous towards both yourself and Brian. We're also pleased that timekeeping has met your expectations. Your comments are greatly appreciated and will be shared with the care team and should you have any issues moving forward please do not hesistate to get in touch.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brian R (Father of Client) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have provided my daughter exceptional care for the past 5years for which I am very grateful.
Any concerns raised are promptly dealt with by management.
Having had the same carer for this whole period I can only say she gives 100% of herself at all times and has developed a lasting and family
orinintated service.
When this carer takes leave Caremark have provide a rotation of very competent domiciliary carers to fill these gaps
The carer is trusted enough to travel abroad with their client meeting all her clients needs unassisted.
Reply from Martin Collis, Live in Coordinator at Caremark Wokingham & BracknellThank you so much for taking the time to leave such a thoughtful and detailed review. We are truly grateful for your kind words and for trusting Caremark to support your daughter. It is wonderful to hear how much of a positive impact her dedicated carer has had, and we will be sure to pass on your praise to her and the wider team. We are also pleased that you feel supported by our management and confident in the continuity and quality of care provided during periods of leave. Your feedback means a great deal to us and reinforces our commitment to delivering compassionate, family-centred care at all times.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Eneida S (Daughter of Client) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives from all the care workers is exceptional. My mother looks out for the cares and building a good relationship with her carers.
They go out of their way to understand and learn key words to help and be able to communicate with her. Due to her dementia she has reverted back
to her mother tongue. She enjoys their company and im so grateful for the help they provide. Thank you
Reply from Dawn Springall, Care Coordinator at Caremark Wokingham & BracknellThank you so much for your lovely message. It means a great deal to hear that your mum feels comfortable and supported by the team here at Caremark (Wokingham and Bracknell). We are truly glad that the carers are able to connect with mum and learn key words in her mother tongue as building that rapport is so important. We're grateful for your trust and will continue to do everything we can to provide her with compassionate, meaningful care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lesley C (Daughter of Client) published on 5 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from Caremark are very friendly, professional and caring, they treat my mother with dignity and respect. l can go to work knowing she was in very good hands, I am contacted straight away if there are any concerns and the people in the office are always helpful and friendly.
I would not
hesitate in recommending Caremark.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Yvonne B (Client) published on 3 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly competent carers. I have carers twice daily and I'm impressed with their competency. I can add nothing further to the review except excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G A (Husband of Client) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good overall service - Very pleased with the carers professionalism and patience when obviously stretched time wise.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A T (Daughter of Client) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff and administrative team have been very friendly and efficient. The supervisors have been great in dealing with changes and requirements while keeping me in touch.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris N (Son of Client) published on 1 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with the service Caremark provided. Although they were all different, all the carers were gentle, kind and helpful. The managerial staff were always co-operative, constructive, easy to speak to and helpful. We would recommend Caremark to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.130)

Overview of Review Score

The Review Score of 9.1 (9.130) out of 10 for Caremark Wokingham & Bracknell is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.630 for Caremark Wokingham & Bracknell is calculated as follows: ( (17 Excellents x 5) + (10 Goods x 4) ) ÷ 27 Ratings = 4.63
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Caremark Wokingham & Bracknell is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (1)

Loading...

Meet the Team (6)

Ravi

Ravi Patel

Job Title: Director Joined: 2010

Q: Tea or Coffee? A frothy Coffee.


Q: Do you prefer the Window or Aisle Seat on a bus/plane? Definitely a window seat. I enjoy watching the world go by but also a perfect seat to prop your head against the window for a quick nap!


Q: Have you checked something off your Bucket List? What was it? Visiting the Terracotta Warriors in China. It was incredible to see thousands of sculptures depicting an army which to date is still being unearthed.


Q: My go-to Pizza is… Deep Pan Pepperoni.


Q: What do you do outside of work? Playing sports with friends and family, or constantly doing DIY at home.


Q: One memory in Home Care? I get a lot of self-satisfaction when the team can assist in organising a care package for a client. Home Care is never on somebody's mind until they really need it; therefore, anything small or big we can help with puts a smile on my face as I know with our help that the client is at home safe.

Sadie

Sadie Jeater

Job Title: Care Manager Joined: 2015

Q: Tea or Coffee? Black Tea.


Q: Do you prefer the Window or Aisle Seat on a bus/plane? A window seat on a plane as I feel take off and landing is easier to handle if you can see it about to happen.


Q: Have you checked something off your Bucket List? What was it? I have done two things so far! One was a Sky Dive, which was exhilarating and would have gone straight up again if I had the opportunity. The other was travelling around South America for six months, as it was such a brilliant experience to experience new cultures.


Q: My go-to Pizza is… Meat Feast with BBQ sauce.


Q: What do you do outside of work? I love to go for dog walks, spend time with family and enjoy going swimming or to the gym with my son.


Q: One memory in Home Care? I was able to organise and facilitate going into London with a Client. They wanted to revisit some of the places her and her husband would go to when they were first married. When we got there, she was amazed at how busy it had become but also how much it had changed. She was so grateful for the trip as she did not think it was possible.

Linda

Linda Boardman

Job Title: Compliance Manager Joined: 2024

Q: Tea or Coffee? Coffee


Q: Do you prefer the Window or Aisle Seat on a bus/plane? Always a Window Seat.


Q: Have you checked something off your Bucket List? What was it? I went on a boat trip to see Dolphins in Gran Canaria.


Q: My go-to Pizza is… Meat Feast.


Q: What do you do outside of work? I love spending time with my family and gardening when the weather permits.


Q: One memory in Home Care? In all the years I have worked in Care, I have many memories that I look fondly back on. My underlying drive has always been to make a difference and to enable not disable.

Sigita

Sigita Mazeikaite

Job Title: Care Coordinator Joined: 2013

Q: Tea or Coffee? Depends on the time of the day. I love my morning coffee and in the afternoon a tea.


Q: Do you prefer the Window or Aisle Seat on a bus/plane? Aisle for a short flight, but window for long haul, so I get to see spectacular views.


Q: Have you checked something off your Bucket List? What was it? I travelled by car with my partner and dog from Portugal to Lithuania. It was a long trip, but I got to stop off and see some amazing views and experience some unforgettable moments with them both.


Q: My go-to Pizza is… Hawaiian pizza with a few extra toppings


Q: What do you do outside of work? I am a very creative person and love anything to do with arts and crafts, and also love taking photos of people and wonderful scenery. Currently, I am into making things out of resin.


Q: One memory in Home Care? I began working at Caremark as a live-in Carer and looked after one client for quite a few years. During this time, I built a great rapport and friendship with them; therefore, it is very difficult to choose just one memory, but I know that the many tasks I did over those years made this individual’s life much easier and happier while living in their own home.

Dawn

Dawn Springall

Job Title: Care Coordinator Joined: 2018

Q: Tea or Coffee? Tea with a splash of milk.


Q: Do you prefer the Window or Aisle Seat on a bus/plane? Window Seat.


Q: Have you checked something off your Bucket List? What was it? I have done a few road trips around America but my favourite has been when I travelled around the West Coast by car, where I got to see some amazing sights.


Q: My go-to Pizza is… Garden Party with a garlic dip.


Q: What do you do outside of work? I spend time with my three children and enjoy listening to music or going to concerts or festivals with them. I am also an avid twitcher (Birdwatcher).


Q: One memory in Home Care? I love to make a positive difference to a client’s life during a difficult time when they need care, whether it is having a laugh and joke with them or making their day-to-day tasks a little easier. These are the memories I cherish when I think about care in your own home.

Martin

Martin Collis

Job Title: Administrator Joined: 2018

Q: Tea or Coffee? Coffee.


Q: Do you prefer the Window or Aisle Seat on a bus/plane? A Window Seat.


Q: Have you checked something off your Bucket List? What was it? I want to see and do lots of things! One of them would be to go on a hot air balloon ride.


Q: My go-to Pizza is… Ham and Mushroom.


Q: What do you do outside of work? Going for a walk and swimming, but also enjoy spending time with my niece and nephews.


Q: One memory in Home Care? As a Live In Coordinator, I am able to meet lots of clients and help find appropriate Live-in Carers for their needs. Many clients get anxious about having a carer live with them to help assist them every day, but helping them pick the right Carer and regularly visiting them to see how they are getting on gives me joy to see they are being looked after well.

Frequently Asked Questions about Caremark Wokingham & Bracknell

What Type of Services does Caremark Wokingham & Bracknell offer?

Caremark Wokingham & Bracknell offers Home Care.

How many Carers does Caremark Wokingham & Bracknell employ?

Caremark Wokingham & Bracknell employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Wokingham & Bracknell to verify any information. View our terms and conditions. Caremark Wokingham & Bracknell has an Enhanced Service - more info.