Caremark Wokingham & Bracknell

Since my mum has been having Caremark carers visiting she is so much happier knowing someone s going into help her with personal care and breakfast has taken a lot of stress away from me (daughter). All the carers that visit mum are very kind and helpful they are wonderful and she is treated with dignity to a very high standard.

The care we received from this agency is marvellous. We are very well treated with kindness and humour. My husband is doing well as their visits and routine help with his Alzheimer's. The personal care aids as in maintaining all dignity and appearance. The office staff are understanding. Thank you all.

Very good. Helpful, polite, friendly carers.

My parents, 90 & 87 have carers attend 3 times a day from Caremark, to provide both personal care for Dad and hot meals & cups of tea for them both. The gents who attend are courteous and attentive. They pay particular care and attention to Dad's dry skin condition. My parents are treated with dignity & respect.

We are very pleased with all the help the ladies are all very caring.

Mum was very fond of the carers who took care of her. I always found them professional and diligent in carrying out their duties. They went above and beyond when attending to mum's needs. I would recommend Caremark.

I am very grateful for the support I receive from Caremark and my regular carers are excellent and I have a great relationship with them. When I call I always get a great friendly response. I thank Caremark for all they do for me.

Overall we are happy with the care I receive from Caremark.

Caremark is very helpful and look after me very well. I have had Caremark since 2020 and they have been excellent. I love all the carers that visit me.

I am the son of someone who receives care at home, and I can honestly say the staff have been fantastic. Their attention to detail is exceptional, and nothing ever feels too much trouble for them. They treat my parent with genuine kindness, patience, and respect, and it gives me huge peace of mind knowing they're in such capable hands.

Communication is always clear, they're reliable, and they consistently go above and beyond to make sure my parent is comfortable and well looked after. It's reassuring to see a team who not only do their job well, but truly care about the people they support.

I'm incredibly grateful for the service they provide - it has made such a positive difference to our family. Highly recommended.

All in all I have had a very positive experience with Caremark. Staff are friendly and have got to know my family very well. They cared for my dad very well and were always friendly and polite. The best part of being with Caremark though was the office staff. Always willing to go above and beyond and were a smily and happy voice at the end of the line. Always reassuring us. Always supportive.

Caremark have looked after my dad at home for the last 18 months. They were always on time (no waiting around). They were professional and responsible. What helped us as a family the most was the excellent support, help and advice from the staff in the Wokingham office, especially Dawn. It was such a relief to talk to her and she was always so supportive, kind and caring and went above and beyond for us. It made such a difference at such a difficult time in our family.

All carers and management team are outstanding.

The carers arrived within their assigned time almost always, were happy to help with their required tasks and took on other things as occasionally asked. They provided company, good care, conversation and notified family or the agency when something was amiss. They were patient with their care and worked within their policies explaining to the client when they were unable to help. The agency patiently fielded calls and changes to rotas as they came up. The only issue was carers not always staying their full time. If care is needed again in the future we would happily consider using the agency again. Thank you so much for all your care.

My Husband has just come out of hospital and the carers were so caring and helpful with the handling he needed for the first few days. This just made everything so much easier for us both coping with all the new things we need to do.

We are totally happy with our experience with Caremark. We feel that they look after my mother with kindness and consideration and keep us advised of any problems. My mother enjoys their visit and feels they are her friends.

I have nothing but praise for the care shown to my Partner, he was treated with kindness and respect. The Carers were understanding of his dementia and that it was not always straight forward caring for him. If the visit was delayed for any reason we would be notified by the office. We came to regard the Carers as friends and always felt comfortable having them in our house.

The carers themselves have always been timely, professional and kind - not only being a huge support to my Mother but also great comfort to me.

We have been consistently impressed with the standard of care provided to my grandmother by Caremark, they have been attending to her for over a year. The carers are kind, patient and professional, and it is clear they genuinely know her well and how her dementia presents and can be different day to day. Communication with both myself and the rest of her family has always been excellent - the app updates are thorough and reassuring, and any emails or phone calls are answered quickly and helpfully.

Our family situation has been complex at times, but the team have always handled everything with sensitivity and professionalism, raising concerns promptly and keeping us fully informed of any changes in her health or behaviour. Knowing she is in such capable and compassionate hands gives us enormous peace of mind, especially as I don't live very local. We are truly grateful for the care and support she receives.

My mother is a very difficult personality, although not obviously rude or abusive to the staff. Caremark workers have never let us down, and have always been friendly, cheerful and respectful. I thank them for the care they gave during the period of my mum's needs.