Bluebird Care Gravesham & Dartford

Whitehall Place, 47 The Terrace, Gravesend DA12 2DL
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8.8 58 Reviews
  • Bluebird Care Gravesham & Dartford, Gravesend
Bluebird Care (Gravesham & Dartford) provides home care and live in care services.

Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.

Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.

Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.

Care Provided by Bluebird Care Gravesham & Dartford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.79 – £39.99
  • Weekly Live-in Care Fees: £1599 – £1799

These prices are only a guideline, please contact Bluebird Care Gravesham & Dartford to find out the exact price for your requirements.

Contact Bluebird Care Gravesham & Dartford to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Gravesham & Dartford to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lisa Newlands (Care Manager)

Bluebird Care Gravesham & Dartford Reviews (58)

8.8

Bluebird Care Gravesham & Dartford has a Review Score of 8.8 (8.792) out of 10, based on 4 reviews in the last 2 years.
Over all time Bluebird Care Gravesham & Dartford has 58 reviews.

Overall Experience
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Date Published
  • 58
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Reviewer Connection to Bluebird Care Gravesham & Dartford
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Total of 58, showing 21-40
Review from Margaret H (Client) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good standard. Good staff and carers.
Reply from Karen Mills, Marketing Manager at Bluebird Care Gravesham & DartfordThank you so much for your review, Margaret. Your feedback is extremely important to us and we are very grateful for your kind words and for taking the time to make the review. Best wishes Bluebird Care Team
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Review from D P (Client) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful polite service.
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Review from G P (Client) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lost without the care received from Bluebird.
Reply from karen Mills, Marketing Manager at Bluebird Care Gravesham & DartfordThank you for your kind words. It is our absolute pleasure to be able to help and support you.
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Review from Doreen K (Client) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The girls do their best in very difficult times and are always pleasant and kind.
Reply from karen Mills, Marketing Manager at Bluebird Care Gravesham & DartfordThank you for your review, Doreen. It is our absolute pleasure to be able to help and support you and many other wonderful customers in our local communities.
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Review from I A (Client) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service the carers are lovely.
Reply from Karen Mills, Marketing Manager at Bluebird Care Gravesham & DartfordThank you so much for leaving us a review, we very much appreciate your kind words and are pleased to hear you are happy with the service we provide.
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Review from D T (Client) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good level of service.
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Review from A G (Daughter of Client) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been very happy with the service received from Bluebird especially the care to provide a constant and regular person or persons for continuity of care.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.
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Review from J M (Client) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've had excellent care.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your lovely review. We are so pleased that you are happy with our service.
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Review from S C (Daughter of Client) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have confidence in the care that mum receives from Bluebird and she enjoys the visits.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.
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Review from S G (Friend of Client) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, reliable and consistent care. Responsive to clients needs and changes in my needs as an informal carer. Staff display patience and humor towards client.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.
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Review from J B (Client) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with my carers that visit me.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.
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Review from L S (Client) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the way I am treated.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service.
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Review from G P (Client) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never been more happy with the care and kindness shown to me by my carer, I cannot praise her enough or the office staff.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your lovely review. We are passionate about caring for our customers and we are so pleased that you are happy with our service!
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Review from S F (Wife of Client) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care we receive. The carers are always helpful and check if anything else is needed.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your positive review. Our customers are our number one priority and we strive to do all we can to meet their needs. Thank you for recommending our service.
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Review from D T (Client) assisted by family/friend published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the girls are very pleasant and helpful. They go by my wishes and give me choices. Won't go anywhere else.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your positive review. Our customers are our number one priority and we are so happy you would recommend our service.
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Review from T B (Client) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Everything is excellent.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your positive review. Our customers are our number one priority and we are so happy you would recommend our service.
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Review from M D (Client) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience has been very good. The carers have been more than willing to do what has been asked of them. Very friendly carers.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your positive review. Our customers are our number one priority and we are so happy you would recommend our service.
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Review from S D (Daughter of Client) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Carers are kind and considerate. Meals cooked well. Took time to chat.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your lovely review. We are passionate about caring for our customers and we are so pleased that we can provide you with an excellent service.
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Review from J M (Son of Client) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird has been providing care to my mum since December 2020 post her diagnosis with dementia. As her requirements for support have increased in the last 6 months, they have been friendly faces to her each day and made her feel relaxed while living in her own home. A recommended positive support system.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your review. We are so pleased that you would recommend our service and that we can support your mum so that we can help her to feel relaxed at home.
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Review from Paula T (Daughter of Client) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a client of Bluebird for a number of years and they have always looked after her very well. The staff are pleasant, polite and good at what they do. If there is a hiccup, e.g. a carer being delayed, contact has always been made to advise of this. Arrangements are reviewed on a regular
basis as to care required and received and for bad weather (snow) and needs over Xmas and Bank Holiday periods. All the carers are friendly and efficient at what they do. My Mum has been very happy with her care and I am relieved to know that she is being well looked after. The Office are always very friendly and approachable if there is a problem - of which there have been few. Very happy to recommend Bluebird Care. 10/10.
Reply from Georgia Cooling, Marketing at Bluebird Care Gravesham & DartfordThank you for your review. We are so pleased that you are happy and would recommend our service!
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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Bluebird Care Gravesham & Dartford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.542 for Bluebird Care Gravesham & Dartford is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.542
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gravesham & Dartford is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (7)

Lisa

Lisa Newlands

Job Title: Registered manager

I have been in Health and social care since 1995 in the Greater London area. I started before that as a homecare in Canada. I started with a company called reliance care as a care coordinator managing a desk for residential homes and social workers in Croydon and surrounding areas. I have been in management roles since 2004 and have also worked as a trainer in social care and a risk assessor. In my last post I had recently moved to Kent and dealt with complex domiciliary social care with customers from both private and social services. They required both care professionals and nurses to support them in their own homes. I am very passionate and dedicated to ensuring that I work for a company that never compromises on the highest quality care having experience both good and bad care myself for family members both past and present.

Emma

Emma Mannering

Job Title: Care Supervisor

Our Supervisor Emma has a vast knowledge of social care, with a background of providing care, supervising and coordinating rotas, she brings 20 years of experience to the team. While caring for her family, Emma devotes her working week to supporting the staff and customers in our Maidstone area. As a mum of two teens, who loves cinema trips, travelling and fine dining, Emma spends her time away from work planning her next family adventure.

Lyubitsa

Lyubitsa Babunska

Job Title: Care Supervisor

Lyubitsa Babunska, Care supervisor

Donna

Donna Neve

Job Title: Care Supervisor Joined: 2021

Donna joined Bluebird Care in September 2021 as a Care Professional, bringing with her a wealth of knowledge and experience in the care sector. Her background has equipped her with a deep understanding of the needs of both clients and care teams. With her extensive experience, Donna has now transitioned into a new role within our office as a Care Supervisor. In this position, she continues to apply her expertise to ensure high standards of care and support for our clients. We are excited to have Donna in this leadership role, where her dedication and insight will greatly benefit our team and the community we serve.

Sinead

Sinead Alderson

Job Title: Care Coordinator

Sinead joined the care sector following the COVID-19 pandemic, where she has been able to out work her passion for looking after people. Initially joining the team as Care Assistant, Sinead showed so much passion and drive that she became a Care Supervisor within just three months. Sinead showed us just how well she knew her customers and her colleagues her organisation was amazing it seemed only fitting to give her the role of Care Coordinator.

Liz

Liz Farrington

Job Title: Live-in care manager

Liz has worked in healthcare for 15 years, starting her career working as a community carer in Kent, then worked in a care home supporting adults with mental health before joining the Bluebird Care team. The reason Liz chose to work in healthcare is that she enjoys making a difference to peoples lives. Having worked in a managerial role with Bluebird Care for four years and completed a level five qualification in Health and social care, Liz brings a wealth of experience to the role of Live in Care Manager. Liz works closely with the office team in supporting our live in staff and customers and visits our live in care staff weekly to provide support. Also being passionate about providing our customers with an extremely high quality of support, Liz is extremely dedicated to her role and enabling our customers to remain at home for as long as possible.

Tracey

Tracey Vinton

Job Title: Live-in Care Supervisor

Tracey has been part of our team member at Bluebird Care for over 6 years starting her career as a Care Professional before progressing onto her role as Care Supervisor. Following her clear passion for Live-In care she has recently joined our Live-In Care team, working alongside our Live-In care manager. Tracey was attracted to a role in healthcare because she is incredibly passionate about people. She loves the interaction that she has with our customers as well as the opportunity to invest in and help our Care Professionals build their careers in care. She is proud to work for a leading provider of homecare and in particular, passionate about helping our customers remain at home for as long as possible.

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