Bluebird Care Gravesham & Dartford

Whitehall Place, 47 The Terrace, Gravesend DA12 2DL
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8.8 58 Reviews
  • Bluebird Care Gravesham & Dartford, Gravesend
Bluebird Care (Gravesham & Dartford) provides home care and live in care services.

Bluebird Care is a national provider of care in the home, specialising in working with customers and their families that require social care in their own homes. The provider offers a unique service of tailored care visits from 30 minutes to full live-in support.

Bluebird Care has a commitment to quality and ‘good old fashioned service’ which has played an important part in their success. There are now nearly 200 offices in the UK and Republic of Ireland.

Bluebird Care provides over 7.3 million care visits at home every year, that's over 20,000 care visits to over 9,500 customers each day.

Care Provided by Bluebird Care Gravesham & Dartford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.79 – £39.99
  • Weekly Live-in Care Fees: £1599 – £1799

These prices are only a guideline, please contact Bluebird Care Gravesham & Dartford to find out the exact price for your requirements.

Contact Bluebird Care Gravesham & Dartford to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Gravesham & Dartford to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lisa Newlands (Care Manager)

Bluebird Care Gravesham & Dartford Reviews (58)

8.8

Bluebird Care Gravesham & Dartford has a Review Score of 8.8 (8.792) out of 10, based on 4 reviews in the last 2 years.
Over all time Bluebird Care Gravesham & Dartford has 58 reviews.

Overall Experience
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  • 27
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Date Published
  • 58
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  • 1
  • 4
  • 54
Reviewer Connection to Bluebird Care Gravesham & Dartford
  • 30
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  • 9
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  • 1
Total of 58, showing 41-58
Review from M P (Wife of Client) published on 18 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service and friendliness of the staff.
Reply from Denise, Care Manager at Bluebird Care Gravesham & DartfordThank you for your lovely review Margaret and taking the time to write it for us. We endeavour to provide a high-quality service to all of our customers and receiving feedback of this nature is uplifting especially in these uncertain times.
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Review from L M (Daughter of Client) assisted by family/friend published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good review and everything we commented on was going to be dealt with.
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Review from A B (Client) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care I get. Lovely staff. I have my carer regularly and he is very good.
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Review from J D (Daughter of Client) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience with Bluebird has been excellent. If we have any changes or problems they are always dealt with promptly. My Mum is very happy with the care she receives.
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Review from Julie P (Daughter of Client) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad is extremely happy with the service provided. If my Dad is happy, so am I!!
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Review from U W (Client) assisted by family/friend published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind and respectful, always letting family know of any issues. They are very flexible and go out of their way to make the level of care good/excellent.
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Review from Bernard C B (Client) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird Care is pretty good and consistent with any action to be taken to look after myself and my wife.
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Review from C G (Client) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living alone and always having been very independent, I was shattered to discover I could not manage without intimate personal care. After all the horror stories in social media, I was very concerned that I would not be well treated.
I could not have been more wrong. From the very start, I was treated
with kindness, understanding and respect for me as a person. They support me in my need to do so much as I can for myself without hurrying me. Although I have friends and family who visit socially, I look forward to my thrice-daily visits from the Bluebird carers.
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Review from Audrey O (Wife of Client) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely satisfied.
Some of the foreign carers take a little longer to settle in but my husband has never made any complaint.
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Review from Ron C (Husband of Client) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am extremely pleased with the level of service received from our regular carer.
She is a kind, sympathetic and knowledgeable person who shows extreme patience with my wife who has suffered from Parkinson's for 27 years.
Our carer readily responds to different situations with professionalism and
understanding.
She has a pleasant approach that lifts each day for us.
Contact with the office staff is easy and they readily respond to our requests and suggestions.
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Review from Lynn K (Daughter of Client) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A tailor-made package as required to enable my father to live independently.
Reply from Nathan Brown at Bluebird Care Gravesham & DartfordThank you Lynn for your lovely review. We are proud to deliver the service we do and pleased our team did themselves proud.
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Review from David P (Son of Client) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service Bluebird Care (Gravesham & Dartford) provides is very comprehensive. The staff are extremely caring and understanding of my mother's needs. They arrive on time and can be relied upon to support her.
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Review from Sherrie C (Daughter of Client) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have witnessed the carers to be friendly and take time to talk to dad which keeps him happy.
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Review from Wendy H (Client) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Bluebird Care (Gravesham & Dartford)to be extremely good. They have helped me to recuperate after my spinal surgery. The staff have been supportive and easy to get along with. They have even looked after my dog and walked him.
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Review from Marion C (Client) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints at all. Excellent service.
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Review from D L (Client) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers have been very good to me.
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Review from M W (Client) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful service.
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Review from M P (Client) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service.
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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Bluebird Care Gravesham & Dartford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.542 for Bluebird Care Gravesham & Dartford is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.542
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Gravesham & Dartford is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (7)

Lisa

Lisa Newlands

Job Title: Registered manager

I have been in Health and social care since 1995 in the Greater London area. I started before that as a homecare in Canada. I started with a company called reliance care as a care coordinator managing a desk for residential homes and social workers in Croydon and surrounding areas. I have been in management roles since 2004 and have also worked as a trainer in social care and a risk assessor. In my last post I had recently moved to Kent and dealt with complex domiciliary social care with customers from both private and social services. They required both care professionals and nurses to support them in their own homes. I am very passionate and dedicated to ensuring that I work for a company that never compromises on the highest quality care having experience both good and bad care myself for family members both past and present.

Emma

Emma Mannering

Job Title: Care Supervisor

Our Supervisor Emma has a vast knowledge of social care, with a background of providing care, supervising and coordinating rotas, she brings 20 years of experience to the team. While caring for her family, Emma devotes her working week to supporting the staff and customers in our Maidstone area. As a mum of two teens, who loves cinema trips, travelling and fine dining, Emma spends her time away from work planning her next family adventure.

Lyubitsa

Lyubitsa Babunska

Job Title: Care Supervisor

Lyubitsa Babunska, Care supervisor

Donna

Donna Neve

Job Title: Care Supervisor Joined: 2021

Donna joined Bluebird Care in September 2021 as a Care Professional, bringing with her a wealth of knowledge and experience in the care sector. Her background has equipped her with a deep understanding of the needs of both clients and care teams. With her extensive experience, Donna has now transitioned into a new role within our office as a Care Supervisor. In this position, she continues to apply her expertise to ensure high standards of care and support for our clients. We are excited to have Donna in this leadership role, where her dedication and insight will greatly benefit our team and the community we serve.

Sinead

Sinead Alderson

Job Title: Care Coordinator

Sinead joined the care sector following the COVID-19 pandemic, where she has been able to out work her passion for looking after people. Initially joining the team as Care Assistant, Sinead showed so much passion and drive that she became a Care Supervisor within just three months. Sinead showed us just how well she knew her customers and her colleagues her organisation was amazing it seemed only fitting to give her the role of Care Coordinator.

Liz

Liz Farrington

Job Title: Live-in care manager

Liz has worked in healthcare for 15 years, starting her career working as a community carer in Kent, then worked in a care home supporting adults with mental health before joining the Bluebird Care team. The reason Liz chose to work in healthcare is that she enjoys making a difference to peoples lives. Having worked in a managerial role with Bluebird Care for four years and completed a level five qualification in Health and social care, Liz brings a wealth of experience to the role of Live in Care Manager. Liz works closely with the office team in supporting our live in staff and customers and visits our live in care staff weekly to provide support. Also being passionate about providing our customers with an extremely high quality of support, Liz is extremely dedicated to her role and enabling our customers to remain at home for as long as possible.

Tracey

Tracey Vinton

Job Title: Live-in Care Supervisor

Tracey has been part of our team member at Bluebird Care for over 6 years starting her career as a Care Professional before progressing onto her role as Care Supervisor. Following her clear passion for Live-In care she has recently joined our Live-In Care team, working alongside our Live-In care manager. Tracey was attracted to a role in healthcare because she is incredibly passionate about people. She loves the interaction that she has with our customers as well as the opportunity to invest in and help our Care Professionals build their careers in care. She is proud to work for a leading provider of homecare and in particular, passionate about helping our customers remain at home for as long as possible.

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