Bluebird Care Stevenage & North Herts

Bluebird care gave personal service to 3 members of my family firstly my mother-in-law for at least 3 years until she went into a nursing home. Then due to the excellent care she received, I asked Bluebird Care to help look after my father as he has dementia and deteriorated which helped my mother so very much, during that time the carers always checked my mother was ok and flagged up any concerns or worries to the family. When my mum became ill and dad went into a nursing home, Bluebird Care looked after mum at the end of her life, allowing us to keep her at home. They also cared for the family during this difficult time with the utmost care, support and dignity.

They are always smiley and nothing is ever too much. I cannot fault them and consider them more like friends.

I cannot thank the team enough as I am sure I would have lost my mum now she says she has a new life in front of her. Thank you.

Bluebird have been caring for my Mother on several occasions following surgery and hospital visits. Her care has been first class and she has full confidence that what ever her needs the staff have been able and willing to provide, in some cases beyond expectations. She has also made some friendships with the carers and appreciates the care and companionship they provide.

Bluebird Care provided consistent, caring, warmth and professional service throughout the period of care provided to my mother. Every interaction (front line and back office) was nothing short of fantastic. They were proactive in the care and their experience of working with dementia was so supportive and vital to the family. Thank you so much you were all amazing.

I have marked excellent for all boxes as this is how I rate the company as that is how I feel about the service they have provided for my wife and myself. Bluebird is excellent in every way.

Reasonable service. Appreciated.

I have been receiving support from Bluebird Care staff since December 2019. During this period, I have always found the carers understanding of my needs, kind, courteous and caring. They have all demonstrated a professional and prompt service and attitude. Their care and advice os sound and much valued.

Very happy with all aspects of Bluebird Care.

We have been very pleased with the service, the consistency of the personnel and the cheerful and kind manner our friend is treated to.

Very good service and support. The charges are high for an hour but for shorter visits (1/2 and 3/4 hour) are very expensive.

I do have one complaint. I don't like my morning call before 8.30am but on some days recently, it has been between 8.18 and 8.20am and I feel pushed because of this.

The care I receive is very good as suffering from Multiple Sclerosis and limited from a very painful left should and arm. The office are always very helpful when I need to speak to them.

We were at our lowest point when Bluebird Care came into our lives/home to assist with the care of my mother-in-law. The changes they have made to her life, and ours, is immeasurable. They are all attentive, caring and supportive, of not just their client, but the whole family. They have allowed my mother-in-law to be herself again. Whenever I call with a problem or just a question, they deal with it immediately. Every member of staff we have dealt with has been amazing.

Very good and very reliable.

My experience overall with Bluebird is very good. They always cater to my needs.

I am very pleased with the care I receive from Bluebird. My carers are very friendly and kind and experienced.

My carer is a credit to your organisation.

We are very happy with the standard of care we receive from Bluebird. All the carers are very kind and helpful and know our needs well. They are punctual and very professional in their work. The organisation has always worked with us to the highest standard and are able to accommodate our needs well. Any changes or suggestions we make are carried out well and if and when new assessments are needed they are done in a timely fashion.

Mum has had an excellent service from Bluebird Care for four years now. Managers are easy to reach by phone and have dealt with any issues we have had promptly and efficiently. New staff always accompany Mum's carer on visits before they visit her alone. We know in advance who will be coming (weekly rota) and Mum has a small team of regular carers who she is very fond of. She enjoys their visits and the care they offer her.