Bluebird Care Stevenage & North Herts

Ground Floor, 2 Walsworth Road, Hitchin SG4 9SP
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9.9 51 Reviews
  • Bluebird Care Stevenage & North Herts, Hitchin
Bluebird Care (Stevenage and North Herts) offer high-quality home care and support services to help people to remain independent and living in their own homes.

They provide a range of unique home care and support and support services that can be tailored to each client's individual needs. Visits can be 30 minutes long or care can be provided on a 24-hour live-in basis, while care staff can support people recovering from an illness or hospital stay.

Care staff provide care to people living in their own homes in Knebworth, Stevenage, Hitchin, Letchworth, Baldock, Royston and the surrounding areas.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.50
  • Weekly Live-in Care Fees: £1400 – £1400

These prices are only a guideline, please contact Bluebird Care Stevenage & North Herts to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Robert Treschi (Director)

Bluebird Care Stevenage & North Herts Reviews (51)

Total of 51, showing 41-51
9.9

Bluebird Care Stevenage & North Herts has a Review Score of 9.9 (9.931) out of 10, based on 17 reviews in the last 2 years. Over all time Bluebird Care Stevenage & North Herts has 51 reviews.

Overall Experience

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Date Published

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Review from M F (Client) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are all very friendly and helpful.
I do have one complaint. I don't like my morning call before 8.30am but on some days recently, it has been between 8.18 and 8.20am and I feel pushed because of this.

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Review from T L (Client) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is very good as suffering from Multiple Sclerosis and limited from a very painful left should and arm. The office are always very helpful when I need to speak to them.

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Review from E L (Daughter-in-law of Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were at our lowest point when Bluebird Care came into our lives/home to assist with the care of my mother-in-law. The changes they have made to her life, and ours, is immeasurable. They are all attentive, caring and supportive, of not just their client, but the whole family. They have allowed my
mother-in-law to be herself again. Whenever I call with a problem or just a question, they deal with it immediately. Every member of staff we have dealt with has been amazing.

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Review from D E (Husband of Client) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and very reliable.

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Review from Linda R (Client) assisted by family/friend published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience overall with Bluebird is very good. They always cater to my needs.

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Review from C T (Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care I receive from Bluebird. My carers are very friendly and kind and experienced.

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Review from Brian H (Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is a credit to your organisation.

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Review from Victoria N (Wife of Client) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the standard of care we receive from Bluebird. All the carers are very kind and helpful and know our needs well. They are punctual and very professional in their work. The organisation has always worked with us to the highest standard and are able to accommodate our needs well.
Any changes or suggestions we make are carried out well and if and when new assessments are needed they are done in a timely fashion.

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Review from S B (Daughter of Client) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had an excellent service from Bluebird Care for four years now. Managers are easy to reach by phone and have dealt with any issues we have had promptly and efficiently. New staff always accompany Mum's carer on visits before they visit her alone. We know in advance who will be coming (weekly
rota) and Mum has a small team of regular carers who she is very fond of. She enjoys their visits and the care they offer her.

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Review from J B (Daughter of Client) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been happy with the service. It is important for her that carers come early in the morning (7 am) so she can be ready for the day's events and this has mostly been achieved, which is excellent. The handover to new staff is a difficult time for Mum and is done very sensitively.

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Review from M J (Client) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird are always ready to listen to any concerns I have and do their best to reassure me on many issues. Always caring and polite - sense of humour. In Royston, we are short of 5 carers and the ones we have cope without complaining.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Bluebird Care Stevenage & North Herts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Bluebird Care Stevenage & North Herts is calculated as follows: ( (97 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 102 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stevenage & North Herts is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Robert

Robert Treschi

Job Title: Director

Joined: 2011

I am the Director of Bluebird Care (Stevenage and North Herts). We have a dedicated team that has managed the care from this office for the last 12 years; the Care Manager, coordinator and Supervisor have a combined experience of over 35 years in care.


Having experienced first-hand the difficulties and frustrations of arranging care for my own father I am passionate to provide a service that actually puts the customer and their needs at its heart.


Excellent customer service is very important to me, and my team, and we aim to offer care that we would expect from our own family members. This is why we don’t offer 15-minute visits as we believe that is not sufficient time to offer adequate care. We also aim to have a one-to-one relationship between each customer and carer so that more personal care and friendship can be offered.


Prior to care, I have over 30 years of experience in business (including various Telecommunications companies in over 10 foreign countries) which has taught me that you are only as good as the people you employ. We, therefore, want our carers to be happy and to have a passion for caring.


I have been involved in fundraising for the Alzheimers Society and I am a Dementia Champion.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Stevenage & North Herts to verify any information. View our terms and conditions. Bluebird Care Stevenage & North Herts has an Enhanced Service - more info.