Bluebird Care Welwyn & Hatfield

Marquess House, 35 Salisbury Square, Hatfield AL9 5AF
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9.9 52 Reviews
  • Bluebird Care Welwyn & Hatfield, Hatfield
Bluebird Care (Welwyn & Hatfield) has been providing regulated care service since 2013.

Bluebird Care (Welwyn & Hatfield) supports adults of all ages with a variety of care needs such as personal care, cooking meals, medication support, house cleaning, shopping, escorting people doctors appointments and/or other social activities.

The areas they support people include all postal towns within Welwyn Hatfield District, Broxbourne, Hoddesdon, Cheshunt, Cuffley, Welham Green and surrounding areas.

The registered manager has been with the service for over 6 years and has many years of experience providing care at home services within the home. Several other members of the office management team have also been with Bluebird Care (Welwyn & Hatfield) for several years too so they have a well established, experienced and committed team.
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Care Provided by Bluebird Care Welwyn & Hatfield

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.27 – £42.73
  • Weekly Live-in Care Fees: £1639 – £1919

These prices are only a guideline, please contact Bluebird Care Welwyn & Hatfield to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Ellen Bennett (Manager)

Bluebird Care Welwyn & Hatfield Reviews (52)

9.9

Bluebird Care Welwyn & Hatfield has a Review Score of 9.9 (9.944) out of 10, based on 12 reviews in the last 2 years.
Over all time Bluebird Care Welwyn & Hatfield has 52 reviews.

Overall Experience
  • 50
  • 2
  • 0
  • 0
  • 0
Date Published
  • 52
  • 3
  • 7
  • 12
  • 40
Reviewer Connection to Bluebird Care Welwyn & Hatfield
  • 23
  • 11
  • 7
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 52, showing 41-52
Review from J J (Daughter of Client) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We covered all areas of mums care extremely happy with the service provided.
Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a wonderful review.
It is always great to hear such positive feedback from the family members of the people we care for.
We will be sure to let the team of carers who care for your mum how happy you are with the care and service overall.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemary B (Client) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very obliging and kind and it has been a pleasure to have them in our home.
Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a wonderful review. We will be sure to share your positive feedback with the team of carers who support you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter G (Client) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring service. Treated with dignity at all times.
Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time out from your day to leave us such a lovely review. It is wonderful to hear your feedback and we are really pleased to hear you feel the care you receive is excellent.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark H (Client) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They're all good company and have been very kind and helpful.
Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us such a positive review. We are always happy to such wonderful feedback from somebody we care for in their own home. I will be sure to let the team of carers who support you know how pleased you are with the level of care you are receiving.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C S (Daughter of Client) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff that comes to my home to look after my dad have been so caring and have cared for my dad like I would. Thank you Bluebird Care.
Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us a review. It is always great to hear such positive feedback from family members. I will be sure to let the team know how pleased you are with the care your dad is receiving from us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie O (Mother of Client) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are friendly and efficient in everything they do.
Reply from Louise, Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for taking the time to leave us a such a wonderful review. It is always great to hear such positive feedback from a family member of somebody we care for. We will be sure to share your comments with the team and will let them all know how friendly and efficient you said they all are.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R S (Client) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't be better. They help me with everything.
Reply from Louise, Care Manager at Bluebird Care Welwyn & Hatfield

Thank you for taking the time to leave us such a lovely review. We are really pleased to hear how happy you are with your care.


We will be sure to share your positive feedback with the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Client) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service. Carers are very helpful and consistent.
Reply from Louise at Bluebird Care Welwyn & Hatfield

Thank you for taking the time to leave us a review and praising our care at home service. We are really pleased you find our Carers very helpful. We know they will be really pleased to hear it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A M (Client) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very friendly, kind and comforting. Very relaxed with them coming into my home. No problems at all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A S (Son of Client) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All your staff are first class.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A B (Daughter of Client) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the overall service given. The carers are very professional, friendly and caring. We are very pleased.
Reply from Louise at Bluebird Care Welwyn & Hatfield

Thank you very much for taking the time to write a review about us. It really means a lot to us, as our team are passionate about providing the highest quality care at home possible and it is great to hear from family members who are very pleased with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P J (Daughter of Client) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we have been very pleased with the care given to my father. He is happy which is the main thing. Some carers are more thorough than others. Some will go beyond what is asked whereas others will do what is needed and that is it. If issues are brought to my attention, when the office is told,
it is dealt with.
Reply from Louise at Bluebird Care Welwyn & Hatfield

Thank you for taking the time to review our service. It's great to hear that you are very pleased with the care we provide for your father and that you have recognised some of the girls for going beyond the call of duty. We are passionate about providing the highest quality care possible and will share this feedback with our whole team so that they know what a good job they are doing.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Bluebird Care Welwyn & Hatfield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Bluebird Care Welwyn & Hatfield is calculated as follows: ( (68 Excellents x 5) + (4 Goods x 4) ) ÷ 72 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Welwyn & Hatfield is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report Response by Bluebird Care Welwyn & Hatfield to this inspection report

We were really pleased to be one of the first care at home providers in Welwyn Hatfield to be rated OUTSTANDING at being responsive in meeting the care needs of the people we support in the community.

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Awards / Recognitions (7)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Welwyn & Hatfield to verify any information. View our terms and conditions. Bluebird Care Welwyn & Hatfield has an Enhanced Service - more info.