Bluebird Care Welwyn & Hatfield

Marquess House, 35 Salisbury Square, Hatfield AL9 5AF
Review Us
9.9 52 Reviews
  • Bluebird Care Welwyn & Hatfield, Hatfield
Bluebird Care (Welwyn & Hatfield) has been providing regulated care service since 2013.

Bluebird Care (Welwyn & Hatfield) supports adults of all ages with a variety of care needs such as personal care, cooking meals, medication support, house cleaning, shopping, escorting people doctors appointments and/or other social activities.

The areas they support people include all postal towns within Welwyn Hatfield District, Broxbourne, Hoddesdon, Cheshunt, Cuffley, Welham Green and surrounding areas.

The registered manager has been with the service for over 6 years and has many years of experience providing care at home services within the home. Several other members of the office management team have also been with Bluebird Care (Welwyn & Hatfield) for several years too so they have a well established, experienced and committed team.

Show Bluebird Care Welwyn & Hatfield on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Good to Know

Group/Owner

Person in charge

  • Ellen Bennett (Manager)

Bluebird Care Welwyn & Hatfield Reviews (52)

Total of 52, showing 1-20
9.9

Bluebird Care Welwyn & Hatfield has a Review Score of 9.9 (9.939) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Welwyn & Hatfield has 52 reviews.

Overall Experience

  • 50
  • 2
  • 0
  • 0
  • 0

Date Published

52
5
8
11
41

Review from D R (Daughter of Client) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been having support from Bluebird Care for quite a long time, just one hour a week, to help her with tasks such as ironing, hoovering, changing bed linen etc. She enjoyed their company, and found the girls pleasant and easy company to chat to, and looked forward to their visits. When she
was taken ill, however, they were exceptional. They willingly stayed with her, looking after her, offering reassurance, and liaising with medical teams and family. They later attended her funeral. Truly above and beyond.

Reply from Helen Rason, deputy manager at Bluebird Care Welwyn & Hatfield

We would like to say it was our pleasure to look after your mum. She was so independent but her stories were amazing. She will be greatly missed by all of us . Thank you for the lovely words

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Niece of Client) published on 29 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue bird team have liaised with us as a family regarding our relative.
They have stepped up with care at short notice when requested and kept us up to date with any changes.
Very supportive team
Thank you

Reply from Helen Rason, deputy manager at Bluebird Care Welwyn & Hatfield

Thank you for the amazing review. We are always pleased to accommodate the needs of your aunt and to liaise with yourselves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are wonderful.

Reply from Helen Rason, deputy manager at Bluebird Care Welwyn & Hatfield

Thank you very much for your kind words. It is our privilege to look after you mum and support her with her care needs

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ronald G (Husband of Client) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite happy with Bluebird. What they do around the house.

Reply from Helen Rason, supervisor at Bluebird Care Welwyn & Hatfield

Thank you very much for your kind review We are happy you are pleased with our service to you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen P (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird in Hatfield are great. Often, it can be daunting to think about people coming into your home - but when you need it, you need it. Bluebird have been with my Mum for a year and it's so reassuring to know that someone is going in daily. In January, they really came through by making sure that
Mum had access to a doctor when she was ill. I came to see her but in the meantime, Bluebird were there for us. Great service.

Reply from Helen Rason, deputy manager at Bluebird Care Welwyn & Hatfield

Thank you for your kind words. Our carers do like to go above and beyond for all our customers to ensure they all receive the best care and have a fantastic experience with us. We are always here for both your mum and the family whenever you need us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alice H (Wife of Client) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time with Bluebird Care has been quite good, no complaints so far. Staff are friendly and helpful.

Reply from Helen Rason, deputy manager at Bluebird Care Welwyn & Hatfield

Thank you so much for your lovely words. We hope you remain happy with the care we are providing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Eunice S (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our children had been saying for some time that I needed help to ease the burden on their dad.
Our older son did the research and came up with Bluebird Care.
We cannot fault the service that we have received - cheerful and helpful carers, always looking for your needs.

Reply from Helen Rason, Deputy Manager at Bluebird Care Welwyn & Hatfield

Thank you for the lovely words. We are pleased you and your family our happy with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean L (Wife of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody that has been to us has been extremely helpful and jolly - wonderful.

Reply from Helen Rason, Deputy Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for the lovely words. We are happy that you are pleased with our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D M (Daughter of Client) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so happy with the care Mum receives. Mum has been so happy and content. Always taking care of her needs with care and attention. I have been more than happy.

Reply from Helen Rason, Deputy Care Manager at Bluebird Care Welwyn & Hatfield

Thank you so much for the lovely review. We are happy that your mum is happy with the care that she is receiving.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bryony A (Daughter of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and always caring. Reliable and trustworthy.
We use Bluebird Care as a 'top op' on other carers, companionship calls for Mum when I am away.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D H (Wife of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and helpful.

Reply from Helen Rason at Bluebird Care Welwyn & Hatfield

We are happy that you are experiencing care with us. Many thanks for the lovely words.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane L (Sister of Client) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird goes above and beyond and cares for my brother. I completely trust Bluebird and would recommend all their staff; they are all excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adam S (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all very nice, they often go above and beyond for me. Whenever I have a problem, even if it's not related to the care they will always help me out. They are currently helping me with moving property, due to it not being safe or suitable for myself anymore.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian E (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all the girls and the care I receive. I can't moan at the times they keep or the way they look after me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline S (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the service I receive. All the carers have been extremely nice, really willing to please, also very polite and thoughtful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen T (Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be very helpful and could not have needed more from them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian B (Son of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer comes in every morning and my mum really appreciated the assistance. There is definitely a connection between them both.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edna B (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everybody very pleasant and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diana L (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah G (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird for several months and enjoy meeting new staff. The staff pay attention to our wishes and will swap carers if we suggest a change of carer would be appreciated. I always ring and ask which Bluebird is coming so I can plan my cleaning or shopping plan. All in all, a pleasant
experience.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Bluebird Care Welwyn & Hatfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Bluebird Care Welwyn & Hatfield is calculated as follows: ( (62 Excellents x 5) + (4 Goods x 4) ) ÷ 66 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Welwyn & Hatfield is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Bluebird Care Welwyn & Hatfield to this inspection report

We were really pleased to be one of the first care at home providers in Welwyn Hatfield to be rated OUTSTANDING at being responsive in meeting the care needs of the people we support in the community.

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (7)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Bluebird Care Welwyn & Hatfield

What Type of Services does Bluebird Care Welwyn & Hatfield offer?

Bluebird Care Welwyn & Hatfield offers Home Care.

How many Carers does Bluebird Care Welwyn & Hatfield employ?

Bluebird Care Welwyn & Hatfield employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Welwyn & Hatfield to verify any information. View our terms and conditions. Bluebird Care Welwyn & Hatfield has an Enhanced Service - more info.