Caremark Solihull

I was prompted to give this feedback following our annual review where we acknowledged how well this first year had gone and agreed the adjustments to my father's care needs which have now all been implemented.

My father has been visited by Caremark for about a year. From the very first meeting it has been a very positive relationship. My father was reluctant to receive help but from the start he was reassured that they were there to help him stay independent. The staff are always friendly and helpful. I've had efficient and helpful responses whenever I've needed to contact the office, and it is really useful to be able to use the app to see how a visit went. So pleased to have found Caremark for my dad's sake, and for my peace of mind as I live a distance away. Thank you.

We have used Caremark for over 6 months now, we have found them to be extremely helpful, my dad is very happy with the quality of the cleaning and how friendly the cleaner is. He was very sceptical at first, however he is extremely happy.great job

My mother was initially reluctant to accept help from anyone other than me, but, after 11 years of caring for Mom on my own, I recognised that I needed some outside help to continue. From the start, Caremark staff have listened to me and provided the care I've requested in a professional and caring manor. Mom is treated with dignity, respect and encouraged to be as independent as possible (this is important to us). Carers ensure Mom takes medication. They ensure she is safe showing and getting ready for the day, assessing her needs on a daily basis and stepping in to help as required. Chloe has been brilliant in replying to any queries in a timely manor. I regularly bump into Herkesh when he is volunteering within community groups; a genuine, caring man. Caremark have enabled me to support me in caring for Mom in her own home. I highly recommend them.

My friend has had amazing support to set up her care package and her carer provided great support during her calls. Would highly recommend with polite and friendly staff supporting you every step of the way.

It's that feeling of guilt that slowly comes over you when you finally allow yourself to recognise that you cannot continue to spin a million different plates in your own life and for the life of your loved one. That point where trying to survive through burnout, remain compassionate and patient, try to keep filling your own cup too, is no longer sustainable. When you've tried so many avenues, agencies, and family rotas to keep things afloat, having had yours and your loved ones trust broken by people who promised to care. It's the needing to have eyes in the back of head whilst you're at work, or on maybe even on that holiday you've been dreading taking. Well introducing Caremark, the cliche heroes that you dream of. The sigh of relief when a problem is seen, done, sorted before you've even had time to listen to the voicemail. The personal, yet boundaried and respectful approach they take to their work at all levels. Their consistency that finally allows you to breathe.

A few years ago similar support for another relative was provided by another agency and our experience with Caremark has been very significantly better.

My mother passed away 19th June . She had been looked after by Caremark since January 2023. I can't thank them enough!they had to deal with my constant nagging about my particularities as my mum was my world ! They were amazing ! Supported me constantly! Amazing amazing carers ! They were so good with mum ! I can't individually say anyone as they were all just so good ! I loved the way the company monitored to make sure carers were doing everything right ! One call and they listened and actioned ! I can honestly say , I recommend them fully ! Thankyou so much from the bottom of my heart for all the carers and the care coordinator should be mentioned for being so patient with me !

This is the third company i have had dealings with, for my son, and they are by far the best! They are always helpful, the staff go above and beyond to provide the care needed.......the carers are always there to provide whatever care my son needs. I am more than happy with the company.

We have only needed this service recently, but grateful that it is available. One or two teething problems, but the response to any requests has been positive. Personal care is excellent. Time keeping has been difficult due to bad weather and road problems, snow, ice, traffic, trust it will be better when spring arrives. So good to know that my husband is being well looked after if I need to be out. Carers are friendly and respond well to us both.

Unfortunately Mum became ill and recently passed away. Throughout this time Caremark took time to send their best wishes to my mum which I know brought happiness that she was not forgotten.

I write this review with the utmost honesty and sincerity and strongly advise you do not employ this care provider. Our experience with this company proved the management is false, unprofessional and really does not care. They may fool you while attaining your custom but in time their true colours will show. They caused my elderly parents extreme stress which impacted their mental health with their lies and lack of professionalism. Sadly the only thing they really care about is money. They are extremely false, you will sense the falseness when you meet them but do not make the mistake of giving them the benefit of the doubt as with time you will question the care of your loved ones. Some but not all of the carers were wonderful but due to the poor management, there is no way I could not write this review to warn others.

Caremark has been fantastic. I have been using their service for a year now and they have helped enable me so I can enjoy being at home with my family and build my strength and independence. I had fractures a month before my son was born and was bed-bound in my lounge. The carers have always been extremely kind and caring and have always put me at ease. Everyone is approachable and supportive. I would definitely recommend their service to others. I love how personal the service is and how I can talk to management easily. Thank you.

We had received extremely poor home care service from another provider. So was apprehensive about starting with a new one. However, we couldn’t have been more wrong. From the director of the company down, there is a clear ethos of care for their clients. We were never let down and are happy to prompt this wonderful care organisation.

I have been with Caremark for four years, we did go through a not-so-good patch for a while last year due to staff leaving who had been with Caremark for some time but I am pleased to say the last twelve months have been a good improvement and having a member of staff, in particular, in the office doing the coordinating has made things more consistent again. All the carers are very pleasant and helpful and the times of visits are on time again. Well done everyone and a special thanks to the carers who do my morning calls when the hard work is done.

With sincere thanks.

I have been a Caremark client for just over six years. All the carers are very kind and meet my care requirements perfectly. They visit at a time which is appropriate and perform all the tasks in an efficient manner. For example, setting up my tea maker and making me a sandwich for the following day. I have built up a good rapport with all the Caremark staff and look forward to many more years working with them.

I am so thankful to the staff at Caremark for looking after my mum so well. I have the best carers who pay attention to detail and converse in her home language. Everything is well-maintained and left tidy. My mum is happy with her care and looks forward to seeing her carers. The management team are brilliant, always willing to help and keep in touch with any updates. A very professional yet personal service.

I am very happy with the help I receive from Caremark. The staff are all keen to help with personal care and housekeeping in hoovering and washing floors. Today I had my hair washed.

Very good service and personnel.