Caremark Solihull

1st Floor, 221 Stratford Road, Shirley, Solihull B90 3AH
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8.8 25 Reviews
  • Caremark Solihull, Solihull
Caremark Solihull is a trustworthy care company which provides care to local vulnerable people. They have a passion to support clients to live independently in their own homes by offering a unique experience moulded around their comfort.

Their Beliefs, their way of thinking when providing care is very simple. It has never changed, will never change and it resonates through everything they do. Caremark believes that their customers are the most important people for their business, their care and support workers are the most important people in their business, and a socially responsible business is of utmost importance for everyone.

They provide essential support to the vulnerable people in society and so, the quality of care and comfort provided by Caremark's services will be high and assured, creating a loving and caring environment. Caremark Solihull has the end goal of wanting to help individuals find their independence, living in the comfort of their own homes and encouraging people to be comfortable and trust Caremark's carers to help care for loved ones.

Caremark has experience looking after all kinds of people, from young and old, injured and ill, to those with physical and mental challenges, as well as the loved ones of carers in need of a respite break.

In fact, this goes for anyone who would benefit from help with things like: Personal Care Light Domestic Tasks Medication assistance Companionship Shopping calls Assistance with meals Help with accessing the community or attending events Live in care Overnight care as well as a host of other services that make life easier and help to maintain health, or speed up recovery.

You will receive regular social care visits and services to suit your personal needs from 30 minutes of care through to 24 hour live-in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children (0-18)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £25.65

Concessions are available for longer care visits.

These prices are only a guideline, please contact Caremark Solihull to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sonjha Young (Registered Care Manager)

Caremark Solihull Reviews (25)

Total of 25, showing 21-25
8.8

Caremark Solihull has a Review Score of 8.8 (8.833) out of 10, based on 6 reviews in the last 2 years. Over all time Caremark Solihull has 25 reviews.

Overall Experience

  • 21
  • 3
  • 0
  • 0
  • 1

Date Published

25
2
4
6
19

Review from M H (Client) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are a great team, helpful and genuinely care.

Reply from Herkesh Malhi, Manager at Caremark Solihull

It's a pleasure to help you, you are always so happy and delightful. Thank you for your kind words.

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Management

Treated with Dignity

Value for Money

Review from Rose C (Daughter of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For anyone looking for a reliable friendly care agency with exceptional, professional and devoted staff look no further. Their expertise and kindness shown whilst caring for my mother has gone above and beyond, and believe me after having experiences with numerous other care agencies, these cannot be
beaten. The girls are like family members (and have become that close), and the manager is very approachable and more than willing to answer any queries or worries you may have which goes a long way to ensure your confidence and trust. Do I recommend? 100%.

Reply from Herkesh Malhi, Manager at Caremark Solihull

We are thrilled to hear that you are happy with the care we provide for Mum. Thank you very much for your kind words. At Caremark Solihull we take pride in the support we provide our clients and family, it's always pleasant to receive good feedback. Thank you once again.

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Review from Michelle P (Daughter of Client) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been receiving home care following a fall where she broke her hip. It is the first time she has not been able to do things for herself and was wary about having people in her home. She feels comfortable with the carers from Caremark and any issues she has had have been quickly resolved.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you very much, we take pride to ensure our support is always personal. It's also nice to hear mum is comfortable with our carers and it's a pleasure to be able to help.

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Review from Ian W (Son of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is no doubt in my mind that the overall quality of care that my father is currently receiving is the best I have seen. All the carers that regularly visit him have a friendly, professional attitude and appear genuinely concerned for his well being.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you for your touching words, it's nice to know that you are happy with the care and support we are giving your dad. It's always a pleasure to help support dad.

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Review from Caroline A (Niece of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Solihull has provided exemplary service to my uncle over the last 18 months in assisting with his care and wellbeing.
His carers go beyond the call of duty in ensuring his every need is met.

Reply from Herkesh Malhi, Manager at Caremark Solihull

We are truly humbled by such a lovely review. Thank you so much for taking the time to write such kind words about our amazing team. We are so happy to be supporting your uncle, he's an amazing person and so rewarding to see the progress he is making with the support of our Care and Support Workers.

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Current Review Score: 8.8 (8.833)

Overview of Review Score

The Review Score of 8.8 (8.833) out of 10 for Caremark Solihull is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Caremark Solihull is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 36 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Solihull is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (5)

Meet the Team (3)

Sonjha

Sonjha Young

Job Title: Registered Care Manager

Joined: 2021

Sonjha has worked within Health and Social Care for 7 years and has been a Carer, Care Coordinator and Registered Care Manager. Sonjha said, “I have always found it very rewarding to work in social care and always maintain a constant focus on high-quality care delivery and customer service.


Sonjha has completed her level 2 QCF in Health and Social Care, level 5 QCF in Leadership and Management, Level 2 in The Principles of Dementia Care and many other distance learning courses to further her skills and knowledge in the health and social care sector. As well as a trained trainer in Medication Administration, Dementia, End of Life, Moving and Handling of people, Safeguarding Adults, Basic Life Support and CPR as well as being a Mental Health First Aider.


Sonjha is confident that she can bring her skills, knowledge and experience gained over the years together with her passion for high-quality care and support to the forefront of the business to help Caremark Solihull strive to become the provider of choice within the Solihull borough.

Herkesh

Herkesh Malhi

Job Title: Managing Director

Joined: 2018

Herkesh understands care needs to be tailored to you. He will take the time to understand your needs and work with you to deliver your home care.
The Caremark team enjoy what they do because it makes a difference to people’s lives and are proud of what we’re achieving.


They aim to be your carer of choice based on referrals, testimonials and demonstrated care.

Chloe

Chloe

Job Title: Care Coordinator

Joined: 2022

Chloe joined Caremark as a Care Assistant in early 2022 before progressing to the role of Care Coordinator. Chloe has built positive working relationships with both customers and her colleagues and feels that this aids her in having greater understanding of customer needs and what works best for them, as well as her colleagues, in order to continue delivering a high quality standard of care.

Chloe has completed her level 3 QCF in Health and Social Care to further progress in her role and is determined to use this knowledge to support the business in maintaining effective support to individuals and make a difference!

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Solihull to verify any information. View our terms and conditions. Caremark Solihull has an Enhanced Service - more info.