All the carers are wonderful and treat Mum, who is 92, with dignity and respectS H(Daughter of Client/Service User)

The manager and the team are wonderful, so friendly, genuinely caring and professionalLydia F(Granddaughter of Client/Service User)


All the carers are wonderful and treat Mum, who is 92, with dignity and respectS H(Daughter of Client/Service User)

The manager and the team are wonderful, so friendly, genuinely caring and professionalLydia F(Granddaughter of Client/Service User)


Flexicare at Home delivers exceptional, personalised care, enabling individuals to remain in the comfort, dignity, and familiarity of their own home.
The service is built on the belief that truly outstanding care goes beyond practical support. It is about understanding the whole person - their preferences, routines, and what matters most to them - while providing reassurance and continuity for their families. Every relationship is nurtured with warmth, discretion, and genuine...
Care Provided by Flexicare At Home (Wakefield to Mirfield)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £32.25 - £34.95
- Weekly Live-in Care Fees: from £1,960
Fees dependent on location, complexity of needs and duration. Please phone to find out more.
Contact Flexicare At Home (Wakefield to Mirfield) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Owner
- Flexicare At Home
- Private Owned
Person in charge
- Ann Whaley (Care Director / Registered Manager)
Flexicare At Home (Wakefield to Mirfield) Reviews (52)
Flexicare At Home (Wakefield to Mirfield) has a Review Score of 9.9 (9.861) out of 10, based on 28 reviews in the last 2 years.
Over all time Flexicare At Home (Wakefield to Mirfield) has 52 reviews.
Independence. We have been particularly grateful this month as she has had a few medical issues which needed sorting . The carers help, assistance and communication has been invaluable .
We are delighted to hear that your mother is happy with the care and support she receives. Maintaining independence is so important, and it is wonderful to know that our carers have been able to provide the encouragement, support, and reassurance that...
Flexicare have looked after our friend since January 2026 after he was released from a 2 week stay in hospital. One of the conditions of his discharge was that due to ongoing issues (mild dementia), he either went into a care home or had carers coming in to his home. We chose Flexicare after a paramedic who attended when he was admitted into hospital recommended Flexicare as she had personal experience of the company and highly recommended them. From day 1 Flexicare have been like a breath of fresh air. The carers are lovely and he has really accepted them after years of refusing help. They dispense his meds ( which are now kept in a locked box), do his cleaning, washing and ironing. Flexicare have taken a massive load off my shoulders. My husband and I have been loooking after our friend for 15 years, and we can now spend time with our grandchildren, and even go on holiday in the knowledge that he is safe and looked after. We are so grateful for their help.
We are incredibly grateful for the trust you have placed in us to support your friend. Knowing that he has welcomed our carers into his home and accepted the support he needs is especially rewarding, and we are delighted...
He can be very tricky some days,but we are always kept upto date on his care. And if we need to call the office,they are always happy to help,and nothing is a problem.
The carers are really lovely, and dad seems to have really taken to them all. Our previous care company weren't anything like these ladies. They have so much support,and nothing is an issue. They talk to him in a certain way,which is hard when they have Dementia . But he's doing well.
Dad recently had a fall,and we were told straight away. The carer did everything she could,and went above and beyond to support him.
The company are so good,ive recommend them to few of my friends who need carers for family members. Nothing is a problem. They will help whenever possible.
We are very grateful .
We understand how important it is to provide not only high-quality care, but also reassurance and communication for families, so we are...
Staff and carers willing to please and accommodate any requests. Carers are caring, efficient and friendly.
I appreciate the weekly rota that informs me of the carers and times allotted- most useful.
I have no hesitation in recommending Flexicare at Home.
It means a great deal to know that our carers and office team have been able to provide support that is caring, efficient, and responsive...
Dad, has benefitted hugely from Flexicare since coming home from hospital ealrier this year. The staff are friendly, patient and supportive and he looks forward to their visits and enjoys his conversations with the different carers on a daily basis. For the family they provide reliable, professional and responsive support to addtional requests and any health concerns, which means we have the confidence that he is well cared for when we can not be there.
It means a great deal to know that he enjoys the visits and conversations with the team,...
We have the pleasure of using Flexicare at home care for a number of years.The complex services this year and past years are of an excellent standard we require for my Sons physical and mental requirements.
Thank you for your continued trust and support over the years. We are delighted to hear that the care and complex support provided has continued to meet your son's physical and mental health needs to such a high standard. Our team is committed to delivering compassionate, person-centred care, and...
The staff provide an excellent level of care. The carers are friendly and engaging whilst remaining professional. The carers are dedicated to the caring role and at times go that extra mile.
The difference the support has made to mum's quality of life has been extremely valuable.
I would highly recommend.
Thank you for your lovely feedback and recommendation. We are so pleased to hear that the support provided has made such a positive difference to your mum's quality of life. Our team takes great pride in delivering compassionate, professional care and it means so much to know their dedication and willingness to go the extra mile has been recognised. We truly appreciate your kind words and support.
Flexicare has never let us down in the six years of care provided. All the staff we have encountered have been professional, caring and kind and they have all made a real effort to engage with their client. We could not have been happier with the care provided.
Thank you so much for your kind words and continued trust over the past six years. It means a great deal to us to hear that our team has provided professional, caring and compassionate support throughout. Building meaningful relationships with the people we care for is at the heart of what we do,...
FLEXICARE are an amazing family and team of carers. 100% supportive. Would thoroughly recommend their services. I cannot praise them enough. A5 star service. Thank you.
We are delighted to hear how happy and comfortable your mum is with her carers. Building trusting relationships, companionship, and providing genuine support are such important...
Mum absolutely loves the service she is getting from Flexicare. The ladies that come are all fabulous. Mum is very at ease and when I'm there at the same time I can always hear laughter coming from the bedroom or bathroom. It gives our family great confidence and comfort that mum is being looked after very well. I would definitely recommend this service.
We are delighted to hear how happy and comfortable your mum is with the care and support she receives. Knowing that the carers bring not only reassurance and support, but also laughter and...
I have nothing but praise & thanks for this excellent, outstanding care provider, which extends from the management team & office staff to all the carers. Flexicare at Home have provided care for my mum for several years now. They are a very professional, flexible & responsive care company who have always listened and acknowledged any concerns I may have about Mum who has mixed dementia and mobility problems. On more than one occasion when Mum has been very unwell and required extra care whether a 2nd carer or additional visits they have always met Mum's care needs. Mum loves the carers who visit who often go over and above which means the family can trust that Mum is receiving the best possible care. It is notable that the carers receive training to a high standard which is reflected in the care provided & the regular audits & most importantly Mum's approval. Communication is excellent and I recommend Flexicare at home to anyone looking for one of the best care providers in the area.
Thank you so much for taking the time to share such kind and thoughtful feedback-it really does mean a great deal to all of us.
It has been a privilege to support your mum over the years, and we're so pleased to hear how happy she is with her carers. Knowing that she feels comfortable, well...
Despite her complex care package, the team consistently went above and beyond to support her. Their dedication, consistency, and genuine care stood out every day.
They not only provided exceptional care for my mum but also gave me peace of mind during a very difficult time.
I will truly miss the carers who became such an important part of our lives. I would highly recommend Flexicare to anyone needing reliable and compassionate support.
Thank you to Ann and the entire team. I am forever grateful for your kindness and care.
Thank you so much for your beautiful words-they truly mean more than we can say. We are so deeply sorry for the loss of your mum, and do miss her dearly.
It was an absolute privilege to support her over the past eight years. She was such a special lady, and it meant a great deal to all of us to...
My son has been with Flexicare ever since his care started well over 15 years ago after they were recommended to us and we have never felt the need to look elsewhere. What started out as care for a few hours a day for 5 days a week has now become a 7 day care and companionship package. When it comes to the care side of the package the staff have always been well trained, caring and attentive to my sons needs. The companionship received is tuned to my sons wishes and at times will challenge him to come out of his comfort zone which is needed to help cope with his anxiety issues.. I have always found everyone in this organisation to be fully tuned into my my sons requirements and my wishes from the top to the bottom of this company.
It means a great deal to us to have supported your son over such a long period of time, and we're truly grateful for the trust you've placed in Flexicare over the years. Seeing his care evolve from a few hours a day to a full weekly...
I cannot recommend Flexicare highly enough. I changed care companies to Flexicare in January 2026 for my mother and so glad I did. The carers are absolutely amazing with my Mum. I cannot praise them all enough and I am so grateful they are looking after her. They treat her with such respect, care and love and I am blown away with the quality of care. I have just had a holiday and in addition to the 4 visits a day, I implemented overnight care. This was the 1st holiday in 2 years that I could relax and know Mum was safe and cared for. The carers that attend Mum are consistent which is so important due to her having dementia and she has become very close to them and looks forward to their visits. The communication from the office is second to none and I am informed of any concerns immediately. I appreciate everything Flexicare have done and can only describe them as exceptional.
It truly means a great deal to all of us to hear how happy you are with the care your mum is receiving. Our team work very hard to provide compassionate, respectful, and person-centred support, so it's wonderful to know this has made such a...
Well-trained & conscientious staff means that Mum looks forward to her visits as she enjoys their company. Regular care package assessments and reviews have meant that Mum has had the best care available with no interruption.
There is always someone we can speak to about any issues that may crop up, and when they do, they are listened to & acted upon immediately.
All in all, it's very easy to recommend Flexicare!
5* Company with a 5* Service.
We feel privileged to have been part of your mum's journey over the years, and it's wonderful to hear how much she enjoys the visits and the company of our team. Knowing that she feels comfortable,...
Mum enjoys the activities her carers do with her (like jigsaws and baking) and whilst she struggles to remember who everyone is, she is always pleased to see them.
Thank you all for bringing so caring.
We're so pleased that she enjoys the time spent together, and I know the carers genuinely enjoy her company too - moments like jigsaws and baking...
I cannot express how highly I rate Flexicare. The care team were amazing. There was nothing they would not do for my wife and me in her final days. .Often my wife would refuse my help with medication or personal care but every member of staff had the knack of knowing exactly how to cajole her into cooperating and even get a cheeky response. If an extra carer was needed, they would be there in a few minutes. I cannot thank the whole team enough. I would recommend Flexicare to anyone.
It was a privilege to support both your wife and yourself during such an important and emotional time. Your wife was a joy to care for, and it was clear to us all how much love and dedication...
2yr 3mth 19dy in total. Experiencing problems after a few months. Always told they would look into things but never do. Slowly took way all the promises they made. Care office was a big problem (not all the staff but a few) nobody took me serious, told I was mentally ill constantly they think Autism is mental illness its not at all. Carers willing for Autism training but told to read a book. Routine and consistency was the main importance, but constantly broken and my needs were unmet. Caused severe distress but always promised better. Asked for healthier foods but it wouldn't be followed so expensive fruit was left to decompose constantly so i stopped. Past few months, care manager kept phoning OOH/OC to tell me she had studied my meds said not to be used etc. Care office refused blue inhaler so i had to get ambulance. The One star is for the carers you know who you are. Always remember to check on you loved ones regularly. Always be sure on essential training as it can be a lifesaver
Our records, including Electronic Call Monitoring and...
I can't recommend Flexicare highly enough! They provided care for my mother for twelve years, starting as a twice-daily visit, progressing to full care and, ultimately, the end of life phase when, suddenly, round-the-clock care was needed. This was achieved seamlessly, removing the worries I had about Mum's welfare.
The carers were uniformly sensitive and supportive to Mum, always providing full shifts and often going over the allotted hours and all of the team of carers and office staff were patient and empathetic towards us both.
On a personal note, I will not forget the guard of honour formed by twelve carers at Mum's funeral, and the subsequent help offered to the family.
Caring for your mum over so many years was a real privilege. She was adored by her carers and by the wider team, and she will always hold a very special place in our hearts....
Flexicare initially provided care for my mum but when my Dad's care needs increased they were quickly able to provide support for him as well, meaning that they were able to stay in the family home. When my mum died the team supported my dad and were able to increase their visits to make sure that he was coping which was very reassuring for us as we live away. We knew he was being well looked after. Sadly my dad's condition deteriorated resulting in a hospital admission and we had to face the prospect of providing end of life care. After a phone call to the Flexicare office we were able to arrange for him to be discharged home and the team provided the most amazing compassionate care we could ever have wished for him, in his own home.
Thank you so much for taking the time to leave such a heartfelt review. It was a real privilege to provide care and support to both your mother and father. At Flexicare at Home, we are committed to delivering the highest standards of care, and we're truly pleased to hear that your experience...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 October 2019- Caring Outstanding
- Effective Outstanding
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (4)
- Posted: Wednesday 22 Apr 202621st April 2026 Client Survey Report – Summary of Findings The results of the most recent client survey indicate a consistently high level of satisfaction across all areas of service...
- Posted: Thursday 13 Mar 2025On 25th February 2025, care providers from across the country united in protest at the Government's lack of action tackling the social care crisis. After the protest ended, several providers...
- Posted: Wednesday 12 Mar 2025Flexicare at Home's directors were proud to support "providersunite" and attend the peaceful protest march to Westminster on 25th February 2025 in support of more social care funding. Social care...
Awards / Recognitions (6)
- Recipient: Flexicare At Home (Wakefield to Mirfield)Date: Friday 07 Mar 2025
- Recipient: Flexicare At Home (Wakefield to Mirfield)Date: Friday 07 Mar 2025
- Recipient: Flexicare At Home (Wakefield to Mirfield)Date: Wednesday 31 May 2023
Meet the Team (10)
Hello, I am Kevin.
I am passionate about ensuring people receive the highest quality care and support. As Managing Director, I oversee the day-to-day running of the business while also leading on the development of new opportunities and strategic partnerships. My focus is on creating more holistic, person-centred care packages that truly meet the needs of those we support.
I am committed to continually improving individuals’ well-being and peace of mind by broadening access to services and developing new ventures that complement the care we provide in people’s own homes. A key priority for me is creating more community-based opportunities that enhance quality of life and help reduce loneliness.
I studied Business Management at the University of Leeds and hold a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services.
Outside of work, I enjoy spending time with my young family and friends, as well as swimming, travelling, and supporting Leeds United.
Hello, I am Ann.
I have been involved in social care from a young age, volunteering across a variety of settings since my teenage years. This early experience inspired me to make a significant career change, leaving behind a successful 29-year career in business and IT management to pursue a new path in health and social care.
To support this transition, I completed a Psychology Honours degree along with postgraduate studies at the University of Leeds, and I also hold a Level 7 Diploma in Management & Leadership in Health & Social Care and Children and Young People’s Services.
I am passionate about delivering holistic care, with a strong focus on emotional and psychological well-being alongside physical health, and I have a keen interest in the use of assisted technologies. Supporting families and loved ones who act as primary carers is also very important to me.
My research interests include approaches to maintaining emotional well-being, dementia care, and nutrition in later life.
I strongly believe in promoting self-development within the workforce and am committed to supporting learning and training opportunities for all staff.
I have been married since 1978 and have two sons and three grandchildren. In my spare time, I enjoy spending time with my family, walking, reading, and visiting my extended family in Ireland.
Hello, I am Kim.
After university, I began my career in IT, working my way up to Technical Director at a successful software house over a period of 10 years. I then went on to work as an independent consultant for a major global bank for over 15 years, gaining a wide range of experience while always focusing on delivering a high level of service.
As Flexicare at Home grew, I joined the business in 2012 as Finance and IT Director to support the company in these areas. Today, I continue to be involved on a part-time basis, looking after the financial side of the business and helping to ensure everything runs smoothly behind the scenes.
Being part of a family-run business is something I value greatly, and I take pride in supporting the team to ensure we can continue delivering reliable, high-quality care to the people we serve.
Outside of work, I enjoy daily walks around Mirfield as well as spending time on the golf course.
Hello, I’m Lindsey.
I began my career in childcare as a nursery nurse and went on to qualify as a SENCO, developing a strong foundation in supporting children with additional needs. I later moved into a home care role, providing specialist support for children with complex clinical needs in their own homes. Through my commitment and experience, I progressed into management and became a Registered Manager, overseeing 32 children’s care packages.
Following the sale of that business, I moved into adult services as a Registered Manager for a domiciliary care provider covering Leeds and Barnsley. In this role, I managed two offices and continued to build on my leadership skills, drawing on my experience across both children’s and adult community care settings.
This journey naturally led me to my current role as Operations Manager at Flexicare at Home, where I’m passionate about delivering high-quality, safe, and truly person-centred care.
I hold a Level 5 Advanced Diploma in Leadership and Management, a Level 4 qualification in Safeguarding, as well as childcare and SENCO qualifications, all of which underpin my approach to delivering effective and compassionate care.
Outside of work, I’m married with two sons, and together with my husband, we run a busy household that also includes two dogs and two cats. I really value my downtime with family, spending time outdoors, walking, mountain biking with the kids, and enjoying football. Sundays, especially, are all about football, where you’ll often find me on the sidelines cheering on my son.
Hello, I’m Michelle, and I have been providing compassionate, attentive care to my clients since 2019 after completing an intense Access to Higher Education Diploma for Healthcare Professionals. Building trusting relationships is at the heart of everything I do, and I take great pride in offering a warm, supportive approach while helping to enhance the well-being of those I care for.
I’ve been fortunate to grow with the Flexicare team over the years, starting as a Care Assistant, progressing to Community Team Leader, and now working as one of the Care Coordinators. It’s been a rewarding journey, and one that reflects my passion for delivering high-quality care.
In my current role, I support the smooth running of the service through care coordination, rota management, and assisting with HR functions. I enjoy being able to support both our clients and our team, and I always aim to approach my work with care, attention to detail, and understanding.
I’m proud to be part of a team that truly values both its clients and its staff.
Hello,
My name is Karla, and I am happy to be one of the three Care Coordinators at Flexicare at Home and a member of a strong Management Team.
I began my career in education, supporting children with complex needs and disabilities. This role provided valuable experience working alongside multidisciplinary professionals, including speech and language therapists, psychologists, behaviour specialists, and teams at Manchester Children’s Hospital. These experiences helped shape my strong commitment to delivering high-quality, person-centred care.
Following a period of travelling, I returned to the UK and, after supporting my grandmother during a decline in her health, felt inspired to transition into adult social care. Since then, I have gained extensive frontline experience, progressing to senior carer and into management roles.
Most recently, I worked in Care Quality Assurance, where I was responsible for monitoring service standards and ensuring compliance with CQC regulations, supporting the delivery of safe, effective, and well-governed care.
I have two Level 3 Diplomas: 1) Care, 2) Child Care and Education. I have certificates in teaching English as a foreign language (TEFL) and teaching English to speakers of other languages (TESOL) and a Diploma in Mindfulness.
I am delighted to be working for Flexicare at Home, a service that clearly prioritises the well-being of its service users and values a supportive team environment.
I look forward to contributing positively to the service.
Hi! I’m Eleanor. I’m originally from Leeds and have recently returned to the UK after a few years living in Australia. I love to travel and am always dreaming about my next adventure.
Professionally, I’ve built my career supporting people with complex mental health needs, alongside experience in disability and aged care. I’ve also worked in residential childcare, which really shaped my approach to person-centred support and working with a wide range of individual needs. Earlier in my career, I worked in sales, which helped me develop strong communication skills and a real passion for building meaningful relationships.
I hold a degree in Counselling and Mental Health, as well as a Level 5 qualification in Management, Coaching and Mentoring. Most recently, I worked as a Service Coordinator in Australia, leading service delivery for 60 clients with disabilities, substance misuse challenges, and complex mental health needs.
I was really drawn to Flexicare at Home not only because of its ethos—it genuinely feels like a diamond in the social care world—but also because of the varied nature of the role. I work alongside the other Care Coordinators, taking turns to support care management, HR, and rota management. Gaining experience across all three areas allows me to fully appreciate everything that goes into providing a high-quality, premium service.
Outside of work, you’ll usually find me at a yoga class, listening to music, or making plans with friends. I’m naturally outgoing, love meeting new people, and always enjoy a good laugh.
Hello, I am Gemma and have been with Flexicare at Home since 2012. I feel very proud to be part of such a supportive team. Over the years, I’ve been fortunate to receive lovely feedback from both clients and their families, often mentioning how my positive, sunny personality helps brighten their day.
I genuinely love working at Flexicare at Home, where I feel valued and supported, with a great work-life balance and pay that keeps pace with the real cost of living. I usually work the early shift, but I’m always happy to help cover late shifts when colleagues are on holiday, so our clients continue to see familiar faces they know and trust.
Being a team player is really important to me, and I enjoy working alongside such a dedicated and caring group of people.
Hello, I am Sally and have been with Flexicare at Home since 2014. Over the years, I’ve been fortunate to receive such lovely feedback from my clients and their families, often mentioning my ability to bring joy into their daily lives.
I like to think I bring a positive energy to my work—I’m rarely without a smile, and I’m known for having a bit of an infectious laugh! I truly enjoy building strong relationships, and I feel very grateful to be so well supported by both my clients and colleagues.
Being part of the care profession is something I take great pride in, and I feel lucky to do a job that means so much to me.
Hello, I am Lisa.
Those who know me will know I have a great sense of humour, along with a compassionate and caring nature. I take pride in doing things properly and always aim to deliver the best possible care.
I’m a strong team player who enjoys supporting colleagues and helping to ensure continuity of care for our clients. I am very supportive of our community carers, management, clients and their families, and bring a wealth of knowledge and experience to my role.
I’m also known for being flexible with my rota, working both early and late shifts, and I’m always happy to step in to help cover when needed.
No matter what’s going on in life, I try to bring a smile to my work and support those around me.
Frequently Asked Questions about Flexicare At Home (Wakefield to Mirfield)
How many Carers does Flexicare At Home (Wakefield to Mirfield) employ?
Flexicare At Home (Wakefield to Mirfield) employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Flexicare At Home (Wakefield to Mirfield) to verify any information. View our terms and conditions. Flexicare At Home (Wakefield to Mirfield) has an Enhanced Service - more info.