Flexicare At Home (Wakefield to Mirfield)

2yr 3mth 19dy in total. Experiencing problems after a few months. Always told they would look into things but never do. Slowly took way all the promises they made. Care office was a big problem (not all the staff but a few) nobody took me serious, told I was mentally ill constantly they think Autism is mental illness its not at all. Carers willing for Autism training but told to read a book. Routine and consistency was the main importance, but constantly broken and my needs were unmet. Caused severe distress but always promised better. Asked for healthier foods but it wouldn't be followed so expensive fruit was left to decompose constantly so i stopped. Past few months, care manager kept phoning OOH/OC to tell me she had studied my meds said not to be used etc. Care office refused blue inhaler so i had to get ambulance. The One star is for the carers you know who you are. Always remember to check on you loved ones regularly. Always be sure on essential training as it can be a lifesaver

I can't recommend Flexicare highly enough! They provided care for my mother for twelve years, starting as a twice-daily visit, progressing to full care and, ultimately, the end of life phase when, suddenly, round-the-clock care was needed. This was achieved seamlessly, removing the worries I had about Mum's welfare.

The carers were uniformly sensitive and supportive to Mum, always providing full shifts and often going over the allotted hours and all of the team of carers and office staff were patient and empathetic towards us both.

On a personal note, I will not forget the guard of honour formed by twelve carers at Mum's funeral, and the subsequent help offered to the family.

Flexicare initially provided care for my mum but when my Dad's care needs increased they were quickly able to provide support for him as well, meaning that they were able to stay in the family home. When my mum died the team supported my dad and were able to increase their visits to make sure that he was coping which was very reassuring for us as we live away. We knew he was being well looked after. Sadly my dad's condition deteriorated resulting in a hospital admission and we had to face the prospect of providing end of life care. After a phone call to the Flexicare office we were able to arrange for him to be discharged home and the team provided the most amazing compassionate care we could ever have wished for him, in his own home.

Flexicare have been outstanding in the care that they provided for Mum in the last years of her life. The carers were like friends to her and often went above and beyond to look after her. It was clear that they genuinely cared.

As an organisation Flexicare have been brilliant from day one in providing flexible, caring solutions for Mum and previously for Dad, so that my sister and I had the confidence that they were being well looked after. I would recommend them without hesitation.

When Dad relocated to the area, he decided that a bit of help around the house and some daily company would be nice. Having been recommended, we reached out to Flexicare who from the start have provided a first class service. From the first visit we knew we had made the right choice. They took a genuine interest in Dad and wanted to know more about him as well as the level of support he needed. The carers who visit him are excellent. It is as simple as that. Kind and compassionate, they make a very real difference to his quality his life. Visits are well organised and the rota is agreed weekly so it is flexible around Dad's needs with extra visits an option too. The company have more recently extended their offer and there are opportunities for Dad to not only be visited at home but to attend social events run by Flexicare. In short, their name sums up what they do and I would wholeheartedly recommend them. As a family we are delighted with the care and support provided.

For over 10 years Flexicare at Home has been part of my life (since my wife developed dementia and sadly died in 2016) and my son developed healthcare problems which continue to this day. Flexicare at Home have provided care and support of outstanding quality and professionalism. Both management and staff have always been fully approachable and supportive.

The training of staff has led to a high-quality group of carers. During the last ten years I have developed a sincere and deep appreciation of all the care they have provided. Going well beyond the standard expected they have clearly provided excellent support to myself and family. The care provided over the last ten years has been at times very demanding, requiring patience, empathy and professionalism which have always been forthcoming. I have no hesitation or doubt about recommending Flexicare at Home to anyone needing care for a loved one or themselves.

I have been a service user with Flexicare at home for a number of years and would highly recommend them to anyone who needs care. All carers go above and beyond the call of duty, very kind caring and they listen to you as a person as well as attending to your caring needs. All the staff are very friendly and helpful and will do their best to sort out any problems/concerns you may have. The carers are always on time unlike other care companies that I have used in the past. Maybe not the cheapest care company but it's true what they say,you get what you pay for.

My Mum received care from Flexicare in Mirfield for the last 6 months of her life, allowing her to live comfortably and happily at home rather than in residential care, which would have been much more expensive. She loved her carers and came to regard them all as friends, even the ones who only came occasionally. I thought the cost was fairly reasonable, and the carers were all friendly and professional.

We were recommended Flexicare a number of years ago after the company we we're using fell into financial difficulty and my wife has been looked after by Flexicare ever since, all the team are very professional, friendly and courteous, my wife looks forward to seeing her carers each day, they all seem to go "the extra mile" to cater for her complex needs and make her as comfortable as possible, the office team are equally friendly and accommodating should I have the need to speak with them if I myself have any issues, I often speak very highly of the company, they do an excellent job in looking after my wife and I have the confidence and satisfaction to know I can rely on them. I have no hesitation in recommending Flexicare at Home to any potential client.

I couldn't recommend Flexicare enough and would definitely recommend them to anyone looking for home care. I had been supporting my Mom for the past few years but as her mobility deteriorates and her dementia advances it had become too much for me to manage without support. I had read some very positive reviews about the company online and I have to say that from my personal experience they are well deserved. From my first contact with the Care Manager through to the individual care professionals who visit daily, all the staff are very care focused and welling to accommodate her needs. Mom now looks forward to her visits and it allows me to send some more quality time with her again. I really appreciate that I get a weekly rota so that I can see who will be visiting and the times that they will be attending. The times are consistent and only a small team of care assistants visit which allows for continuity of care and a rapport to develop which is excellent.

When we finally needed care for my father we were unsure where to go. Luckily we chose Flexicare. I would wholeheartedly recommend Flexicare to anybody looking for care, they really do care from top to bottom of the company. Some of the carers and staff became like family and gave first-class care to my dad. The best recommendation that I can give is that if we had to make the decision again then we would 100% choose Flexicare to look after our dad or any of our family.

Dad's health declined and much to his disappointment we decided carers were needed to help us at home. Dad's carers were very kind and respectful of his needs and went above and beyond to help him mentally and physically. Dad then began to look forward to the cares coming in and helping him, and he built up a good relationship with them. Sadly dad passed away in October but the months we had carers were life-changing.

I have been with Flexicare At Home over the last four years and I wish to convey how happy I am with the company and with the care I have received. Care is always to a high, professional standard and the training they receive reflects this in the delivery of care given. The carers are kind, considerate, pleasant and good time keepers. My dignity and wishes have always been respected. I feel they understand me as a person, not just another person to care for. Eternally indebted for the day my daughter got married when the company worked with me, planning my care so the day went smoothly. The manager, management team, administrators and carers have all been very supportive. I would highly recommend this company.

Flexicare provides a weekly rota detailing who will be caring and the times that they will be making the visits, which I find very useful.

In all the time they looked after my dad and his partner, they have always gone above and beyond and taken their needs very seriously. The team were always very helpful and kept me informed of any changes or concerns (as I did not live locally). I would definitely recommend them for your care needs. Thank you all so much!

Flexicare At Home have provided excellent care for our mum and dad. They are thoughtful, and considerate and go above and beyond to make sure that all needs are met. They take special care to get to know their clients as people. They looked after our dad in his final months and days and were amazing. The care and support they have given our mum as she grieved and adjusted to living alone has been exceptional. I would definitely recommend Flexicare.

Flexicare At Home have been caring for my Grandma for the last ten years. I could not be happier with the excellent levels of care provided and cannot recommend them enough. The manager and the team are wonderful, so friendly, genuinely caring and professional: I am very grateful to each and every one of them for everything they do for Grandma. Thanks to their ongoing advice and support, we’ve been able to safely keep Grandma at home as her dementia and care needs have increased. They have always been there for her and she loves their company. Nothing is too much trouble for them, I don’t live locally and they have assisted with all aspects of care and wellbeing. Including regular updates, help with shopping, liaising with the GP/nurses, obtaining equipment, hospital visits and prescriptions. They treat Grandma with such respect and compassion, and their support has been amazing.

Our family will always be grateful to FlexiCare for enabling Mum to remain cheerful and content in her familiar home environment for as long as possible.

Flexicare were recommended to us. We in turn would highly recommend their services. They provided efficient and professional support /office services. Being very easy to contact, courteous and responsive. The carers were of a very high standard. Being very punctual - looking back, we’re are amazed at their timekeeping. They were very reliable and always attended to mum whatever the weather. They were genuinely caring, patient and understanding even when mum’s deteriorating health made her more difficult to deal with. Some of the carers visited mum hundreds of times and one lady had over a thousand visits. It is difficult to convey how grateful we are to these individuals.

My mum had assistance from Flexicare for 6 years, they enabled mum to live at home while living with dementia. The girls that visited mum 3 times a day were, kind, honest and respectful to mum. The manager of Flexicare went above and beyond, not only for mum but for us all as a family. I cannot recommend this company enough, they are outstanding care providers.