All the carers are wonderful and treat Mum, who is 92, with dignity and respectS H(Daughter of Client/Service User)

The manager and the team are wonderful, so friendly, genuinely caring and professionalLydia F(Granddaughter of Client/Service User)


All the carers are wonderful and treat Mum, who is 92, with dignity and respectS H(Daughter of Client/Service User)

The manager and the team are wonderful, so friendly, genuinely caring and professionalLydia F(Granddaughter of Client/Service User)


Flexicare at Home delivers exceptional, personalised care, enabling individuals to remain in the comfort, dignity, and familiarity of their own home.
The service is built on the belief that truly outstanding care goes beyond practical support. It is about understanding the whole person - their preferences, routines, and what matters most to them - while providing reassurance and continuity for their families. Every relationship is nurtured with warmth, discretion, and genuine...
Care Provided by Flexicare At Home (Wakefield to Mirfield)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £32.25 - £34.95
- Weekly Live-in Care Fees: from £1,960
Fees dependent on location, complexity of needs and duration. Please phone to find out more.
Contact Flexicare At Home (Wakefield to Mirfield) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Owner
- Flexicare At Home
- Private Owned
Person in charge
- Ann Whaley (Care Director / Registered Manager)
Flexicare At Home (Wakefield to Mirfield) Reviews (52)
Flexicare At Home (Wakefield to Mirfield) has a Review Score of 9.9 (9.861) out of 10, based on 28 reviews in the last 2 years.
Over all time Flexicare At Home (Wakefield to Mirfield) has 52 reviews.
Flexicare have been outstanding in the care that they provided for Mum in the last years of her life. The carers were like friends to her and often went above and beyond to look after her. It was clear that they genuinely cared.
As an organisation Flexicare have been brilliant from day one in providing flexible, caring solutions for Mum and previously for Dad, so that my sister and I had the confidence that they were being well looked after. I would recommend them without hesitation.
Thank you for taking the time to leave such a lovely review. It was an absolute privilege to care for both your mum and dad when the need arose. We're so pleased to hear that our team brought comfort and companionship, and that you felt supported and reassured throughout. At Flexicare at Home, we...
When Dad relocated to the area, he decided that a bit of help around the house and some daily company would be nice. Having been recommended, we reached out to Flexicare who from the start have provided a first class service. From the first visit we knew we had made the right choice. They took a genuine interest in Dad and wanted to know more about him as well as the level of support he needed. The carers who visit him are excellent. It is as simple as that. Kind and compassionate, they make a very real difference to his quality his life. Visits are well organised and the rota is agreed weekly so it is flexible around Dad's needs with extra visits an option too. The company have more recently extended their offer and there are opportunities for Dad to not only be visited at home but to attend social events run by Flexicare. In short, their name sums up what they do and I would wholeheartedly recommend them. As a family we are delighted with the care and support provided.
Thank you for taking the time to provide such lovely feedback. It is heartwarming to hear how fondly you speak of the management team and carers. Flexicare aims to provide a personalised service, and I am glad to hear you are receiving this. I hope your father has enjoyed the social events we have...
For over 10 years Flexicare at Home has been part of my life (since my wife developed dementia and sadly died in 2016) and my son developed healthcare problems which continue to this day. Flexicare at Home have provided care and support of outstanding quality and professionalism. Both management and staff have always been fully approachable and supportive.
The training of staff has led to a high-quality group of carers. During the last ten years I have developed a sincere and deep appreciation of all the care they have provided. Going well beyond the standard expected they have clearly provided excellent support to myself and family. The care provided over the last ten years has been at times very demanding, requiring patience, empathy and professionalism which have always been forthcoming. I have no hesitation or doubt about recommending Flexicare at Home to anyone needing care for a loved one or themselves.
Thank you for taking the time to leave such a kind review. It has and continues to be a pleasure supporting your family and we are honoured you have placed your trust in us for so long. Our carers continually strive to improve their knowledge to better enable them to provide excellent care.
I have been a service user with Flexicare at home for a number of years and would highly recommend them to anyone who needs care. All carers go above and beyond the call of duty, very kind caring and they listen to you as a person as well as attending to your caring needs. All the staff are very friendly and helpful and will do their best to sort out any problems/concerns you may have. The carers are always on time unlike other care companies that I have used in the past. Maybe not the cheapest care company but it's true what they say,you get what you pay for.
Thank you for taking the time to leave a review and provide such kind feedback. It is a pleasure supporting you, and we hope to continue doing so for many years to come. We continually strive to provide the highest levels of care and are pleased to hear you have had a positive experience of this....
My Mum received care from Flexicare in Mirfield for the last 6 months of her life, allowing her to live comfortably and happily at home rather than in residential care, which would have been much more expensive. She loved her carers and came to regard them all as friends, even the ones who only came occasionally. I thought the cost was fairly reasonable, and the carers were all friendly and professional.
Thank you for taking the time to leave a review, your feedback is greatly appreciated. It was a pleasure supporting your mother to live comfortably at home. The carers will be delighted to hear she considered them friends, Flexicare strive to provide that personal touch in all aspects of care provision.
We were recommended Flexicare a number of years ago after the company we we're using fell into financial difficulty and my wife has been looked after by Flexicare ever since, all the team are very professional, friendly and courteous, my wife looks forward to seeing her carers each day, they all seem to go "the extra mile" to cater for her complex needs and make her as comfortable as possible, the office team are equally friendly and accommodating should I have the need to speak with them if I myself have any issues, I often speak very highly of the company, they do an excellent job in looking after my wife and I have the confidence and satisfaction to know I can rely on them. I have no hesitation in recommending Flexicare at Home to any potential client.
Thank you for a lovely review and such kind feedback. It is a privilege supporting your wife and we are pleased to hear she enjoys their visits. Flexicare strives to go above and beyond to support not just our service users but their immediate family and it is heart warming to learn you get that support.
I couldn't recommend Flexicare enough and would definitely recommend them to anyone looking for home care. I had been supporting my Mom for the past few years but as her mobility deteriorates and her dementia advances it had become too much for me to manage without support. I had read some very positive reviews about the company online and I have to say that from my personal experience they are well deserved. From my first contact with the Care Manager through to the individual care professionals who visit daily, all the staff are very care focused and welling to accommodate her needs. Mom now looks forward to her visits and it allows me to send some more quality time with her again. I really appreciate that I get a weekly rota so that I can see who will be visiting and the times that they will be attending. The times are consistent and only a small team of care assistants visit which allows for continuity of care and a rapport to develop which is excellent.
Thank you for taking the time to leave a review, we truly appreciate your kind and thoughtful feedback. We are proud to learn the carers have made a positive impact on you and your mothers lives and will strive to continue providing such high quality support. Our person centred approach to care...
When we finally needed care for my father we were unsure where to go. Luckily we chose Flexicare. I would wholeheartedly recommend Flexicare to anybody looking for care, they really do care from top to bottom of the company. Some of the carers and staff became like family and gave first-class care to my dad. The best recommendation that I can give is that if we had to make the decision again then we would 100% choose Flexicare to look after our dad or any of our family.
Thank you for your kind words and taking the time to leave a review. It was a pleasure supporting your father and we are pleased to hear the carers had such a positive impact on your lives. As a family run business, we are dedicated to providing the same care and support we would expect for our own...
Dad's health declined and much to his disappointment we decided carers were needed to help us at home. Dad's carers were very kind and respectful of his needs and went above and beyond to help him mentally and physically. Dad then began to look forward to the cares coming in and helping him, and he built up a good relationship with them. Sadly dad passed away in October but the months we had carers were life-changing.
I have been with Flexicare At Home over the last four years and I wish to convey how happy I am with the company and with the care I have received. Care is always to a high, professional standard and the training they receive reflects this in the delivery of care given. The carers are kind, considerate, pleasant and good time keepers. My dignity and wishes have always been respected. I feel they understand me as a person, not just another person to care for. Eternally indebted for the day my daughter got married when the company worked with me, planning my care so the day went smoothly. The manager, management team, administrators and carers have all been very supportive. I would highly recommend this company.
Thank you for taking the time to provide such a lovely review, the team will be overjoyed to read how satisfied you are with the support you receive. As always, Flexicare strive to provide an outstanding service and are happy to assist whenever we can. We loved your daughter's wedding photos and were privileged to be able to make it such a special day for you.
Flexicare provides a weekly rota detailing who will be caring and the times that they will be making the visits, which I find very useful.
Thank you for your valued review. As you know the carers love seeing your mum daily, she always wears a smile and is a pleasure to support. We are here to support you, as well as your mum, as we know only too well how tiring it can be when caring for a loved one.
In all the time they looked after my dad and his partner, they have always gone above and beyond and taken their needs very seriously. The team were always very helpful and kept me informed of any changes or concerns (as I did not live locally). I would definitely recommend them for your care needs. Thank you all so much!
Thank you for taking the time to provide a review, we always strive to provide an exceptional service. Your father has left a lasting impression on all those who cared for him and his sharp wit is sorely missed.
Flexicare At Home have provided excellent care for our mum and dad. They are thoughtful, and considerate and go above and beyond to make sure that all needs are met. They take special care to get to know their clients as people. They looked after our dad in his final months and days and were amazing. The care and support they have given our mum as she grieved and adjusted to living alone has been exceptional. I would definitely recommend Flexicare.
Thank you for your comments. It was a great honour to care for your father in his final months - his courage and love for you all, especially your mum, shone like a beacon. Supporting your mum is also a privilege - she enriches the carers' lives as much as they enrich hers. Your mum's smile warms...
Flexicare At Home have been caring for my Grandma for the last ten years. I could not be happier with the excellent levels of care provided and cannot recommend them enough. The manager and the team are wonderful, so friendly, genuinely caring and professional: I am very grateful to each and every one of them for everything they do for Grandma. Thanks to their ongoing advice and support, we’ve been able to safely keep Grandma at home as her dementia and care needs have increased. They have always been there for her and she loves their company. Nothing is too much trouble for them, I don’t live locally and they have assisted with all aspects of care and wellbeing. Including regular updates, help with shopping, liaising with the GP/nurses, obtaining equipment, hospital visits and prescriptions. They treat Grandma with such respect and compassion, and their support has been amazing.
Thank you for taking the time to write such a kind review. We always strive to provide the highest quality of service, supporting our service users and their families in all aspects of care wherever possible. It is a pleasure supporting your Grandma and I know the carers are very fond of her.
Infection control measures are robust and staff have kept Mum (who is extremely vulnerable) as safe as possible from Covid and other respiratory illnesses with consistent use of appropriate PPE.
Visits are punctual and not rushed, the management team are easy to contact. Communication is excellent, with handwritten notes from each visit.
FlexiCare is true to its name as we can easily arrange for extra visits to cover for one of us to take a holiday.
Our family will always be grateful to FlexiCare for enabling Mum to remain cheerful and content in her familiar home environment for as long as possible.
Thank you for taking the time to write a review, we really appreciate it. It is an honour supporting your mum and the carers will be thrilled to hear she is so content with her care. We always strive to provide an exemplary service and receiving such recognition from family members makes a real difference.
Flexicare were recommended to us. We in turn would highly recommend their services. They provided efficient and professional support /office services. Being very easy to contact, courteous and responsive. The carers were of a very high standard. Being very punctual - looking back, we’re are amazed at their timekeeping. They were very reliable and always attended to mum whatever the weather. They were genuinely caring, patient and understanding even when mum’s deteriorating health made her more difficult to deal with. Some of the carers visited mum hundreds of times and one lady had over a thousand visits. It is difficult to convey how grateful we are to these individuals.
My mum had assistance from Flexicare for 6 years, they enabled mum to live at home while living with dementia. The girls that visited mum 3 times a day were, kind, honest and respectful to mum. The manager of Flexicare went above and beyond, not only for mum but for us all as a family. I cannot recommend this company enough, they are outstanding care providers.
Thank you for such a lovely review, it was a pleasure providing care for your mother. Over the years the girls thoroughly enjoyed visiting her and she was sorely missed when she had to go into residential care. The girls fondly remember doing word searches with your mum on a regular basis.
I am so glad Flexicare at Home were recommended to me 10 years ago when my mother first started needing assistance around the home. Her care needs have increased over the years and Flexicare were always there for her. I have also valued their advice and support.
Thank you for your kind words, it was an honour and pleasure to support your mother. Our carers and the office staff have so many fond memories of her, both at home and when she visited the office it would be impossible to put them all into writing. We wish you both all the best in the future and please keep in touch.
Kevin Whaley
The care that my mother received was excellent. The carers were obviously vocationally motivated and was obvious in everything they did. They made my mum smile every day and worked well alongside our family. We were kept informed constantly and were always there for us as a family, very professional and very caring. Would highly recommend these lovely ladies.
Thank you for the kind words, I know the carers and office team supporting your mother thought very highly of her and looked forward to visiting. Your mum is greatly missed and we would like to wish all the family the very best for the future.
Kevin Whaley and the Flexicare at Home team.
So pleased to have found your services, always reliable.
Thank you for such kind words, it is a pleasure supporting you and our carers are very passionate about ensuring you receive the best care possible. We hope you continue to be happy with the service and should you have any concerns or wish to discuss ways we can improve your care, please get in touch with your care manager who will be happy to help.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 October 2019- Caring Outstanding
- Effective Outstanding
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (4)
- Posted: Wednesday 22 Apr 202621st April 2026 Client Survey Report – Summary of Findings The results of the most recent client survey indicate a consistently high level of satisfaction across all areas of service...
- Posted: Thursday 13 Mar 2025On 25th February 2025, care providers from across the country united in protest at the Government's lack of action tackling the social care crisis. After the protest ended, several providers...
- Posted: Wednesday 12 Mar 2025Flexicare at Home's directors were proud to support "providersunite" and attend the peaceful protest march to Westminster on 25th February 2025 in support of more social care funding. Social care...
Awards / Recognitions (6)
- Recipient: Flexicare At Home (Wakefield to Mirfield)Date: Friday 07 Mar 2025
- Recipient: Flexicare At Home (Wakefield to Mirfield)Date: Friday 07 Mar 2025
- Recipient: Flexicare At Home (Wakefield to Mirfield)Date: Wednesday 31 May 2023
Meet the Team (10)
Hello, I am Kevin.
I am passionate about ensuring people receive the highest quality care and support. As Managing Director, I oversee the day-to-day running of the business while also leading on the development of new opportunities and strategic partnerships. My focus is on creating more holistic, person-centred care packages that truly meet the needs of those we support.
I am committed to continually improving individuals’ well-being and peace of mind by broadening access to services and developing new ventures that complement the care we provide in people’s own homes. A key priority for me is creating more community-based opportunities that enhance quality of life and help reduce loneliness.
I studied Business Management at the University of Leeds and hold a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services.
Outside of work, I enjoy spending time with my young family and friends, as well as swimming, travelling, and supporting Leeds United.
Hello, I am Ann.
I have been involved in social care from a young age, volunteering across a variety of settings since my teenage years. This early experience inspired me to make a significant career change, leaving behind a successful 29-year career in business and IT management to pursue a new path in health and social care.
To support this transition, I completed a Psychology Honours degree along with postgraduate studies at the University of Leeds, and I also hold a Level 7 Diploma in Management & Leadership in Health & Social Care and Children and Young People’s Services.
I am passionate about delivering holistic care, with a strong focus on emotional and psychological well-being alongside physical health, and I have a keen interest in the use of assisted technologies. Supporting families and loved ones who act as primary carers is also very important to me.
My research interests include approaches to maintaining emotional well-being, dementia care, and nutrition in later life.
I strongly believe in promoting self-development within the workforce and am committed to supporting learning and training opportunities for all staff.
I have been married since 1978 and have two sons and three grandchildren. In my spare time, I enjoy spending time with my family, walking, reading, and visiting my extended family in Ireland.
Hello, I am Kim.
After university, I began my career in IT, working my way up to Technical Director at a successful software house over a period of 10 years. I then went on to work as an independent consultant for a major global bank for over 15 years, gaining a wide range of experience while always focusing on delivering a high level of service.
As Flexicare at Home grew, I joined the business in 2012 as Finance and IT Director to support the company in these areas. Today, I continue to be involved on a part-time basis, looking after the financial side of the business and helping to ensure everything runs smoothly behind the scenes.
Being part of a family-run business is something I value greatly, and I take pride in supporting the team to ensure we can continue delivering reliable, high-quality care to the people we serve.
Outside of work, I enjoy daily walks around Mirfield as well as spending time on the golf course.
Hello, I’m Lindsey.
I began my career in childcare as a nursery nurse and went on to qualify as a SENCO, developing a strong foundation in supporting children with additional needs. I later moved into a home care role, providing specialist support for children with complex clinical needs in their own homes. Through my commitment and experience, I progressed into management and became a Registered Manager, overseeing 32 children’s care packages.
Following the sale of that business, I moved into adult services as a Registered Manager for a domiciliary care provider covering Leeds and Barnsley. In this role, I managed two offices and continued to build on my leadership skills, drawing on my experience across both children’s and adult community care settings.
This journey naturally led me to my current role as Operations Manager at Flexicare at Home, where I’m passionate about delivering high-quality, safe, and truly person-centred care.
I hold a Level 5 Advanced Diploma in Leadership and Management, a Level 4 qualification in Safeguarding, as well as childcare and SENCO qualifications, all of which underpin my approach to delivering effective and compassionate care.
Outside of work, I’m married with two sons, and together with my husband, we run a busy household that also includes two dogs and two cats. I really value my downtime with family, spending time outdoors, walking, mountain biking with the kids, and enjoying football. Sundays, especially, are all about football, where you’ll often find me on the sidelines cheering on my son.
Hello, I’m Michelle, and I have been providing compassionate, attentive care to my clients since 2019 after completing an intense Access to Higher Education Diploma for Healthcare Professionals. Building trusting relationships is at the heart of everything I do, and I take great pride in offering a warm, supportive approach while helping to enhance the well-being of those I care for.
I’ve been fortunate to grow with the Flexicare team over the years, starting as a Care Assistant, progressing to Community Team Leader, and now working as one of the Care Coordinators. It’s been a rewarding journey, and one that reflects my passion for delivering high-quality care.
In my current role, I support the smooth running of the service through care coordination, rota management, and assisting with HR functions. I enjoy being able to support both our clients and our team, and I always aim to approach my work with care, attention to detail, and understanding.
I’m proud to be part of a team that truly values both its clients and its staff.
Hello,
My name is Karla, and I am happy to be one of the three Care Coordinators at Flexicare at Home and a member of a strong Management Team.
I began my career in education, supporting children with complex needs and disabilities. This role provided valuable experience working alongside multidisciplinary professionals, including speech and language therapists, psychologists, behaviour specialists, and teams at Manchester Children’s Hospital. These experiences helped shape my strong commitment to delivering high-quality, person-centred care.
Following a period of travelling, I returned to the UK and, after supporting my grandmother during a decline in her health, felt inspired to transition into adult social care. Since then, I have gained extensive frontline experience, progressing to senior carer and into management roles.
Most recently, I worked in Care Quality Assurance, where I was responsible for monitoring service standards and ensuring compliance with CQC regulations, supporting the delivery of safe, effective, and well-governed care.
I have two Level 3 Diplomas: 1) Care, 2) Child Care and Education. I have certificates in teaching English as a foreign language (TEFL) and teaching English to speakers of other languages (TESOL) and a Diploma in Mindfulness.
I am delighted to be working for Flexicare at Home, a service that clearly prioritises the well-being of its service users and values a supportive team environment.
I look forward to contributing positively to the service.
Hi! I’m Eleanor. I’m originally from Leeds and have recently returned to the UK after a few years living in Australia. I love to travel and am always dreaming about my next adventure.
Professionally, I’ve built my career supporting people with complex mental health needs, alongside experience in disability and aged care. I’ve also worked in residential childcare, which really shaped my approach to person-centred support and working with a wide range of individual needs. Earlier in my career, I worked in sales, which helped me develop strong communication skills and a real passion for building meaningful relationships.
I hold a degree in Counselling and Mental Health, as well as a Level 5 qualification in Management, Coaching and Mentoring. Most recently, I worked as a Service Coordinator in Australia, leading service delivery for 60 clients with disabilities, substance misuse challenges, and complex mental health needs.
I was really drawn to Flexicare at Home not only because of its ethos—it genuinely feels like a diamond in the social care world—but also because of the varied nature of the role. I work alongside the other Care Coordinators, taking turns to support care management, HR, and rota management. Gaining experience across all three areas allows me to fully appreciate everything that goes into providing a high-quality, premium service.
Outside of work, you’ll usually find me at a yoga class, listening to music, or making plans with friends. I’m naturally outgoing, love meeting new people, and always enjoy a good laugh.
Hello, I am Gemma and have been with Flexicare at Home since 2012. I feel very proud to be part of such a supportive team. Over the years, I’ve been fortunate to receive lovely feedback from both clients and their families, often mentioning how my positive, sunny personality helps brighten their day.
I genuinely love working at Flexicare at Home, where I feel valued and supported, with a great work-life balance and pay that keeps pace with the real cost of living. I usually work the early shift, but I’m always happy to help cover late shifts when colleagues are on holiday, so our clients continue to see familiar faces they know and trust.
Being a team player is really important to me, and I enjoy working alongside such a dedicated and caring group of people.
Hello, I am Sally and have been with Flexicare at Home since 2014. Over the years, I’ve been fortunate to receive such lovely feedback from my clients and their families, often mentioning my ability to bring joy into their daily lives.
I like to think I bring a positive energy to my work—I’m rarely without a smile, and I’m known for having a bit of an infectious laugh! I truly enjoy building strong relationships, and I feel very grateful to be so well supported by both my clients and colleagues.
Being part of the care profession is something I take great pride in, and I feel lucky to do a job that means so much to me.
Hello, I am Lisa.
Those who know me will know I have a great sense of humour, along with a compassionate and caring nature. I take pride in doing things properly and always aim to deliver the best possible care.
I’m a strong team player who enjoys supporting colleagues and helping to ensure continuity of care for our clients. I am very supportive of our community carers, management, clients and their families, and bring a wealth of knowledge and experience to my role.
I’m also known for being flexible with my rota, working both early and late shifts, and I’m always happy to step in to help cover when needed.
No matter what’s going on in life, I try to bring a smile to my work and support those around me.
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