Assist and Care Ltd

My mother is 87, partially sighted, and lives alone since my father died nearly two years ago. This would not be possible without Assist and Care. They visit four times a week and help with shopping, medical appointments, reading instructions, and letters. Most importantly they are good company and are a good judge of my mother's mental and physical health. Peace of mind for distant relatives.

The service we require is met in every way.

Fair enough if they were inexpensive, but they charge more or less the same as another provider. Better to pay a few pounds more for a decent service.

My sisters and I have used Assist and Care for over twelve months. I’ve been principal carer for my father for over ten years, with the assistance of professional carers once more personal care was required and two carers to assist with moving and handling. My mother’s care needs have increased over the last twelve months. The carers have always treated Mum and Dad with the utmost respect, care, and dignity. I’ve always found the management professional and helpful, nothing has ever been too much trouble. The local council social workers and district nurses have had experience of the carers at the house and have commented to me as to the excellent level of care Mum and Dad were receiving. Sadly they have both recently died within two weeks of one another and I must stress that the end-of-life care, attention, and love shown to them, me, and other members of my family was beyond expectations.

Overall I found the services very good and although we had one issue, this was dealt with promptly and efficiently. Staff, management, very friendly and helpful. Nothing too much trouble.

Overall, found the staff friendly and helpful.

At first, I was reluctant to admit I needed help but I have been grateful for accepting help and have been totally reassured. The service has combined efficiency with patience and has been an important and welcome support and I have been very fortunate in the experience and skills of this agency.

A caring and responsive service which is focussed on my husband's needs.

We have been entirely satisfied with the service provided by Assist and Care. All the staff with whom we have had dealings have been warm, kind, and considerate. They are flexible in coping with changing requirements and diligent in coping with any tasks. Changes to routine are dealt with without fuss and always with due notice and cooperation. Overall, the entire experience has been of great benefit. We have no hesitation in recommending Assist and Care to any interested partners.

Good, helpful staff most of whom like to be kept busy. Difficulties in recruitment, which I believe are common across the care sector, sometimes mean that staff have to be reassigned at short notice to cover gaps in the care of other service users which means that sometimes the person who arrives is not who has usually attended at a particular time but this agency is quite good about letting you know when that is to be the case.

I engaged the services of this company for my father after having been let down badly by another care provider. He had vascular dementia and was living in a care home which didn't provide any regular outings, so I arranged for this company to provide someone to take him out, or simply to provide company on occasions when he didn't feel like going out. They attended him weekly from July 2019 to March 2020, when the Covid-19 rules meant they were no longer allowed to visit. The staff were very professional, genuinely caring and reliable. They were happy to answer any questions I had and keen to check that my father was happy with the service provided. I wouldn't hesitate to recommend them.

Communication from management and the carers themselves was clear and transparent and the carers meticulously followed safety procedures under difficult conditions, without making such requirements intrusive. They were always on time and always stayed for the full time of the visit. All staff dealt with us with compassion and humour and the difference in him before and after a visit was very noticeable. The end of life care they provided was exceptional.

The owner, her staff and the carers are extremely experienced, approachable and helpful. The carers enter notes on each visit into their mobile phones and I was able to access the system remotely to double-check whether the carers had been able to carry out all the duties, or if Mum had had a “difficult” day, whilst I was away. The company also performs regular quality reviews to ensure the clients are happy with the service.

The Carers that came to the house were really lovely. My Mum had Alzheimer’s and they treated her with care and understanding. She was always happy to see them and even though her behaviour was sometimes challenging they knew how to cope and always showed her respect. They were honest and trustworthy and always on time which was important and the care she received was excellent. As a family, we could not have kept Mum at home as long as we did without them. We would have no hesitation in recommending them to anyone needing care at home.

I am happy to recommend them.

Thanks to daily visits from Assist and Care Ltd. The cheerful, chatty, practical and kind team of ladies providing household help and healthy meals. My 89-year-old mother was able to stay in her own home for an extra two years, despite her Dementia.

Satisfied with everything provided.

I was looking for a company to help in the care of my mum who had moved in with me and became bed bound. The first initial meeting was wonderful the manager listened to my needs and mum's needs was very sympathetic. It was all done and put into place within a week, I had no hassle what's so ever. The carers are second to none, arrived on time dressed professionally. The care they gave my mum is beyond words, full of compassion for my mum and me especially as mum came to the end of life stage. Can not thank them or praise the company from the manager, team leader and carers.

Assist & Care Ltd is an exceptionally good care provider. The minimum of one hour per visit makes for a comfortable and relaxed experience. I have up to four regular carers; the team leader and care manager make regular checks to ensure I am getting the correct care. The agency uniquely puts on a Christmas party each year, as well as sending seasonal and birthday cards.

Living abroad, it was really comforting for me to know that she was so well looked after especially after she was diagnosed with Lewy body dementia in the last year of her life. All of them were so attentive and kind to Mum and genuinely lovely people. She could never have received care as good as this in a nursing home. They gave service above and beyond the call of duty and made the final stage of my mum’s life so happy.