Assist & Care Ltd
Assist & Care Ltd
Assist & Care Ltd

Assist and Care is a family-run home care company and pride themselves on delivering quality care and support within local communities.

Offering tailored bespoke packages to support and meet individual requirements. Assist and Care understand through personal experience about the difficulties when looking for reliable care.

The company prides itself on delivering quality person-centred care with compassion, choice, dignity and respect.

Continuity of the same community care assistant is something Assist and Care feel is extremely important so that clients and loved ones can build trust and relationships.

Assist and Care are available 24 hours a day, seven days a week, and cover the following areas;
Levenshulme/Burnage/Heaton Moor/Heaton Chapel/Withington/Didsbury/Chorlton/Whalley Range.

Owner : Assist & Care Ltd

Person in charge: Lee Webster (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Staff Languages (other than English): Bengali; Bangla, Urdu

Fees Guide: £19 per hour weekdays / £20 per hour weekends

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis)

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Assist & Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.4 Assist & Care Ltd has a Review Score of 9.4 (9.438)

The Review Score of 9.4 (maximum of 10) for Assist & Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Assist & Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.938 for Assist & Care Ltd is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Assist & Care Ltd is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Assist & Care Ltd?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Assist & Care Ltd

  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    2
  • Client / Service User
    1
  • Mother of Client/Service User
    1
  • Niece of Client/Service User
    1
  • more

Assist & Care provided carers for my mum for 3 years. My mum could not have been in better hands. The organisation provides carers who really do care. The managers of Assist & Care took great care to organise carers who perfectly matched my mum’s needs. The carers were able to not only help Mum with physical needs, but all of them provided for her emotional needs. These carers were a lifeline for Mum and gave her life meaning and purpose. The Assist & Care Manager made sure that Mum got the same regular carers that she really clicked with and liked.
Living abroad, it was really comforting for me to know that she was so well looked after especially after she was diagnosed with Lewy body dementia in the last year of her life. All of them were so attentive and kind to Mum and genuinely lovely people. She could never have received care as good as this in a nursing home. They gave service above and beyond the call of duty and made the final stage of my mum’s life so happy.

How likely would you be to recommend Assist & Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

During the two years that my mother was cared for by Assist and Care, I was impressed by the reliable, professional and caring attitude of all the staff. My mother was always treated with dignity and respect, and the carers often went above and beyond the call of duty. The carers made the effort to get to know my mother's needs and showed great attention to detail. They helped her to maintain a degree of independence by encouraging her, yet did not 'take over', and seemed to know intuitively when more assistance was required.
The manager is also a compassionate, conscientious person who provided an excellent service. The carers had obviously undergone training and were also diligent in completing the necessary documentation. I was particularly pleased that there was always a familiar face, and new carers were introduced to my mother before arriving to take care of her.
I would be more than happy to recommend Assist and Care to anyone requiring care at home.

How likely would you be to recommend Assist & Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Assist & Care gave my Mother very close, well trained and friendly support in her own home over a period of 2 years before she went into a Retirement Home.
They always came on time and she enjoyed their company as well as their support.
Would certainly recommend them, because they are true to their name; they care, and they do assist, making the most of the abilities of the person they are caring for.

How likely would you be to recommend Assist & Care Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Having experienced the abysmal care company provided to me I decided that my father deserved better. He needed visits 3 times a day to help with taking medication, getting meals ready and getting washed and dressed.
Assist & Care came highly recommended.
I enquired about their services and the owner/manager came to visit us. She was obviously a very caring and committed person. We decided to give them a try and we were not disappointed.
The carers that she sent in to see my Dad were caring and considerate and it was great that he could see friendly faces on a regular basis.
Instead of worrying what the carers would be doing when they visited my father I was now able to relax knowing that he was being well taken care of.
Not only were the staff able to sort out Dad's care requirements but they were happy to take him for walks and drives out to help break up his day.
I would have no hesitation in recommending Assist & Care.

How likely would you be to recommend Assist & Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I was worried about inviting people into my life. I have difficulties that are frustrating but I know there are some things I can't do. This company have given me hope that my life is just that, mine. They offer as much or little help as I request but I know help is at hand if I need it. I am treated as a human being.

How likely would you be to recommend Assist & Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My son is a client, he has found his condition difficult to come to terms with and is very independent. Assist & Care delivers those two words, offering assistance when needed with a caring approach. The ethos of this company is exactly what a company in this field of service should be. Since the company came on board to support my son, it has given me comfort, as I know that he feels comfortable with his care worker and office and management staff, he feels that nobody is taking control of his life or even trying to.
He now feels that valued that if the time comes that he requires more assistance in daily life he would be comfortable to request and accept that help. Thank you to all the staff you have given me some comfort to know that if for whatever reason I was not able to support my son, he will not be on his own.

How likely would you be to recommend Assist & Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Community Nurse from my aunt’s Medical Centre gave me contact details for A & C in 2014.
The owner/manager immediately followed up my enquiry. Their informal, yet very professional approach during the initial interview was thorough & reassuring for both my aunt & me. The outcome of a lengthy initial skillful assessment was a thorough awareness of my aunt’s needs & a personalised Care Plan was later written.
The organisation is adept at organising the care staff rotas with staff members to meet the personalities of the clients. Having regular & familiar carers is such an asset.
Throughout the past 2 years, in-patient hospital stays are a reality for my aunt. This is where A & C excels, their kindness & flexibility during these periods means that in the absence of any visitors, the carers visit. If necessary, the managers arrange transport home from hospital & ensure fresh food is available. Being able to return home enables my aunt to maintain her family & friends relationships.

How likely would you be to recommend Assist & Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been so delighted with the service provided by Assist & Care; they are fully professional, reliable and thorough in everything they do. As a private family owned business they have been personal and genuine throughout the whole process of caring for my 93 yr old dad. It has been more like having an extension of the family in the home. We would highly recommend them to anybody

How likely would you be to recommend Assist & Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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