Assist and Care are delivering an excellent service for my husband.P G(Wife of Client/Service User)



Assist and Care are delivering an excellent service for my husband.P G(Wife of Client/Service User)



Assist and Care is a family-run independent Domiciliary Care Company.
Assist and Care prides itself on going the extra mile, delivering quality care and support within the local community.
All staff are dementia trained and dementia friends. Staff are now doing level 2&3 in Dementia care.
Dementia sits are fast becoming the company's speciality. They recognise carers need a much deserved break, to go and meet friends, run that errand...
Care Provided by Assist and Care Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £32 - £32
12 hours shift is priced at £340
Contact Assist and Care Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Owner
- Assist & Care Ltd
- Private Owned
Person in charge
- Tracey Chuwen (Care Manager)
Assist and Care Ltd Reviews (47)
Assist and Care Ltd has a Review Score of 9.6 (9.600) out of 10, based on 7 reviews in the last 2 years.
Over all time Assist and Care Ltd has 47 reviews.
The manager is also a compassionate, conscientious person who provided an excellent service. The carers had obviously undergone training and were also diligent in completing the necessary documentation. I was particularly pleased that there was always a familiar face, and new carers were introduced to my mother before arriving to take care of her.
I would be more than happy to recommend Assist and Care to anyone requiring care at home.
They always came on time and she enjoyed their company as well as their support.
Would certainly recommend them, because they are true to their name; they care, and they do assist, making the most of the abilities of the person they are caring for.
Assist & Care came highly recommended.
I enquired about their services and the owner/manager came to visit us. She was obviously a very caring and committed person. We decided to give them a try and we were not disappointed.
The carers that she sent in to see my Dad were caring and considerate and it was great that he could see friendly faces on a regular basis.
Instead of worrying what the carers would be doing when they visited my father I was now able to relax knowing that he was being well taken care of.
Not only were the staff able to sort out Dad's care requirements but they were happy to take him for walks and drives out to help break up his day.
I would have no hesitation in recommending Assist & Care.
I was worried about inviting people into my life. I have difficulties that are frustrating but I know there are some things I can't do. This company have given me hope that my life is just that, mine. They offer as much or little help as I request but I know help is at hand if I need it. I am treated as a human being.
He now feels that valued that if the time comes that he requires more assistance in daily life he would be comfortable to request and accept that help. Thank you to all the staff you have given me some comfort to know that if for whatever reason I was not able to support my son, he will not be on his own.
The owner/manager immediately followed up my enquiry. Their informal, yet very professional approach during the initial interview was thorough & reassuring for both my aunt & me. The outcome of a lengthy initial skillful assessment was a thorough awareness of my aunt’s needs & a personalised Care Plan was later written.
The organisation is adept at organising the care staff rotas with staff members to meet the personalities of the clients. Having regular & familiar carers is such an asset.
Throughout the past 2 years, in-patient hospital stays are a reality for my aunt. This is where A & C excels, their kindness & flexibility during these periods means that in the absence of any visitors, the carers visit. If necessary, the managers arrange transport home from hospital & ensure fresh food is available. Being able to return home enables my aunt to maintain her family & friends relationships.
We have been so delighted with the service provided by Assist & Care; they are fully professional, reliable and thorough in everything they do. As a private family owned business they have been personal and genuine throughout the whole process of caring for my 93 yr old dad. It has been more like having an extension of the family in the home. We would highly recommend them to anybody
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Assist and Care Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Assist and Care Ltd.
Meet the Team (2)
Tracey is the founder of Assist and Care, setting up the company in 2010.
Her own experience of caring began at the age of just 15 when her mother was diagnosed with a benign brain tumour, Tracey cared for her mother throughout her life, she also cared for her father at home during his battle with cancer. Her Aunty with Dementia. Tracey gained first-hand experience of the lack of help that was available to the family during these times. The service that was provided was very generic and did not always meet the holistic needs of her loved ones or the rest of the family's needs Tracey decided after the death of her parents to take up a career in caring as it was something she felt extremely passionate about, determined that community care could be delivered to a high standard.
Tracey’s professional career as a carer included working in individual homes, nursing homes, hospitals and also with a local trust providing care for adults with learning disabilities, Tracey works with a holistic approach.
It is a personal mission for Tracey and her daughter Keera to provide the best care and helping hands. A lifelong passion to care for others with dignity and respect and always going the extra mile is at the heart of the company. Consequently, they have grown the business by introducing other key staff members.
Keera grew up spending many hours with her Grandparents, especially with her Grandma who was in a wheelchair. It became second nature for Keera to assist them whenever she could. This childhood experience motivated Keera to achieve a degree in Health and Social Care. Keera has worked alongside her Mother, Tracey at Assist and Care since 2014, not only bringing her organisation skills to the company but also her empathy, sensitivity and understanding that she learnt growing up and beyond helping others when needed.
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