Assist and Care are delivering an excellent service for my husband.P G(Wife of Client/Service User)
Assist and Care are delivering an excellent service for my husband.P G(Wife of Client/Service User)
Assist and Care is a family-run independent Domiciliary Care Company.
Assist and Care prides itself on going the extra mile, delivering quality care and support within the local community.
All staff are dementia trained and dementia friends. Staff are now doing level 2&3 in Dementia care.
Dementia sits are fast becoming the company's speciality. They recognise carers need a much deserved break, to go and meet friends, run that errand...
Assist and Care is a family-run independent Domiciliary Care Company.
Assist and Care prides itself on going the extra mile, delivering quality care and support within the local community.
All staff are dementia trained and dementia friends. Staff are now doing level 2&3 in Dementia care.
Dementia sits are fast becoming the company's speciality. They recognise carers need a much deserved break, to go and meet friends, run that errand or just have some "me" time
The team understand how difficult it is to find trusted care for loved ones because they too have cared for their own family members through different stages of illness, which makes caring for YOUR loved ones so personal to them.
The company prides itself on delivering quality, person-centred care. All team members are trained and deliver care with compassion, choice, dignity and respect.
Continuity of the same care professional is something Assist and Care feels is extremely important, so that clients and loved ones can feel at ease and build trusted relationships.
Assist and Care is available 24 hours a day, seven days a week. Covering the following areas;
Assist and Care Ltd has a Review Score of 9.8 (9.750) out of 10, based on 10 reviews in the last 2 years. Over all time Assist and Care Ltd has 50 reviews.
Review from Amanda S (Daughter of Client) published on 15 November 2018 Submitted via Website•
Overall Experience
I was looking for a company to help in the care of my mum who had moved in with me and became bed bound. The first initial meeting was wonderful the manager listened to my needs and mum's needs was very sympathetic. It was all done and put into place within a week, I had no hassle what's so ever....
I was looking for a company to help in the care of my mum who had moved in with me and became bed bound. The first initial meeting was wonderful the manager listened to my needs and mum's needs was very sympathetic. It was all done and put into place within a week, I had no hassle what's so ever. The carers are second to none, arrived on time dressed professionally. The care they gave my mum is beyond words, full of compassion for my mum and me especially as mum came to the end of life stage. Can not thank them or praise the company from the manager, team leader and carers.
↩Reply from Tracey Chuwen, at Assist and Care Ltd
Thank you so much for your kind words. As a company, our ethos is to give quality care and to meet your needs without being generic! Each client has different needs and together we create a bespoke package.
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Review from Andrew (Client / Service User) published on 25 July 2018 Submitted via Website•
Overall Experience
Assist & Care Ltd is an exceptionally good care provider. The minimum of one hour per visit makes for a comfortable and relaxed experience. I have up to four regular carers; the team leader and care manager make regular checks to ensure I am getting the correct care. The agency uniquely puts on a...
Assist & Care Ltd is an exceptionally good care provider. The minimum of one hour per visit makes for a comfortable and relaxed experience. I have up to four regular carers; the team leader and care manager make regular checks to ensure I am getting the correct care. The agency uniquely puts on a Christmas party each year, as well as sending seasonal and birthday cards.
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Review from Cathy T (Daughter of Client) published on 21 August 2017 Submitted via Website•
Overall Experience
Assist & Care provided carers for my mum for 3 years. My mum could not have been in better hands. The organisation provides carers who really do care. The managers of Assist & Care took great care to organise carers who perfectly matched my mum’s needs. The carers were able to not only help Mum...
Assist & Care provided carers for my mum for 3 years. My mum could not have been in better hands. The organisation provides carers who really do care. The managers of Assist & Care took great care to organise carers who perfectly matched my mum’s needs. The carers were able to not only help Mum with physical needs, but all of them provided for her emotional needs. These carers were a lifeline for Mum and gave her life meaning and purpose. The Assist & Care Manager made sure that Mum got the same regular carers that she really clicked with and liked.
Living abroad, it was really comforting for me to know that she was so well looked after especially after she was diagnosed with Lewy body dementia in the last year of her life. All of them were so attentive and kind to Mum and genuinely lovely people. She could never have received care as good as this in a nursing home. They gave service above and beyond the call of duty and made the final stage of my mum’s life so happy.
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Review from Maggie C (Daughter of Client) published on 18 August 2017 Submitted via Website•
Overall Experience
During the two years that my mother was cared for by Assist and Care, I was impressed by the reliable, professional and caring attitude of all the staff. My mother was always treated with dignity and respect, and the carers often went above and beyond the call of duty. The carers made the effort to...
During the two years that my mother was cared for by Assist and Care, I was impressed by the reliable, professional and caring attitude of all the staff. My mother was always treated with dignity and respect, and the carers often went above and beyond the call of duty. The carers made the effort to get to know my mother's needs and showed great attention to detail. They helped her to maintain a degree of independence by encouraging her, yet did not 'take over', and seemed to know intuitively when more assistance was required. The manager is also a compassionate, conscientious person who provided an excellent service. The carers had obviously undergone training and were also diligent in completing the necessary documentation. I was particularly pleased that there was always a familiar face, and new carers were introduced to my mother before arriving to take care of her.
I would be more than happy to recommend Assist and Care to anyone requiring care at home.
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Review from Roger B (Son of Client) published on 7 August 2017 Submitted via Website•
Overall Experience
Assist & Care gave my Mother very close, well trained and friendly support in her own home over a period of 2 years before she went into a Retirement Home. They always came on time and she enjoyed their company as well as their support.
Would certainly recommend them, because they are true to...
Assist & Care gave my Mother very close, well trained and friendly support in her own home over a period of 2 years before she went into a Retirement Home. They always came on time and she enjoyed their company as well as their support.
Would certainly recommend them, because they are true to their name; they care, and they do assist, making the most of the abilities of the person they are caring for.
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Review from Steve C (Son of Client) published on 4 August 2017 Submitted via Website•
Overall Experience
Having experienced the abysmal care company provided to me I decided that my father deserved better. He needed visits 3 times a day to help with taking medication, getting meals ready and getting washed and dressed. Assist & Care came highly recommended.
I enquired about their services and the...
Having experienced the abysmal care company provided to me I decided that my father deserved better. He needed visits 3 times a day to help with taking medication, getting meals ready and getting washed and dressed. Assist & Care came highly recommended. I enquired about their services and the owner/manager came to visit us. She was obviously a very caring and committed person. We decided to give them a try and we were not disappointed. The carers that she sent in to see my Dad were caring and considerate and it was great that he could see friendly faces on a regular basis. Instead of worrying what the carers would be doing when they visited my father I was now able to relax knowing that he was being well taken care of. Not only were the staff able to sort out Dad's care requirements but they were happy to take him for walks and drives out to help break up his day.
I would have no hesitation in recommending Assist & Care.
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Review from Chris M (Client / Service User) published on 5 October 2016 Submitted via Website•
Overall Experience
I was worried about inviting people into my life. I have difficulties that are frustrating but I know there are some things I can't do. This company have given me hope that my life is just that, mine. They offer as much or little help as I request but I know help is at hand if I need it. I am...
I was worried about inviting people into my life. I have difficulties that are frustrating but I know there are some things I can't do. This company have given me hope that my life is just that, mine. They offer as much or little help as I request but I know help is at hand if I need it. I am treated as a human being.
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Review from Avril M (Mother of Client) published on 26 September 2016 Submitted via Website•
Overall Experience
My son is a client, he has found his condition difficult to come to terms with and is very independent. Assist & Care delivers those two words, offering assistance when needed with a caring approach. The ethos of this company is exactly what a company in this field of service should be. Since the...
My son is a client, he has found his condition difficult to come to terms with and is very independent. Assist & Care delivers those two words, offering assistance when needed with a caring approach. The ethos of this company is exactly what a company in this field of service should be. Since the company came on board to support my son, it has given me comfort, as I know that he feels comfortable with his care worker and office and management staff, he feels that nobody is taking control of his life or even trying to.
He now feels that valued that if the time comes that he requires more assistance in daily life he would be comfortable to request and accept that help. Thank you to all the staff you have given me some comfort to know that if for whatever reason I was not able to support my son, he will not be on his own.
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Review from C T (Niece of Client) published on 13 May 2016 Submitted via Website•
Overall Experience
The Community Nurse from my aunt’s Medical Centre gave me contact details for A & C in 2014.
The owner/manager immediately followed up my enquiry. Their informal, yet very professional approach during the initial interview was thorough & reassuring for both my aunt & me. The outcome of a lengthy...
The Community Nurse from my aunt’s Medical Centre gave me contact details for A & C in 2014. The owner/manager immediately followed up my enquiry. Their informal, yet very professional approach during the initial interview was thorough & reassuring for both my aunt & me. The outcome of a lengthy initial skillful assessment was a thorough awareness of my aunt’s needs & a personalised Care Plan was later written. The organisation is adept at organising the care staff rotas with staff members to meet the personalities of the clients. Having regular & familiar carers is such an asset.
Throughout the past 2 years, in-patient hospital stays are a reality for my aunt. This is where A & C excels, their kindness & flexibility during these periods means that in the absence of any visitors, the carers visit. If necessary, the managers arrange transport home from hospital & ensure fresh food is available. Being able to return home enables my aunt to maintain her family & friends relationships.
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Review from Charlotte W (Daughter of Client) published on 15 December 2015 Submitted via Website•
Overall Experience
We have been so delighted with the service provided by Assist & Care; they are fully professional, reliable and thorough in everything they do. As a private family owned business they have been personal and genuine throughout the whole process of caring for my 93 yr old dad. It has been more like...
We have been so delighted with the service provided by Assist & Care; they are fully professional, reliable and thorough in everything they do. As a private family owned business they have been personal and genuine throughout the whole process of caring for my 93 yr old dad. It has been more like having an extension of the family in the home. We would highly recommend them to anybody
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 June 2019
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Meet the Team (2)
Keera TaylorJob Title Acting ManagerJoined 2014
Keera grew up spending many hours with her Grandparents, especially with her Grandma who was in a wheelchair. It became second nature for Keera to...
Keera grew up spending many hours with her Grandparents, especially with her Grandma who was in a wheelchair. It became second nature for Keera to assist them whenever she could. This childhood experience motivated Keera to achieve a degree in Health and Social Care. Keera has worked alongside her Mother, Tracey at Assist and Care since 2014, not only bringing her organisational skills to the company but also her empathy, sensitivity and understanding that she learnt growing up and beyond helping others when needed.
Barbora ModrakovaJob Title Care CoordinatorJoined 2019
Barbara's career in social care started in 2009 in her home country of the Czech Republic, where her passion for delivering compassionate care became...
Barbara's career in social care started in 2009 in her home country of the Czech Republic, where her passion for delivering compassionate care became evident from the start. As Barbora’s role evolved into that of a Senior Care Assistant, her commitment to excellence and attention to detail stood out. In addition to carrying out spot checks, observations, and quality reviews, Barbora has taken on the added responsibility of assisting with medication management within the company.
Her dedication to ensuring the safe and accurate administration of medications underscores our commitment to providing comprehensive and person-centred care to our clients. Barbora has now transitioned into the role of Care Coordinator.
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