Bluebird Care Lewes

Bluebird Care have been integral in us being able to help mum stay as independant as possible. From the care supervisors/co-ordinators to the actual carers visiting at home everyone has been great. Approachable, accomodating and compassionate. But above all caring, would highly recommend.

Satisfactory

I would also like to have carers that I know beforehand - which is usually the case.

My mother has carers 3 times a week in the mornings. The carers are very polite, capable, friendly and professional. They make sure that she has taken her medication nd will assist in showering, dressing making a cup of tea or anything that is required. It has been a battle to get my mother to accept carers help but due to the carers being very friendly she has accepted it. I'm happy that as time goes on and mum requires more assistance that we will increase the service but this is only due to the carers being so good. Thank you.

Our carer is on time, cheerful and very helpful and efficient.

Sadly management has changed over the last 9 months and the quality of the agency has significantly deteriorated. I don't feel the partnership that used to be there between management/carers/customers - I'm not known to the management now and no efforts have been made towards this, requests for reviews/contact have been ignored, and that happy dialogue between all parties that had worked for so many years isn't there anymore.

The carers on the ground cannot be faulted, they are doing a great job despite all this. We are incredibly lucky to have such a good set of carers who can keep the care up to a reasonable standard even without the support they deserve. Because of this, I hope that things improve again in the future, it's not all lost!

Despite the client being stubborn and rather reticent about accepting help Bluebird met his wishes with respect and friendship enabling him to end his days in the comfort of his own home doing what he wanted.

Caring, thoughtful, knowledgeable staff.

Overall very satisfied. Carers knowledgeable and helpful. Only thing that could be improved is informing me of any changes in carers and timings.

There have been continuous miscommunications and constant changes to schedules, times and carers. It is extremely disappointing and upsetting as so many promises were made regarding what help could be given. In my opinion, Bluebird Care are struggling with their administration, they seem unable to send or reply to emails. There is clearly a management issue. In the end , two carers visited my mother. One was very good , the other was not a good fit. The whole approach from start to finish has felt like a scam. From signing direct debit immediately at the first meeting to being told that emails and letters had been sent (however not received by me). I have now found a new agency who are much more efficient with less extortionate rates. Bluebird is a big agency but the Brighton branch is not being run well at all. It's sad to see this sector struggling as this vital support is needed by so many.

Bluebird Care assisted my Mum in her last days. She was kept clean and comfortable daily. Although the carers attended to her four times a day, they were always friendly, kind and courteous to the family at a very difficult time. Thoughtless actions during one visit did result in extra work for the family, but overall the carers were helpful and allowed us to have quality time with Mum.

I was looked after very well by Bluebird Care. They tailored their support to my individual needs. They were helpful, kind and there for me when I was in a bad way. I would not have managed to do so well and recover so quickly without their support. I am grateful for all the lovely staff and management who looked after me so well, made me laugh at times and listened to me and went beyond their call of duty sometimes.

The extra fee at weekends means we can't afford it then.

I am hoping that, if the timing of my visit changes from what is written down on my visit schedule the staff or management will phone me to let me know.

Very good, carers really care. I look forward to their visits.

Our carers were always respectful, informed, caring and empathetic. We particularly valued the consistency of our regular carer, she made the difference to Dad.

Thank you all.

After some initial problems regarding start times, I now have a regular carer who is both very pleasant and efficient. She is always on time (traffic allowing) and carries out the care plan in a friendly and dignified way.

I've had care now for almost four years and I am very satisfied.

Thank you so much to everyone involved in his care - we couldn't have managed to keep him at home without you all.