Please call our friendly team to discuss your needs and we can quote on your care package
These prices are only a guideline, please contact Bluebird Care Lewes District, Brighton & Hove to find out the exact price for your requirements.
Bluebird Care Lewes District, Brighton & Hove has a Review Score of 9.2 (9.217) out of 10, based on 12 reviews in the last 2 years.
Over all time Bluebird Care Lewes District, Brighton & Hove has 37 reviews.
4.0 out of 5
Thank you so much for taking the time to share your review and kind words! We truly appreciate your feedback. It means a lot to us to hear that you are overall very satisfied. We noted your suggestion about improving communication on carer and timing changes. This is important to us, and we are committed to enhancing our processes to ensure you are always well-informed. We appreciate your valuable feedback.
1.0 out of 5
Thank you for taking the time to share your feedback We are sorry to hear that your experience did not meet your expectations, and we sincerely appreciate you bringing these important points to our attention. Please be reassured that we take all feedback seriously as it helps us identify areas where we can improve and ensure we are providing the highest standard of care. We are committed to continuous improvement and ensuring all our customers and their families feel supported, respected, and confident in the care we provide.
4.0 out of 5
5.0 out of 5
I am so pleased we have supported you effectively enough to enable you to manage independently. Thank you for your kind words.
4.0 out of 5
4.0 out of 5
5.0 out of 5
5.0 out of 5
5.0 out of 5
Thank you so much for your kind words! We are truly delighted to hear about your positive experience with our team. At Bluebird Care, we strive to provide personalised, dignified care to each of our clients and it's heartwarming to know that we were able to make a significant difference for your dad. Our carers, along with the scheduling team, are dedicated to being as accommodating and professional as possible. We are thrilled that you felt supported and that our flexibility helped ease your responsibilities. Thank you again for placing your trust in us. Your appreciation means the world to the entire team!
4.0 out of 5
Thank you for your comment and feedback. We are delighted that the team have been able to iron out your initial concerns. Thank you for your comment about your carer, we are very proud have such a fantastic bunch of people in our team.
3.0 out of 5
Hello, thank you for your review. I note that you have had care from us for four years and are 'very satisfied'. This is lovely to hear. However, I will ask the team to contact you this week as I am concerned that we have only achieved three out of five stars for your overall experience with us. We clearly need to do more to make sure our service meets all your expectations.
5.0 out of 5
Thank you so much for your kind words. It was our pleasure and an honour to help at this time. Our love to you and your family and friends.
5.0 out of 5
Hello, thank you for finding the time to make comment about our service. I have asked the appropriate office to contact you to see if there is anything we can assist to help with your query about roster sheets and invoices. Kind regards.
5.0 out of 5
Thank you so much for your review of our services, we really appreciate the time you have taken to express your thanks. Your words will be passed on to our team. Kind regards.
5.0 out of 5
Thank you so much for taking the time to write and provide your feedback. We are glad your mother has made a good recovery. Kindest regards
5.0 out of 5
Hello, thank you for your review. We are pleased that you have found our care of a high standard. Regretfully, the cost associated with providing care is largely out of our control: national minimum wage, national insurance, insurances, CQC fees and tax. However, over the last 2 years, as a company, we have absorbed as much of these costs as we could, being mindful of our customers and their families.
5.0 out of 5
Thank you for taking the time to make such kind comments. We will ensure that our team is made aware, they always like to receive feedback and to know that their work is appreciated. Thank you.
5.0 out of 5
Thank you for taking the time to write, we truly appreciate the time you have taken. We will pass your comments on to our wonderful team who I am sure will very much appreciate your feedback.
5.0 out of 5
Thank you so much for your feedback. It is truly invaluable. I shall pass your comments on to our carer team, who will appreciate your lovely comments. Thank you.
5.0 out of 5
Thank you. We shall let our team know and alter the care plan to reflect your comments.
The Review Score of 9.2 (9.217) out of 10 for Bluebird Care Lewes District, Brighton & Hove is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Lewes District, Brighton & Hove is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Terri originally started with Bluebird Care (Lewes District) in July 2011 where she was the Company’s first and only carer. When the Company was in its infancy she helped with a variety of duties to help get the business off the ground. Terri then left to start her own business and soon discovered that she missed her love for care.
She returned to the sector where she gained experience in hospital and nursing home settings. During the pandemic, Terri worked in a nursing home and was responsible for keeping residents safe. Terri has been a manual handling trainer and has a considerable amount of nurse training. She holds a Level 3 Diploma in Health & Social Care and will be working towards Level 5. Terri is honoured to be working with Bluebird Care once again, now as Care Manager, and is looking forward to assisting the company to new heights.
Amanda originally started her career in Health and Social care at 16 years of age in a nursing environment. From there, she has worked in several nursing homes residential and dementia homes with a career spanning 40+ years after completing her diploma in management of people and young peoples services. She then went on to managing residential and dementia care homes before and during the pandemic and managed to keep the home virus free. She has now come back to Bluebird care Brighton after working for the company several years back. Caring is her passion and Amanda now manages the Brighton office and looks forward to a bright future within the company.
Karen joined us in 2019 as a Training Officer and has now moved into the position of Operations Manager responsible for both offices in Hove and Newhaven. She is still responsible for training all new care assistants and for the ongoing continued professional development of the wider existing teams and carers.
Due to her astounding skills base and ability to problem solve she has taken on the whole of Operations Manager for the two businesses. This includes supporting the Registered Care Managers with compliance as well as using her knowledge as a registered nurse to guide the business, and new and experienced employees to fulfil potential.
Karen considers;
The investment made in training our staff to a high standard is a testament to the level of care that’s provided ensuring all staff are prepared for the individual needs of our customers.
Courtney started with Bluebird Care (Lewes District, Brighton & Hove) in November 2023 as the Lead Care Co-Ordinator across both offices. Courtney has worked within the care sector for 11 years across both residential and domiciliary care. During those 11 years, Courtney has worked across many roles from a care assistant to a deputy manager within a residential care home. Courtney is highly motivated, proactive and has a positive attitude. Courtney is keen to work as part of the team and is committed to providing clients, their families, and carers with a very high-quality level of support.
Sarah has many years of experience as a care worker and has been working with Bluebird Care (Lewes District, Brighton and Hove) since March 2019. She joined the office team, working from the Newhaven office, working in support of Tracy Wood, our Lead Area Supervisor. Sarah holds Level 2 & 3 qualifications in Health & Social Care.
I have enjoyed my progression from Carer to Support Supervisor and now to Area Supervisor; I have had a lot of encouragement and support from the team and have also always felt part of the team.
Sandra started her work with Bluebird Care (Lewes District, Brighton & Hove) as a Care Worker and has been promoted to the position of Area Supervisor. She works from our Hove office, as our lead Supervisor. Sandra's main role is to ensure the safety and well-being of customers and Care Workers alike.
I enjoy my work as a carer and area supervisor, I have been a carer for over 10 years and I really enjoy my role. I started with Bluebird 3 years ago, as a carer and have now worked my way to being an area supervisor. I have respect for all my customers and carers, and I like to see the customers flourish, with our help and dedication, to their care. The carers that work with us are so passionate, and understanding in what they do.
Sara has been working for Bluebird Care since 2014 as a carer and recently joined the office team as an Area Supervisor. Since joining Sara has been loyal, hardworking, reliable, and always helping with extra when needed. Sara completed Level 2 in Adult Social Care. Since joining the office team, Sara has learnt a different side and found it very interesting. Knowing the customers Sara has been about to support the carers and review customers' care plans effectively.
Sara enjoys both the caring and office-based roles and from September will be working in the office 2 days a week and the rest being a carer again.
Sara states “I enjoy looking after people in their own homes and encouraging the customers to be involved in their care as much as possible, always ensuring their safety. I also enjoy supporting my colleagues around me and ensuring the new carers have full support and understanding of their role”.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Lewes District, Brighton & Hove to verify any information. View our terms and conditions. Bluebird Care Lewes District, Brighton & Hove has an Enhanced Service - more info.
