Bluebird Care Lewes

Very pleased with service delivery. Would find it easier if rota visit sheets covered same period as invoices, sometimes difficult to cross check.

The staff that cared for my father were all brilliant from the start. They were very professional, friendly and treated my father with dignity throughout. They were a tremendous support to both my father and mother. We would like to express our heartfelt thanks to all of them.

The carer arrived to assist my mother with eye drops and found she had fallen. The carer called an ambulance as the carer was unable to assist my mother to get up. I was informed and my brother arrived and assisted my mother to her feet. My mother needed the toilet and the carer assisted her with personal care, ensuring she was washed, dried and into new pyjamas and was comfortable in her chair. This was not part of the carer's role for the visit but the carer knew what to do and was professional, caring and very reassuring. We are most grateful for such a superb service and super staff.

I have been very satisfied with the carers I have had for my husband.

The carers we had were all very professional, caring and helpful. All took the time to ensure Mum was comfortable and well looked after. Mum was always really thankful for the care she received. Thank you to the whole team.

I feel confident that Bluebird's care which is delivered to my daughter, is of a very good standard. She is kept well informed when inevitable changes occur and she is listened to and that she has changing needs which are responded to. Bluebird's care is delivered with professionalism and with a good level of discretion. Many thanks for your care.

Bluebird are very professional and caring. They are a lifeline of support to me in looking after my 99-year-old mother with mixed vascular and Alzheimer's dementia. Without the carer's support, we could not manage, and I would not be able to keep Mum safe in her own home. They encourage her to eat and display enduring patience and understanding during respite and in all required personal care.

If mum says she's done housework, please still do chores as she gets confused.

My mother and I are very happy with Bluebird Care. The staff are lovely and caring. The only reason we rated management as good and not excellent is sometimes the timings/staff get changed. I realise with sickness etc this is bound to happen and I haven't got a major problem but to be excellent it wouldn't happen or I'd get notified in advance-which I appreciate isn't realistic. So all in all we are extremely happy with Bluebird Care Lewes District, Brighton & Hove.

We have been receiving Bluebird Care for well over two years now and we have been very satisfied with the care provided during this time. The carers are always prompt in arriving and their work is to a very good standard. They are usually very pleasant to speak to and willing to do jobs that are required for them to carry out. I cannot find a reason to complain so far, but I'm not very good at looking for unsatisfactory help, as I like to keep on good terms as much as possible. Hopefully, they will not need masks for much longer.

The lady that came today was extremely efficient and charming. I would be pleased if we had her all the time.

As mentioned before mum would appreciate a regular carer, but she understands the difficulties with staff due to holidays, sickness etc. She would appreciate being informed if the carer is running late, although I've tried to explain it's not always possible. She said carers are helpful and kind.

Very good care, friendly carers, chatty. Gentle with the manhandling required. Sometimes a bit later than planned in their timekeeping but they always turn up in the end. Reliable, thank goodness, even in challenging circumstances.

I am more than happy with the service provided by Bluebird. All the staff I find are very caring and nothing is too much trouble.

Bluebird has provided care for my 95-year-old mother following discharge from a stay in hospital and then a stay in a nursing home. Care has been provided 3 x a day, washing, dressing and personal care. This involved the use of hoists. The initial assessment was very thorough and extensive and the early visits were sensitive and patient until the care carers became more familiar with my mother's needs. The pressure of work means the visits are not at the arranged times but the carers endeavour to come as planned.

Arrives promptly at 18.45 wearing PPE, she is very nice and gentle with me helping me shower. She is patient with me and makes sure I am steady at all times. What could be embarrassing she makes very easy. I am comfortable with her.

We have found Bluebird to be reliable and flexible and dedicated to my mum’s needs. All the carers are excellent but in particular, one member of staff has been fantastic and extremely helpful in looking after my mum.

Bluebird Care is a very reliable service, on occasions when staff are late we always receive a phone call beforehand to explain lateness. Over eight or so years we have only been let down a couple of times. Overall, a caring and efficient service.

Since my mother started using Bluebird 6/8 years ago, I have had peace of mind knowing they will never let us down, and she will always get the best care. Especially over the last year when covid restrictions have meant, I have not been able o visit her much myself. They are very kind and professional and keep me informed of any problems she has - health or otherwise. She has used two other compies over the last 10-years and Bluebird is the best.

The care my cousin has is excellent. Although only in his 70's, he lives alone and is very inactive. He demands a lot of attention and reassurance, and as visiting hi, due to covid has been difficult, the Bluebird Care has been a great comfort to him. In turn, it has allowed us to isolate from him, but know he is happy.