Westhome Care Services Ltd

5 Defender Court, Sunderland Enterprise Park, Sunderland SR5 3PE
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7.3 3 Reviews
  • Westhome Care Services Ltd, Sunderland
About Westhome Care Services.

Westhome Care Service’s dedicated care staff and management team ensure they are able to offer a broad range of home care services. They offer a tailored service to meet individual needs.

Their Care Workers can visit you at times that suit your lifestyle. They are available to provide home care services 24 hours a day, 365 days of the year. Whether you need two hour-long visits everyday or you may simply just need a 30-minute visit once a week, either way they can accommodate your unique needs.
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Care Provided by Westhome Care Services Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26.50 – £26.50

These prices are only a guideline, please contact Westhome Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Westhome Care Services Ltd

Person in Charge

  • Marie Goudie (Manager)

Westhome Care Services Ltd Reviews (3)

7.3

Westhome Care Services Ltd has a Review Score of 7.3 (7.265) out of 10, based on 3 reviews in the last 2 years.
Over all time Westhome Care Services Ltd has 3 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 1
  • 0
Date Published
  • 3
  • 3
  • 3
  • 3
  • 0
Reviewer Connection to Westhome Care Services Ltd
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from C C (Wife of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Westhome Care Services in for just over a year now
We have been treated with kindness, professionalism and dignity
They have shown willingness to understand my husband's condition, and when needed, have gone above and beyond. Couldn't ask for better service and will be forever grateful.
Reply from Marie Goudie, Manager at Westhome Care Services Ltd
Thank you so much for sharing your experience. This means the absolute world to us, we know how much everyone here, especially your regular care staff care about your husband and it is so good to hear…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul S (Son of Client) published on 4 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
i employed this company too come too me and my mums home, every morning, 7 days a week, to get mum up, get her washed or showerd and dressed. To change her bed, then make her breakfast, crumpets and a cup of tea. and also put any of mums clothes that need washing? in the Washer!! This started off
on when i employed them in November 2024. fast forward too this year? i found out i was being charged, 30minutes every morning? wich the sunderland city council, said, cost £125 pound a week? Wich was a massive shock? But also? these carers were only hear,, 5 minutes to 10minutes maximum, since it started!! but charging me for 30 minutes a day. Ive complaind and also cancelled this service 3 times recently. but totaly ignoring me and still sending somone on a morning. unberlievible. finally i also told them that one of there employees, was bard from coming ever again, because of her attitude and agression. yet this morning, this person arrived? ridiculous.
Reply from Marie Goudie, Manager at Westhome Care Services Ltd
Dear Paul, we appreciate your concern and are disappointed by your review. Your mum's care has and always will be entirely important to us and although you did ask to cancel her care, unfortunately we…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lesley T (Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved to Westhome from my previous Care company in May 2024 to date. I've been with 5 different Care companies over the past 10yrs I've needed Care & Westhome are definitely the best by far.
I love the fact they are a team, the office staff & Carers all work together. Everyone I have had any dealings
within the company have gone out of their way to help me & make things easy for me. My coordinator is a 'Godsend'!! & has a great understanding of my complex health issues making sure every Carer coming in is aware of my needs. My main Carer is my 'Angel in a uniform', helping my do what I can for myself to keep me active & independent but also doing for me what I can't no longer do. She definitely puts the 'Care' into 'Carer'!!!..When I ring the office there's always a friendly voice that listens to what I say & going out of their way to support & help me. They're a very caring compassionate company that support me fully during the loss of my husband last year Many thanks to all of you.
Reply from Marie Goudie, Manager at Westhome Care Services Ltd
Thank you so much for your kind words and heartfelt feedback. It means the world to us to know that our team has made such a positive difference for you. We are truly grateful for the trust you have…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.3 (7.265)

Overview of Review Score

The Review Score of 7.3 (7.265) out of 10 for Westhome Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.765 for Westhome Care Services Ltd is calculated as follows: ( (11 Excellents x 5) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 17 Ratings = 3.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westhome Care Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Marie

Marie Goudie

Job Title: Registered Manager Joined: 2011

Hi, my name is Marie, and I am the registered manager for Westhome Care Services. My role is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients.


I joined Westhome Care Services in 2011 in the position of Care Trainer. I had previously qualified with a degree BA (Hons) Education and used this qualification to assist with training our care staff. Alongside vast experience as a care worker alongside my university studies.


I then went on to gain my Level 5 Diploma - in Leadership for Health and Social Care and Children and Young People's services (Adults' management) and accepted the role of Registered Manager in 2015 following an interview and approval by the Care Quality Commission.


I have achieved many other qualifications over the years, and my passion lies in Autism and learning disabilities.

Julie

Julie West

Job Title: Lead Care Coordinator Joined: 2019

My name is Julie and I am the Lead Care Coordinator at Westhome Care Services. My role involves overseeing our care coordinators, allocating our care workers to our service users, working with our staff’s availability, level of experience and specialist skills, and aligning them to our service user’s needs.

Frequently Asked Questions about Westhome Care Services Ltd

What Type of Services does Westhome Care Services Ltd offer?

Westhome Care Services Ltd offers Home Care.

How many Carers does Westhome Care Services Ltd employ?

Westhome Care Services Ltd employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westhome Care Services Ltd to verify any information. View our terms and conditions. Westhome Care Services Ltd has an Enhanced Service - more info.