About Westhome Care Services.
Westhome Care Service’s dedicated care staff and management team ensure they are able to offer a broad range of home care services. They offer a tailored service to meet individual needs.
Their Care Workers can visit you at times that suit your lifestyle. They are available to provide home care services 24 hours a day, 365 days of the year. Whether you need two hour-long visits everyday or...
Care Provided by Westhome Care Services Ltd
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £26.50 - £26.50
Contact Westhome Care Services Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
NHS (Contracted Provider) -
Good to Know
Owner
- Westhome Care Services Ltd
- Private Owned
Person in charge
- Marie Goudie (Manager)
Westhome Care Services Ltd Reviews (3)
Westhome Care Services Ltd has a Review Score of 7.3 (7.265) out of 10, based on 3 reviews in the last 2 years.
Over all time Westhome Care Services Ltd has 3 reviews.
We have been treated with kindness, professionalism and dignity
They have shown willingness to understand my husband's condition, and when needed, have gone above and beyond. Couldn't ask for better service and will be forever grateful.
Thank you so much for sharing your experience. This means the absolute world to us, we know how much everyone here, especially your regular care staff care about your husband and it is so good to hear how he has been treated with such kindness, professionalism and dignity. We are thrilled that you...
i employed this company too come too me and my mums home, every morning, 7 days a week, to get mum up, get her washed or showerd and dressed. To change her bed, then make her breakfast, crumpets and a cup of tea. and also put any of mums clothes that need washing? in the Washer!! This started off on when i employed them in November 2024. fast forward too this year? i found out i was being charged, 30minutes every morning? wich the sunderland city council, said, cost £125 pound a week? Wich was a massive shock? But also? these carers were only hear,, 5 minutes to 10minutes maximum, since it started!! but charging me for 30 minutes a day. Ive complaind and also cancelled this service 3 times recently. but totaly ignoring me and still sending somone on a morning. unberlievible. finally i also told them that one of there employees, was bard from coming ever again, because of her attitude and agression. yet this morning, this person arrived? ridiculous.
Dear Paul, we appreciate your concern and are disappointed by your review. Your mum's care has and always will be entirely important to us and although you did ask to cancel her care, unfortunately we have to liaise with the local authority, and they advised to continue to send care staff to attend...
I love the fact they are a team, the office staff & Carers all work together. Everyone I have had any dealings within the company have gone out of their way to help me & make things easy for me. My coordinator is a 'Godsend'!! & has a great understanding of my complex health issues making sure every Carer coming in is aware of my needs. My main Carer is my 'Angel in a uniform', helping my do what I can for myself to keep me active & independent but also doing for me what I can't no longer do. She definitely puts the 'Care' into 'Carer'!!!..When I ring the office there's always a friendly voice that listens to what I say & going out of their way to support & help me. They're a very caring compassionate company that support me fully during the loss of my husband last year Many thanks to all of you.
Thank you so much for your kind words and heartfelt feedback. It means the world to us to know that our team has made such a positive difference for you. We are truly grateful for the trust you have placed in us, and we are proud to be able to support you in any way we can. Thank you again for your lovely message!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 February 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Westhome Care Services Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Westhome Care Services Ltd.
Meet the Team (2)
Hi, my name is Marie, and I am the registered manager for Westhome Care Services. My role is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients.
I joined Westhome Care Services in 2011 in the position of Care Trainer. I had previously qualified with a degree BA (Hons) Education and used this qualification to assist with training our care staff. Alongside vast experience as a care worker alongside my university studies.
I then went on to gain my Level 5 Diploma - in Leadership for Health and Social Care and Children and Young People's services (Adults' management) and accepted the role of Registered Manager in 2015 following an interview and approval by the Care Quality Commission.
I have achieved many other qualifications over the years, and my passion lies in Autism and learning disabilities.
My name is Julie and I am the Lead Care Coordinator at Westhome Care Services. My role involves overseeing our care coordinators, allocating our care workers to our service users, working with our staff’s availability, level of experience and specialist skills, and aligning them to our service user’s needs.
Frequently Asked Questions about Westhome Care Services Ltd
How many Carers does Westhome Care Services Ltd employ?
Westhome Care Services Ltd employs 62 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westhome Care Services Ltd to verify any information. View our terms and conditions. Westhome Care Services Ltd has an Enhanced Service - more info.