Westhome Care Services Ltd
5 Defender Court, Sunderland Enterprise Park,
Sunderland
SR5 3PE
These prices are only a guideline, please contact Westhome Care Services Ltd to find out the exact price for your requirements.
Westhome Care Services Ltd has a Review Score of 6.1 (6.091) out of 10, based on 2 reviews in the last 2 years. Over all time Westhome Care Services Ltd has 2 reviews.
Review from Paul S (Son of Client) published on 4 August 2025
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Marie Goudie, Manager at Westhome Care Services Ltd
Dear Paul, we appreciate your concern and are disappointed by your review. Your mum's care has and always will be entirely important to us and although you did ask to cancel her care, unfortunately we have to liaise with the local authority, and they advised to continue to send care staff to attend to your mums personal care. The Council set your fees and will be the persons you need to contact about your queries on cost not us. We have currently decreased your mum's care as requested by yourself, but we are still attending to your mum's personal care. All care staff log times in and out of calls and log all activities, these have been checked and all match up to the care plan and correct times. You also turned away our care staff and sent them away early on many occasions. We have found it very difficult to communicate with yourself regarding any concerns.We regret that you have overlooked our efforts and commitment to providing your mum with safe and consistent care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lesley T (Client) published on 6 May 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Marie Goudie, Manager at Westhome Care Services Ltd
Thank you so much for your kind words and heartfelt feedback. It means the world to us to know that our team has made such a positive difference for you. We are truly grateful for the trust you have placed in us, and we are proud to be able to support you in any way we can. Thank you again for your lovely message!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 6.1 (6.091) out of 10 for Westhome Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.1 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.091 for Westhome Care Services Ltd is calculated as follows: ( (5 Excellents x 5) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 11 Ratings = 3.091
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Westhome Care Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Feb 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2011
Hi, my name is Marie, and I am the registered manager for Westhome Care Services. My role is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients.
I joined Westhome Care Services in 2011 in the position of Care Trainer. I had previously qualified with a degree BA (Hons) Education and used this qualification to assist with training our care staff. Alongside vast experience as a care worker alongside my university studies.
I then went on to gain my Level 5 Diploma - in Leadership for Health and Social Care and Children and Young People's services (Adults' management) and accepted the role of Registered Manager in 2015 following an interview and approval by the Care Quality Commission.
I have achieved many other qualifications over the years, and my passion lies in Autism and learning disabilities.
Job Title: Lead Care Coordinator
Joined: 2019
My name is Julie and I am the Lead Care Coordinator at Westhome Care Services. My role involves overseeing our care coordinators, allocating our care workers to our service users, working with our staff’s availability, level of experience and specialist skills, and aligning them to our service user’s needs.
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