Independent Homecare Team

405a Footscray Road, New Eltham, London SE9 3UL
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Top 20 award
10 52 Reviews
  • Independent Homecare Team, London
Independent Homecare Team offers professional services in the home to older and vulnerable adults in Sidcup, as well as in surrounding areas of Bexley, Bromley & Greenwich boroughs.

The owner believes in care provision that is individually tailored, based on her own experience in caring for others, which takes on board the perspective of any family involved.

The team has been successful in assisting with reablement and dementia care, with key workers in place to ensure that continuity is achieved.
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Care Provided by Independent Homecare Team

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.95 – £36.15

These prices are only a guideline, please contact Independent Homecare Team to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Independent Homecare Team Ltd

Person in Charge

  • Fiona Duffy (Manager)

Independent Homecare Team Reviews (52)

10

Independent Homecare Team has a Review Score of 10 (9.988) out of 10, based on 14 reviews in the last 2 years.
Over all time Independent Homecare Team has 52 reviews.

Overall Experience
  • 49
  • 3
  • 0
  • 0
  • 0
Date Published
  • 52
  • 0
  • 7
  • 14
  • 38
Reviewer Connection to Independent Homecare Team
  • 21
  • 10
  • 7
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 52, showing 41-52
Review from B B (Wife of Client) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the service. My Husband responds very well to his carer.
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Review from Yvonne S (Daughter of Client) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Apart from a couple of 'blips' when we first started nearly 2 years ago, we have been extremely pleased with the service from Independent Homecare. All the carers are lovely with Mum and she is always pleased to see them. Recently Mum was in hospital and when she came home we had 24-hour care for a
while, and all the team were brilliant.
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Review from Amy D (Client) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good company. Always reliable and on time. Cannot fault them in any way. All care needs are attended to.
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Review from David S (Son of Client) published on 6 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Independent have been looking after my elderly parents at home for several years now. My Father had Parkinson's and my mother struggled to cope with his care so we had 4 support visits per day from Independent. The whole team were very caring and engaged with my parents in a very friendly and compassionate
way. They have also been very flexible when we have needed to change the care routine. Sadly my father passed away last December, but we continue to have 2 visits a day for my mother both for her support and our peace of mind as we live 130 miles away. I heartily recommend the Independent Homecare Team.
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Review from Pauline C (Sister of Client) published on 22 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed by the service my sister received from the team. My sister is a younger person with early onset dementia. She found it difficult to accept help and the members of the team who went to her home were very skilled at balancing respecting her wishes while still providing cleaning,
medication checks etc. The notes in the folder were informative and useful as I could only visit occasionally. The team were very flexible and supportive. My sister has now moved to residential care but if she had stayed at home, I would certainly have continued to use the service.
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Review from L W (Daughter of Client) published on 20 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like most things, the care provided is entirely dependent on the carer that turns up.
We are lucky in that we cannot praise the carers my mother has enough. They are kind, considerate, patient and willing to engage which makes it still possible for someone with first stages of dementia still able to
live on their own. Would I recommend the company, yes, but they do need more staff of the same calibre to enable them to consistently provide the same standard of care.
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Review from P O (Client) assisted by family/friend published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great agency and staff. Carers could do with more travel time though, so they can get to the next job on time. Staff are great.
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Review from R F (Client) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being very ill with a virus in May 2014, the Independent Homecare Team have cared for me completely and reliably with whatever days and length of visits I required.
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Review from Derek W (Son-in-law of Client) published on 17 October 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
As a carer, it is important to us to get feedback on my mother-in-laws situation on a day to day basis. Independent Home care Team always works with us to provide the best care available. Being flexible with needs which can change at a moments notice and the knowledge that the staff really care about
their clients. I believe that working as part of a team and sharing information has benefited all concerned. We encourage feedback and we get it and are extremely grateful for all of the teams Work in looking after my mother in Law .
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Review from Ashley B (Friend of Client) published on 9 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company have great well trained carers, they are always friendly and obliging to my friend.
They go out their way to help him with things not even stated in their book to do.
I hope the company is still around if I ever need carers in the future.
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Review from Julia (Granddaughter of Client) published on 5 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Independent Homecare supported myself as a live in carer and also cared for my late grandmother. From her day to day needs to end of life care at home I couldn't ask for a better company who I am still in touch with today! 100% highly recommended. Management are very hands on and always there for family
support. Reliable friendly and compassionate couldn't haave asked for better for my lovely nan. Thank you all.
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Review from Robert A (Son of Client) published on 31 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff to be friendly and caring, they are very helpful and flexible to a persons changing needs. I have recommended the service to friends and would use the service again in future if needed.
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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Independent Homecare Team is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for Independent Homecare Team is calculated as follows: ( (83 Excellents x 5) + (1 Goods x 4) ) ÷ 84 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Independent Homecare Team is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (0)

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