Independent Homecare Team

405a Footscray Road, New Eltham, London SE9 3UL
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Top 20 award
10 52 Reviews
  • Independent Homecare Team, London
Independent Homecare Team offers professional services in the home to older and vulnerable adults in Sidcup, as well as in surrounding areas of Bexley, Bromley & Greenwich boroughs.

The owner believes in care provision that is individually tailored, based on her own experience in caring for others, which takes on board the perspective of any family involved.

The team has been successful in assisting with reablement and dementia care, with key workers in place to ensure that continuity is achieved.
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Care Provided by Independent Homecare Team

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.95 – £36.15

These prices are only a guideline, please contact Independent Homecare Team to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Independent Homecare Team Ltd

Person in Charge

  • Fiona Duffy (Manager)

Independent Homecare Team Reviews (52)

10

Independent Homecare Team has a Review Score of 10 (9.988) out of 10, based on 14 reviews in the last 2 years.
Over all time Independent Homecare Team has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Independent Homecare Team
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Total of 52, showing 21-40
Review from Deborah M (Daughter of Client) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Was using another care agency to support my mum and decided to move to Independent Homecare Team, and was so pleased that I did. Independent Homecare Team has a great team who really do care about the welfare of their clients. They were always responsive to changing needs, and on occasions, achieved
outcomes with other health partners that I know I would have struggled to obtain the same result. As my mum neared end of life, they were a great support at a difficult time. I can’t thank them enough.
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Review from Darren M (Son of Client) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolute first-class care. My father has both lung cancer and dementia. The care package that is being delivered is absolutely first class in every way. The carers are friendly and ensure my father has all his needs in place, but they also take time out to ensure that he is okay and they like to have
a catch up with him. The previous care company we employed simply administered medication with no interaction at all. This is a total reversal. I cannot recommend this company enough.
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Review from Kate E (Daughter of Client) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has used Homecare for quite a while now and I have to say that the service from all the carers has been exceptional including the office based workers. Communication is excellent via the app and phone calls if there are any problems. I wouldn’t hesitate in recommending them to anybody! Thank you
for looking after my dad so well!
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Review from Dan M (Grandson of Client) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan used to be independent for the last two to three years of her life and we cannot thank them enough. Wonderful care, service and carers. So trusting and reliable in all areas of the job. They went above and beyond to care for my nan even with her elevated needs of care. Nan had a colostomy bag
and to ensure her needs were met at all times extra training was provided for any member of staff not in the know. Brilliant communication and so on the ball with her ever-changing and endless medication. I don’t think we could have done it without them. I genuinely cannot thank and recommend them enough. Thanks, ladies x
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Review from Mark M (Son of Client) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Independent Homecare has been looking after mum for several years now and we have always been really happy with the service they provide. Their carers all take time to get to know mum and treat her with respect, dignity and real care. They go above and beyond their required remit, are always reliable
and we would have no problem recommending them to anyone.
We have had the experience with other care agencies and none have come close to standards that Independent Homecare has set, they truly stand out in how they provide real care.
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Review from Philip W (Son of Client) published on 13 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Independent Homecare Team were recommended to us and we have already recommended them to another friend.
We have been delighted with the service provided over the last two years. All the carers without exception have been brilliant with Mum, even when she was in a grumpy mood! The company always alerted
us promptly when there were issues. The office staff were always friendly and helpful. They stepped the service even further up when things became difficult in the last weeks before Mum moved to a nursing home.
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Review from Sally T (Daughter of Client) published on 27 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Independent Homecare. The care my father received in his final months was professional and so caring.
I found that everyone was so kind and friendly to both dad and I as well as being supportive to me at such a difficult time.
Thank you, your help made such a difference.
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Review from Pamela M (Daughter of Client) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum with dementia, dad with increasing poor health but fierce independence. He finally accepted a trial of a carer. It was transformative for both their lives and the lives of the worrying family. The care is exactly that - the team cares.
They value continuity so that meaningful relationships can
develop. Over three years mum and dad’s care needs slowly increased, and their needs continued to be met even when they needed overnight care. The carers unfailingly deal with problems such as those arising from dementia and incontinence with sensitivity, ensuring dignity is maintained. They can also share a good laugh.
They go the extra mile. Communication within the team is excellent. The service is utterly dependable. They find ways of dealing with crises. We cannot thank them enough for making this difficult time of life as good as it possibly could be.
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Review from Teresa S (Sister of Client) published on 3 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so pleased with the way my brother is cared for by this team - they go above and beyond to do the right thing and enable my brother to continue to live independently. I'm very happy to have found Independent Homecare.
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Review from Debbie T (Daughter of Client) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Independent Homecare's professionalism was second to none. Great office communication. Covid 19 pandemic dealt with in a calm, responsible manner. Updated information. Knowledgeable carers with their own personal touch. Good honest factual daily records.
Far greater service offered than other agencies
charging the same rate of pay. After assessment meeting, help by liaising with the Doctor/prescription pharmacy.
I have and would not hesitate to recommend this care team for us, it was third (agency) time lucky!
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Review from Sue S (Sister of Client) published on 8 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely grateful for all that you do for our sister. She values your help and kindness and friendly approach. Thank you at this difficult time.
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Review from N E (Daughter of Client) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had Independent carers for Mum for a good three years. From the start, Mum had a good rapport with her carers. They were extremely kind and caring. Their timekeeping was brilliant and any concerns they had with Mum they let the office know and myself.
As Mum's condition became worse, they couldn't
have been more caring, and the concern shown was exemplary. They were more friends to Mum than carers with hearts of gold.
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Review from Russell O (Son of Client) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used this Independent Homecare to provide care for my late mother. We found the staff exceptional and they treated mum with care, dignity and a sense of humour! Our mother wasn't a demanding lady and was very appreciative of the help (although reluctant to accept it at first!)
She had four visits
a day for personal care and meal preparation. Sometimes if she was poorly we needed 24-hour cover, which isn't really what this company was set up for, but they always rose to the challenge meet our needs. I know mum really looked forward to seeing the different ladies who'd come into look after her and it was very touching to see several of the staff come to her recent funeral. I would have no hesitation in recommending Independent Homecare. Thank you so much for everything.
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Review from Elaine W (Daughter of Client) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are friendly, helpful, considerate and professional. They are also smart and arrive on time. The carers have always treated my mother with dignity and respect and assisted her with all of her needs. I would not hesitate to recommend the company to others. I am very grateful for the help I
receive.
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Review from Donald B (Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my stroke in mid-June this year, I received, for a short while, observations from the local council team which ceased in mid-July following my good recovery. Since that time, it was decided to continue with daily observation from the Independent Homecare Team on just a half hour schedule.
The two carers who visit me over Monday to Friday (no weekend visit) are first class. During which time, are able to undertake various household chores to keep me tidy, so to speak, first class and very caring and so friendly.
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Review from Katie S (Granddaughter of Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole family were pleased with the care and support that was shown to my Nan at a very difficult time. Nan had the same, lovely carer every day who helped her to get up and ready for the day. It was a big help to all of us as we were unable to do it ourselves during the week. The ladies in the office
were always on hand with any question we had or to add extra help in when we needed it, even at short notice.
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Review from Freda F (Client) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At first, I wanted to keep the carers. They go above and beyond their duties.
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Review from Lorna C (Client) published on 22 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We first used Independent Homecare in 2017 to look after my father when he came out of hospital and couldn't rate them highly enough. The care was fantastic and my dad was soon back on his feet.


He had another downturn this summer and as we were going away, wanted to have the peace of mind that someone

caring and professional would check he was up and make sure he ate etc daily. The company were amazing and as he was a client before and they knew him the care plan was set up within the week.


Dad again made a good recovery and I can honestly say it was because of the care he received from this company.


I would highly recommend this care company - thanks team.

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Review from Anna Marie C (Client) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the carers who come to me daily. I appreciate all that they do. I value them as my friend and treat them as members of my family.
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Review from Gillian D (Daughter of Client) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Independent looked after y mother when she came out of hospital. I could not have managed without their support as I work full time. Mum became very fond of her carer who showed endless care and patience. This was a fantastic service all round.
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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Independent Homecare Team is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for Independent Homecare Team is calculated as follows: ( (83 Excellents x 5) + (1 Goods x 4) ) ÷ 84 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Independent Homecare Team is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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