Home Instead (Chesterfield)

We quickly realised that top-notch care doesn't exist without empathy - and the Home Instead team have this in spades; the team don't just turn up, the carers are really present. They take the initiative to sort out or anticipate problems. Home Instead means our family can function.

Home Instead do a wonderful job of looking after Mum. Without exception, the caregivers are kind and caring, building strong and trusting relationships with Mum. As well as preparing meals and carrying out tasks in the house, the caregivers take Mum out on short walks or to the local cafe which she really enjoys. Nothing is too much trouble. With the help of Home Instead, Mum is able to stay in her familiar surroundings, enjoying a healthy and happy routine. Office staff are responsive and work hard to ensure everything runs smoothly. From the start, management took the time to understand Mum's needs, providing invaluable advice and even arranging additional last minute care at short notice, when the need arose. I recommend Home Instead to anyone requiring a personalised, understanding and caring service.

Home Instead have provided essential help to my mother and to myself in very difficult times. The carers have been lovely and Mum views them as her friends. They visit her regularly in the care home and give her much-appreciated personal attention. Management has been extremely supportive and have gone to extra lengths to accommodate a very stressful family situation.

I am absolutely delighted with the care my father receives from Home Instead. All staff, office and caregivers are fantastic. I feel that they really care about Dad, and they are making such a difference in his life and well-being - and also in my life too, as I previously felt so alone in my caring role. Dad looks forward to his caregivers coming and really appreciates them. I highly recommend them without a second's hesitation, and I can't imagine how we would manage without them. The best advice is to get caregivers in before you need them - that way, when things reach a crisis point, they are already in place.

I can’t recommend Home Instead enough.

We can't thank them enough.

In my experience of using Home Instead to care for my mum, I found this company to be very professional, well-led, reliable, organised and most of all caring! The admin staff were very thorough and quick with the care plan they made for my mum, coming out to do their assessment of the home layout and detailing all necessary information of my mum's needs. Also, the manager personally came out initially to introduce herself and meet my mum so she could match her with two caregivers who turned out to be perfect in every way. They were both always punctual and very genuine caring ladies, who made me feel totally confident in the knowledge that I was leaving my mum in their capable and experienced hands, so I knew she was safe and well looked after at all times. I cannot recommend this company highly enough to anyone who needs any kind of care at home and they are truly worthy of the CQC overall 'outstanding' rating that they have been awarded.

From my very first contact with the Home Instead team, I have found them to be caring, professional, helpful and totally understanding. They listened to what we were looking for, offered suggestions and tried to find workable solutions to every need that my dad had. When circumstances have needed to change, they have shown consideration and flexibility whenever possible which has been very much appreciated by both of us, helping to lessen any possible issues.

We can thoroughly recommend them and I would like to like to thank them all for all their help, care and understanding.

The manager and all of the Home Instead team were simply amazing with the care of my aunty during the last few weeks of her life. The team of carers were so kind and caring, nothing was ever to much trouble. Not only did they give my Aunty exceptional care, they ensured that my Uncle was well looked after, they comforted him at difficult moments. The team worked well with the nurses to make sure she was as pain-free as possible, and there was no doubt in my mind she was in the best possible hands. I simply cannot recommend Home Instead enough, the whole process was as stress-free as possible and knowing that the team was on board put my mind at rest. Thank you again.

I’m generally happy with the service provided. The one issue we share is the charge for Bank Holidays. We agree staff should be on an enhanced rate, but not that fees are double.

The care service provided to my mother has been excellent. All the carers in her team have been friendly and caring and have contributed towards her being able to stay in her own home. The office has provided excellent support letting her know immediately if a carer has been delayed.

We have been having care from Home Instead for over a year now. The service is excellent - extremely personal and attentive. The caregivers are of high quality - they are all very kind, personable and understand the needs my parents have extremely well. The service provided can be very responsive and flexible - so changing circumstances does not phase the staff. They are more than willing to try and accommodate any requests and to listen when the needs of my parents change and to provide the appropriate support for them. Communication is excellent and very timely. The support I have received personally has been wonderful - nothing but kindness, advice and a listening ear when things are getting tough!

My thanks from our family to the Home Instead family for your care.

Home Instead has supported my Dad well, are friendly and efficient. They have been flexible when we have needed extra support. It gives me peace of mind to know that my parents are being well looked after and are in safe hands.

Home Instead was recommended by a friend, so I felt I had nothing to lose by making a quick phone call. Not such a quick call as it turned out. Within ten minutes they ticked all my boxes and I knew I was talking to the right people. After an hour we set up a meeting, and the rest is history as they say. It’s an absolute pleasure to deal with such professional, caring, trustworthy and kind people who go out of their way to help. They have given my aunt a new lease of life, which I cannot, thank them for enough. I would not hesitate in recommending the Chesterfield office to anyone with elderly or vulnerable family members who require the peace of mind, as I do, knowing their nearest and dearest are being well looked after in their own familiar surroundings.

The management and caregivers have dealt with my dad very carefully so he always feels in control and therefore, happy to accept the care he needs.

The carer takes my husband to the golf club. He was a big golfer and they take in him in the wheelchair but it allows him to meet his friends. A big help.

I could not have managed without their help. Lifesavers.

Excellent service! After some initial reluctance from our parents Home Instead demonstrated their professional and caring support and quickly put together a care package with a carefully matched team of carers. They all, without exception, proved to be caring, courteous, using their initiative in the home and certainly lived up to their ethos of “professional daughters”. Their support gave our family considerable comfort, knowing our parents were so well cared for. They went above and beyond our expectations when responding to a recent crisis and we cannot thank them enough. Well done team. Thank you.