Home Instead (Chesterfield)

Commerce House, Millennium Way, Dunston Road, Chesterfield S41 8ND
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Top 20 award
10 49 Reviews
  • Home Instead (Chesterfield), Chesterfield
Home Instead (Chesterfield) was established in 2011 and is rated 'Outstanding' by the Care Quality Commission (June 2019).

Home Instead (Chesterfield) is dedicated to providing high quality support services to adults in Chesterfield and the surrounding areas, supporting people to live comfortably in their own homes.

The Care Professionals are carefully chosen, and the company completes a full criminal record check before employment commences as well as collecting four references.

The Care Professionals are extensively trained, fully insured and are matched to the Client's preferences, needs and personality. Home Instead Clients each have a small team of Care Professionals who visit them regularly. This means the Care Professionals quickly get to know their Client's routines and how best to support them.

Care Professionals arrive and leave on time and are introduced to the Client by a member of the office team so you will never have a stranger arriving at the door.

Home Instead (Chesterfield) visits are a minimum of one hour up to 24 hours a day and support can include companionship, housekeeping, meal preparation, medication support, personal care, shopping, attending appointments, trips out into the community and more. Home Instead (Chesterfield) also provides a Live-In Care service where a Care Professional moves into the Clients home for an agreed period of time on a rota basis so they can provide companionship, personal care and practical support throughout the day.

Home Instead (Chesterfield) specialises in Dementia care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Stephanie Metham (Registered Manager)

Home Instead (Chesterfield) Reviews (49)

Total of 49, showing 21-40
10

Home Instead (Chesterfield) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead (Chesterfield) has 49 reviews.

Overall Experience

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Date Published

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38

Review from F B (Daughter of Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care my father receives from Home Instead. All staff, office and caregivers are fantastic. I feel that they really care about Dad, and they are making such a difference in his life and well-being - and also in my life too, as I previously felt so alone in my caring
role. Dad looks forward to his caregivers coming and really appreciates them. I highly recommend them without a second's hesitation, and I can't imagine how we would manage without them. The best advice is to get caregivers in before you need them - that way, when things reach a crisis point, they are already in place.

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Review from S D (Son of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professionalism and compassion at every step of the way from attending Vulnerable Adult Risk Management meetings, coordinating Day Centre visits and liaising with Adult Care to ensure my Mum adjusted to the new layout or her home when she returned from hospital.
I can’t recommend Home Instead enough.

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Review from Sue S (Daughter of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead offers a thoroughly professional, reliable and caring service. Entrusting the care of my dad to an independent agency was a difficult and extremely emotional decision for the family, after looking after him personally for over six months, during a time of significantly declining
health. My sister and I were exhausted, confused and in desperate need of support ourselves!
Dad has benefitted greatly from having new people around him, bringing different interests and experiences into the conversations. The carers are organised and experienced in delivering the right level of support, without taking control so that my dad can still feel independent within his own home and comfortable with the service he receives.
Without a doubt, Home Instead has extended my dad's life and given the family some 'normal life' back.
We can't thank them enough.

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Review from Susan W (Daughter of Client) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience of using Home Instead to care for my mum, I found this company to be very professional, well-led, reliable, organised and most of all caring! The admin staff were very thorough and quick with the care plan they made for my mum, coming out to do their assessment of the home layout and
detailing all necessary information of my mum's needs. Also, the manager personally came out initially to introduce herself and meet my mum so she could match her with two caregivers who turned out to be perfect in every way. They were both always punctual and very genuine caring ladies, who made me feel totally confident in the knowledge that I was leaving my mum in their capable and experienced hands, so I knew she was safe and well looked after at all times. I cannot recommend this company highly enough to anyone who needs any kind of care at home and they are truly worthy of the CQC overall 'outstanding' rating that they have been awarded.

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Review from Joanne S (Daughter of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first contact with the Home Instead team, I have found them to be caring, professional, helpful and totally understanding. They listened to what we were looking for, offered suggestions and tried to find workable solutions to every need that my dad had. When circumstances have needed to
change, they have shown consideration and flexibility whenever possible which has been very much appreciated by both of us, helping to lessen any possible issues.

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Review from Ruth B (Daughter-in-law of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Home Instead’s service to be professional and extremely caring. They are well organised and communicate with each other to ensure continuity of both care and housework tasks.
They are always on time and have been happy to take my mother-in-law on both hospital appointments and on social
visits locally.
We have always felt that she has been in safe hands even when we have been on holiday.
We can thoroughly recommend them and I would like to like to thank them all for all their help, care and understanding.

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Review from Rachel G (Niece of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all of the Home Instead team were simply amazing with the care of my aunty during the last few weeks of her life. The team of carers were so kind and caring, nothing was ever to much trouble. Not only did they give my Aunty exceptional care, they ensured that my Uncle was well looked
after, they comforted him at difficult moments. The team worked well with the nurses to make sure she was as pain-free as possible, and there was no doubt in my mind she was in the best possible hands. I simply cannot recommend Home Instead enough, the whole process was as stress-free as possible and knowing that the team was on board put my mind at rest. Thank you again.

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Review from Ray (Cousin of Client) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m generally happy with the service provided. The one issue we share is the charge for Bank Holidays. We agree staff should be on an enhanced rate, but not that fees are double.

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Review from Beryl (Daughter of Client) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service provided to my mother has been excellent. All the carers in her team have been friendly and caring and have contributed towards her being able to stay in her own home. The office has provided excellent support letting her know immediately if a carer has been delayed.

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Review from Sue M (Daughter of Client) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been having care from Home Instead for over a year now. The service is excellent - extremely personal and attentive. The caregivers are of high quality - they are all very kind, personable and understand the needs my parents have extremely well. The service provided can be very responsive and
flexible - so changing circumstances does not phase the staff. They are more than willing to try and accommodate any requests and to listen when the needs of my parents change and to provide the appropriate support for them. Communication is excellent and very timely. The support I have received personally has been wonderful - nothing but kindness, advice and a listening ear when things are getting tough!

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Review from Lesley N (Daughter of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead keep me well informed at all times about any differences in the visit times or my Dad's care.
They are very good with my Dad's little dog who recently became ill, the Home Instead staff went over and above the expected care whilst we were getting my Dad's dog well again.
My thanks from
our family to the Home Instead family for your care.

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Review from Jane (Daughter of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has supported my Dad well, are friendly and efficient. They have been flexible when we have needed extra support. It gives me peace of mind to know that my parents are being well looked after and are in safe hands.

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Review from Michael Y (Nephew of Client) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was recommended by a friend, so I felt I had nothing to lose by making a quick phone call. Not such a quick call as it turned out. Within ten minutes they ticked all my boxes and I knew I was talking to the right people. After an hour we set up a meeting, and the rest is history as they
say. It’s an absolute pleasure to deal with such professional, caring, trustworthy and kind people who go out of their way to help. They have given my aunt a new lease of life, which I cannot, thank them for enough. I would not hesitate in recommending the Chesterfield office to anyone with elderly or vulnerable family members who require the peace of mind, as I do, knowing their nearest and dearest are being well looked after in their own familiar surroundings.

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Review from D H (Daughter of Client) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's caregivers are always punctual. They are friendly and helpful. As my dad's needs increase they always step up and deal with whatever he needs help with. He's a very proud man and had been fiercely independent so he's found it difficult to accept help.
The management and caregivers have dealt
with my dad very carefully so he always feels in control and therefore, happy to accept the care he needs.

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Review from M W (Wife of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer takes my husband to the golf club. He was a big golfer and they take in him in the wheelchair but it allows him to meet his friends. A big help.

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Review from Vanessa P (Partner of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise highly enough, from the carers through to the office staff and management, they have done a superb job in matching carers to my partner, could not be better.
Have been invaluable to me in juggling care for my partner, my mother and dealing with the passing away of my father.
I could
not have managed without their help. Lifesavers.

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Review from Lesley M (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service! After some initial reluctance from our parents Home Instead demonstrated their professional and caring support and quickly put together a care package with a carefully matched team of carers. They all, without exception, proved to be caring, courteous, using their initiative in the
home and certainly lived up to their ethos of “professional daughters”. Their support gave our family considerable comfort, knowing our parents were so well cared for. They went above and beyond our expectations when responding to a recent crisis and we cannot thank them enough. Well done team. Thank you.

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Review from David (Son of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home Instead Senior Care in Chesterfield last autumn (2017). We have been very impressed by the management and the team. The team are responsive, sensitive and clearly have experience of dealing with people with dementia. We have slowly increased the level of care and have worked with
Mum to ensure that she is not overwhelmed by the care team. Would definitely recommend the Home Instead Chesterfield team.

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Review from Hilary C (Wife of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the quality of care offered, and the capability of the carers. Everyone seems keen to help if there are emergencies or unexpected events. The carer on one occasion broke my husband's fall when he collapsed unconscious, holding him until I could get up the stairs to assist.

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Review from Carol (Daughter of Client) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from every member of the staff.


Every request is met with positivity.


A very caring and well-run business in a world which is subject to great change and rules affecting vulnerable members of our society.


Wouldn’t hesitate in recommending this company.

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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Home Instead (Chesterfield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Home Instead (Chesterfield) is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chesterfield) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

Meet the Team (7)

Stephanie

Stephanie Metham

Job Title: Director & Registered Manager

Joined: 2011

After 30 years working in nursing roles, Stephanie started Home Instead Chesterfield with husband Nigel in 2011. As Registered Manager Stephanie is accountable for managing the day to day running of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.

Nigel

Nigel Metham

Job Title: Director

Joined: 2011

Nigel started Home Instead Chesterfield with wife Stephanie in 2011 after many years working in pharmaceutical sales and training. Part of Nigel’s role involves raising the awareness of Home Instead and the services available.

Fiona

Fiona

Job Title: Business Support Manager

Joined: 2012

Fiona works closely with Directors Stephanie and Nigel to keep all aspects of the business running smoothly. Fiona also works alongside our Finance Manager to manage invoicing and payroll.

Tom

Tom

Job Title: Finance Manager

Joined: 2013

Tom's role involves managing invoicing, payroll and day to day financial administration.

Claire

Claire

Job Title: Head of People Experience

Joined: 2017

Claire's role includes recruiting our lovely Care Professionals, HR management, Business Development and day to day management of our care service to ensure quality standards are maintained. Claire is also part of the team setting up care packages for new Clients.

Nicole

Nicole

Job Title: Business Development & Care Manager

Joined: 2019

Nicole's role involves managing the day to day needs of our Clients and Care Professionals and she is part of the team setting up care packages for new Clients. Nicole is also a key person looking after our Live-In Care Clients and Care Professionals.

Alex

Alex

Job Title: Registered Manager

Joined: 2021

Alex's role includes managing the day to day needs of our Clients and Care Professionals and ensuring quality standards are maintained across all business activities. Alex also trains our Care Professionals and ensures they are competent in their roles.

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