Home Instead (Chesterfield)

Commerce House, Millennium Way, Dunston Road, Chesterfield S41 8ND
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Top 20 award
10 49 Reviews
  • Home Instead (Chesterfield), Chesterfield
Home Instead (Chesterfield) was established in 2011 and is rated 'Outstanding' by the Care Quality Commission (June 2019).

Home Instead (Chesterfield) is dedicated to providing high quality support services to adults in Chesterfield and the surrounding areas, supporting people to live comfortably in their own homes.

The Care Professionals are carefully chosen, and the company completes a full criminal record check before employment commences as well as collecting four references.

The Care Professionals are extensively trained, fully insured and are matched to the Client's preferences, needs and personality. Home Instead Clients each have a small team of Care Professionals who visit them regularly. This means the Care Professionals quickly get to know their Client's routines and how best to support them.

Care Professionals arrive and leave on time and are introduced to the Client by a member of the office team so you will never have a stranger arriving at the door.

Home Instead (Chesterfield) visits are a minimum of one hour up to 24 hours a day and support can include companionship, housekeeping, meal preparation, medication support, personal care, shopping, attending appointments, trips out into the community and more. Home Instead (Chesterfield) also provides a Live-In Care service where a Care Professional moves into the Clients home for an agreed period of time on a rota basis so they can provide companionship, personal care and practical support throughout the day.

Home Instead (Chesterfield) specialises in Dementia care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact us to receive individualised pricing tailored to your specific care needs.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Stephanie Metham (Registered Manager)

Home Instead (Chesterfield) Reviews (49)

10

Home Instead (Chesterfield) has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years.
Over all time Home Instead (Chesterfield) has 49 reviews.

Overall Experience
  • 46
  • 3
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Date Published
  • 49
  • 5
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  • 11
  • 38
Reviewer Connection to Home Instead (Chesterfield)
  • 26
  • 7
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Total of 49, showing 41-49
Review from Sheila B (Daughter of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service. Required more help for my father. After initial meeting arranged for two carers to meet dad and see if they got on which they did. Gave Dad a folder with pictures of the two carers plus owner and senior so dad could check on who is who. Plus a section for diary notes for me to read and
check how visits have gone. Dad was apprehensive at first but gets on well with them and now looks forward to their visits. At the moment we have them coming in twice a week for 2 hours they help with light chores on one visit and shopping on the other day. They also sit and talk to dad over a cup of tea. Which to me is very important excellent service the carers are caring and show a willingness to accommodate any requests such as appointments to Dentist, Doctors etc.
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Review from Jane (Daughter of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found all carers used by mother to be kind, helpful and professional. The company was also accommodating when I needed to make changes to the arrangements.
When my mother-in-law needed help, I didn't hesitate to use the same service for her.
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Review from N B (Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are polite and well presented and are always prompt. I find them to be very helpful whilst still letting you be involved in tasks ie personal hygiene.
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Review from Sue (Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A real personal approach to personal care. From the office team to Carer's in my home, everyone is postive, friendly and professional. Highly recommend home instead.
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Review from Glynnis (Daughter of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The peace of mind that Home Instead give me is invaluable. As an only relative to my very elderly mother who lives 150 miles from me, I know that Home Instead will be totally reliable and professional. Mum is VERY independent but looks forward so very much to these kind, happy visits. Thank you.
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Review from Jane B (Daughter of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad now feel they have two good friends they see twice weekly to help keep their home looking spick and span.
The concern shown is wonderful and I feel very much at ease that I will be informed if there are any problems.
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Review from E G (Son of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead Chesterfield manages to achieve the difficult balance between being caring and compassionate and at the same time highly professional. Their people have provided a great service to my mother, and I would highly recommend them.
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Review from Julie (Friend of Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Instead team initially cared for Mum at home. With their assistance Mum was able stay in her own home for many months. Mum was always clean, content and most of all comfortable having the team take care of her. Our trust in the Home Instead team gave us confidence to get on with our own life,
knowing she was in good hands.
Mum finally needed to go into a residential home, to receive nursing care, but we continue to use Home Instead to visit Mum when we are unable to do so.
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Review from Phil (Client) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, personal, and professional care. A difficult mix as every person is different. We work with a team of 3 carers who all deliver the above in their own individual way having developed an understanding of my wife’s needs and built a relationship that gives confidence.
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  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Home Instead (Chesterfield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.985 for Home Instead (Chesterfield) is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Chesterfield) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (16)

Meet the Team (7)

Stephanie

Stephanie Metham

Job Title: Director & Registered Manager Joined: 2011

After 30 years working in nursing roles, Stephanie started Home Instead Chesterfield with husband Nigel in 2011. As Registered Manager Stephanie is accountable for managing the day to day running of Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.

Nigel

Nigel Metham

Job Title: Director Joined: 2011

Nigel started Home Instead Chesterfield with wife Stephanie in 2011 after many years working in pharmaceutical sales and training. Part of Nigel’s role involves raising the awareness of Home Instead and the services available.

Fiona

Fiona

Job Title: Business Support Manager Joined: 2012

Fiona works closely with Directors Stephanie and Nigel to keep all aspects of the business running smoothly. Fiona also works alongside our Finance Manager to manage invoicing and payroll.

Tom

Tom

Job Title: Finance Manager Joined: 2013

Tom's role involves managing invoicing, payroll and day to day financial administration.

Claire

Claire

Job Title: Head of People Experience Joined: 2017

Claire's role includes recruiting our lovely Care Professionals, HR management, Business Development and day to day management of our care service to ensure quality standards are maintained. Claire is also part of the team setting up care packages for new Clients.

Nicole

Nicole

Job Title: Business Development & Care Manager Joined: 2019

Nicole's role involves managing the day to day needs of our Clients and Care Professionals and she is part of the team setting up care packages for new Clients. Nicole is also a key person looking after our Live-In Care Clients and Care Professionals.

Alex

Alex

Job Title: Registered Manager Joined: 2021

Alex's role includes managing the day to day needs of our Clients and Care Professionals and ensuring quality standards are maintained across all business activities. Alex also trains our Care Professionals and ensures they are competent in their roles.

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