Home Instead (Chesterfield)

We started using Home Instead Senior Care in Chesterfield last autumn (2017). We have been very impressed by the management and the team. The team are responsive, sensitive and clearly have experience of dealing with people with dementia. We have slowly increased the level of care and have worked with Mum to ensure that she is not overwhelmed by the care team. Would definitely recommend the Home Instead Chesterfield team.

I am very pleased with the quality of care offered, and the capability of the carers. Everyone seems keen to help if there are emergencies or unexpected events. The carer on one occasion broke my husband's fall when he collapsed unconscious, holding him until I could get up the stairs to assist.

Excellent service from every member of the staff.

Every request is met with positivity.

A very caring and well-run business in a world which is subject to great change and rules affecting vulnerable members of our society.

Wouldn’t hesitate in recommending this company.

Great service. Required more help for my father. After initial meeting arranged for two carers to meet dad and see if they got on which they did. Gave Dad a folder with pictures of the two carers plus owner and senior so dad could check on who is who. Plus a section for diary notes for me to read and check how visits have gone. Dad was apprehensive at first but gets on well with them and now looks forward to their visits. At the moment we have them coming in twice a week for 2 hours they help with light chores on one visit and shopping on the other day. They also sit and talk to dad over a cup of tea. Which to me is very important excellent service the carers are caring and show a willingness to accommodate any requests such as appointments to Dentist, Doctors etc.

When my mother-in-law needed help, I didn't hesitate to use the same service for her.

The staff are polite and well presented and are always prompt. I find them to be very helpful whilst still letting you be involved in tasks ie personal hygiene.

A real personal approach to personal care. From the office team to Carer's in my home, everyone is postive, friendly and professional. Highly recommend home instead.

The peace of mind that Home Instead give me is invaluable. As an only relative to my very elderly mother who lives 150 miles from me, I know that Home Instead will be totally reliable and professional. Mum is VERY independent but looks forward so very much to these kind, happy visits. Thank you.

The concern shown is wonderful and I feel very much at ease that I will be informed if there are any problems.

Home Instead Chesterfield manages to achieve the difficult balance between being caring and compassionate and at the same time highly professional. Their people have provided a great service to my mother, and I would highly recommend them.

Mum finally needed to go into a residential home, to receive nursing care, but we continue to use Home Instead to visit Mum when we are unable to do so.

Friendly, personal, and professional care. A difficult mix as every person is different. We work with a team of 3 carers who all deliver the above in their own individual way having developed an understanding of my wife’s needs and built a relationship that gives confidence.