Catto Homecare

5 Hamesmoor Way, Mytchett, Camberley GU16 6JG
Review Us
10 28 Reviews
  • Catto Homecare, Camberley
Catto Homecare offers privately funded personal care, support services and companionship to adults and older people with MS, various types of dementia, arthritis, osteoporosis, stroke / TIA's, amputations, COPD, Parkinson's, renal failure, cellulitis, long-term COVID, cancer and of course broken bones among other conditions. Most referrals are generated by word of mouth.

Catto Homecare also offers live in care and this can extend to 24 hour care if needed, for example at end of life or for a rehabilitation period from a fracture.

Staff are trained to provide a high quality of care and attention to detail. Carers are all able to provide lymphatic drainage on legs for those with Lymphedema.

Companionship or going for a walk in wheelchairs as well as taking clients to regular appointments is a growing area of the business and sometimes attending hospital appointments is needed if family are unable to attend.

Catto Homecare also offers a check in service e.g., not being time specific but a call in the afternoon to check on the person and ensure all is well.

Show Catto Homecare on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Good to Know

Owner

  • Catto Homecare

Person in charge

  • Wendy Catto (Registered Manager)

Catto Homecare Reviews (28)

Total of 28, showing 1-20
10

Catto Homecare has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years. Over all time Catto Homecare has 28 reviews.

Overall Experience

  • 28
  • 0
  • 0
  • 0
  • 0

Date Published

28
10
10
13
15

Review from Julie N (Daughter of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Home Care have provided an excellent service for my mum over the last 2 years. Mum's needs in the beginning were quite challenging due to her medical condition. Catto management and staff are extremely professional and competent, with high level of attention to detail, giving her regular time
slots and more importantly providing a small team of carers who know mum well. Infections, dehyration or extreme tirdness have been noticed quickly several occasions, they have collected the antibiotics and prevented full blown infections, which can cause bigger issues if not dealt with promptly.
Catto are very easy to deal with and will always discuss any changing needs mum may have, putting in place any suggestions we have and giving their advice to make things better.
As I live overseas it is great to have a company I can rely on to keep me informed.
I am so pleased we found them, they visit twice a day and keep mum independent in her own home.

Reply from Wendy Catto, Manager at Catto Homecare

Really appreciate this. Thank you for leaving such a nice review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jonathan W (Son of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare enable my father to remain in his own home with safety and comfort. Catto are highly organised and send an appointment rota in advance with visit times which they keep to. Reliability and punctuality of the carers is hallmark of the organisation. All carers operate in a professional manner,
are fully aware of my father's needs and regularly report back to the office on his situation and any changes. They are also kind and considerate and are ready to do whatever is necessary during their visit. My father and I are very pleased to use their services.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you for leaving this review. We all enjoy our visits with your dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A W (Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a carer for an hour and 10 minutes every morning. They help me get showered and dressed, they tidy my bedroom and kitchen. Without their help I would not be able to live on my own. I am not stable enough to shower without without help.They set me up for the day.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your review. Really appreciate this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hermione M (Niece of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto have been managing my uncles care at home for the past 7 years and prior to that my step mothers care. In all that time I can honestly say the manager and her team have been nothing but the kindest, most efficient and caring carers you could possibly find.
Catto help with absolutely any problems
that come along for my uncle whether scheduling and dealing with a doctors appointment or helping him take the cat to the vet. They are simply wonderful.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your wonderful review Hermione. Can't believe it has been seven years already.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane A (Wife of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team provide home care for my husband who is a stroke survivor.
From the manager's first visit to meet us and assess my husband's needs, I felt very confident in the service Catto offer. The manager has years of experience and offers advice, whenever she can.
Carers visit one
day a week which gives me a much needed break from being my husband's full time carer. They are friendly, always punctual, caring and reliable and go beyond their carer duties to help me too.
Being a small team it has been easy for us to build a relationship with each of the carers and they have got to know my husband's routine very quickly, which makes life easier for both of us.
I would recommend the manager and her team of carers without hesitation.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much Diane. We always appreciate positive feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Niki T (Daughter of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is well over 12 months since we engaged Catto Homecare to look after mum on a daily basis. Mum has been getting steadily more frail and living overseas I am not able to be there for her and this is the next best thing. It is so reassuring to be able to rely on such a professional and friendly team
who take mum out every day and keep an eye on her. Mum loves seeing the ladies, who are always cheerful and helpful, its the highlight of her day. The manager is always quick to respond to any request and also updates me on mums health if there is a change and makes useful suggestions. They take mum out to do her shopping, go to her GP, hair appointments, or for a coffee and also do chores around the house, making mum's bed and making sure she has her next meal ready. I highly recommend them to anybody who has somebody that needs caring for.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you Niki. Really appreciate this. The staff team really look forward to their visits with your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline W (Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally satisfied with the service, they are always there when needed & are kind caring & always cheerful. I could not ask for more. In the last month I have had quite a few medical appointments & my carer gets me there on time makes sure I am safe at all times, offers help when I am struggling
eg undressing & dressing & always I taken indoors safely & if time she will make me a cup of tea.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much Pauline. It is a pleasure taking you to appointments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H R (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are so helpful and so friendly, I feel completely at ease leaving my mum in their care. They no exactly how to help her and card for her as they did previously with my step dad. I couldn't recommend them more.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you for providing a review for Catto. Really appreciate this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen K (Friend of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare took over my neighbours care over nine months ago providing twice daily visits. The Manager and all the staff team are professional, caring and friendly. They are extremely mindful of providing care that is sensitive to her individual needs and that enables her to retain dignity and every
independence possible in her nineties.
The team have changed visit times to suit her changing needs and liaise, transport and support her to GP and Hospital services and manage all medications.
They are great communicators and rapidly identify any problems and potential solutions. My neighbour enjoys staff visits and is benefiting greatly from their professional skills and insight into her individual needs and preferences. Excellent job.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much Karen. Really appreciate your review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann C (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto have been caring for my mother for a number of years, and in my family's view, they are first-class. Care was a new experience for all of us and they gently and professionally slid into place, encouraging, soothing, finding practical solutions, liaising, advising, and much, much more. Today
they are like trusted friends, or extended family, understanding, supporting, keeping us well informed about her health, her state of mind, general matters that need input from us. We do not live near our mother, and we put our trust 100% in Catto. The Catto management and team are supremely discreet and professional. We simply could not wish for better. Our mother enjoys their visits and we believe she thrives because of Catto.

Reply from Wendy Catto, Manager at Catto Homecare

Really appreciate your review Ann. It's a pleasure to look after your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Wife of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Home Care have offered my husband the most excellent care. He would receive a visit twice daily and at every visit not only would the carers be extremely professional but also happy, cheerful, very prompt, and efficient.
It has been a pleasure to welcome them into my house and my life.
They
come highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Niall W (Son-in-law of Client) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is over three and a half years ago since I put the call into Catto's office, looking for more details as we searched for care for my elderly Father in Law who suffers with Alzheimer's.
Any anxieties about letting people into his home quickly dissipated. The manager and her team were helpful, observant
and caring, whilst also passing on feedback and recommendations. Be it simple things, like letting us know we were low on cat food (He is feeding them too much again - maybe we should organise it into containers so he knows how much to give them each morning and evening!) or liaising with the GP, District Nurses or Hospital.
I am not sure how we would have coped with some of the challenges that arose along the way without their support and the manager's pragmatic advice.
We are enormously grateful for the care provided and have no hesitation in recommending them.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you Niall. Much appreciated. Yes, those containers for the cats really helped. Often we forget about the little things that can make a significant difference.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Leslie W (Son of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team at Catto Homecare have been fabulous from the day they took over looking after my elderly father. He has always been very challenging with various health issues, but the care team have been able to look after him so well. They are all very professional and caring with him, they
are always on time and have a lovely relationship with him. Catto has certainly taken the pressure off us as a family and are always in contact if there is ever a problem with my Dad. I cannot praise them all enough.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much. Really appreciate you taking the time to write this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill I (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare were recommended to me by a friend when my mother needed help at home.
From the beginning it was clear that the manager and all the staff were extremely professional and caring, giving us confidence from the start. The manager spent time with my Mother to get an understanding of her
needs, food preferences, likes and dislikes etc. which was relayed to the team. We were provided with a weekly update of who would be attending along with photographs of everyone. I would have no hesitation in recommending them, they really did go above and beyond in the care of Mum

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your review. Really appreciate your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A W (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky to have found Catto Homecare. They provide much needed wrap around care for my father and support for us, as a family, as we navigate his increasing need for help. I cannot stress enough how we have found all the team utterly and genuinely caring and respectful. They work exceptionally
as a well structured, communicative, organised, and knowledgeable team. I have come to rely on Catto for proactive and practical advice and frankly impressive solution finding skills. Catto has my complete trust and it’s well earned.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your lovely comments. The whole team enjoy undertaking visits with you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debbie H (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2021 my parents reluctantly agreed to have care, after working in care myself I knew some of the pitfalls of choosing the right agency. I can honestly say from the first telephone call to the Catto Homecare office, the manager's visit and how she engaged with my parents, I can't fault the service
and would highly recommend the agency. All the staff are very professional, kind and caring. My parents have regular carers, they know who is coming in weekly and enjoy the visits. The agency’s communication is excellent and if anyone from the team has any concerns or worries they let me know.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your kind words. We appreciate your continued support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Cheryl M (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Catto Homecare for several years now and we continue to be very happy with the care and consideration given to my father. My father isn’t always easy and the staff are always kind and patient with him. On the rare occasion we have had any concerns the issue has been dealt with immediately.
I’d highly recommend this company when looking for care for yourself or a family member.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for doing this review. Much appreciated. Can you believe it has been eight years we have been visiting? Again, thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Suzanne S (Niece of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare have looked after my Uncle so wonderfully for the past nine years. The management and staff went above and beyond the ‘call of duty’ in order to provide my Uncle with the very best care possible.
During the past few months my Uncle's care had to be 'stepped up' to include 'live in'
and 'waking night' cover. It was wonderful to know that my Uncle did not want for anything, even the liaising directly with the GPs and District Nurses and the ordering of his medication was 'seamless'. Thankfully all the end of life process was well managed and my Uncle was able to pass away peacefully.
The cheerful and dignified care enabled my Uncle to have his wish of remaining in his own home and having someone by his side right until the very end - I cannot thank them enough for their kindness and professionalism.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your kind words. We all knew your uncle really well over the nine years and thoroughly enjoyed looking after him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nicole C (Relative of Client) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Catto Homecare has been instrumental in providing ongoing care for my elderly relative. They have a wealth of knowledge, enabling them to support her in a positive way, particularly regarding her dementia care, which is very reassuring for both my elderly cousin and myself. As my cousin’s health has
changed over the past couple of years, they have adapted their care package, often going beyond the call of duty to help. As a result, she is happier and more relaxed in herself and I, as her closest family, am relieved to know she is being well supported. Catto’s service is highly professional. The carers are delightful.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much, Nicole. We appreciate your lovely comments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N C (Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the service and care that I received over 5 months.
Carers were always on time and cheerful.
They executed their role with dignity and cheerful chatter.
They made me very happy and left me feeling more able to cope with my situation.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your kind comments. Really appreciate you writing this review for us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Catto Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Catto Homecare is calculated as follows: ( (75 Excellents x 5) ) ÷ 75 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Catto Homecare is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (1)

Wendy

Wendy Catto

Job Title: Registered Manager

Joined: 1998

Postgraduate Certificate in Dementia Studies (Merit) from Stirling University


Food Hygiene Diploma (currently studying)


Moving and Handling with Risk Assessment


PTLLS - Preparing to Teach in the Life Long Learning Sector


NVQ4 Leadership and Management in Care

Frequently Asked Questions about Catto Homecare

What Type of Services does Catto Homecare offer?

Catto Homecare offers Home Care.

How many Carers does Catto Homecare employ?

Catto Homecare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Catto Homecare to verify any information. View our terms and conditions. Catto Homecare has an Enhanced Service - more info.