Catto Homecare

5 Hamesmoor Way, Mytchett, Camberley GU16 6JG

10 28 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Order by:

Review from Stephen W (Son of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience

We were advised by a friend to contact Catto Homecare who is an independent local agency that employs a well-qualified team of care workers. One of the main benefits for us was to receive a weekly list in advance as to which carers were attending and that the same daily visit times were adhered to.

My parents have appreciated receiving visits from the same small team of workers during the pandemic. We also had the reassurance they were protected by staff wearing face masks at all times from March 2020. As far as I am aware, no Catto carers were ever infected with COVID, and luckily, my parents remained COVID free. Any family requests to Catto management were always promptly dealt with. A significant amount of extra support and great teamwork was displayed when other multidisciplinary team members were involved to upgrade various equipment. We really appreciate all they have done for my family and would certainly recommend them to others looking for a standard of care.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for taking the time to write this lovely review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie R (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience

The manager at Catto and her team of wonderful carers, literally saved our lives last year. Looking after a mother-in-law with Alzheimer's on a rapid decline is not only heart-wrenching but also puts a huge strain on daily life. The carers at Catto were like a ray of sunshine every day, nothing was

too much trouble and their expertise allowed for dignity to be maintained. When lockdown restrictions were eased they would take her out to garden centres, M&S and shopping malls just to give her a change of scenery and provide her with coffee and cake. Every time a new/additional carer was introduced, the manager would join to provide a thorough hand-over to ensure Mum's all-important routines were upheld. I really couldn't recommend them enough, and if you or someone you know needs some help to make life a little easier and happier, then calling Catto is a great start!

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much Val. Really appreciate all your kind words. Hope all is well with you both.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marjorie M (Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience

Carers are very caring and helpful, friendly and willing to help in any way they can and respectful.

Reply from Wendy Catto, Manager at Catto Homecare

We deeply appreciate all the positive comments. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J H (Client) assisted by family/friend published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience

I have been with this home care agency for three years, and while they are more expensive than my previous carers, they are well worth the extra cost. Their registered manager is excellent, very good at choosing her staff, very helpful and good at giving advice. From time to time, she personally cares

for me. The office is run by a very competent manager who is readily available if I have any problems. The schedule of carers varies from week to week, and there are seven carers in total, and they are all good. They all come at the precise time that they are due every day, which is incredible. Overall, the service provided is unbelievably high, and I am really thankful.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your lovely comments. We know you appreciate our good timekeeping.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah B (Daughter of Client) published on 1 October 2020
Submitted via Website • Report

Overall Experience

Living aboard, the Catto team give me great peace of mind my mother is being very well cared for by wonderful carers, especially during these uncertain times. Thank you to everyone at Catto for your committed and excellent care you provide.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much Sarah for this lovely testimonial. It is appreciated as so many potential clients look us up online to conduct their research.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fergus W (Son of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience

The Catto team have looked after my mother for the last 2-years. During that time, they provided excellent care and ensured the well being of my mother in every respect. All the staff were very friendly and went out of their way to make sure my mother's needs were catered for. I would highly recommend

their services.

Reply from Wendy Catto, Manager at Catto Homecare

Thank you so much for your review. We really appreciate this.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lois S (Daughter of Client) published on 5 January 2018
Submitted via Website • Report

Overall Experience

Catto Homecare has worked with my mother for the last 7 years. Their care and support for my mother and myself has been exemplary. The manager has supported me through my mother's journey with dementia.
Catto carers have been consistent, knowledgeable and committed to caring, always going the extra

mile.
Catto enabled my mother to fulfil her wish to die at home and the manager was with my mother when she died, she supported me with telling doctors, coroners etc.
From the moment I met the manager 7 years ago, I knew any company she managed would be excellent, she was always at the end of the phone and managed any emergency wonderfully, always keeping me informed and when mum fell and was in hospital for 2 weeks, she attended meetings with me to arrange discharge .
All in all, Catto Homecare deserve the highest award going definitely an excellent company with the highest standards of client centred caregiving.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philippa W (Daughter of Client) published on 6 March 2016
Submitted via Website • Report

Overall Experience

I cannot recommend Catto highly enough. Since our first contact Catto have provided a thorough, thoughtful, compassionate and friendly service. The set up of our system at home to care for my father was very well thought through for his ease, and comfort, safety for the carers, and minimising the impact

on the rest of the household. The small group of regular,well trained Carers were friendly and efficient, striking good rapport with both my father and the rest of the family including shy teenagers who could have reacted against the presence of carers daily in the house.
The systems of communication and record keeping were exemplary encouraging ease of continuity between carers, family and care home. Over all we were really pleased to have found this company and to have had their assistance in caring for my father and cannot thank them enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Catto Homecare