Catto Homecare

From the beginning it was clear that the manager and all the staff were extremely professional and caring, giving us confidence from the start. The manager spent time with my Mother to get an understanding of her needs, food preferences, likes and dislikes etc. which was relayed to the team. We were provided with a weekly update of who would be attending along with photographs of everyone. I would have no hesitation in recommending them, they really did go above and beyond in the care of Mum

I feel very lucky to have found Catto Homecare. They provide much needed wrap around care for my father and support for us, as a family, as we navigate his increasing need for help. I cannot stress enough how we have found all the team utterly and genuinely caring and respectful. They work exceptionally as a well structured, communicative, organised, and knowledgeable team. I have come to rely on Catto for proactive and practical advice and frankly impressive solution finding skills. Catto has my complete trust and it’s well earned.

In 2021 my parents reluctantly agreed to have care, after working in care myself I knew some of the pitfalls of choosing the right agency. I can honestly say from the first telephone call to the Catto Homecare office, the manager's visit and how she engaged with my parents, I can't fault the service and would highly recommend the agency. All the staff are very professional, kind and caring. My parents have regular carers, they know who is coming in weekly and enjoy the visits. The agency’s communication is excellent and if anyone from the team has any concerns or worries they let me know.

We have been using Catto Homecare for several years now and we continue to be very happy with the care and consideration given to my father. My father isn’t always easy and the staff are always kind and patient with him. On the rare occasion we have had any concerns the issue has been dealt with immediately. I’d highly recommend this company when looking for care for yourself or a family member.

The cheerful and dignified care enabled my Uncle to have his wish of remaining in his own home and having someone by his side right until the very end - I cannot thank them enough for their kindness and professionalism.

Catto Homecare has been instrumental in providing ongoing care for my elderly relative. They have a wealth of knowledge, enabling them to support her in a positive way, particularly regarding her dementia care, which is very reassuring for both my elderly cousin and myself. As my cousin’s health has changed over the past couple of years, they have adapted their care package, often going beyond the call of duty to help. As a result, she is happier and more relaxed in herself and I, as her closest family, am relieved to know she is being well supported. Catto’s service is highly professional. The carers are delightful.

They made me very happy and left me feeling more able to cope with my situation.

We were advised by a friend to contact Catto Homecare who is an independent local agency that employs a well-qualified team of care workers. One of the main benefits for us was to receive a weekly list in advance as to which carers were attending and that the same daily visit times were adhered to. My parents have appreciated receiving visits from the same small team of workers during the pandemic. We also had the reassurance they were protected by staff wearing face masks at all times from March 2020. As far as I am aware, no Catto carers were ever infected with COVID, and luckily, my parents remained COVID free. Any family requests to Catto management were always promptly dealt with. A significant amount of extra support and great teamwork was displayed when other multidisciplinary team members were involved to upgrade various equipment. We really appreciate all they have done for my family and would certainly recommend them to others looking for a standard of care.

The manager at Catto and her team of wonderful carers, literally saved our lives last year. Looking after a mother-in-law with Alzheimer's on a rapid decline is not only heart-wrenching but also puts a huge strain on daily life. The carers at Catto were like a ray of sunshine every day, nothing was too much trouble and their expertise allowed for dignity to be maintained. When lockdown restrictions were eased they would take her out to garden centres, M&S and shopping malls just to give her a change of scenery and provide her with coffee and cake. Every time a new/additional carer was introduced, the manager would join to provide a thorough hand-over to ensure Mum's all-important routines were upheld. I really couldn't recommend them enough, and if you or someone you know needs some help to make life a little easier and happier, then calling Catto is a great start!

Carers are very caring and helpful, friendly and willing to help in any way they can and respectful.

I have been with this home care agency for three years, and while they are more expensive than my previous carers, they are well worth the extra cost. Their registered manager is excellent, very good at choosing her staff, very helpful and good at giving advice. From time to time, she personally cares for me. The office is run by a very competent manager who is readily available if I have any problems. The schedule of carers varies from week to week, and there are seven carers in total, and they are all good. They all come at the precise time that they are due every day, which is incredible. Overall, the service provided is unbelievably high, and I am really thankful.

Living aboard, the Catto team give me great peace of mind my mother is being very well cared for by wonderful carers, especially during these uncertain times. Thank you to everyone at Catto for your committed and excellent care you provide.

The Catto team have looked after my mother for the last 2-years. During that time, they provided excellent care and ensured the well being of my mother in every respect. All the staff were very friendly and went out of their way to make sure my mother's needs were catered for. I would highly recommend their services.

All in all, Catto Homecare deserve the highest award going definitely an excellent company with the highest standards of client centred caregiving.

The systems of communication and record keeping were exemplary encouraging ease of continuity between carers, family and care home. Over all we were really pleased to have found this company and to have had their assistance in caring for my father and cannot thank them enough.