Catto Homecare

5 Hamesmoor Way, Mytchett, Camberley GU16 6JG
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10 28 Reviews
  • Catto Homecare, Camberley
Catto Homecare is an independent domiciliary and live in care specialist provider that offers privately funded personal care, support services and companionship to adults and older people. Catto Homecare covers MS, various types of dementia eg Alzheimers, Vascular Dementia, Mixed Dementia, arthritis, osteoporosis, stroke / TIA's, amputations, COPD, Parkinson's, renal failure, cellulitis, long-term COVID, cancer and of course broken bones among other conditions. Almost all referrals are generated through word of mouth.

Staff are trained to provide a high quality of care and attention to detail. Carers are all able to provide lymphatic drainage on legs for those with Lymphedema.

Companionship or going for a walk in wheelchairs as well as taking clients to regular appointments is a growing area of the business and sometimes attending hospital appointments is needed if family are unable to attend.

Catto Homecare also offers a check in service e.g., not being time specific but a call in the afternoon to check on the person and ensure all is well.
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Care Provided by Catto Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £39
  • Weekly Live-in Care Fees: £1600 – £1839

Please contact us for specifics re fees. We do not invoice for mileage if you are within our catchment area. Our minimum call time is 45 mins.

These prices are only a guideline, please contact Catto Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Catto Homecare

Person in Charge

  • Wendy Catto (Registered Manager)

Catto Homecare Reviews (28)

10

Catto Homecare has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years.
Over all time Catto Homecare has 28 reviews.

Overall Experience
  • 28
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Date Published
  • 28
  • 10
  • 10
  • 11
  • 17
Reviewer Connection to Catto Homecare
  • 12
  • 5
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Stephen W (Son of Client) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were advised by a friend to contact Catto Homecare who is an independent local agency that employs a well-qualified team of care workers. One of the main benefits for us was to receive a weekly list in advance as to which carers were attending and that the same daily visit times were adhered to.
My parents have appreciated receiving visits from the same small team of workers during the pandemic. We also had the reassurance they were protected by staff wearing face masks at all times from March 2020. As far as I am aware, no Catto carers were ever infected with COVID, and luckily, my parents remained COVID free. Any family requests to Catto management were always promptly dealt with. A significant amount of extra support and great teamwork was displayed when other multidisciplinary team members were involved to upgrade various equipment. We really appreciate all they have done for my family and would certainly recommend them to others looking for a standard of care.
Reply from Wendy Catto, Manager at Catto Homecare
Thank you so much for taking the time to write this lovely review.
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Review from Valerie R (Daughter of Client) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager at Catto and her team of wonderful carers, literally saved our lives last year. Looking after a mother-in-law with Alzheimer's on a rapid decline is not only heart-wrenching but also puts a huge strain on daily life. The carers at Catto were like a ray of sunshine every day, nothing was
too much trouble and their expertise allowed for dignity to be maintained. When lockdown restrictions were eased they would take her out to garden centres, M&S and shopping malls just to give her a change of scenery and provide her with coffee and cake. Every time a new/additional carer was introduced, the manager would join to provide a thorough hand-over to ensure Mum's all-important routines were upheld. I really couldn't recommend them enough, and if you or someone you know needs some help to make life a little easier and happier, then calling Catto is a great start!
Reply from Wendy Catto, Manager at Catto Homecare
Thank you so much Val. Really appreciate all your kind words. Hope all is well with you both.
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Review from Marjorie M (Client) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very caring and helpful, friendly and willing to help in any way they can and respectful.
Reply from Wendy Catto, Manager at Catto Homecare
We deeply appreciate all the positive comments. Thank you so much.
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Review from J H (Client) assisted by family/friend published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with this home care agency for three years, and while they are more expensive than my previous carers, they are well worth the extra cost. Their registered manager is excellent, very good at choosing her staff, very helpful and good at giving advice. From time to time, she personally cares
for me. The office is run by a very competent manager who is readily available if I have any problems. The schedule of carers varies from week to week, and there are seven carers in total, and they are all good. They all come at the precise time that they are due every day, which is incredible. Overall, the service provided is unbelievably high, and I am really thankful.
Reply from Wendy Catto, Manager at Catto Homecare
Thank you so much for your lovely comments. We know you appreciate our good timekeeping.
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Review from Sarah B (Daughter of Client) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living aboard, the Catto team give me great peace of mind my mother is being very well cared for by wonderful carers, especially during these uncertain times. Thank you to everyone at Catto for your committed and excellent care you provide.
Reply from Wendy Catto, Manager at Catto Homecare
Thank you so much Sarah for this lovely testimonial. It is appreciated as so many potential clients look us up online to conduct their research.
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Review from Fergus W (Son of Client) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Catto team have looked after my mother for the last 2-years. During that time, they provided excellent care and ensured the well being of my mother in every respect. All the staff were very friendly and went out of their way to make sure my mother's needs were catered for. I would highly recommend
their services.
Reply from Wendy Catto, Manager at Catto Homecare
Thank you so much for your review. We really appreciate this.
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Review from Lois S (Daughter of Client) published on 5 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Catto Homecare has worked with my mother for the last 7 years. Their care and support for my mother and myself has been exemplary. The manager has supported me through my mother's journey with dementia.
Catto carers have been consistent, knowledgeable and committed to caring, always going the extra
mile.
Catto enabled my mother to fulfil her wish to die at home and the manager was with my mother when she died, she supported me with telling doctors, coroners etc.
From the moment I met the manager 7 years ago, I knew any company she managed would be excellent, she was always at the end of the phone and managed any emergency wonderfully, always keeping me informed and when mum fell and was in hospital for 2 weeks, she attended meetings with me to arrange discharge .
All in all, Catto Homecare deserve the highest award going definitely an excellent company with the highest standards of client centred caregiving.
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Review from Philippa W (Daughter of Client) published on 6 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Catto highly enough. Since our first contact Catto have provided a thorough, thoughtful, compassionate and friendly service. The set up of our system at home to care for my father was very well thought through for his ease, and comfort, safety for the carers, and minimising the impact
on the rest of the household. The small group of regular,well trained Carers were friendly and efficient, striking good rapport with both my father and the rest of the family including shy teenagers who could have reacted against the presence of carers daily in the house.
The systems of communication and record keeping were exemplary encouraging ease of continuity between carers, family and care home. Over all we were really pleased to have found this company and to have had their assistance in caring for my father and cannot thank them enough.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Catto Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Catto Homecare is calculated as follows: ( (63 Excellents x 5) ) ÷ 63 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Catto Homecare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Wendy

Wendy Catto

Job Title: Registered Manager Joined: 1998

Having grown up with a very strong bond to my late, independently, feisty grandmother, I feel I have all the skills, motivation and passion needed to work as a Manager in this field. My focus is on treating people with kindness, compassion and fairness. Although my background pre care was in the corporate world within global telecoms living and working overseas, my most successful achievements have been within care.


Qualifications:
- Postgraduate Certificate in Dementia Studies (Merit) from Stirling University
- NVQ Level 4 Leadership and Management in Care
- Train the Trainer: Moving and Handling and Competent Risk Assessor
- Train the Trainer: Medication
- Diploma in First Aid Mental Health

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Catto Homecare to verify any information. View our terms and conditions. Catto Homecare has an Enhanced Service - more info.