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Neighbourhood Care

Post Office Chambers, 6 Victoria Street, Burnham-on-Sea TA8 1AL
Neighbourhood Care Logo
Top 20 award
Neighbourhood Care logo
Neighbourhood Care, Burnham-on-Sea
Neighbourhood Care, Burnham-on-Sea
Neighbourhood Care, Burnham-on-Sea

Neighbourhood Care was established in 2011 and was the first, local domiciliary care company, operating from Burnham on Sea.

At Neighbourhood Care it’s all about ‘Quality, not Quantity’. They don’t want to be the biggest company - just the best!

Neighbourhood Care has a passionate management team and are determined to deliver the best service to their customers.

They aim to provide reliable and professional help to the highest standards to those living in Burnham-on-Sea/Brean/Brent Knoll/Highbridge & West Hunstpill.

Care Provided by Neighbourhood Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £34.95 - £35.95
  • 30 Minute Visiting Care Fees: £24.95 - £25.95
The price(s) shown are provided by the agency. Contact Neighbourhood Care for full pricing details and T&Cs.

Contact Neighbourhood Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Community Care Investment Group Ltd
  • Private Owned

Person in charge

  • Barbara Kaczorowska (Manager)

Neighbourhood Care Reviews (35)

10

Neighbourhood Care has a Review Score of 10 (10.000) out of 10, based on 23 reviews in the last 2 years. Over all time Neighbourhood Care has 35 reviews.

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Showing 35 reviews matching selected criteria
Review from E I (Daughter of Client) published on 29 May 2026 Submitted via Website
Overall Experience

Cannot Praise the staff and Management enough their ongoing support of my Mother, she enjoys her companionship visit and the Friendship club she goes to with them. Neighbourhood care go above annd beyond always.

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Review from T W (Granddaughter of Client) published on 27 May 2026 Submitted via Website
Overall Experience

I am so grateful for the wonderful care Nan receives. The staff are kind, and always treat her with dignity. It has given our family real peace of mind knowing she is in such caring hands. Thank you for making such a positive difference to her wellbeing.

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Review from Cassandra B (Granddaughter of Client) published on 21 May 2026 Submitted via Website
Overall Experience

All the carers are very kind, helpful and compassionate, with a great sense of humour, which is definitely needed with our Gran! They give our family real peace of mind knowing she is being looked after so well and stops us worrying. We truly appreciate the support and care they give her. It's only been a short time but we cannot fault them!

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Review from P F (Daughter of Client) published on 15 May 2026 Submitted via Website
Overall Experience

Always manage to be professional and at the same time have a laugh snd a joke with my dad! I am certain that without him seeing you every day his life would be very dull thats for sure .. it's the little interactions that make the difference.

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Review from H S (Friend of Client) published on 11 May 2026 Submitted via Website
Overall Experience

Neighbourhood was introduced to Harry after experiencing difficulty with a different provider. Harry says neighbourhood care are very good, and he gets on well with the carers that come. Harry said all Staff are friendly and caring.

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Review from S K (Power of Attorney of Client) published on 5 May 2026 Submitted via Website
Overall Experience

Fantastic care company who looked after my good friend and neighbour for many years along with her husband before he passed in 2020. The care given was outstanding and allowed her to remain at home until she passed at the beginning of this year. The carers were all so kind and the management really supportive. Would not hesitate recommending Neighbourhood Care to anyone who wants a loved one to be cared for at home with dignity and compassion.

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Review from Eleanor W (Granddaughter of Client) published on 1 May 2026 Submitted via Website
Overall Experience
Neighbourhood Care having been supporting my Nan for a while now for support with getting ready for the day and companionship. My Nan lives alone and The difference in her is amazing!
She's always says how much she loves her carers coming to visit her and is always very complimentary of them.

Thank you to each and every one of you for making such a difference!!

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Review from Carol H (Mother of Client) published on 29 April 2026 Submitted via Website
Overall Experience

Having dealt with other care companies in the past Neighbourhood Care is the best care company by far. They let me know if they are going to be late for their visit. They let me know if they are sending someone new. We have a lovely team that my Son has for his personal care. Nothing is too much trouble for them. I would recommend Neighbourhood Care as their caregivers are thoughtful, caring people.

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Review from Moira H (Client / Service User) published on 28 April 2026 Submitted via Postal Card
Overall Experience

The care I receive is very good. The company always try and keep the same staff supporting me for continuity. The staff are very pleasant, understanding, and studious. Overall I couldn't be happier with my care.

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Review from J W (Granddaughter of Client) published on 24 April 2026 Submitted via Website
Overall Experience
The care provided to my Nan has been truly outstanding, and it has made a difference to both her quality of life and our family's peace of mind. From the very beginning, the carers have shown not only professionalism but also genuine compassion and respect.
They take the time to understand her individual needs, preferences, and routines, ensuring she feels comfortable and valued in her own home. Whether it's assisting with daily tasks, preparing meals, or simply offering companionship, their approach is always patient, kind, and attentive.
Communication has also been excellent. We're kept informed about her wellbeing, and any concerns are raised promptly and handled with care.

They go above and beyond to make sure my Nan feels safe, supported, and happy. Thanks to them, she is able to maintain her independence while receiving the help she needs.

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Review from Steve H (Son of Client) published on 14 April 2026 Submitted via Website
Overall Experience

Lovely care staff always willing to do whatever mum needed and happy to share some kind words of comfort . Very professional and always left the place clean and tidy while providing her with everything she required

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Review from Lissette L (Daughter of Client) published on 23 March 2026 Submitted via Website
Overall Experience
Neighbourhood Care provided truly exceptional support for my mother, PD 90 years old and experiencing decreasing mobility and fine motor skills. Despite these challenges, she always remained clear about what she wanted and didn't want - and the team treated her preferences with genuine respect, patience, and dignity.
From the very first, the carers demonstrated professionalism mixed with kindness. They never rushed her, always took the time to ensure she felt safe and comfortable, and adapted their approach as her needs changed. Whether it was helping her move around the home, supporting her with daily tasks, or simply offering a cup of tea, their care always felt personal and heartfelt.
They encouraged her independence wherever possible, but were right by her side when she needed extra help. Their presence gave me enormous peace of mind, knowing she was supported by people who truly cared about her wellbeing.

We will always be grateful for the compassion and dedication the team showed

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you so much for your kind and thoughtful review.

Your mum was truly a very special lady and was loved by everyone who had the privilege of caring for her.

It was an absolute pleasure to support her and we were so grateful for the warmth and welcome you always showed us in your home too.

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Review from Veronica H (Client / Service User) published on 13 March 2026 Submitted via Postal Card
Overall Experience

All staff are very kind and well trained.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care
Thank you for taking the time to leave us a review.

We take extra care in selecting the right carers and supporting them to develop their skills, so are glad to hear you think they are well trained and you are happy with the service.

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Review from S B (Daughter of Client) published on 26 February 2026 Submitted via Website
Overall Experience

We have used Neighbourhood Care for my mum for well over a year. Mum absolutely loves all off the ladies that attend. They are always friendly, helpful and extremely professional. When I have had to call, whoever I talk to is always friendly and extremely helpful. I would highly recommend Neighbourhood Care.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you so much for your lovely review, it means a lot to us. It's our absolute pleasure to support Mum and we're grateful for the trust you've placed in our team.

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Review from M B (Client / Service User) published on 15 April 2025 Submitted via Website
Overall Experience

My experience with neighbourhood care has been Good and I am well satisfied with the service that they provided. My carers are always pleasant and as I mostly have the same care team of approximately 6-8 carers I have got to know them all well and so I feel comfortable when they visit me. They always meet my care needs in a kind and professional way.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for taking time to leave us a review. We are glad to know you find your carers kind and professional and you have had a positive experience with us.

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Review from P M (Son of Client) published on 15 April 2025 Submitted via Postal Card
Overall Experience

Very happy with mums care visits, she looks forward to visits and is very happy with service provided. All staff are friendly and professional, and always puts a smile on her face.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service we provide to your Mum.

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Review from J F (Client / Service User) published on 11 April 2025 Submitted via Postal Card
Overall Experience

Everyone who comes in to care for me, always takes the time to have a chat and when Im a bit down, tell a funny story or take to make me laugh.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for taking the time to leave us a review. We are pleased to know you have had such a positive experience.

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Review from B L (Client / Service User) published on 11 April 2025 Submitted via Postal Card
Overall Experience
The best ageway I have used in 30 years of my disability. You are treated as a whole person. Your needs are always taken into account at all times. Social activities are always included at specified times of year.
Care staff always go the extra mile for you as their client.

Big thumbs up.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for your lovely comments. We are glad to hear that you are happy with the service.

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Review from S P (Daughter of Client) published on 10 April 2025 Submitted via Postal Card
Overall Experience

Nhc consistently provide exceptional care to my mum. They are a dedicated team who go above and beyond for their clients. They arrange activities activities for their clients where they have the opportunity to socialise for companionship. They are an inclusive caring company treating all their clients with dedication, empathy and care. They are always looking for ways to improve their service from feedback from their service users. They mentor all staff, providing training and support that ensures a high standard of care

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for sharing your experience. We are so glad you are pleased with the standard of care we provide to your Mum. We pride ourselves providing high quality care so your feedback is very important to us.

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Review from S D (Wife of Client) published on 9 April 2025 Submitted via Website
Overall Experience

We have recently received daily care for my husband from Neighbourhood Care and the experience has been excellent. We've been very impressed with the staff that we've met and consider ourselves to be very fortunate to be visited by such a caring group of people. The carers have provided wonderful care in a professional manner maintaining high standards whilst being friendly, approachable and also bringing cheerfulness to each visit. Each carer has their own unique style but all exhibit the same characteristics of kindness, respect, helpfulness and eagerness to give the best care. The carers show that the needs of the client are of paramount importance to them and they strive to ensure my husband is happy and comfortable before they leave. Nothing is too much trouble for the staff and the consistency in the quality of care my husband is receiving is very reassuring. This care company is aiming to give the highest standard of care. Thank you Neighbourhood Care - you are all stars.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you so much for taking the time to leave us such a lovely review. We are happy to hear all of the lovely, positive things that you have to say about the carers that visit your Husband. I will sure to pass on your feedback to the team that care for him - I know they will be thrilled.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 November 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Neighbourhood Care.

Awards / Recognitions (8)

  • Recipient: Neighbourhood CareDate: Friday 30 May 2025
  • Recipient: Neighbourhood CareDate: Friday 03 Nov 2023
  • Recipient: Neighbourhood CareDate: Thursday 15 Jun 2023

Meet the Team (0)

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Frequently Asked Questions about Neighbourhood Care

How many Carers does Neighbourhood Care employ?

Neighbourhood Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neighbourhood Care to verify any information. View our terms and conditions. Neighbourhood Care has an Enhanced Service - more info.