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Neighbourhood Care

Post Office Chambers, 6 Victoria Street, Burnham-on-Sea TA8 1AL
Neighbourhood Care Logo
Top 20 award
Neighbourhood Care logo
Neighbourhood Care, Burnham-on-Sea
Neighbourhood Care, Burnham-on-Sea
Neighbourhood Care, Burnham-on-Sea

Neighbourhood Care was established in 2011 and was the first, local domiciliary care company, operating from Burnham on Sea.

At Neighbourhood Care it’s all about ‘Quality, not Quantity’. They don’t want to be the biggest company - just the best!

Neighbourhood Care has a passionate management team and are determined to deliver the best service to their customers.

They aim to provide reliable and professional help to the highest standards to those living in Burnham-on-Sea/Brean/Brent Knoll/Highbridge & West Hunstpill.

Care Provided by Neighbourhood Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £34.95 - £35.95
  • 30 Minute Visiting Care Fees: £24.95 - £25.95
The price(s) shown are provided by the agency. Contact Neighbourhood Care for full pricing details and T&Cs.

Contact Neighbourhood Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Community Care Investment Group Ltd
  • Private Owned

Person in charge

  • Barbara Kaczorowska (Manager)

Neighbourhood Care Reviews (35)

10

Neighbourhood Care has a Review Score of 10 (10.000) out of 10, based on 23 reviews in the last 2 years. Over all time Neighbourhood Care has 35 reviews.

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Showing 35 reviews matching selected criteria
Review from D I (Grandson of Client) published on 8 April 2025 Submitted via Website
Overall Experience

Neighbourhood care continue to be a shining example of how a care company should be for their users. Always strive to arrive in good time, make the user of the service feel more personal and talking to them and cracking jokes with them as well while providing top care consistently! If I were to recommend anywhere, it would always be Neighbourhood care.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

What a lovely review! Thank you for taking the time to share your experience. Providing a person centred service is very important to us. We are so glad that you are happy and would recommend us.

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Review from C D (Client / Service User) published on 7 April 2025 Submitted via Website
Overall Experience

I am very happy with the care and support I receive from neighbourhood care. They have been a great with encouraging me to get out and about. It has been a great to get help with going out to get food shopping each week. I enjoy seeing my carers they make me feel very at ease and always put a smile on my face. I look forward to the time spent with them. Thank you for everything you have done to help me.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for taking the time to leave us a review. We are glad to know that you enjoy the time you spend with your carers and you find the help they give you beneficial. It's always a pleasure.

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Review from Clifford P (Husband of Client) published on 4 February 2025 Submitted via Website
Overall Experience
My wife has required domiciliary care for 9 years, recently she has received 3 visits per day by 2 carers.
We have used 3 providers during this period with Neighbourhood care covering the past 6 months.
Although we were always pleased with the other providers, we find NC to be the best, particularly in the area of drug and cream regime and their adherence to agreed procedures.
The entire team are excellent and have achieved their own particular bond with my wife despite her very limited ability in communication, it's refreshing to hear her laughter during her visits.

I have no reservations at all in recommending NC to other users or their families.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for leaving us a review. I'm glad that you think we are the best - we do try, so that makes us very happy! The carers really do love visiting you both.

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Review from Keith B (Husband of Client) published on 25 April 2024 Submitted via Website
Overall Experience

Since early January 2024, the staff at Neighbourhood Care have been attending to my wife with four visits every day. Every member of staff that has attended to my wife has shown excellent knowledge of what is required of them, in a very professional but friendly way with many having their own personal touch. When later in life the unexpected happens for which we were unprepared, the continued support of the Neighbourhood Care team will help to provide much of the help that my wife needs.

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Review from J D (Son of Client) published on 18 March 2024 Submitted via Postal Card
Overall Experience
I couldn't wish for better care for my father Neighbourhood Care
treat my father with consideration, compassion, dignity and friendly care.

I have recommended Neighbourhood Care to several people I know, and everyone I speak to about Neighbourhood Care says what a great service they provide for the community.

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Review from E L (Daughter of Client) published on 13 March 2024 Submitted via Website
Overall Experience

Neighbourhood Care are so great supporting my dad. All the staff are absolutely lovely, so kind and caring. They assist with all day-to-day tasks, plus appointments and companionship. Enabling my dad to stay happy, healthy and safe in his own home. They are fully reliable, trustworthy, flexible and knowledgeable. I recommend highly. Thank you Neighbourhood Care for all you do.

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Review from D C (Daughter of Client) published on 5 March 2024 Submitted via Website
Overall Experience

The level of care my mum has received has been really amazing. Mum has had care from Neighbourhood Care for almost a year now, during this time we’ve found that any issues are dealt with quickly, everyone has been supportive and caring and Mum has gotten to know her team and is very well cared for. In addition, we as a family have been supported through so much and are so grateful. We would gladly recommend Neighbourhood Care to anyone.

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Review from Lisa C (Daughter of Client) published on 15 May 2023 Submitted via Website
Overall Experience

Our family have been continuously impressed by Neighbourhood Care. The standard of support provided to Dad is exceptional and he enjoys seeing the ladies who visit. If I have any queries the ladies in the office are very helpful too. Dad and the rest of us are very happy with everything and would not hesitate to recommend this company.

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Review from Nicky S (Mother of Client) published on 3 May 2023 Submitted via Website
Overall Experience

Neighbourhood Care have been coming to us for nearly a year to care for my daughter. They have been fantastic. All of the staff are lovely because they are so helpful, they understand and they listen. I'm really happy with everything they are doing. My daughter loves all of the carers and loves them coming to see her. I would recommend this company to anyone needing care.

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Review from Alison Y (Daughter of Client) published on 28 April 2023 Submitted via Website
Overall Experience

We are constantly impressed by the kindness and professionalism shown by members of the Neighbourhood Care team. It took a long time for our Mum to accept she needed help and when we first contacted Neighbourhood Care, we had no idea if she would accept the help offered. Every member of the Neighbourhood Care team showed huge patience to gain her trust and their excellent care has enabled Mum to continue to live in her own home. We are confident that Mum receives the highest standards of care and can highly recommend the company. Top marks for Neighbourhood Care.

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Review from T M (Wife of Client) published on 11 April 2023 Submitted via Website
Overall Experience
It’s hard to find the words to do these guys justice. They all went above and beyond to support and care for my husband when he was receiving end-of-life care, nothing was too much! They supported the whole family through the worst time of our lives. Even when my husband had passed away the care and support didn’t stop, he left 3 young boys behind when he passed and it was close to Christmas so these guys spoiled my boys with presents for Christmas too!

Everyone was amazing but one lady in particular, wow what a lady, she still messages checking in on me and the boys to this day! She will always have a piece of my heart and thank you for going on this rollercoaster with us! I will be forever grateful!

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Review from Tony S (Son of Client) published on 10 April 2023 Submitted via Website
Overall Experience

My mother who passed away recently was always treated with the utmost dignity and respect, they always had time for a chat and make sure mum was comfortable before leaving. I could not praise Neighbourhood Care highly enough

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Review from Melanie K (Niece of Client) published on 15 March 2023 Submitted via Website
Overall Experience

All the carers who assist my aunt daily have been professional and extremely kind. They keep us informed daily of her needs. Neighbourhood Care is a wonderful organisation and I recommend their services. Thank you for taking such good care of my aunt so she can remain safely in her home.

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Review from Veronica H (Daughter-in-law of Client) published on 23 May 2022 Submitted via Website
Overall Experience

We used Neighbourhood care for my lovely father in law until his needs demanded 24-hour care and sadly we had to move him into a care home in October 2021. All the team were amazing with my father in law, he loved their visits, they would patiently listen to his army chats and even sing with him!

The communication is excellent, we had up to date information about each visit within minutes of the carer's departure and the office kept us up to date with any issues. The team seem to genuinely enjoy their jobs and are truly angels. If you are looking for care for a loved one, I cannot recommend Neighbourhood care highly enough. Thank you team purple, you were brilliant with my father in law.

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Review from T C (Granddaughter of Client) published on 20 May 2022 Submitted via Website
Overall Experience

This care team have been excellent at meeting our requirements. The communication we have is brilliant and the care they give to my grandad ,who can be challenging, is fantastic. They can’t do enough for him! Great team all round who work hard to make sure their service users are safe and happy!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 November 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Neighbourhood Care.

Awards / Recognitions (8)

  • Recipient: Neighbourhood CareDate: Friday 30 May 2025
  • Recipient: Neighbourhood CareDate: Friday 03 Nov 2023
  • Recipient: Neighbourhood CareDate: Thursday 15 Jun 2023

Meet the Team (0)

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