

Neighbourhood Care was established in 2011 and was the first, local domiciliary care company, operating from Burnham on Sea.
At Neighbourhood Care it’s all about ‘Quality, not Quantity’. They don’t want to be the biggest company - just the best!
Neighbourhood Care have a passionate management team and are determined to deliver the best service to their customers.
They aim to provide reliable and professional help to the highest standards to those living in Burnham-on-Sea and surrounding areas.
Care Provided by Neighbourhood Care
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Contact Neighbourhood Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
-
Direct Payments (from Local Authority/NHS) - Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Community Care Investment Group Ltd
- Private Owned
Person in charge
- Barbara Kaczorowska (Manager)
Neighbourhood Care Reviews (31)
Neighbourhood Care has a Review Score of 9.9 (9.95) out of 10, based on 18 reviews in the last 2 years.
Over all time Neighbourhood Care has 31 reviews.
Fantastic care company who looked after my good friend and neighbour for many years along with her husband before he passed in 2020. The care given was outstanding and allowed her to remain at home until she passed at the beginning of this year. The carers were all so kind and the management really supportive. Would not hesitate recommending Neighbourhood Care to anyone who wants a loved one to be cared for at home with dignity and compassion.
She's always says how much she loves her carers coming to visit her and is always very complimentary of them.
Thank you to each and every one of you for making such a difference!!
Having dealt with other care companies in the past Neighbourhood Care is the best care company by far. They let me know if they are going to be late for their visit. They let me know if they are sending someone new. We have a lovely team that my Son has for his personal care. Nothing is too much trouble for them. I would recommend Neighbourhood Care as their caregivers are thoughtful, caring people.
The care I receive is very good. The company always try and keep the same staff supporting me for continuity. The staff are very pleasant, understanding, and studious. Overall I couldn't be happier with my care.
They take the time to understand her individual needs, preferences, and routines, ensuring she feels comfortable and valued in her own home. Whether it's assisting with daily tasks, preparing meals, or simply offering companionship, their approach is always patient, kind, and attentive.
Communication has also been excellent. We're kept informed about her wellbeing, and any concerns are raised promptly and handled with care.
They go above and beyond to make sure my Nan feels safe, supported, and happy. Thanks to them, she is able to maintain her independence while receiving the help she needs.
Lovely care staff always willing to do whatever mum needed and happy to share some kind words of comfort . Very professional and always left the place clean and tidy while providing her with everything she required
From the very first, the carers demonstrated professionalism mixed with kindness. They never rushed her, always took the time to ensure she felt safe and comfortable, and adapted their approach as her needs changed. Whether it was helping her move around the home, supporting her with daily tasks, or simply offering a cup of tea, their care always felt personal and heartfelt.
They encouraged her independence wherever possible, but were right by her side when she needed extra help. Their presence gave me enormous peace of mind, knowing she was supported by people who truly cared about her wellbeing.
We will always be grateful for the compassion and dedication the team showed
Thank you so much for your kind and thoughtful review.
Your mum was truly a very special lady and was loved by everyone who had the privilege of caring for her.
It was an absolute pleasure to support her and we were so grateful for the warmth and welcome you always showed us in your home too.
All staff are very kind and well trained.
We take extra care in selecting the right carers and supporting them to develop their skills, so are glad to hear you think they are well trained and you are happy with the service.
We have used Neighbourhood Care for my mum for well over a year. Mum absolutely loves all off the ladies that attend. They are always friendly, helpful and extremely professional. When I have had to call, whoever I talk to is always friendly and extremely helpful. I would highly recommend Neighbourhood Care.
Thank you so much for your lovely review, it means a lot to us. It's our absolute pleasure to support Mum and we're grateful for the trust you've placed in our team.
My experience with neighbourhood care has been Good and I am well satisfied with the service that they provided. My carers are always pleasant and as I mostly have the same care team of approximately 6-8 carers I have got to know them all well and so I feel comfortable when they visit me. They always meet my care needs in a kind and professional way.
Thank you for taking time to leave us a review. We are glad to know you find your carers kind and professional and you have had a positive experience with us.
Very happy with mums care visits, she looks forward to visits and is very happy with service provided. All staff are friendly and professional, and always puts a smile on her face.
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service we provide to your Mum.
Everyone who comes in to care for me, always takes the time to have a chat and when Im a bit down, tell a funny story or take to make me laugh.
Thank you for taking the time to leave us a review. We are pleased to know you have had such a positive experience.
Care staff always go the extra mile for you as their client.
Big thumbs up.
Thank you for your lovely comments. We are glad to hear that you are happy with the service.
Nhc consistently provide exceptional care to my mum. They are a dedicated team who go above and beyond for their clients. They arrange activities activities for their clients where they have the opportunity to socialise for companionship. They are an inclusive caring company treating all their clients with dedication, empathy and care. They are always looking for ways to improve their service from feedback from their service users. They mentor all staff, providing training and support that ensures a high standard of care
Thank you for sharing your experience. We are so glad you are pleased with the standard of care we provide to your Mum. We pride ourselves providing high quality care so your feedback is very important to us.
We have recently received daily care for my husband from Neighbourhood Care and the experience has been excellent. We've been very impressed with the staff that we've met and consider ourselves to be very fortunate to be visited by such a caring group of people. The carers have provided wonderful care in a professional manner maintaining high standards whilst being friendly, approachable and also bringing cheerfulness to each visit. Each carer has their own unique style but all exhibit the same characteristics of kindness, respect, helpfulness and eagerness to give the best care. The carers show that the needs of the client are of paramount importance to them and they strive to ensure my husband is happy and comfortable before they leave. Nothing is too much trouble for the staff and the consistency in the quality of care my husband is receiving is very reassuring. This care company is aiming to give the highest standard of care. Thank you Neighbourhood Care - you are all stars.
Thank you so much for taking the time to leave us such a lovely review. We are happy to hear all of the lovely, positive things that you have to say about the carers that visit your Husband. I will sure to pass on your feedback to the team that care for him - I know they will be thrilled.
Neighbourhood care continue to be a shining example of how a care company should be for their users. Always strive to arrive in good time, make the user of the service feel more personal and talking to them and cracking jokes with them as well while providing top care consistently! If I were to recommend anywhere, it would always be Neighbourhood care.
What a lovely review! Thank you for taking the time to share your experience. Providing a person centred service is very important to us. We are so glad that you are happy and would recommend us.
I am very happy with the care and support I receive from neighbourhood care. They have been a great with encouraging me to get out and about. It has been a great to get help with going out to get food shopping each week. I enjoy seeing my carers they make me feel very at ease and always put a smile on my face. I look forward to the time spent with them. Thank you for everything you have done to help me.
Thank you for taking the time to leave us a review. We are glad to know that you enjoy the time you spend with your carers and you find the help they give you beneficial. It's always a pleasure.
We have used 3 providers during this period with Neighbourhood care covering the past 6 months.
Although we were always pleased with the other providers, we find NC to be the best, particularly in the area of drug and cream regime and their adherence to agreed procedures.
The entire team are excellent and have achieved their own particular bond with my wife despite her very limited ability in communication, it's refreshing to hear her laughter during her visits.
I have no reservations at all in recommending NC to other users or their families.
Thank you for leaving us a review. I'm glad that you think we are the best - we do try, so that makes us very happy! The carers really do love visiting you both.
Since early January 2024, the staff at Neighbourhood Care have been attending to my wife with four visits every day. Every member of staff that has attended to my wife has shown excellent knowledge of what is required of them, in a very professional but friendly way with many having their own personal touch. When later in life the unexpected happens for which we were unprepared, the continued support of the Neighbourhood Care team will help to provide much of the help that my wife needs.
treat my father with consideration, compassion, dignity and friendly care.
I have recommended Neighbourhood Care to several people I know, and everyone I speak to about Neighbourhood Care says what a great service they provide for the community.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Neighbourhood Care.
Awards / Recognitions (8)
- Recipient: Neighbourhood CareDate: Friday 30 May 2025
- Recipient: Neighbourhood CareDate: Friday 03 Nov 2023
- Recipient: Neighbourhood CareDate: Thursday 15 Jun 2023
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Neighbourhood Care
How many Carers does Neighbourhood Care employ?
Neighbourhood Care employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neighbourhood Care to verify any information. View our terms and conditions. Neighbourhood Care has an Enhanced Service - more info.