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Neighbourhood Care

Post Office Chambers, 6 Victoria Street, Burnham-on-Sea, Somerset TA8 1AL
Neighbourhood Care logo
Neighbourhood Care, Burnham-on-Sea

Neighbourhood Care was established in 2011 and was the first, local domiciliary care company, operating from Burnham on Sea.

At Neighbourhood Care it’s all about ‘Quality, not Quantity’. They don’t want to be the biggest company - just the best!

Neighbourhood Care have a passionate management team and are determined to deliver the best service to their customers.

They aim to provide reliable and professional help to the highest standards to those living in Burnham-on-Sea and surrounding areas.

Care Provided by Neighbourhood Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Contact Neighbourhood Care to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Community Care Investment Group Ltd
  • Private Owned

Person in charge

  • Barbara Kaczorowska (Manager)

Neighbourhood Care Reviews (31)

9.9

Neighbourhood Care has a Review Score of 9.9 (9.95) out of 10, based on 18 reviews in the last 2 years. Over all time Neighbourhood Care has 31 reviews.

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Showing 31 reviews matching selected criteria
Review from S K (Power of Attorney of Client) published on 5 May 2026 Submitted via Website
Overall Experience

Fantastic care company who looked after my good friend and neighbour for many years along with her husband before he passed in 2020. The care given was outstanding and allowed her to remain at home until she passed at the beginning of this year. The carers were all so kind and the management really supportive. Would not hesitate recommending Neighbourhood Care to anyone who wants a loved one to be cared for at home with dignity and compassion.

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Review from Eleanor W (Granddaughter of Client) published on 1 May 2026 Submitted via Website
Overall Experience
Neighbourhood Care having been supporting my Nan for a while now for support with getting ready for the day and companionship. My Nan lives alone and The difference in her is amazing!
She's always says how much she loves her carers coming to visit her and is always very complimentary of them.

Thank you to each and every one of you for making such a difference!!

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Review from Carol H (Mother of Client) published on 29 April 2026 Submitted via Website
Overall Experience

Having dealt with other care companies in the past Neighbourhood Care is the best care company by far. They let me know if they are going to be late for their visit. They let me know if they are sending someone new. We have a lovely team that my Son has for his personal care. Nothing is too much trouble for them. I would recommend Neighbourhood Care as their caregivers are thoughtful, caring people.

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Review from Moira H (Client / Service User) published on 28 April 2026 Submitted via Postal Card
Overall Experience

The care I receive is very good. The company always try and keep the same staff supporting me for continuity. The staff are very pleasant, understanding, and studious. Overall I couldn't be happier with my care.

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Review from J W (Granddaughter of Client) published on 24 April 2026 Submitted via Website
Overall Experience
The care provided to my Nan has been truly outstanding, and it has made a difference to both her quality of life and our family's peace of mind. From the very beginning, the carers have shown not only professionalism but also genuine compassion and respect.
They take the time to understand her individual needs, preferences, and routines, ensuring she feels comfortable and valued in her own home. Whether it's assisting with daily tasks, preparing meals, or simply offering companionship, their approach is always patient, kind, and attentive.
Communication has also been excellent. We're kept informed about her wellbeing, and any concerns are raised promptly and handled with care.

They go above and beyond to make sure my Nan feels safe, supported, and happy. Thanks to them, she is able to maintain her independence while receiving the help she needs.

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Review from Steve H (Son of Client) published on 14 April 2026 Submitted via Website
Overall Experience

Lovely care staff always willing to do whatever mum needed and happy to share some kind words of comfort . Very professional and always left the place clean and tidy while providing her with everything she required

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Review from Lissette L (Daughter of Client) published on 23 March 2026 Submitted via Website
Overall Experience
Neighbourhood Care provided truly exceptional support for my mother, PD 90 years old and experiencing decreasing mobility and fine motor skills. Despite these challenges, she always remained clear about what she wanted and didn't want - and the team treated her preferences with genuine respect, patience, and dignity.
From the very first, the carers demonstrated professionalism mixed with kindness. They never rushed her, always took the time to ensure she felt safe and comfortable, and adapted their approach as her needs changed. Whether it was helping her move around the home, supporting her with daily tasks, or simply offering a cup of tea, their care always felt personal and heartfelt.
They encouraged her independence wherever possible, but were right by her side when she needed extra help. Their presence gave me enormous peace of mind, knowing she was supported by people who truly cared about her wellbeing.

We will always be grateful for the compassion and dedication the team showed

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you so much for your kind and thoughtful review.

Your mum was truly a very special lady and was loved by everyone who had the privilege of caring for her.

It was an absolute pleasure to support her and we were so grateful for the warmth and welcome you always showed us in your home too.

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Review from Veronica H (Client / Service User) published on 13 March 2026 Submitted via Postal Card
Overall Experience

All staff are very kind and well trained.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care
Thank you for taking the time to leave us a review.

We take extra care in selecting the right carers and supporting them to develop their skills, so are glad to hear you think they are well trained and you are happy with the service.

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Review from S B (Daughter of Client) published on 26 February 2026 Submitted via Website
Overall Experience

We have used Neighbourhood Care for my mum for well over a year. Mum absolutely loves all off the ladies that attend. They are always friendly, helpful and extremely professional. When I have had to call, whoever I talk to is always friendly and extremely helpful. I would highly recommend Neighbourhood Care.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you so much for your lovely review, it means a lot to us. It's our absolute pleasure to support Mum and we're grateful for the trust you've placed in our team.

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Review from M B (Client / Service User) published on 15 April 2025 Submitted via Website
Overall Experience

My experience with neighbourhood care has been Good and I am well satisfied with the service that they provided. My carers are always pleasant and as I mostly have the same care team of approximately 6-8 carers I have got to know them all well and so I feel comfortable when they visit me. They always meet my care needs in a kind and professional way.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for taking time to leave us a review. We are glad to know you find your carers kind and professional and you have had a positive experience with us.

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Review from P M (Son of Client) published on 15 April 2025 Submitted via Postal Card
Overall Experience

Very happy with mums care visits, she looks forward to visits and is very happy with service provided. All staff are friendly and professional, and always puts a smile on her face.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service we provide to your Mum.

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Review from J F (Client / Service User) published on 11 April 2025 Submitted via Postal Card
Overall Experience

Everyone who comes in to care for me, always takes the time to have a chat and when Im a bit down, tell a funny story or take to make me laugh.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for taking the time to leave us a review. We are pleased to know you have had such a positive experience.

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Review from B L (Client / Service User) published on 11 April 2025 Submitted via Postal Card
Overall Experience
The best ageway I have used in 30 years of my disability. You are treated as a whole person. Your needs are always taken into account at all times. Social activities are always included at specified times of year.
Care staff always go the extra mile for you as their client.

Big thumbs up.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for your lovely comments. We are glad to hear that you are happy with the service.

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Review from S P (Daughter of Client) published on 10 April 2025 Submitted via Postal Card
Overall Experience

Nhc consistently provide exceptional care to my mum. They are a dedicated team who go above and beyond for their clients. They arrange activities activities for their clients where they have the opportunity to socialise for companionship. They are an inclusive caring company treating all their clients with dedication, empathy and care. They are always looking for ways to improve their service from feedback from their service users. They mentor all staff, providing training and support that ensures a high standard of care

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for sharing your experience. We are so glad you are pleased with the standard of care we provide to your Mum. We pride ourselves providing high quality care so your feedback is very important to us.

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Review from S D (Wife of Client) published on 9 April 2025 Submitted via Website
Overall Experience

We have recently received daily care for my husband from Neighbourhood Care and the experience has been excellent. We've been very impressed with the staff that we've met and consider ourselves to be very fortunate to be visited by such a caring group of people. The carers have provided wonderful care in a professional manner maintaining high standards whilst being friendly, approachable and also bringing cheerfulness to each visit. Each carer has their own unique style but all exhibit the same characteristics of kindness, respect, helpfulness and eagerness to give the best care. The carers show that the needs of the client are of paramount importance to them and they strive to ensure my husband is happy and comfortable before they leave. Nothing is too much trouble for the staff and the consistency in the quality of care my husband is receiving is very reassuring. This care company is aiming to give the highest standard of care. Thank you Neighbourhood Care - you are all stars.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you so much for taking the time to leave us such a lovely review. We are happy to hear all of the lovely, positive things that you have to say about the carers that visit your Husband. I will sure to pass on your feedback to the team that care for him - I know they will be thrilled.

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Review from D I (Grandson of Client) published on 8 April 2025 Submitted via Website
Overall Experience

Neighbourhood care continue to be a shining example of how a care company should be for their users. Always strive to arrive in good time, make the user of the service feel more personal and talking to them and cracking jokes with them as well while providing top care consistently! If I were to recommend anywhere, it would always be Neighbourhood care.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

What a lovely review! Thank you for taking the time to share your experience. Providing a person centred service is very important to us. We are so glad that you are happy and would recommend us.

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Review from C D (Client / Service User) published on 7 April 2025 Submitted via Website
Overall Experience

I am very happy with the care and support I receive from neighbourhood care. They have been a great with encouraging me to get out and about. It has been a great to get help with going out to get food shopping each week. I enjoy seeing my carers they make me feel very at ease and always put a smile on my face. I look forward to the time spent with them. Thank you for everything you have done to help me.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for taking the time to leave us a review. We are glad to know that you enjoy the time you spend with your carers and you find the help they give you beneficial. It's always a pleasure.

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Review from Clifford P (Husband of Client) published on 4 February 2025 Submitted via Website
Overall Experience
My wife has required domiciliary care for 9 years, recently she has received 3 visits per day by 2 carers.
We have used 3 providers during this period with Neighbourhood care covering the past 6 months.
Although we were always pleased with the other providers, we find NC to be the best, particularly in the area of drug and cream regime and their adherence to agreed procedures.
The entire team are excellent and have achieved their own particular bond with my wife despite her very limited ability in communication, it's refreshing to hear her laughter during her visits.

I have no reservations at all in recommending NC to other users or their families.

Reply from Fran Drew, Deputy Manager at Neighbourhood Care

Thank you for leaving us a review. I'm glad that you think we are the best - we do try, so that makes us very happy! The carers really do love visiting you both.

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Review from Keith B (Husband of Client) published on 25 April 2024 Submitted via Website
Overall Experience

Since early January 2024, the staff at Neighbourhood Care have been attending to my wife with four visits every day. Every member of staff that has attended to my wife has shown excellent knowledge of what is required of them, in a very professional but friendly way with many having their own personal touch. When later in life the unexpected happens for which we were unprepared, the continued support of the Neighbourhood Care team will help to provide much of the help that my wife needs.

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Review from J D (Son of Client) published on 18 March 2024 Submitted via Postal Card
Overall Experience
I couldn't wish for better care for my father Neighbourhood Care
treat my father with consideration, compassion, dignity and friendly care.

I have recommended Neighbourhood Care to several people I know, and everyone I speak to about Neighbourhood Care says what a great service they provide for the community.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 November 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Neighbourhood Care.

Awards / Recognitions (8)

  • Recipient: Neighbourhood CareDate: Friday 30 May 2025
  • Recipient: Neighbourhood CareDate: Friday 03 Nov 2023
  • Recipient: Neighbourhood CareDate: Thursday 15 Jun 2023

Meet the Team (0)

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Frequently Asked Questions about Neighbourhood Care

How many Carers does Neighbourhood Care employ?

Neighbourhood Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neighbourhood Care to verify any information. View our terms and conditions. Neighbourhood Care has an Enhanced Service - more info.